Compensation for Downtime


Aggelakis

 

Posted

Quote:
Originally Posted by Mr. DJ View Post
If any compensation is to be given, I prefer it to be in Paragon Points.

Game on, my friends.
I eagerly await the people bitterly complaining about how they totally deserve more than the 1.667 paragon points they were credited for the hour of game-time they lost.


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Posted

Free points would be the best way to go since it wouldn't really have a financial effect.

While there is a price tag associated with the points, it's also something they're able to give away for free and shouldn't be treated as a equivalent to monetary loss for game time. Now, I'm not suggesting they give out a full 400, my personal suggestion would be 40-80 points.


 

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Quote:
Originally Posted by Mr. DJ View Post
Free points would be the best way to go since it wouldn't really have a financial effect.
People getting free points means people won't buy those points means a financial effect. Clearly you did not think that sentence through.


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Quote:
Originally Posted by Dispari View Post
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

 

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read my edit, you're looking at it from an extreme perspective and my original comment is a "if" anyways.


 

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Originally Posted by Mr. DJ View Post
read my edit, you're looking at it from an extreme perspective and my original comment is a "if" anyways.
My statement still stands, no matter what kind of fancy spin you want to put in it.


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Quote:
Originally Posted by Dispari View Post
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

 

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Originally Posted by Aggelakis View Post
My statement still stands
disagree


 

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Originally Posted by Mr. DJ View Post
disagree
Impartial third party here.
Aggelakis is right, and it's not an opinion situation.


Giving away something that must otherwise be bought, clearly has a financial effect when people no longer need to buy it.

Your next move should should probably be 'free samples' logic to balance.


 

Posted

Given that the minimum for point purchases is $5 for 400, I'm personally not seeing the effect of giving away 40 or so points opposed to those who want free game time or monetary reimbursement.


 

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Quote:
Originally Posted by Mr. DJ View Post
Given that the minimum for point purchases is $5 for 400, I'm personally not seeing the effect of giving away 40 or so points opposed to those who want free game time or monetary reimbursement.
No. You don't want to go that way.

She will counter with uneven pricing where a small number of points can mean both that, a person no longer has to buy a block of points to get one costume piece, and that a person no longer has to buy a block of points when they are only a few points away from what they want. In these cases, your small quantity of points goes UP in financial effect.

You want to go with implications of free samples.


 

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*scratches head* I suppose...


 

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Originally Posted by HardRider View Post
No.
they dont owe us nothing
Just cos one game does something doesnt mean others will
otherwise i want kung fu fighting panda's

Now lets end this thread
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Originally Posted by Reppu View Post
Please stop the animal abuse, even if it's a dead animal.
Can we get a red name to close this thread please?
it is becoming borderline insulting one, abusing other, mistreating this and harassing that.



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Originally Posted by Darth_Khasei View Post
I like the cheese and pepperoni slightly charred please tyvm.
Ah good, not one of the people who don't get that the commercials shows slightly UNDERcooked pizzas..


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I can't be the only one laughing over someone who wants a free weekend on a game that's free to play.

Can I?



 

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Originally Posted by Nethergoat View Post
"wow, this UNEXPECTED DOWN TIME is really harshing my mellow! I DEMAND COMPENSATION!"

The rest of this thread has now been rendered irrelevant, for someone has used the phrase "harshing my mellow" in a legitimate conversation.

I applaud you, sir. (or ma'am?)


 

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Originally Posted by Hyperstrike View Post

But read the user agreement. You're not "owed" jack or ****. This is bald fact.

Now for opinion. Paragon already gives users quite a bit for free. These continual calls for "compensation" appear to be nothing more than rampant greed stemming from acute cases of self-entitlement.

As to another MMO doing it? See the "out of the goodness of their heart".

You are not promised 720-748 hours of gameplay a month.
Emphasis mine. Even I know this.


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Originally Posted by Zwillinger View Post
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
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Originally Posted by Captain_Photon View Post
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Originally Posted by Hyperstrike View Post
This is bald fact.
Baldy! Baldy!


 

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Originally Posted by eth_Nargy View Post
Baldy! Baldy!


It had to be done!


Quote:
Originally Posted by Zwillinger View Post
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
Quote:
Originally Posted by Captain_Photon View Post
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.

 

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Originally Posted by Kitsune Knight View Post
So... is it actually good business sense to give free time to "build loyalty"? Giving free time directly impacts their bottom line negatively, by pushing back the next time they get VIP renewals. That would be fairly easily measurable by NCSoft (and it would be more significant than you would likely assume).

"Loyalty", on the other hand... can't really be measured in any way. And in an entertainment item like an MMO, is "loyalty" what keeps people playing, or is it interest? I could remain "loyal" to CoH, but stop playing due to losing interest (and by "could", I mean "did").
It's both, of course interest is important, but that doesn't mean loyalty isn't too.
You're absolutely right that loyalty is a lot harder to measure than the cost of inspiring it, which is why so many companies fail to all the things they can to inspire it.

