Discussion: One game, one global server access


0verload

 

Posted

Quote:
Originally Posted by Techbot Alpha View Post
And that is why 'Fairness' comes into accunt, Arcana, because why should someone who has been around for years lose out to someone who joined last month?
Since they haven't addressed your concern about vet accounts vs new ones, there's no need to panic over it yet. Waiting for their answer might save folks some grief.


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Posted

Okay, then perhaps in the case of name collisions ONLY, both could be renamed with a "_EU" or "_US" postfix.

This way, any inactive Globals are by definition wiped out and the Global Rename will allow the active player to take the name. Plus, in the case of a conflict, it's a free-for-all.

Of course, I'd prefer an account age priority system (not activation date, but by veteran status, essentially) as fairer.

I'd also still like to see an account merge (if feasible).


 

Posted

Quote:
Originally Posted by Techbot Alpha View Post
And that is why 'Fairness' comes into accunt, Arcana, because why should someone who has been around for years lose out to someone who joined last month?
I'm not sure what specifically you're responding to here, because I did not specifically state otherwise.


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Posted

Concerns over how we will be handling account/global naming collisions are completely understandable and I sincerely apologize if you will be inconvenienced by this in a significant manner.

Please understand, we spent a lot of time reviewing possibilities and options when it came to handling accounts and globals with naming collisions. Pretty much all of the options mentioned above were discussed and weighed seriously in the decision making process. This was not an easy decision to make.

When making this decision, we had to realize that whatever solution we implemented would have to be explained to every player who ever decided to return to the game. Unfortunately a first come/first serve rule wouldn't be the easiest to explain, nor would it be the most fair to enforce. Date of account creation creates an additional collision possibility. Ultimately, we decided that the most direct, and easiest to understand method to accomplish this is to simply rename the accounts.

Again, I do understand preemptive frustration, especially if you are one of the few players actually effected by this policy. I sincerely hope that should you be effected you will view this as a minor bump in the road to creating a truly global Community.


Andy Belford
Community Manager
Paragon Studios

 

Posted

Quote:
Originally Posted by Zwillinger View Post
Concerns over how we will be handling account/global naming collisions are completely understandable and I sincerely apologize if you will be inconvenienced by this in a significant manner.

Please understand, we spent a lot of time reviewing possibilities and options when it came to handling accounts and globals with naming collisions. Pretty much all of the options mentioned above were discussed and weighed seriously in the decision making process. This was not an easy decision to make.

When making this decision, we had to realize that whatever solution we implemented would have to be explained to every player who ever decided to return to the game. Unfortunately a first come/first serve rule wouldn't be the easiest to explain, nor would it be the most fair to enforce. Date of account creation creates an additional collision possibility. Ultimately, we decided that the most direct, and easiest to understand method to accomplish this is to simply rename the accounts.

Again, I do understand preemptive frustration, especially if you are one of the few players actually effected by this policy. I sincerely hope that should you be effected you will view this as a minor bump in the road to creating a truly global Community.
Why not email (both account and in-game, since @Global Emails will work on every character) inactive accounts to explain things?

Put it this way, IF I lose my Global to some in-active account US side, after this long being Techbot Alpha and all that....well, of course I'm going to be ticked off!

'Easiest to understand' should not be the basis for this, I feel. Customer and players satisfaction should be.
Along with maybe, just once, proving that the EU actually matters, rather than getting the short end of the straw every time...


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Posted

Quote:
Originally Posted by Zwillinger View Post
Again, I do understand preemptive frustration, especially if you are one of the few players actually effected by this policy. I sincerely hope that should you be effected you will view this as a minor bump in the road to creating a truly global Community.
Okay, so the change is a done deal. Can we at least get a Yea or Nay on...

Quote:
Suggestion #2: A free reactivation weekend for US and EU before the List Merge to coincide with a new Global Name Rename. We can then use this time to create junk Global Names where needed.
... which will be handy for players like moi who have an old US Account and have no idea what the Global is on it. Plus, is there any chance of an EU/US account merge, where both are on the same NCsoft master account?


 

Posted

My concern is with those that own their account name/global on both sides of the pond, and how that's sorted.

I don't have two running accounts, but I did have a trial account on the NA servers to try out some NA-exclusive thing at the time, and there's a decent chance a trial I set up is using my global over there, too. If we absolutely can't stop the EU accounts from missing out here, I think the least that can be done is to have a reactivation period beforehand so we can change any details that we want to. Perhaps with a one-time account rename beforehand too, so we can prepare.


 

Posted

Quote:
Originally Posted by Master Zaprobo View Post
... which will be handy for players like moi who have an old US Account and have no idea what the Global is on it. Plus, is there any chance of an EU/US account merge, where both are on the same NCsoft master account?
Don't be silly. That'd make too much sense! And why would they take away an option where you have to pay them twice?

/sarcasm


Quote:
Originally Posted by Zwillinger View Post
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
Quote:
Originally Posted by Captain_Photon View Post
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.

