Discussion: One game, one global server access


0verload

 

Posted

Quote:
Originally Posted by Capa_Devans View Post
Last I checked America wasn't in the EU and therefore doesn't have to follow their Directives.

All that is required here is for someone at NC to recognize that racking off their player base - irrespective of their location - is a bad idea.

To the US players saying 'so what', let me ask you one question. The situation is reversed. The global you've had for years - and are known on the forum by - is changed. That ok by you?
It's kind of my main and the name of my comic character... and the name of my website so... no. That wouldn't be ok with me.


 

Posted

Quote:
Originally Posted by SuperYeesha1 View Post
I stand with Veterancy rather than Geography determining who gets which Global Name. Why would you want to figuratively slap the face of your loyal customers? Bad for business.
Yes.

Quote:
A name may sound like a silly thing to argue over... (other stuff I didn't quote because I can make the point better...)
No, no, no. Anyone who could think this way probably isn't playing this game for fun. They'd have to be a gold farmer or something. I suppose some people may only care about the characters and not the global, but that's probably a very small minority.

I really think NCsoft needs to pay attention to what people are saying here. It's like they're walking down the beach kicking down all the sandcastles people have been building.


 

Posted

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Originally Posted by Jordan_Yen View Post
Yes.



No, no, no. Anyone who could think this way probably isn't playing this game for fun. They'd have to be a gold farmer or something. I suppose some people may only care about the characters and not the global, but that's probably a very small minority.

I really think NCsoft needs to pay attention to what people are saying here. It's like they're walking down the beach kicking down all the sandcastles people have been building.
Yes I am quite holding back my discussion urges (and my mad flaming skillz! Honest, I have them... *shifty eyes*) because frankly what I want at this point is atleast a confirmation or a denial of what we're all talking about.

Or just someone official popping in to say "Hey guys, we -are- talking about this, please bear with us."

That'd make me happy at this point.


_____________________________
The Corporation means BUSINESS!

 

Posted

LOL Well if you're going to quote me, Jordan, at least quote the entire sentence. And you make a fantastic point as well.


Quote:
A name may sound like a silly thing to argue over, but to most people it is their identity especially for those of us who have been here since the very beginning.


 

Posted

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Originally Posted by Jordan_Yen View Post
It's kind of my main and the name of my comic character... and the name of my website so... no. That wouldn't be ok with me.
Yeah, I'm in the same position. I'm called Q in RL by people who don't even -know- City of, or who frown when I say I'm a gamer and a faithful MMOer. In addition I'm seriously considering incorporating my global name into my future business (being a tailor). Because frankly, my nick is that cool.

I might be coming off as extra geeky here, but hey it's me. Just normal Q activity.


_____________________________
The Corporation means BUSINESS!

 

Posted

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Originally Posted by Quildo View Post
Or just someone official popping in to say "Hey guys, we -are- talking about this, please bear with us."
A reasonable request and a very smart thing for them to do IMO


 

Posted

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Originally Posted by SuperYeesha1 View Post
LOL Well if you're going to quote me, Jordan, at least quote the entire sentence. And you make a fantastic point as well.
Fixed


 

Posted

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Originally Posted by Jordan_Yen View Post
A reasonable request and a very smart thing for them to do IMO
And has already happened (earlier on in the thread)


 

Posted

On this day of merriment, frivolity and green beer, I come to you bearing updates.

So let's get down to Brass Tacks (yeah yeah...). We've been in serious discussion regarding many of the concerns expressed here. While some of our planning is still nascent, and as such I cannot go into a great deal of detail regarding our intent, I can state the following:

  • To those stating we should not move forward with the Global Server Access plans, we cannot consider this. For a number of operational reasons, it's important that we move forward with Global Server Access.
  • For those of you who have known conflicting @Global chat handles due to having accounts in both the NA and EU account database: We will be offering a reactivation weekend for those with inactive accounts on NA servers and active accounts on EU servers. This will coincide with the ability to rename your @Global chat handle prior to the database merge.
  • We are currently investigating options to free up @Global chat handles off of inactive trial accounts. Please keep in mind, we will only do this if it does not present a considerable amount of risk.
While several of the options presented are interesting and have merit, remember that what may seem fair to some, would seem entirely unfair to others. Additionally, some options, while good ideas, present more risk to character records than is acceptable.

