City of Heroes: Live Forum Archive

Will someone holler here in this thread if...

Aggelakis

By Aggelakis,
Posted on: 2012-03-04 08:51 in Player Questions

 

Posted

Quote:
Originally Posted by VKhaun View Post
So you're asserting that you know for a fact that they could fix every account if they wanted to, and that they have chosen not to?
er well YES, offcourse they could fix every single account if they wanted to. For whatever reason, lack of resources, funding or whatever, they have chosen not to.

 

Posted

Quote:
Originally Posted by Aggelakis View Post
Yes. Since they can fix every account individually, it's a matter of automating the individual fix.

Let me repeat that: They can fix all the account issues individually, and do so when the individual petitions. The extension of that is they can fix everything by automation. That's not to say it'd be easy, but yes. They can do it. They have not. Almost six months later.
That's only half the thought process. If you fix something that's not broken, you may have just broke it. To say they could 'fix everything' requires first either they can identify the problem accounts (in some way other than having them make petitions :P) or that fixing an account that's not broken, won't break it so it can be done to all of them.

Do you know for a fact either of those are true?

 

Posted

Not getting stuff I'm due would be bad because that would be a breach of contract.

Getting it when it's due is fine.

Mountains/Molehills, Teacups/Storms

This is a non-issue.


"You got to dig it to dig it, you dig?"
Thelonious Monk

 

Posted

I agree that it's a small issue. (Or rather a number of small issues.)
We all different in how we prioritize our time and in what we use for criteria to choose the activities we do in our time.

For me, in my life, with all of the things competing for my time and attention, it doesn't take something big to cause one thing to take precedence over another--the competition is tight.
There're quite a number of other things and other people who're competing for my time and money.
So, the mere fact that the game can still be played isn't a very meaningful selling point to me, imho--of course, ymmv.

So, yeah, it's not that things are all that bad.
It's that things aren't good enough.

 

Posted

Quote:
Originally Posted by I Burnt The Toast View Post
Uhmm Just send a petition if your rewards are not rewarding correctly. I get my transfer token and points religiously on time, but the past few months have had to petition for my reward token. It takes approximately 1 petition and 1 email replying to their response...so like 2 minutes of my life - and voila they fix it within the hour.

The system is not perfect or WAI for some, but seriously it takes less than 2 minutes on your part to file a petition and reply to an email.
Are you insane? If everyone did that what excuse would they use to justify the drama of their rage quitting threads?

 

Posted

Quote:
Originally Posted by Scarlet Shocker View Post
Not getting stuff I'm due would be bad because that would be a breach of contract.

Getting it when it's due is fine.

Mountains/Molehills, Teacups/Storms

This is a non-issue.
So is not telling them you have a problem so they know they have something to fix in your account.

 

Posted

Quote:
Originally Posted by all_hell View Post
I agree that it's a small issue. (Or rather a number of small issues.)
We all different in how we prioritize our time and in what we use for criteria to choose the activities we do in our time.

For me, in my life, with all of the things competing for my time and attention, it doesn't take something big to cause one thing to take precedence over another--the competition is tight.
There're quite a number of other things and other people who're competing for my time and money.
So, the mere fact that the game can still be played isn't a very meaningful selling point to me, imho--of course, ymmv.

So, yeah, it's not that things are all that bad.
It's that things aren't good enough.
So your just using this as an excuse to get on your soapbox and announce that you're dropping to Premium. Got it, message received.

 

Posted

Quote:
Originally Posted by Forbin_Project View Post
The Award systems been working fine for me. I get the stipend and transfer token at the start of the billing cycle and the paragon reward at the end just like the devs explained.
That's not what the CSR told me, and it doesn't line up with my dates either.

Everyone I know gets the Transfer Token on the 1st of the month, regardless of what their billing cycle is.

From what I was told the Paragon Points are supposedly awarded on the billing date. I get mine the day after that (my bill date is the 6th, I get the points on the 7th).

And lastly, I was also told the Reward Token is given at the end of a period deemed to constitute a full month of play time. This Reward Token apparently is considered a replacement for the Veteran Reward time and so if your VR date was off for some reason, then that offset got carried forward. Also, it's dated from the launch of Freedom, not your billing date. For example, I get my Reward Token on the 22nd because due to a correction made for a missed VR years back I was getting my VR's 5 days early and Freedom launched on the 27th.