 

Posted

Quote:
Originally Posted by Tyger View Post
As pointed out though, a vet in the EU will lose out regardless if an NA vet has been here 5 years, 5 weeks or isn't even playing anymore. And if it was the other way round; you'd be cheesed off too.
The quote you're quoting and then responding to was my response to Zombie Man asking this question:

Quote:
And what about ability to change the global if one has their global changed?
I'm not sure how what you're saying above is relevant to why I posted the quoted passage. My response was the logical factual response to Zombie Man's question.


Once again, leaving aside what would be the most fair, if you're asking me the direct question of whether I would be angry if the situation was reversed, then I would be forced to disappoint you: if the situation was reversed, I would be advocating for the lower population systems that were being merged into the higher population systems to take the primary renaming effect, including myself. Because I am not in that situation, I'm not advocating for a minority group to accept an effect I myself would not be subject to: it would not be fair by my definition of fair. However, if I *were* actually playing on the EU servers at this moment, I would feel perfectly free to advocate for the EU global handles to be renamed specifically *because* it would then be affecting me directly, eliminating any potential conflict of interest.

And its not like I'm just saying that either: I've voted that way more than once over the years. I'm always more comfortable advocating a sacrifice when I'm explicitly in the group of players being asked to make it.


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Posted

Quote:
Originally Posted by Zwillinger View Post
Concerns over how we will be handling account/global naming collisions are completely understandable and I sincerely apologize if you will be inconvenienced by this in a significant manner.

Please understand, we spent a lot of time reviewing possibilities and options when it came to handling accounts and globals with naming collisions. Pretty much all of the options mentioned above were discussed and weighed seriously in the decision making process. This was not an easy decision to make.

When making this decision, we had to realize that whatever solution we implemented would have to be explained to every player who ever decided to return to the game. Unfortunately a first come/first serve rule wouldn't be the easiest to explain, nor would it be the most fair to enforce. Date of account creation creates an additional collision possibility. Ultimately, we decided that the most direct, and easiest to understand method to accomplish this is to simply rename the accounts.

Again, I do understand preemptive frustration, especially if you are one of the few players actually effected by this policy. I sincerely hope that should you be effected you will view this as a minor bump in the road to creating a truly global Community.
Not good enough.

You have emails, forums, website, MOTD and now the launcher to deliver messages. That's five that I can think of now without trying.

As I pointed out the first-come, first serve would be fairest as anyone who actually plays frequently will see at least one of the five methods I mentioned. The rename system is also in-game which colectively you already knew since that's been decided how we'll fix this.

Keep your apologies. And goodbye.


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Posted

Quote:
Originally Posted by Techbot Alpha View Post
Why not email (both account and in-game, since @Global Emails will work on every character) inactive accounts to explain things?
One potential issue which was highlighted by the recent Play NC security updates: There are many players who do not have access to the email address their account was originally set up under, who may have forgotten their original security question, or any number of combinations of factors.

Again, I do apologize to the players who stand to be inconvenienced by this, however when all possible variables were factored in, we feel this was the proper decision to make.


Andy Belford
Community Manager
Paragon Studios

 

Posted

Quote:
Originally Posted by Tyger View Post
Not good enough.

You have emails, forums, website, MOTD and now the launcher to deliver messages. That's five that I can think of now without trying.
None of these methods are 100% guaranteed to reach each and every player. Unfortunately, there is absolutely no sure fire way of reaching every player who has ever played City of Heroes.

We can make every bit of documentation, FAQ, advice, popups, MOTD and even personally knock on doors and we still would not be able to know with any certainty that we are able to reach 100% of our player base.


Andy Belford
Community Manager
Paragon Studios

 

Posted

Shouldn't you at least wait until there is actually an issue to complain?
It's entirely possible that nobody in this thread will even have to deal with it...

Whining about it isn't going to change it at this point. Try taking a 'wait and see' approach.


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Posted

Quote:
Originally Posted by Master Zaprobo View Post
Suggestion #2: A free reactivation weekend for US and EU before the List Merge to coincide with a new Global Name Rename. We can then use this time to create a junk Global Name.
I'll bring this up as a possibility, or some derivation thereof.


Andy Belford
Community Manager
Paragon Studios

 

Posted

Quick replay

I don't like any of these EU and US suggestions for fairness. When it was done for the forums I lost out on the name Pyrox I'd had since CoH US beta because some EU newbie logged in before me.

EU has the smaller player count so you guys get the short end on this.


 

Posted

Quote:
Originally Posted by Zwillinger View Post
One potential issue which was highlighted by the recent Play NC security updates: There are many players who do not have access to the email address their account was originally set up under, who may have forgotten their original security question, or any number of combinations of factors.

Again, I do apologize to the players who stand to be inconvenienced by this, however when all possible variables were factored in, we feel this was the proper decision to make.
One question, what is the cutoff time for this? is it when the server merge happens? If so, what is to stop some nasty people from making US side trial accounts with global names of various people known to have EU accounts in the meantime, to deliberately make them lose their names?

A similar thing happened when CoH launched, with the whole name reservation thing. A bunch of long time forum users/beta testers lost out on the names they had had for several years.


Always remember, we were Heroes.

 

Posted

I know that when they announced the Global Chat initially I *couldnt* actually get the global name that i am currently using (I actually saved my Global rename token for a few months before i used it).