But being difficult to measure doesn't mean that it doesn't have a large effect.

Quote:
Originally Posted by flipside View Post
What do you call an extra day of game time? Money compensation. If my monthly billing cycle ends on April 18th, but you make it end on April 19th, you've paid for me to have an extra day. Dollars and cents, that is identical to paying back (in my example) $37,500 to all subscribing customers the "day" they lost.
No it isn't. It's the same amount of direct cash, yes, but you yourself just listed a whole load of problems that exist in actually giving the money back, and none of those problems exist in giving the player-base an extra day instead.
Yeah, it has a few of its own problems, but those are much lesser than the problems involved in actually giving money back.

You can call it monetary compensation if you want, but the vast majority of people use that phrase to distinguish between when a company gives out part of their product as compensation, and when a company gives out actual cash.

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And again, how do you extend that to free/premium players? You can't, since they don't pay a cent in the first place.
You could give them a free day of VIP status, for example, by picking a day at a weekend and turning VIP on for everyone, or you could simply not compensate them at all.

As you say yourself, there's no obligation to compensate everyone, or even anyone.

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Originally Posted by Hyperstrike View Post
Sorry. Not going to let you off lightly on this.

BULLSCHNITZEL!

Then entirety of the "compensation" argument stems from supposition that one has lost or been deprived of something.

So please don't try to wrangle your way out on a "not my exact verbiage" technicality.
Why are you so desperate to insist that I'm going "I want compensation, I want it! Wah wah wah!!!"? I'm not.

Would I like compensation for unexpected downtime? Of course I would, I'd guess you wouldn't mind it either, but I don't care that much.

I'm not making this argument for myself, I making it to point out how it could very well be good business sense for NCSoft.

Quote:
You're comparing the loss of MAYBE $1 MAX in the last 4 years on a per-person basis to Paragon spending out tens of thousands of dollars to give people back a couple cents, PLUS several times that in transaction costs.
The only people who've brought up monetary compensation are your crowd.
The argument is not for NCSoft to do anything that would have transaction costs, the argument is that they do something that they have full control over themselves.


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Posted

Quote:
Originally Posted by Aggelakis View Post
People getting free points means people won't buy those points means a financial effect. Clearly you did not think that sentence through.
That certainly would happen to an extent, but it wouldn't happen as much as you might think.
I suspect most people would view those points as "extra" and use them to buy something they wouldn't have otherwise.
Hell, those free points might even inspire someone to buy more points, so they can afford something they wouldn't have bought otherwise.

I'm fairly sure there are items that cost both 440 points and 480 points, some one might not be willing to pay $10 to get those items, but they might be willing to spend $5 if they already have the 80 points and just need the 400.

Yeah, giving free points would likely cost money for NCSoft, but it wouldn't be anywhere near the total the points were "worth".


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Posted

Quote:
Originally Posted by Mr. DJ View Post
Free points would be the best way to go since it wouldn't really have a financial effect.

Now, I'm not suggesting they give out a full 400, my personal suggestion would be 40-80 points.
The game would have to be down for 72-144 hours nonstop before it would equal 40-80 points.


 

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Originally Posted by Rajani Isa View Post
Ah good, not one of the people who don't get that the commercials shows slightly UNDERcooked pizzas..
What?


The development team and this community deserved better than this from NC Soft. Best wishes on your search.

 

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Originally Posted by Mazey View Post
You could give them a free day of VIP status, for example, by picking a day at a weekend and turning VIP on for everyone
Hey what a great idea! The devs should give all the RMT accounts VIP access which will then become Premium access so they can piss off our player base with spam on channels and emails they went to great lengths to keep them out of.

And on top of that they can lose out on all the money they could have earned from Free accounts upgrading to Premium.

Uhm /unsigned


 

Posted

Quote:
Originally Posted by Mazey View Post
Hell, those free points might even inspire someone to buy more points
If they aren't willing to go to Amazon and get VIP access and all the perks that go with it including 400 points by purchasing a copy of one of the various CoH Editions for as low as $1.33, they aren't going to spend any money on extra points.


 

Posted

If compensation were to be made a double xp weekend would be fine by me. Also fine and of minimal up front cost would be one super pack credited to each account --- that's points, but it also serves as advertising for all the folk that haven't tried them yet and could reap more profit in long-term sales.

I don't think compensation is needed unless the outage is pretty severe. I've never seen an actual outage that long here. The only thing that bad was the several week long period awhile back where East Coast servers were all but unplayable because of IP problems (not on the player end).


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Originally Posted by Darth_Khasei View Post
What?
Most commercials show slightly undercooked pizza - looks better on TV.

I work at a pizza parlor, we've actually had people complain about two things - one the pepperoni doesn't look like it does on TV, meaning it hasn't cripsed yet. Two - that the spacing on the pepperoni looks wrong because (at my work, anyway) the commercials show uncut pizzas, and the cutting moves them around.


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