Kosmos

Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)

 

Posted

Quote:
Originally Posted by Slazenger View Post
Same for me, apart from I should have received my 7th year badge last month and still no sign of it.
I opened a ticket asking about my 3 Year vet badge not being awarded and was told that it was a known issue that is being worked on.

 

Posted

Quote:
Originally Posted by Kosmos View Post
That's not what the CSR told me, and it doesn't line up with my dates either.

Everyone I know gets the Transfer Token on the 1st of the month, regardless of what their billing cycle is.

From what I was told the Paragon Points are supposedly awarded on the billing date. I get mine the day after that (my bill date is the 6th, I get the points on the 7th).

And lastly, I was also told the Reward Token is given at the end of a period deemed to constitute a full month of play time. This Reward Token apparently is considered a replacement for the Veteran Reward time and so if your VR date was off for some reason, then that offset got carried forward. Also, it's dated from the launch of Freedom, not your billing date. For example, I get my Reward Token on the 22nd because due to a correction made for a missed VR years back I was getting my VR's 5 days early and Freedom launched on the 27th.
Translation: The dates you get stuff are a little screwy but you are getting everything you're supposed to each month.

And some basic CSR (otherwise you'd have said a supervisor told you, and it's the supervisors that deal with specific games) who handles issues for every NCSoft game and thus doesn't have real grasp of how things work in a specific game, gave you an explanation that doesn't match what other people have been told.

 

Posted

Quote:
Originally Posted by Forbin_Project View Post
Translation: The dates you get stuff are a little screwy but you are getting everything you're supposed to each month.

And some basic CSR (otherwise you'd have said a supervisor told you, and it's the supervisors that deal with specific games) who handles issues for every NCSoft game and thus doesn't have real grasp of how things work in a specific game, gave you an explanation that doesn't match what other people have been told.
Uh, no, I didn't say "a supervisor told me" because it didn't occur to me to make that distinction to keep the CoX forum's attack squirrel at bay. It was in fact a CS supervisor who told me that. Two of them actually, the second one elaborating on the initial Reward Token grant procedures, as my support request was questioning why I didn't get a Reward Token on my bill date on Oct 6.

And the explanation I was given by those gentlemen works for everyone I collected data from back in October and November when trying to pin down why some people seemed to have gotten one more token at launch than CS' explanation seemed to indicate they should. While your explanation works for exactly ZERO of them. If you get the Transfer Token on a date other than the 1st then you would be the first person I've heard of that does. And out of the 32 I collected info from, only 1 gets their Token and points exactly one month apart, and that's because they have a bill date of the 27th (there are two people with that bill date in my data set, but one gets their Reward Token on the 23rd - or at least they did in Oct).

So, translation: Your tidy little explanation does not appear to be accurate.

Are people being routinely cheated out of their perqs as the OP's post seems to imply? No. Are the awards nice and tidy? Not by a long shot.

Kosmos

Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)

 

Posted

Quote:
Originally Posted by Kosmos View Post
Uh, no, I didn't say "a supervisor told me" because it didn't occur to me to make that distinction to keep the CoX forum's attack squirrel at bay.
If you've paid any attention to the forums you'll know that people have frequently reported getting conflicting information from CSR's. They've even contradicted themselves as the issue gets escalated. So including what level you got your information from does have an impact on what you were told.

Quote:
And the explanation I was given by those gentlemen works for everyone I collected data from back in October and November
So your relying 4-5 month old information that was questionable at the time because everything was in the middle of being sorted out. They still hadn't figured out if people that bought 3, 6, and 12 month subs were going to get their reward tokens up front or not.

Quote:
If you get the Transfer Token on a date other than the 1st then you would be the first person I've heard of that does.


Congratulations! You just met someone that doesn't get his transfer token on the first of the month, but I've never gotten it later than the 9th which is my billing date.

Quote:
And out of the 32 I collected info from, only 1 gets their Token and points exactly one month apart
Already got my paragon points.

 

Posted

Quote:
Originally Posted by Slazenger View Post
Same for me, apart from I should have received my 7th year badge last month and still no sign of it.

