Trial Global Server Maintenance Schedule


Bardon

 

Posted

Greetings Players,

We’ve heard your concerns, and are going to try this out on a Trial basis. Beginning Thursday, October 22nd, we will begin a “Trial” Global Server Maintenance schedule. If we find that we need to move to another Maintenance schedule, we’ll re-evaluate our options at that time.

Thank you for your continued support!


 

Posted

The what?


 

Posted

I have no idea. If I had to guess, it would be that they're leaving some servers up during the normal maintenance times so that the Oceanics aren't constantly locked out during their prime time.

But that's just a guess. Vague much, Niviene? :P


"The Hamidon is a what what of what?" - Brian the mission guy.

 

Posted

If we actually knew what the proposed Trial Server Maintenance Schedule was, it might make more sense


 

Posted

On boards it previews your title, and all I saw was "Trial" Global Server.

Biggest dissapointment to date when I looked closer.


Consciousness: that annoying time between naps.

 

Posted

Quote:
Originally Posted by Obsidius View Post
If we actually knew what the proposed Trial Server Maintenance Schedule was, it might make more sense

I'll let you know the times as soon as I know.


 

Posted

Quote:
Originally Posted by Niviene View Post
I'll let you know the times as soon as I know.
Aha! This makes sense now. Thanks for the update Niv, we'll keep our ears to the ground.


 

Posted

Quote:
Originally Posted by Leese View Post
I have no idea. If I had to guess, it would be that they're leaving some servers up during the normal maintenance times so that the Oceanics aren't constantly locked out during their prime time.

But that's just a guess. Vague much, Niviene? :P
If that is the case, it is about us EU types as well. Maintenance at 1300-1500 on weekdays is not the best time.


 

Posted

Quote:
Originally Posted by Leese View Post
I have no idea. If I had to guess, it would be that they're leaving some servers up during the normal maintenance times so that the Oceanics aren't constantly locked out during their prime time.

But that's just a guess. Vague much, Niviene? :P
We're reducing the number of weekly maintenances.

Recently, we shifted our hardware/network maintenance schedule from two separate North American and European server maintenance windows to two "Global" maintenance windows per week.
  • Server maintenances occurred on Monday and Friday.
    • Two in North America and two in Europe...four total.
  • The recent shift brought our maintenance windows from four to two windows.
We've been monitoring the reactions from our Oceanic and EU players, and have decided to move to only one "Global" maintenance window per week beginning Thursday, October 22nd.
  • Please note that we are doing this as a test / trial, and the new single-global-maintenance-window-a-week schedule is going to be heavily monitored and evaluated.
If we find that we need to go back to a two-global-maintenance-windows-a-week schedule, we will do so.

This will not affect players located in North America, and will have a greater impact on Oceanic and European players.


 

Posted

I'm sure the Oceanic and European players will be pleased to hear that Thanks for the update & clarification GF


 

Posted

I'm game for only one weekly scheduled maintenance as long as, by Wednesday night, the server hamsters aren't leg-cramping so badly that we start lagging and rubber-banding. But since I assume that that's what you mean by "heavily monitored and evaluated," I'm okay with trying it, for sure. What's the worst that could happen?


 

Posted

Quote:
Originally Posted by InfamousBrad View Post
I'm game for only one weekly scheduled maintenance as long as, by Wednesday night, the server hamsters aren't leg-cramping so badly that we start lagging and rubber-banding. But since I assume that that's what you mean by "heavily monitored and evaluated," I'm okay with trying it, for sure.
Yes, exactly.

Quote:
Originally Posted by InfamousBrad View Post
What's the worst that could happen?
...a lot of things that 1) keep me up late at night and 2) just contribute to stress related hair loss.

Since I don't think most players want to become bald, I'm going to keep the risks tight-lipped.

(I had a full head of hair when I started this job in 2004...now, however...there's a reason why I wear a baseball cap.)


 

Posted

First after a balding redname!


 

Posted

Quote:
This will not affect players located in North America, and will have a greater impact on Oceanic and European players.
I'm confused by this statement. Does this mean that the North American servers will still have 2 maintanence sessions per week while EU servers only have one?

Or did you mean to state that North American players are less likely to be effected due to the time of the scheduled maintanence?

If the former, I wish that NA server had the same 1/week maintanence that the EU servers get.

If the latter, I know that I, and many other Americans, are still effected by maintanence at 7:00 a.m. eastern. I liked to get on for a few minutes to an hour before the start of my workday to get a mission in, check markets, etc.

I think that the reason that folks are complaining about the maintanence is not only due to the recent frequency of required downtime, but has more to do with the timing of the maintanence, which was a change from the historic time of 9:00 a.m. eastern.

Either way, thanks for listening and being open to change and I hope you keep your hair.


