Will someone holler here in this thread if...
By
Aggelakis,
Posted on: 2012-03-04 08:51 in Player Questions
The Award systems been working fine for me. I get the stipend and transfer token at the start of the billing cycle and the paragon reward at the end just like the devs explained.
Same for me, apart from I should have received my 7th year badge last month and still no sign of it.
Too many 50's to list here's a few you may know.
Slazenger, Area51, Area53, Area54, Erruption, Mind Plague, Thresher, Sheath, Broadside, Debt
I get my points on the first of the month and my token on my billing date (28th i think). It's been pretty consistent so far... yea it would be nice if it all happened on the same day but when all is said and done i havent been shortchanged on any given month.
Jem - Ill/Rad Controller Lv 50+3 Nic - Mind/Psi Dominator Lv 50+3 Lady Liberation - Invuln/SS Tanker Lv 50+1 Invicitx - Demon/Pain Mastermind Lv 50+1 Celeste - Emp/Arch Defender Lv 50+1 Nightsilver - DB/WP Scrapper Lv 34 Dusk Howl - StJ/Regen Brute Lv 32 Kyriani - Time/Energy Defender Lv 41Psifire - FF/Psi Defender Lv 50
Star Lighter - LB/LA Peacebringer Lv 30
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Vet badges are messed up and since its a low priority it will not be fixed right away if ever.|
Originally Posted by Slazenger
Same for me, apart from I should have received my 7th year badge last month and still no sign of it.
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Brilliant Paragon just bloody brilliant.
The development team and this community deserved better than this from NC Soft. Best wishes on your search.
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It is still messed up. I get my token, paragon points and transfer all on separate dates each month. It is unpredictable. They don't care about this as a get what you pay for when you pay for issue, as long as you get it during the month you should be happy. |
Originally Posted by all_hell
The awards system for VIP members gets straightened out?
If that ever happens, I will consider returning. I'd hate to miss it if it ever happens. |
That is a bloody brilliant attitude to take Paragon.. BLOODY BRILLIANT!
The development team and this community deserved better than this from NC Soft. Best wishes on your search.
Yeah, so?
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Fix it maybe?
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Originally Posted by _Klaw_
Yeah, so?
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The development team and this community deserved better than this from NC Soft. Best wishes on your search.
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Did you try maybe filing a support ticket?|
Originally Posted by Darth_Khasei
It is still messed up. I get my token, paragon points and transfer all on separate dates each month. It is unpredictable. They don't care about this as a get what you pay for when you pay for issue, as long as you get it during the month you should be happy.
That is a bloody brilliant attitude to take Paragon.. BLOODY BRILLIANT! |
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Originally Posted by Ghost Falcon
Hi,
I followed up with our billing folks, and it appears that there was a bug with our back-end system. Essentially, those bugs have been fixed, but all affected accounts from those bugs have not been fixed. If you are having issues with your monthly Paragon Points, please file a support ticket with our Customer Service department through the /petition command in-game or through the Customer Service option in the in-game Menu Drop-down. Here's a quick link explaining the different ways to contact support. Once you file a ticket, then our Customer Service team will investigate. They have access to new tools that will update your account if they find that your account is affected. Additionally, I have been told that the Paragon Reward Token system should be fixed, and if you have any concerns, our CS department does have tools to audit and correct the amount of Paragon Rewards on your account. -Ghost Falcon |
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Originally Posted by Ghost Falcon
Please file a support ticket. I don't know how else to be more clearer. We do not and cannot provide direct support via the forums. Not even through PMs.
If you have a tech support problem, please file a tech support ticket and our Tech Support Team will work with you. If you post within the Tech Support FORUMS, then odds are that a very helpful player (not a Paragon or NCsoft employee) will provide some advice. I cannot stress enough that the forums are not and will never be the hands-on support mechanism that i believe you are looking for. We're not going to publically discuss your private and personal information on a PUBLIC forum. That said, to everyone else experiencing a problem with Paragon Point Stipend deliveries or Reward Token balances/deliveries, please file a support ticket. Someone asked for an update, i got one and delivered it. The last billing update to our back end just recently occurred (matter of days), so if your past experience was weeks or months ago, then our Support Teams may be in a better position now to investigate and assist you. |
@Roderick
Thanks I will file a petition in the hopes it won't get ignored like the four I filed since November regarding my vet badge. Thx.
