Compensation for Downtime
Free points would be the best way to go since it wouldn't really have a financial effect.
While there is a price tag associated with the points, it's also something they're able to give away for free and shouldn't be treated as a equivalent to monetary loss for game time. Now, I'm not suggesting they give out a full 400, my personal suggestion would be 40-80 points.
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read my edit, you're looking at it from an extreme perspective and my original comment is a "if" anyways.
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Aggelakis is right, and it's not an opinion situation.
Giving away something that must otherwise be bought, clearly has a financial effect when people no longer need to buy it.
Your next move should should probably be 'free samples' logic to balance.
Given that the minimum for point purchases is $5 for 400, I'm personally not seeing the effect of giving away 40 or so points opposed to those who want free game time or monetary reimbursement.
Given that the minimum for point purchases is $5 for 400, I'm personally not seeing the effect of giving away 40 or so points opposed to those who want free game time or monetary reimbursement.
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She will counter with uneven pricing where a small number of points can mean both that, a person no longer has to buy a block of points to get one costume piece, and that a person no longer has to buy a block of points when they are only a few points away from what they want. In these cases, your small quantity of points goes UP in financial effect.
You want to go with implications of free samples.
*scratches head* I suppose...
No.
they dont owe us nothing Just cos one game does something doesnt mean others will otherwise i want kung fu fighting panda's Now lets end this thread |
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I can't be the only one laughing over someone who wants a free weekend on a game that's free to play.
Can I?
But read the user agreement. You're not "owed" jack or ****. This is bald fact. Now for opinion. Paragon already gives users quite a bit for free. These continual calls for "compensation" appear to be nothing more than rampant greed stemming from acute cases of self-entitlement. As to another MMO doing it? See the "out of the goodness of their heart". You are not promised 720-748 hours of gameplay a month. |
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GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
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So... is it actually good business sense to give free time to "build loyalty"? Giving free time directly impacts their bottom line negatively, by pushing back the next time they get VIP renewals. That would be fairly easily measurable by NCSoft (and it would be more significant than you would likely assume).
"Loyalty", on the other hand... can't really be measured in any way. And in an entertainment item like an MMO, is "loyalty" what keeps people playing, or is it interest? I could remain "loyal" to CoH, but stop playing due to losing interest (and by "could", I mean "did"). |
You're absolutely right that loyalty is a lot harder to measure than the cost of inspiring it, which is why so many companies fail to all the things they can to inspire it.
But being difficult to measure doesn't mean that it doesn't have a large effect.
What do you call an extra day of game time? Money compensation. If my monthly billing cycle ends on April 18th, but you make it end on April 19th, you've paid for me to have an extra day. Dollars and cents, that is identical to paying back (in my example) $37,500 to all subscribing customers the "day" they lost.
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Yeah, it has a few of its own problems, but those are much lesser than the problems involved in actually giving money back.
You can call it monetary compensation if you want, but the vast majority of people use that phrase to distinguish between when a company gives out part of their product as compensation, and when a company gives out actual cash.
And again, how do you extend that to free/premium players? You can't, since they don't pay a cent in the first place. |
As you say yourself, there's no obligation to compensate everyone, or even anyone.
Sorry. Not going to let you off lightly on this.
BULLSCHNITZEL! Then entirety of the "compensation" argument stems from supposition that one has lost or been deprived of something. So please don't try to wrangle your way out on a "not my exact verbiage" technicality. |
Would I like compensation for unexpected downtime? Of course I would, I'd guess you wouldn't mind it either, but I don't care that much.
I'm not making this argument for myself, I making it to point out how it could very well be good business sense for NCSoft.
You're comparing the loss of MAYBE $1 MAX in the last 4 years on a per-person basis to Paragon spending out tens of thousands of dollars to give people back a couple cents, PLUS several times that in transaction costs. |
The argument is not for NCSoft to do anything that would have transaction costs, the argument is that they do something that they have full control over themselves.
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People getting free points means people won't buy those points means a financial effect. Clearly you did not think that sentence through.
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I suspect most people would view those points as "extra" and use them to buy something they wouldn't have otherwise.
Hell, those free points might even inspire someone to buy more points, so they can afford something they wouldn't have bought otherwise.
I'm fairly sure there are items that cost both 440 points and 480 points, some one might not be willing to pay $10 to get those items, but they might be willing to spend $5 if they already have the 80 points and just need the 400.
Yeah, giving free points would likely cost money for NCSoft, but it wouldn't be anywhere near the total the points were "worth".
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You could give them a free day of VIP status, for example, by picking a day at a weekend and turning VIP on for everyone
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And on top of that they can lose out on all the money they could have earned from Free accounts upgrading to Premium.
Uhm /unsigned
If compensation were to be made a double xp weekend would be fine by me. Also fine and of minimal up front cost would be one super pack credited to each account --- that's points, but it also serves as advertising for all the folk that haven't tried them yet and could reap more profit in long-term sales.
I don't think compensation is needed unless the outage is pretty severe. I've never seen an actual outage that long here. The only thing that bad was the several week long period awhile back where East Coast servers were all but unplayable because of IP problems (not on the player end).
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