Yeah, this. My rewards are a tad wonkier than this persons, but mostly OK. I just can't seem to get my yearly vet badges for nothing.. I think they are totally broke, but other than that it's mostly OK.

 

Posted

Quote:
Originally Posted by Aggelakis View Post
Yes. Since they can fix every account individually, it's a matter of automating the individual fix.

Let me repeat that: They can fix all the account issues individually, and do so when the individual petitions. The extension of that is they can fix everything by automation. That's not to say it'd be easy, but yes. They can do it. They have not. Almost six months later.
Maybe if you get the right GM. I petitioned because I actually wasn't sure if I had gotten my 5-year token, and also would have liked to get the badge too but was more interested in the token. I got the brush-off response of, "it's bugged, it'll be fixed when it's fixed".

"You don't lose levels. You don't have equipment to wear out, repair, or lose, or that anyone can steal from you. About the only thing lighter than debt they could do is have an NPC walk by, point and laugh before you can go to the hospital or base." -Memphis_Bill
We will honor the past, and fight to the last, it will be a good way to die...

 

Posted

Quote:
Originally Posted by Forbin_Project View Post
Congratulations! You just met someone that doesn't get his transfer token on the first of the month, but I've never gotten it later than the 9th which is my billing date.
Translation: The awards are even wonkier than *I* thought, let alone being more wonky than *you* asserted.

I responded to an explanation you gave for how the reward systems work that is simply not true...

Quote:
The Award systems been working fine for me. I get the stipend and transfer token at the start of the billing cycle and the paragon reward at the end just like the devs explained.
Now even you imply that you don't get your Transfer Token on a set date, let alone at the start of the billing cycle as you asserted. Maybe you meant "near the start of the billing cycle". Given that it can't be more than 15 days off, and that for some players I know it is as much as 10 days off (received on the 1st instead of the 21st), even calling it "near" would seem a little iffy. (Btw, posting a picture that shows no Transfer Tokens tells me nothing about when you get them, only that you used your tokens between that time and when the screen capture was made.)

As for the Reward Tokens, CS told me that it was based on Freedom launch, not billing dates, and that checked out perfectly with what players were reporting then and still seems to be consistent with what I hear from others now. Your assertion that Reward Tokens come at the end of the billing cycle is at odds with CS statements, my systematically tabulated (though sparse) data from Oct/Nov, continuing anecdotal reports I hear from friends complaining that they don't get their Reward Tokens when they expect, and with numerous posters on these forums.

Kosmos

Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)

 

Posted

Quote:
Originally Posted by Kosmos View Post
Translation: The awards are even wonkier than *I* thought, let alone being more wonky than *you* asserted.
Getting stuff a week early is hardly "wonkier" or inconvenient. As long as I get my stuff before or on the date I'm supposed to (the 9th) I'm a happy camper, and the system is working fine.

Only the people getting stuff late or not at all are having a problem and need to petition it. For them the system is wonky and needs to be repaired.

 

Posted

Here's my two problems - and I'm 80% sure I'm down a reward token and monthly points, for the record:

1) The way to "check" how many rewards you've received, vs. how many you should have, is needlessly complicated. I'm a fairly clever person, and I even like math. I've tried to figure out how many reward tokens I should have based on months played (about 30-ish, more or less, if memory serves, over about four years), plus points bought (... more than a few ...), and can't get a number that matchs. The account info screen doesn't present me enough information, easily enough presented, to be certain of this, of how many tokens I have, and of the rate at which tokens should have been rewarded. Let alone Paragon Points, or Transfers (although my transfers also always seem to arrive on the 1st).

Because the method of rewarding tokens / points / transfers is inconsistent, I don't know if I need to check Paragon's homework, and I don't know how closely I need to check Paragon's homework. Should I expect my transfer when I pay, or on the first? Should I expect my points on my billing date, 30 days after my billing date, or half-way through my month? If I don't have my reward token on the 22nd, and my billing date is the 10th, is that normal, or should I wait until the *next* 10th? Again, it's just not entirely clear if the system is working as intended, or not. And I'd argue that inherently means it's not.

(Related, this whole system has made at least one returning player balk. Trying to explain that he won't get his Paragon Points or reward token, or transfer when he pays, but instead at a semi-random point "later", made paying for the month much less enticing. The initial explaination - "Hey, a transfer, a pile of points, and a reward!" - had him convinced; the fine print lost a sale.)

