Discussion: Game Update on Sept. 11th
By
Aliana Blue,
Posted on: 2007-09-10 15:55 in News, Events and Announcement Discussion
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What the heck kind of answer is that?
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I suppose the kind of answer where they don't want the exact workings on the command out. If they say "It logs the last 10 lines of chat from the ignored target; if the 10 lines match [or are close enough] the target is autosilenced until we investigate", the target could send 9 different tells to himself between each spam, or something similar.
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This is what 3700 heroes in a single zone looks like.
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Hmm, maybe they don't want to tip their hand to the spammers? Mystery is fine with me.
Maybe using the "/ignore_spammer" command should just pop up the petition window with the option harassment/conduct selected, and a custom subject like "$target being ignored as spammer". That way there wouldn't be a need to type "/ignore_spammer $target" and "/petition". Would at least help people feel like the command is doing more then just ignoring the problem.
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I suppose the kind of answer where they don't want the exact workings on the command out. If they say "It logs the last 10 lines of chat from the ignored target; if the 10 lines match [or are close enough] the target is autosilenced until we investigate", the target could send 9 different tells to himself between each spam, or something similar.
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Stating the "exact" numbers on what it collects, if it collects anything at all, is entirely different than stating what the command does.
For instance, they could say it collects a history of chat data from the spammer for further investigation. Tell me how that would hinder anything? They could say it will forever ignore any character that person makes. How would that hinder the working of the command?
ANYTHING would be better than saying, "it does stuff!" Give me a break.
Or, what if it logs the last 10 tells sent to you and some were of a personal nature? Maybe they don't want to say that because people might fear using the command, even though they (NCSoft) wouldn't care what personal stuff was said.
Hey people, stop cybering! 
edited for clarity
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Then, please follow up with a /petition to better fill our Customer Support Team in on the nature of the annoyance that led you to use the /ignore_spammer command so that we can better and more quickly address the situation.
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That brings up a question I've been intending to ask: What do you want in the petition? What heading do we mark as for the catagory of the petition?
Do you want us to quote what the /tell was? Say what site they were advertising for? Or just say "it was a spam to sell inf/PLing for real cash"? Is it a conduct issue, or is it cheating?
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Hey people, stop cybering!
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NEVER! 
"I do so love taking a nice, well thought out character and putting them through hell. It's like tossing a Faberge Egg onto the stage during a Gallagher concert." - me
@Palador / @Rabid Unicorn
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Can we get one thing clarified, please. If I'm doing /ignore_spammer because of an RMT tell, is that enough to get the folks dealt with or do you really want us to send a /petition too? I can understand needing the follow-up petition for other types of "disruptive behavior", but for things as blatant as RMT tells I really don't think anything beyond /ignore_spammer should be necessary.
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A petition to follow up, in whatever case, is always ideal.
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So what's the point of having an /ignore_spammer command then? Previously, I'd type /ignore then send in a petition and now I type /ignore_spammer and send in a petition. This hasn't saved me any time and gotten me back to defeating those evil villains/do-gooding vigilantes any quicker.
Befuddled in Paragon/Aeon City
-Buxley
"Don't cry because it's over, smile because it happened." -- Dr. Seuss
who hoenestly cares "what else" it does
if you wanna know that badly...get put on the damn list and shut up about it..stop your whining already
i used it 3 mintues after it went live...i dont care what happens to these people nor what happens when i use it..
i dont care now
or ever!
anyone THAT concerned on what it does might have something to do with these sites.and stoppin you is what they are ttrying to do..
ofcourse their not gonna give you all the info...that way theres no loop around it DUH!
and yeah ginsu....im looking at you mister "i wanna know for no reason"
Hmmm, no offense but I'm not motivated enough to take precious time out of my game to:
1) Type the "ignore_spammer" command
2) Bring up a petition and type in the full response
... every time I get spammed in-game (and I do go out of my way to file *just* a petition when it happens but I lose a lot of time just trying to accurately retype user names like "glkkglgk2ks" w/o errors - and I'm not even talking about having to scroll back up through incoming messages on various channels to find the spam handle again....).
Isn't there an easier way - maybe even a "one-click" way to do this w/o the victimized player doing all the finger work? This "ignore_spammer" should do it all - and it shouldn't take more than 30 seconds to get it done and move on.
This /ignore_spammer *then* file a petition option is at risk of becoming a major timesink. I thought this was a good response tool when it was in Test but I totally missed having to STILL file a petition as well - honestly, why make the players take the extra time out of gaming to both when one will suffice anyway? We're glad to help report spammers but can you make it easier for us to help you...?
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I suppose the kind of answer where they don't want the exact workings on the command out. If they say "It logs the last 10 lines of chat from the ignored target; if the 10 lines match [or are close enough] the target is autosilenced until we investigate", the target could send 9 different tells to himself between each spam, or something similar.
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Stating the "exact" numbers on what it collects, if it collects anything at all, is entirely different than stating what the command does.
For instance, they could say it collects a history of chat data from the spammer for further investigation. Tell me how that would hinder anything? They could say it will forever ignore any character that person makes. How would that hinder the working of the command?
ANYTHING would be better than saying, "it does stuff!" Give me a break.
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/ignores good judgement
Get a grip sparky. Only 3 reasons I can see for you to want this information so badly:
1) You don't believe they are doing anything. Fine, stop playing
2) You are a spammer that does not want to get caught. Fine, leave the game.
3) You are Veruca Salt. Fine, leave the game and leave the world alone.