We're going to make every effort we can to ensure that your in game persona remains as intact while presenting the least amount of risk to character records as possible. As someone who's job it is to manage online communities and provide a place for people to build relationships, I understand the importance of your virtual identity and the value you're placing on it.


Andy Belford
Community Manager
Paragon Studios

 

Posted

Quote:
Originally Posted by Zwillinger View Post
On this day of merriment, frivolity and green beer, I come to you bearing updates.

So let's get down to Brass Tax. We've been in serious discussion regarding many of the concerns expressed here. While some of our planning is still nascent, and as such I cannot go into a great deal of detail regarding our intent, I can state the following:
  • To those stating we should not move forward with the Global Server Access plans, we cannot consider this. For a number of operational reasons, it's important that we move forward with Global Server Access.
  • For those of you who have known conflicting @Global chat handles due to having accounts in both the NA and EU account database: We will be offering a reactivation weekend for those with inactive accounts on NA servers and active accounts on EU servers. This will coincide with the ability to rename your @Global chat handle prior to the database merge.
  • We are currently investigating options to free up @Global chat handles off of inactive trial accounts. Please keep in mind, we will only do this if it does not present a considerable amount of risk.
While several of the options presented are interesting and have merit, remember that what may seem fair to some, would seem entirely unfair to others. Additionally, some options, while good ideas, present more risk to character records than is acceptable.

We're going to make every effort we can to ensure that your in game persona remains as intact while presenting the least amount of risk to character records as possible. As someone who's job it is to manage online communities and provide a place for people to build relationships, I understand the importance of your virtual identity and the value you're placing on it.
That's all I wanted to hear. So long as you're willing to talk about it, and try to solve it to the best of your abilities, I'm willing to wait and see what happens. We've got many many days til this'll become reality.

Thanks


_____________________________
The Corporation means BUSINESS!

 

Posted

Quote:
Originally Posted by Zwillinger View Post
On this day of merriment, frivolity and green beer, I come to you bearing updates.

So let's get down to Brass Tax. We've been in serious discussion regarding many of the concerns expressed here. While some of our planning is still nascent, and as such I cannot go into a great deal of detail regarding our intent, I can state the following:
  • To those stating we should not move forward with the Global Server Access plans, we cannot consider this. For a number of operational reasons, it's important that we move forward with Global Server Access.
  • For those of you who have known conflicting @Global chat handles due to having accounts in both the NA and EU account database: We will be offering a reactivation weekend for those with inactive accounts on NA servers and active accounts on EU servers. This will coincide with the ability to rename your @Global chat handle prior to the database merge.
  • We are currently investigating options to free up @Global chat handles off of inactive trial accounts. Please keep in mind, we will only do this if it does not present a considerable amount of risk.
While several of the options presented are interesting and have merit, remember that what may seem fair to some, would seem entirely unfair to others. Additionally, some options, while good ideas, present more risk to character records than is acceptable.

We're going to make every effort we can to ensure that your in game persona remains as intact while presenting the least amount of risk to character records as possible. As someone who's job it is to manage online communities and provide a place for people to build relationships, I understand the importance of your virtual identity and the value you're placing on it.
Well done! *slow clap*


 

Posted

Good to see that you are actually willing to listen and concider the ideas of us EU folks.

Hope this is a sign of things to come.