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Overlord of Dream Team and Nightmare Squad

 

Posted

Quote:
I think that the reason that folks are complaining about the maintanence is not only due to the recent frequency of required downtime, but has more to do with the timing of the maintanence, which was a change from the historic time of 9:00 a.m. eastern.
Was the primary reason for us EU players that complained yes. Big difference going from early morning to mid-day. But to be fair, our complaints were nothing compared to the Australians who were the hardest hit by it, soon as i realised that i soon went quiet


@Damz Find me on the global channel Union Chat. One of the best "chat channels" ingame!

 

Posted

Quote:
Originally Posted by Bionic_Flea View Post
Or did you mean to state that North American players are less likely to be effected due to the time of the scheduled maintanence?

If the former, I wish that NA server had the same 1/week maintanence that the EU servers get.
Yes, North American players will be the least affected by this change.

It's a Global maintenance, so the NA servers will have the same once-a-week maintenance.


 

Posted

Quote:
Originally Posted by Ghost Falcon View Post
Since I don't think most players want to become bald, I'm going to keep the risks tight-lipped.

(I had a full head of hair when I started this job in 2004...now, however...there's a reason why I wear a baseball cap.)
Try shaving, at least it makes it look like you telling nature you dont want the hair instead of it looking like you trying to cling to the little hair that is left.

That's what I did.


 

Posted

Quote:
Originally Posted by Ghost Falcon View Post
Yes, exactly.



...a lot of things that 1) keep me up late at night and 2) just contribute to stress related hair loss.

Since I don't think most players want to become bald, I'm going to keep the risks tight-lipped.

(I had a full head of hair when I started this job in 2004...now, however...there's a reason why I wear a baseball cap.)
Gizza job, Ghosty?
I also know a guy who would kill for a job like this, and he already IS bald, so you save on hairloss too


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Originally Posted by Zwillinger View Post
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
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Originally Posted by Captain_Photon View Post
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.

 

Posted

Quote:
Originally Posted by EU_Damz View Post
Was the primary reason for us EU players that complained yes. Big difference going from early morning to mid-day. But to be fair, our complaints were nothing compared to the Australians who were the hardest hit by it, soon as i realised that i soon went quiet
Speaking as one of the aforementioned Australians who's been hit by the recent changes, I heartily endorse the new schedule and appreciate the restraint of you EU players!


 

Posted

Also as one of the Australian players, do we yet know the proposed time for the scheduled once/week maintainence?

For me, changing to once/week but still at the 4am Thursday window doesn't improve the current situation since this will still fall at 9pm Friday night AEST (Australian Eastern Standard Time) and 8pm Friday night AEDST (Australian Eastern Daylight Savings Time). For many of us this is the worst possible window. I'd sooner see on outage on Monday - Thursday night than Friday - Sunday.

As I've suggested through email and on the Justice server forum I think that shifting the maintainence window earlier by 2 hours to the current schedule would be a more convienient time for us Aussies and would be the middle of the day Europe time and in the wee ours of the morning US time.


 

Posted

Benird Thursday 4am in the US is Thursday night in Australia not Friday night. We are ahead of them but not by that much.

If the maintenance is indeed moved to Thursday rather than Friday I know a lot of Australians who will be very happy. Friday night is the one night most of us can get together at the same time and to get a full uninterupted run will be fantastic.


 

Posted

Quote:
Originally Posted by Ghost Falcon View Post
Yes, North American players will be the least affected by this change.

It's a Global maintenance, so the NA servers will have the same once-a-week maintenance.
First off, I want to express how very excited (*_*) I am that CoH has responded to our modest feedback on the Server Maintenance, and is trying to work with us. Thank you for listening!!

But I am still just a bit confused by the above statement.... bottom line, will NA have only one maintenance time? or will we have the new global mainteance time in conjunction with the regular scheduled maintenance? And will the times for maintenance occupy the same time frame/slot throughout the week?

Thanks again for listening and responding!!


*"Star" goes dancing off to tell her Aussie friends the good news!!! *


 

Posted

Speaking as someone who has been screwed over by maintenance dozens of times, this is probably the best CoH news in the past four years.

As I said in the Oceanic thread about Maintenance, thanks for listening, and I really hope it works out.


--
Ex.

Part-Troll, who used to be Excession777, now playing pantomime with people's mindlets.
--

 

Posted

Quote:
Originally Posted by ricktu View Post
Benird Thursday 4am in the US is Thursday night in Australia not Friday night. We are ahead of them but not by that much.

If the maintenance is indeed moved to Thursday rather than Friday I know a lot of Australians who will be very happy. Friday night is the one night most of us can get together at the same time and to get a full uninterupted run will be fantastic.
I uderstand this if it is indeed done at 4am Thursday US time then yes it is out Thursday night and I personally won't be affected since I'm not home Tursday nights. However if it is Friday 4am (or as many would refer to as Thursday night 4am) then it would still be bad for Aussies/Ocieanics.

This issue that 4am US time is a terrible time for Ocieanic players still remains however, and this is reduced if the time is a couple of hours earlier or the old time of 6am.