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What the heck kind of answer is that?
"It does stuff <honest!> but we're not gonna tell you what or why it helps you and has improved things in-game. By the way, you don't need to use those silly OTHER commands that were already in the game now."
I think, for some reason, I would expect the Community Relations MANAGER to actually communicate the details of new functionality. I know, call me crazy. I get these wierd ideas of how things should be sometimes....
Lighthouse, obviously it's NOT more straightforward. We want to know what the heck this does for us. How will /ignore_spammer help us not receive messages from them anymore? How will it get rid of the spammers for us? WHAT DOES IT DO?
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It sometimes doesn't matter what one "wants to know." Clearly, it's on a "need to know" basis. And it probably has to do with something on the CS or server admin side of the fence, which most average players don't need to know.
Especially if the system works great, and fgives CoX a competitive edge in terms of lessening player harassment, which could attract players away from other games without such tech and/ or constant RMT spamming, etc.
If they posted the exact details, they may be posting trade secrets.
As long as the system works be lessening or eliminating spam messages with little to no impact on legitimate players, I'm all for it, regardless of the mechanics involved.
Most players don't need to know how it works, so long as it does work.
Wow, some of you guys are really good at flaming other players.
1) I never said I didn't believe they weren't doing anything.
2) I'm definitely not a spammer. You really think one would take the time to post on the forums? O_o
3) I'm not being bratty if that's what you meant. I simply refuse to accept that the best a professional in charge of communicating to the public can do is say "It does stuff." This is your game too, and they obviously spent time programming, testing, and sending out a patch - time away from fixing OTHER things - to do this. I don't understand why you wouldn't want an explanation for doing that. They haven't even told us what it does - vaguely, detailed, or otherwise.
I never said they should provide trade secrets, exact workings/mechanics of it, or anything like that. A general explanation would suffice. I would simply like to know what its PURPOSE is so that when people inevitably ask what it's for in-game, and what's the difference between it and /ignore, and why they still have to send in a /petition afterwards, it can be explained generally why it should be used over /ignore.
As it is, I see no benefit for it on my end. All I see is that I'm still having to spend the same amount of time away from playing to report a spammer and keep them from bothering me. How has this helped me? How has this helped you?
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I lose a lot of time just trying to accurately retype user names like "glkkglgk2ks" w/o errors - and I'm not even talking about having to scroll back up through incoming messages on various channels to find the spam handle again....).
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Hit Backspace as if replying to the Tell. Delete the comma, and then replace the /t with /ignore_spammer
Unless you're in the midst of receiving several tells from people and get a new one before you can ignore the spammer, this is a flawless way to replicate their name with little effort on your part.
"Null is as much an argument "for removing the cottage rule" as the moon being round is for buying tennis shoes." -Memphis Bill
The "behind the scenes" mechanics may very well be meaningless to people outside of customer service. For various reasons, I doubt they want to say explicitly how their staff and internal procedures work.
The fact that there's a special system in place at all should suggest that however it works, using /ignore_spammer means that spammers will be dealt with a lot more efficiently than they have been. If it means no more getting spam tells from one guy for an hour on Virtue, I'll jump through whatever hoops you want.
And if it's really an issue, remember that spammers are harassing hundreds of people at once. If all you have time for is a quick /ignore_spammer, just do that; someone not up to their ears in enemies will probably have time for a proper petition.
Arc #41077 - The Men of State
Arc #48845 - Operation: Dirty Snowball
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I lose a lot of time just trying to accurately retype user names like "glkkglgk2ks" w/o errors - and I'm not even talking about having to scroll back up through incoming messages on various channels to find the spam handle again....).
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Hit Backspace as if replying to the Tell. Delete the comma, and then replace the /t with /ignore_spammer
Unless you're in the midst of receiving several tells from people and get a new one before you can ignore the spammer, this is a flawless way to replicate their name with little effort on your part.
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I really wish I could program a macro to do this; it would be quite useful
Actually, the way I'd handle it is that any tell containing the word "PKPKG-EIEIO.COM" (or whatever) would automatically *not* get sent, the teller would be instantly and globally lose their ablility to send tells until someone could check them out. This would ESPECIALLY apply if the toon were under lvl 10 or so...
-Buxley
"Don't cry because it's over, smile because it happened." -- Dr. Seuss
I understand the update and know we are getting closer to the character transfer feature. My question is any idea how close we are getting to the point of going live?
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I understand the update and know we are getting closer to the character transfer feature. My question is any idea how close we are getting to the point of going live?
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Soon™ Thanks for your patience
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
LOL™ 
So, when is the real problem gonna be addressed here? It's not the spammers, its what's creating the market for the spammers. Things selling for 35 mil at the auction house. Melee damage going for 6 mil each villain side... PBAoE's even more... If you made drop rates proportional to the number of powers that use them in game it would be a serious step to cutting into the market for spammers.
What the heck kind of answer is that?
"It does stuff <honest!> but we're not gonna tell you what or why it helps you and has improved things in-game. By the way, you don't need to use those silly OTHER commands that were already in the game now."
I think, for some reason, I would expect the Community Relations MANAGER to actually communicate the details of new functionality. I know, call me crazy. I get these wierd ideas of how things should be sometimes....
Lighthouse, obviously it's NOT more straightforward. We want to know what the heck this does for us. How will /ignore_spammer help us not receive messages from them anymore? How will it get rid of the spammers for us? WHAT DOES IT DO?