 

Posted

Quote:
Originally Posted by Zwillinger View Post
So let's get down to Brass Tax
*ahem*

Quote:
Originally Posted by Zwillinger View Post
  • For those of you who have known conflicting @Global chat handles due to having accounts in both the NA and EU account database: We will be offering a reactivation weekend for those with inactive accounts on NA servers and active accounts on EU servers. This will coincide with the ability to rename your @Global chat handle prior to the database merge.
  • We are currently investigating options to free up @Global chat handles off of inactive trial accounts. Please keep in mind, we will only do this if it does not present a considerable amount of risk.
Excellent stuff! Glad to see my suggestion was deemed to have merit! And lets hope the inactive trial wipe will go ahead too

Edit: Can we get some information on what will happen to Global Chat Channels from the EU - this isn't covered in the FAQ. Do they disappear as well? Or if they merge with the other Global Chat server, what happens with channel conflicts?


 

Posted

Quote:
Originally Posted by Master Zaprobo View Post
It's a Nemesis tithe reference. You know, the brass tax?


There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.

 

Posted

Quote:
Originally Posted by Zwillinger View Post
While several of the options presented are interesting and have merit, remember that what may seem fair to some, would seem entirely unfair to others.
Well, that is part of the problem: a lot of us Euros (like, all of us) think that it is unfair that Europeans automatically lose the battle for their globals, just because we're from the other side of the pond. The criterion "not NA" is by every definition of the word unfair. I would be surprised if any other scheme would cause as many paying customers to consider themselves unfairly treated.

Good to hear that you're still discussing the matter though, and thanks for informing us.


Still @Shadow Kitty

"I became Archvillain before Statesman nerfed himself!"

 

Posted

Quote:
Originally Posted by Shadow_Kitty View Post
Well, that is part of the problem: a lot of us Euros (like, all of us) think that it is unfair that Europeans automatically lose the battle for their globals, just because we're from the other side of the pond. The criterion "not NA" is by every definition of the word unfair. I would be surprised if any other scheme would cause as many paying customers to consider themselves unfairly treated.

Good to hear that you're still discussing the matter though, and thanks for informing us.
Agrees with shadow kitty and I'm glad the powers that be, are willing to listen.


 

Posted

I wonder, aside from those people that have both NA and EU account, active or otherwise, how many people this will actually effect. 100 at the absolute very most?


 

Posted

Quote:
Originally Posted by Scootertwo View Post
I wonder, aside from those people that have both NA and EU account, active or otherwise, how many people this will actually effect. 100 at the absolute very most?
And in the case of actual conflicts, perhaps it can be settled in the Arena?


Two globals enter, one global leaves.


Global name: @k26dp

 

Posted

I know almost for certain that it will affect me. There is a US player who has my global name, and it isn't me. I know nothing about them, and have no way to contact them (it'd be great to have some way to send them a message and ask if they'd be nice enough to let me nab their global name.

Not likely to happen, so I'll just have to go with my backup name. Which is okay by me.


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Posted

I honestly don't see the big deal. My global handle is my "identity" as well, and if I had to have a @NA_Redd or a @Redd_NA then it's not going to kill me. It is not like they are renaming your handle to @XxDARTHLORDxX


In time, I'll come to forgive you.

 

Posted

Quote:
Originally Posted by Redd35 View Post
...It is not like they are renaming your handle to @XxDARTHLORDxX
We had considered giving everyone a choice of either xXsEphiRotHXx or xXLegolasXx but for some odd reason it was voted out.

Go fig...


Andy Belford
Community Manager
Paragon Studios

 

Posted

Quote:
Originally Posted by Zwillinger View Post
On this day of merriment, frivolity and green beer, I come to you bearing updates.

So let's get down to Brass Tax.
I always thought it was Brass Tacks ?

I digress though. Lots of good stuff in there. Wouldn't object to the server list merge, think it's fundamentally a good thing. And you'd be right to want to do it with the least risk to the game and it's population. All sensible stuff.