The development team and this community deserved better than this from NC Soft. Best wishes on your search.
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How does it stop someone playing the game?
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Originally Posted by Darth_Khasei
Fix it maybe?
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Same here. I just logged on to check, and sure enough I have my new points and my transfer token. I got my reward merit point thingy about a week ago. I've never had any trouble.
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Originally Posted by Kyriani
I get my points on the first of the month and my token on my billing date (28th i think). It's been pretty consistent so far... yea it would be nice if it all happened on the same day but when all is said and done i havent been shortchanged on any given month.
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Avatar: "Cheeky Jack O Lantern" by dimarie
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I'm a pretty active badge collector in this game. Next month I -should- be getting the 8th Anniversary badge but I suppose there's a good chance that I won't get it because of the problems they've been having. |
Originally Posted by _Klaw_
How does it stop someone playing the game?
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Would it be annoying if that happens? Of course it would. But it's hardly going to -stop- me from otherwise enjoying the game. Sooner or later they'll sort that issue out and I'll have one more badge. It's not that big a deal either way. *shrugs*
Loth 50 Fire/Rad Controller [1392 Badges] [300 non-AE Souvenirs]
Ryver 50 Ele� Blaster [1392 Badges]
Silandra 50 Peacebringer [1138 Badges] [No Redside Badges]
--{=====> Virtue ♀
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Actually, I think personal drama would be causing that part.
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Originally Posted by _Klaw_
How does it stop someone playing the game?
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Paragon City Search And Rescue
The Mentor Project
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My also arrive on three different dates, and those dates change every month. I still cant work out if I received my February tokens or not.|
Originally Posted by Darth_Khasei
It is still messed up. I get my token, paragon points and transfer all on separate dates each month. It is unpredictable. They don't care about this as a get what you pay for when you pay for issue, as long as you get it during the month you should be happy.
That is a bloody brilliant attitude to take Paragon.. BLOODY BRILLIANT! |
I also don't think the responsibility should be place back on the individual player to check. Which such a apparent high number of people identifying problems they should do an audit of all accounts and fix the issues. While it may be almost impossible for many players to check as they do not have access to a complete history of all the transactions. It should be fairly simple for NCSoft to do an audit on all accounts to identify those that don't add up.
Do they expect every single player to submit a petition? I'm guessing that the vast majority of those with this issue won't even know they have a issue.
Actually my main problem is this...
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It's standard business 101; if you identify any issue associated with a billing system you must go back and identify and fix all affected accounts. You DO NOT rely on your customers to identify the problem and complain before doing anything.
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Originally Posted by Ghost Falcon Hi, I followed up with our billing folks, and it appears that there was a bug with our back-end system. Essentially, those bugs have been fixed, but all affected accounts from those bugs have not been fixed. |
Uhmm Just send a petition if your rewards are not rewarding correctly. I get my transfer token and points religiously on time, but the past few months have had to petition for my reward token. It takes approximately 1 petition and 1 email replying to their response...so like 2 minutes of my life - and voila they fix it within the hour.
The system is not perfect or WAI for some, but seriously it takes less than 2 minutes on your part to file a petition and reply to an email.
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Originally Posted by Paladiamors
I love you, I Burnt the Toast!
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Much drama about nothing. As someone who actually plays the game and is a VIP, I'd much rather the devs work on other things than adjust what day of the month I get my various rewards.
Even if they did fix it and everyone got everything for the month on a certain day, the forums would immediately explode with other whiners wanting to know why they 'lost' time or why other people 'gained' time when the award distribution was standardized to the first of the month.
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This. Especially since they can't. It is (or was, according to a recent Ghost Falcon post already quoted up thread) an issue with NCSoft billing, and the Paragon Studios team has zero access to that system.|
Originally Posted by VKhaun
I'd much rather the devs work on other things than adjust what day of the month I get my various rewards.
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No matter of complaining or blaming Paragon Studios is going to change the fact that they are completely unable to do anything with the system that is run by their parent company, and a petition to the GMs--NCSoft employees, not Paragon Studios employees--is the only way to get it fixed.