Plus, imagine non-forum-goers, who don't know it's bugged, and don't know if they should check; there could be untold numbers of them with serious glitches, and no idea how to fix them.

2 - Because it's not clear if the system is working as intended, unlike every other problem I've ever had with the game, I can't go to the Paragon Wiki for a quick answer, or the Forums for a long one. Answers are inconsistent, and at least a portion of the Forums argue that everything's working just fine (or fine enough), which, while it might be the case for them, doesn't seem to be true as the general case at this point.

Nobody can definitively tell me when to expect my points, token, or transfer - because there are at least three possible dates for each (1st, billing date, and "by the __th"), all of which seem accurate for someone.

 

Posted

Quote:
Originally Posted by ThatGuyThere View Post
The way to "check" how many rewards you've received, vs. how many you should have, is needlessly complicated
/agree 150%

 

Posted

No luck yet, huh?

Well maybe by Freedom's 1 year anniversary.

 

Posted

As far as I know...
Accounts that couldn't be fixed before can now be fixed.

Transfer Tokens are awarded on the 1st of each month.
Points and Tokens are awarded on the billing date of each month.

The things that have not been fixed: Yearly Veteran Badges and Reward Tokens upfront for prepaid subscription time.

@Zethustra
"Now at midnight all the agents and the superhuman crew come out
and round up everyone that knows more than they do"-Dylan

 

Posted

Quote:
Originally Posted by all_hell View Post
No luck yet, huh?

Well maybe by Freedom's 1 year anniversary.
Is that when you will decide to go VIP again?

If the reward system is your reasoning for going Premium...wasn't much keeping you here in the first place.

I still every month have to petition for my reward token...and like I said it takes a petition and a reply email..and boom....but I can totallllly see how that wasted 2 minutes is "worth" not being a VIP

Quote:
Originally Posted by Paladiamors View Post
I love you, I Burnt the Toast!

 

Posted

Quote:
Originally Posted by Electric-Knight View Post
Points and Tokens are awarded on the billing date of each month.
No. They aren't.

My account renewed on the 6th. On the 8th I sent in a petition because I hadn't gotten my points yet. On the 9th, I got a response linking me to a Knowledge Base article and telling me that I'd get my points on the 13th. When I responded with a link to Black Pebble's post saying that I should get my stipend on my billing date, I was told that I was reading it wrong, and it doesn't work the way I think he says.

@Roderick

 

Posted

Quote:
Originally Posted by Aggelakis View Post
Yes. Since they can fix every account individually, it's a matter of automating the individual fix.

Let me repeat that: They can fix all the account issues individually, and do so when the individual petitions. The extension of that is they can fix everything by automation. That's not to say it'd be easy, but yes. They can do it. They have not. Almost six months later.
I like the assumption here that because they haven't done it yet, they're choosing not to, like some malevolent cabal that's cackling with glee as they watch the peons despair over their rewards not coming regularly.

Perhaps it's not the exact same problem for every account. If this is the case, automation wouldn't work because there'd still be some cases it didn't fix. It might also break some accounts that weren't broken before. Case by case is better. I'd rather the people that care take the time to petition to get their accounts fixed, rather than take the chance that perfectly fine accounts get broken because NCSoft decided to run some script to try to fix the issue.

Make sure you're petitioning the correct entity, and the problem will get fixed. As others have stated, asking Paragon to fix it isn't going to work because they don't control that system.

Loose --> not tight.
Lose --> Did not win, misplace, cannot find, subtract.
One extra 'o' makes a big difference.

 

Posted

i get all my stuff more or less when its due

i never use the transfers so meh

i usually buy a lot more points than i get for the month anyway so the monthly points just save me a couple bucks here or there

i have a lot of extra tokens from buying points that getting the montly one is meh


personally the only thing i really worry about are the yearly vet badges as i am coming up on my 6th year badge in about 2 months

 

Posted

Quote:
Originally Posted by White Hot Flash View Post
I like the assumption here that because they haven't done it yet, they're choosing not to, like some malevolent cabal that's cackling with glee as they watch the peons despair over their rewards not coming regularly.
I like the comeback, after they have went through and did a full sweep to attempt to fix every account - just like I said they could do.

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