Quote:

While several of the options presented are interesting and have merit, remember that what may seem fair to some, would seem entirely unfair to others. Additionally, some options, while good ideas, present more risk to character records than is acceptable.
This bit above is the bit I don't get at all. I'm struggling to see how the Veterancy option could be unfair to anyone?!? Admittedly if I was a victim of it I'd be miffed, but I'd have to admit it was fair.

I'd love to know what you consider unfair? *shrugs* Or at least more unfair or equally as unfair as what you're currently proposing.

The only thing that I'd say would be more unfair would be to flip it on it's head and have the US server peeps be the ones that suffer as admittedly they're a bigger population and alot of them have been around longer!

As a European I'd baulk at that and defend my US Counterparts to the hilt if that was ever considered.

Quote:
We're going to make every effort we can to ensure that your in game persona remains as intact while presenting the least amount of risk to character records as possible. As someone who's job it is to manage online communities and provide a place for people to build relationships, I understand the importance of your virtual identity and the value you're placing on it.
This I like. This is the kind of message that should have been put out since day 1. That you understand and will do your best to preserve the identities we've built.

Thanks for the feedback. Much appreciated!


Blueside Level 50's.... Knightingale (Def), Rogue Elevenex (Blast), Lady Rogue (Scrap), Mr Infinity (Tank), Miss Infinity (Troller), Knight.Shade (WS), Knight.Bringer (PB)
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Next Project: Psiryn Psi/Psi Cor Global Handle is @Knightingale

 

Posted

Quote:
Originally Posted by Knightingale View Post
Peeps on the US side who are being genuinely empathic because they know how they'd feel if the situation was reversed and are trying to help out by lending a voice or offering up support and solutions
I do understand your worry, however I'm wondering how many players this will actually affect.

Quote:
Originally Posted by Knightingale View Post
Just thinking about the statistics behind all this..... I'd love them to do some datamining and find out exactly who this affects. Not gonna happen I know, but it would be great if it could.
Actually, they said in the initial post that they were going to try to contact all those affected.

Quote:
Originally Posted by Knightingale View Post
I think when you start to slice down through the layers of user the problem gets smaller till I'd imagine that you'd only have a minimum of people that would TRULY clash and be inconvenienced by this.
The thing is that I don't think that there are as many duplicate global names as you might think.

Quote:
Originally Posted by Knightingale View Post
Following this route, I'd probably still be miffed to lose out on my Global, but goddammit I'd understand that it's fair and equal. If US side Knightingale got the name then he deserves it in my eyes as he was using it longer. I'd move on and become Knightingale_EU or something as similar as I could get.
Here is the thing: Are you sure that you will be losing your global name or are you just worried that you might lose your global name?

Quote:
Originally Posted by Shadow_Kitty View Post
Thing is that it's a bit tricky for a US company to offer services to EU customers. It's a lot easier to have a company based in EU under EU laws, and let that company do internal transactions to the mother company in the US.

As a result, we Euro players have a business relation with NCSoft Europe which is under European law (in this case specifically English law). There's not much left of that company, except for the part that takes our subscription money and passes it back to the US mother company. But it is subject to English law and EU directives.

So the anti-discrimination law may be applicable.
I doubt that any discrimination law could be applicable in this case. I also ask you the same question as I did Knightingale: Are you sure that you will be losing your global name or are you just worried that you might lose your global name?

Quote:
Originally Posted by Knightingale View Post
We're not being silly. Honestly what's the difference?

I agree we're not being discriminated against because of our race, ethnic origin, religion, sex, colour of our skin, what car we drive, what we have for breakfast, how many badgers we own......

Maybe this isn't as serious as the racial discrimination that happened in the 60's. It is, after all, just a game.

But discrimination is discrimination. Doesn't matter what the differentiating factor is.
While I'm not a lawyer, I fail to see how this can escalate to an actionable level. It is sort of like a company that refuses to serve a customer until they are wearing a shirt and shoes.