Main Hero: Chad Gulzow-Man (Victory) 50, 1396 Badges
Main Villain: Evil Gulzow-Man (Victory) 50, 1193 Badges
Mission Architect arcs: Doctor Brainstorm's An Experiment Gone Awry, Arc ID 2093
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Originally Posted by Nethergoat
it's NEVER too late to pad your /ignore list!
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True, but that doesn't help with the principal of the issue..
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Originally Posted by I Burnt The Toast
Uhmm Just send a petition if your rewards are not rewarding correctly. I get my transfer token and points religiously on time, but the past few months have had to petition for my reward token. It takes approximately 1 petition and 1 email replying to their response...so like 2 minutes of my life - and voila they fix it within the hour.
The system is not perfect or WAI for some, but seriously it takes less than 2 minutes on your part to file a petition and reply to an email. |
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Originally Posted by Badaxe
It's standard business 101; if you identify any issue associated with a billing system you must go back and identify and fix all affected accounts. You DO NOT rely on your customers to identify the problem and complain before doing anything.
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Originally Posted by Badaxe
True, but that doesn't help with the principal of the issue..
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They had a problem, they fixed it, but some accounts have an error.
If you think you have such an account, file a support ticket.
You have assumed they have some magic wand that can identify and fix all of those accounts and are choosing not to use it. That's the only issue in this thread.
You know, a year ago, none of this stuff existed. Once every three months, you'd get your Veteran Reward. You had zero choice over what you got. You took what they gave you, and you either liked it or you lumped it. For the most part, there were also no extra costume items, powersets, temp powers, extra pets, content updates, etc. that you could get in between issues. Once every four to six months, they'd drop a big update on you. In between, you just... well, you pretty much just played the same ol' stuff, waiting for the next big monolithic issue drop.
Now, we're at the point where we've forgotten so much of what it was like to get one of these perks for every $45 spent that we're complaining about the precise day of the month that we get the perks we've spent $15 for.
I dunno, I'm not trying to shut you up or anything, and there will always be complainers, but it just seems to me that everything's amazing and yet we still have these lingering unhappy people. Man, I'm glad I'm not a game developer; you just can't win.
We've been saving Paragon City for eight and a half years. It's time to do it one more time.
(If you love this game as much as I do, please read that post.)
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I'm not sure why I'm bothering to reply, but, obviously yes they (NCSoft) do have a magic wand that can identify and fix all the accounts, all they have to do is run some queries against the tables in their billing system. If they couldn't, they also couldn't fix individual accounts like they have been. After they identify all the accounts there may be some manual adjustments required to fix each one, but that's just part of running a business.|
Originally Posted by VKhaun
What principle of what issue?
They had a problem, they fixed it, but some accounts have an error. If you think you have such an account, file a support ticket. You have assumed they have some magic wand that can identify and fix all of those accounts and are choosing not to use it. That's the only issue in this thread. |
PS: I'm not sure if you realise, but I don't care if everything is received on the same day or not. As long as it's once a month I would be happy (for some reason that phase made me think of something else
).
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So you're asserting that you know for a fact that they could fix every account if they wanted to, and that they have chosen not to?
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Originally Posted by Badaxe
I'm not sure why I'm bothering to reply, but, obviously yes they (NCSoft) do have a magic wand that can identify and fix all the accounts, all they have to do is run some queries against the tables in their billing system. If they couldn't, they also couldn't fix individual accounts like they have been. After they identify all the accounts there may be some manual adjustments required to fix each one, but that's just part of running a business.
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Yes. Since they can fix every account individually, it's a matter of automating the individual fix.|
Originally Posted by VKhaun
So you're asserting that you know for a fact that they could fix every account if they wanted to, and that they have chosen not to?
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Let me repeat that: They can fix all the account issues individually, and do so when the individual petitions. The extension of that is they can fix everything by automation. That's not to say it'd be easy, but yes. They can do it. They have not. Almost six months later.
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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The awards system for VIP members gets straightened out?
If that ever happens, I will consider returning. I'd hate to miss it if it ever happens.