Upgraded Veteran Rewards System

In order to resolve some long standing issues with the City of Heroes Veteran Rewards system, we have recently upgraded to a new one that will be better able to manage the automatic delivery of those rewards.

As part of the switch, some of you may have gained a few additional Veteran Rewards. We were aware that this might happen but decided that we would rather choose an option that was in the favor of our players than one that might penalize them.

If you did receive some extra Veteran Rewards for a short amount of time that you weren’t actually subscribed, please know that you can keep them and we won’t be removing them from your account. If you didn’t, please do not contact Customer Support, for this means that the new system now is in place and working as intended. Any problems you previously had with Veteran Rewards should now be resolved due to the switch.

That being said, we are aware of the issue regarding Veteran Rewards displaying incorrectly on the Accounts Management page. This is being addressed and we hope to have it resolved as soon as possible.

Thank you for your understanding with this matter.

Well, I guess that answers the questions. Thanks for the info, Avatea!!

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Biggest Troll on the forums? I'll give you a hint:

Damn, no free rewards for me

My account still says "Veteran Rewards Time: 5 Years, 2 Months", yet I don't get my 60th badge until May 30th, is this what is meant by 'displaying incorrectly'?

I can fly again on both of my mains. 60 month is my very favorite reward.

I are extremely jealous of all you lot getting several free rewards

I didn't get any "free" rewards. What I did get were the two veterans reward badges that, by my calculations, I was owed. It's fascinating to me that the two times I submitted support tickets on this, I was told (both time) that the error was on my part, that they had recalculated my award eligibility dates, and that they were right and I was wrong. I guess they changed their minds eventually.

A friend of mine got his 63 month today. I get mine on the 24th of April, as far as I can tell from the account summary. Previously I've been getting my vets on the 4th of the month (February, May, August, November), so I get bumped up a little bit.

It seems to have reset back to original game account creation, including any original CoH beta time, so far as we could figure it out.

So this explains how I got the 57 month reward last week and the 60 month reward last night

This explains why I got Tried and True this morning. Didn't think I should've so I checked the account page and it says it was awarded back in October of 09!

Less than 3 days after I got Battle Hardened...

I got SIX free badges Am up to 45 mo. now.

Thanks for fixing this!

My wife is now only one day behind me, instead of the two months she had been.

Both 66 months vets as we should have been. Awesome!

LOL WOW I went up from 24 month rewards to 45 month rewards! This is the best thing that has ever happened HAHA omg, what a great day! You guys have my money for a LOOONG time to come!

My new demon summoner is going to be so much more fun now to level! I just thought about that woot!

Well, that's sweet. Got bumped from 60 months to 66 months.

Darn, no bonus goodies for me.

Ah, well. Grats to those who got them!

Indeed dang; had a friend who jumped from the 54 month badge to the 63 month today and I didn't even get a T-shirt

Still stuck at 60 months... so unless lightning strikes again it'll be June before I get the 63 month badge

(Of course, that's what I'm supposed to be so I guess I really can't @#$! too much)

WOOHOO, I FINALLY GOT THE BOXING COSTUME SET!!! I CAN DIE HAPPY!!!!!!

lowercase

So I noticed I got the 66 and 69 badges. Rock on! That means that 6 month break I took basically never happened.

I think my 72 is due in less than two weeks, too.

Missing my 66 month one which should've been awarded on wednesday.

Kinda wondering if the new system is not counting my US time like the old one did :|

Thanks for the update Avatea, that's good news that we can keep the rewards but better news if veteran rewards are fixed for good (although Neko's post suggest they may not).