The "race to claim your global" sucks because people will complain that they were either at work/unsubbed at time of change/blown up PC etc etc... still get the same number of complaints (if not more). Also with the "race to claim" there is the chance that several globals will be messed around (a becomes b, b becomes d, c stays as c, d becomes a) just by pure luck.

At least *this way* we do have a notification of what is happening ahead of time (and if you *do* lose your global, the only you are liable to steal is another EU one).

The merging of EU/US accounts....

If it were to happen I would assume that veteran rewards would "go the highest level that either account has paid for".


 

Posted

I have both NA and EU accounts, will my EU characters have the same amount of Vet badges as my NA charaters? And far as subsriptions, I have till July to add more time on NA and May on EU account, if I add time to both accounts seperatly would all paid times be added together? For example: I add 6 month to NA and 2 months to EU to equal 8 months paid time.


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Posted

Quote:
Originally Posted by Zwillinger View Post
One potential issue which was highlighted by the recent Play NC security updates: There are many players who do not have access to the email address their account was originally set up under, who may have forgotten their original security question, or any number of combinations of factors.

Again, I do apologize to the players who stand to be inconvenienced by this, however when all possible variables were factored in, we feel this was the proper decision to make.
Quote:
Originally Posted by Zwillinger View Post
None of these methods are 100% guaranteed to reach each and every player. Unfortunately, there is absolutely no sure fire way of reaching every player who has ever played City of Heroes.

We can make every bit of documentation, FAQ, advice, popups, MOTD and even personally knock on doors and we still would not be able to know with any certainty that we are able to reach 100% of our player base.
If they are no longer in-game or are not active, then that is one of the sacrifices they should be ready to deal with.

Put it this way; an active long term player should take precedence over someone who is not active.

If it's an account that has lapsed, that is something that comes with allowing lapses. That was always true for name clearance in the past, the closest analogue to this I can think of.

If its a trial account, odds are they aren't coming back anway, and Trials in general should NOT be counted for this. That just causes so many potential problems.

If the person has changed their email, surely it should be updated on the NC account. If they changed their email since then and didn't change their account one to match, then that really is their problem.


Quote:
Originally Posted by Zwillinger View Post
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
Quote:
Originally Posted by Captain_Photon View Post
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.

 

Posted

Quote:
Originally Posted by Dr_Darkspeed View Post
One question, what is the cutoff time for this? is it when the server merge happens? If so, what is to stop some nasty people from making US side trial accounts with global names of various people known to have EU accounts in the meantime, to deliberately make them lose their names?

A similar thing happened when CoH launched, with the whole name reservation thing. A bunch of long time forum users/beta testers lost out on the names they had had for several years.
If Trial Accounts were actually taken into, heh, account for this, then I would seriously begin to question the logic and reasoning of the people behind this decision, and just how badly they wanted to troll the EU players.


Quote:
Originally Posted by Zwillinger View Post
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
Quote:
Originally Posted by Captain_Photon View Post
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.

 

Posted

Quote:
Originally Posted by Pyrox Saberdon View Post
Quick replay

I don't like any of these EU and US suggestions for fairness. When it was done for the forums I lost out on the name Pyrox I'd had since CoH US beta because some EU newbie logged in before me.

EU has the smaller player count so you guys get the short end on this.
So, because you got stung once, you want the exact same thing to happen to a whole bunch of other people?

Wow. Nice to see such consideration around here...


Quote:
Originally Posted by Zwillinger View Post
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
Quote:
Originally Posted by Captain_Photon View Post
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.

 

Posted

Quote:
Originally Posted by Dr_Darkspeed View Post
One question, what is the cutoff time for this? is it when the server merge happens? If so, what is to stop some nasty people from making US side trial accounts with global names of various people known to have EU accounts in the meantime, to deliberately make them lose their names?

A similar thing happened when CoH launched, with the whole name reservation thing. A bunch of long time forum users/beta testers lost out on the names they had had for several years.
I don't know if this is possible right now, but if I were in charge of this system I would have instituted a policy whereby new global handles could not be created if they conflicted with either side, and that policy would have been effective as of the first of this month before the merge became known to eliminate that possibility specifically. I wouldn't have initiated the merge before technology to make that restriction possible was created.


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Posted

Quote:
Originally Posted by Arcanaville View Post
I don't know if this is possible right now, but if I were in charge of this system I would have instituted a policy whereby new global handles could not be created if they conflicted with either side, and that policy would have been effective as of the first of this month before the merge became known to eliminate that possibility specifically. I wouldn't have initiated the merge before technology to make that restriction possible was created.
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Quote:
Originally Posted by Zwillinger View Post
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
Quote:
Originally Posted by Captain_Photon View Post
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.

 

Posted

Rednames, could you clarify this?

I own two accounts - one NA, one EU. The NA account has barely been played at all, no characters I care about are on it, it has no vet rewards and no boosters.

I'd rather not have to change the login or global name of my EU account. Can I arrange for a GM to change the login and global of my NA account in advance of the switch, so that they do not match the EU one?

Thanks for putting this server list merge into action, it's something I've always wanted.


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