Quote:
Originally Posted by Knightingale View Post
Maybe it does sound all too much comparing it with the whole racial aspect of discrimination, and that wasn't what I intended when I quoted MLK earlier. The intention was to show that whether we play in the EU or on the US servers shouldn't we all be treated equally?

Surely people in the US of all places should be upholding this principle??
Well, I'm from Canada. You know, that silly British ex-colony north of the USA. We tend to be fairly open minded about things.

Quote:
Originally Posted by Zwillinger View Post
On this day of merriment, frivolity and green beer, I come to you bearing updates.

So let's get down to Brass Tax. We've been in serious discussion regarding many of the concerns expressed here. While some of our planning is still nascent, and as such I cannot go into a great deal of detail regarding our intent, I can state the following:
  • To those stating we should not move forward with the Global Server Access plans, we cannot consider this. For a number of operational reasons, it's important that we move forward with Global Server Access.
  • For those of you who have known conflicting @Global chat handles due to having accounts in both the NA and EU account database: We will be offering a reactivation weekend for those with inactive accounts on NA servers and active accounts on EU servers. This will coincide with the ability to rename your @Global chat handle prior to the database merge.
  • We are currently investigating options to free up @Global chat handles off of inactive trial accounts. Please keep in mind, we will only do this if it does not present a considerable amount of risk.
While several of the options presented are interesting and have merit, remember that what may seem fair to some, would seem entirely unfair to others. Additionally, some options, while good ideas, present more risk to character records than is acceptable.

We're going to make every effort we can to ensure that your in game persona remains as intact while presenting the least amount of risk to character records as possible. As someone who's job it is to manage online communities and provide a place for people to build relationships, I understand the importance of your virtual identity and the value you're placing on it.
Okay, as a NA player, I have some questions that might quell most (I doubt all) of the anger expressed in this thread:

Is there anything in place now to prevent a NA player from changing their global name to match a EU player (or the reverse)? If not, why not? As Arcanaville said, this should have already been put into place.

Is there any way to check to see if the global name is taken on the other servers? (Ie. Can I check if an EU account has "my" global name or can a EU player check to see if a NA account has "their" global name?) If not, why not? It would be a basic database query and it would lessen any fear, uncertainty, or doubt.

Does NCsoft/Paragon Studios know, right now, how many global names are affected? If not, why not? This is a basic database query.




Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

Quote:
Originally Posted by Knightingale View Post
Quote:
While several of the options presented are interesting and have merit, remember that what may seem fair to some, would seem entirely unfair to others. Additionally, some options, while good ideas, present more risk to character records than is acceptable.
This bit above is the bit I don't get at all. I'm struggling to see how the Veterancy option could be unfair to anyone?!? Admittedly if I was a victim of it I'd be miffed, but I'd have to admit it was fair.

I'd love to know what you consider unfair? *shrugs* Or at least more unfair or equally as unfair as what you're currently proposing.
Going by veteran status isn't really unfair. It probably does pose a risk to character records though, given some things I know (or can guess) about the character database.




Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

Quote:
Originally Posted by RosaQuartz View Post
And in the case of actual conflicts, perhaps it can be settled in the Arena?


Two globals enter, one global leaves.
1000 times this,



no not really

Quote:
Originally Posted by Shadowe View Post
I know almost for certain that it will affect me. There is a US player who has my global name, and it isn't me. I know nothing about them, and have no way to contact them (it'd be great to have some way to send them a message and ask if they'd be nice enough to let me nab their global name.

Not likely to happen, so I'll just have to go with my backup name. Which is okay by me.
Whats the Global perhaps I can speak to them on your behalf.

Quote:
Originally Posted by Zwillinger View Post
We had considered giving everyone a choice of either xXsEphiRotHXx or xXLegolasXx but for some odd reason it was voted out.

Go fig...
That would be totally awesome....and if this were to happen I would need to have a larger ignore list. it's nothing personal I just a strict policy on ignoring the xXXx crowd.