Discussion: Extended Live Server Maintenance - Thursday, September 22, 2011
By
Aggelakis,
Posted on: 2011-09-21 10:36 in News, Events and Announcement Discussion
Sooooo, I dig what you're saying and everything. And I really and truly appreciate it.
But, and I'm just being a devil's advocate here...
You think that MAYBE, we, the VIP players, could get a bit of love? This work is scheduled so that, when the free folks arrive, their experience won't be impacted.
But, it is okay to impact the players who pay?
Just askin'...
There will still be maintenance when the free players arrive that will impact them just as much as the VIP players.
As I said, this maintenance is in preparation for the influx of players, however it will benefit the experience of everyone, Free, Premium and VIP.
Andy Belford
Community Manager
Paragon Studios
Yeah! Finally revenge on those free players! MUAHAHAHAHAHAHAHAAHAHA! :-p
*twirles mustache*
FOR SCIENCE!
Oh darn...Z edited his post :-p
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@Lyrik
Quote:
Exactly.|
Originally Posted by BeornAgain
Sooooo, I dig what you're saying and everything. And I really and truly appreciate it.
But, and I'm just being a devil's advocate here... You think that MAYBE, we, the VIP players, could get a bit of love? This work is scheduled so that, when the free folks arrive, their experience won't be impacted. But, it is okay to impact the players who pay? Just askin'... |
Considering how much we've been buggered about lately, it's time they granted us some compensatory game time. Because, y'know, making people who PAY TO PLAY suffer so that the freeloading people due to turn up don't get a negative experience isn't the right way to go about things. The freeloaders can go stick their heads in a pig for all I care.
And no, in game rewards or events which just lag the servers into oblivion are not acceptable. I've lost game time I pay for, I want that back.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Quote:
Our game experience is going to be hugely impacted on a performance level tomorrow. The impact is THAT great, we won't be able to play at all in fact.| It's important to us that your in game experience isn't going to be hugely impacted on a performance level when we open the doors to returning and free players, and as such we are making the necessary investments, such as hardware upgrades, to do everything within our power to ensure as much. |
As previously mentioned, do you think it's good business sense to take things away from paying customers (some of which have spent hundreds or dollars on the Paragon store) so your (potential and not guaranteed) free customers have a great game to play?
My years of customer service experience lean towards the no side of that answer.
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Quote:
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Originally Posted by Freitag
Start Time: 1:30 a.m. PDT / 4:30 a.m. EDT / 9:30 a.m. BST / 10:30 CEST
Expected Duration: 12 hours Expected Finish Time:1:30 p.m. PDT / 4:30 p.m. EDT / 9:30 p.m. BST / 22:30 CEST |
SWEET GOOGAH-MOOGAH!
This maintenance better DRASTICALLY speed up servers, reduce lag, triple my market earnings AND serve me an ice-cold Coke on demand when it's done!
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AKA Iron Smoke @Champion Server
Quote:
Okay they just upgraded. And some of the servers are QUITE slammed. They've probably determined the need for still-beefier hardware to handle the anticipated load.|
Originally Posted by BeornAgain
What in the name of God's Green Corn are you guys NOT doing? Or doing? Or thinking about doing? Or trying to do, failing, and resetting and still not doing?
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And it's better they do it NOW than wait until F2P brings things to a nuclear powered screeching *** halt.
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Quote:
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Originally Posted by BeornAgain
Sooooo, I dig what you're saying and everything. And I really and truly appreciate it.
But, and I'm just being a devil's advocate here... You think that MAYBE, we, the VIP players, could get a bit of love? This work is scheduled so that, when the free folks arrive, their experience won't be impacted. But, it is okay to impact the players who pay? Just askin'... |
Quote:
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Originally Posted by FloatingFatMan
Exactly.
Considering how much we've been buggered about lately, it's time they granted us some compensatory game time. Because, y'know, making people who PAY TO PLAY suffer so that the freeloading people due to turn up don't get a negative experience isn't the right way to go about things. The freeloaders can go stick their heads in a pig for all I care. And no, in game rewards or events which just lag the servers into oblivion are not acceptable. I've lost game time I pay for, I want that back. |
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Originally Posted by Rent_
Our game experience is going to be hugely impacted on a performance level tomorrow. The impact is THAT great, we won't be able to play at all in fact.
As previously mentioned, do you think it's good business sense to take things away from paying customers (some of which have spent hundreds or dollars on the Paragon store) so your (potential and not guaranteed) free customers have a great game to play? My years of customer service experience lean towards the no side of that answer. |
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Mmm some bonus Paragon Points would be nice. I can understand them not refunding subscription moneys but tossing some extra PP into our accounts would be nice.
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Originally Posted by FloatingFatMan
Exactly.
Considering how much we've been buggered about lately, it's time they granted us some compensatory game time. Because, y'know, making people who PAY TO PLAY suffer so that the freeloading people due to turn up don't get a negative experience isn't the right way to go about things. The freeloaders can go stick their heads in a pig for all I care. And no, in game rewards or events which just lag the servers into oblivion are not acceptable. I've lost game time I pay for, I want that back. |
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Quote:
No use to me at all. I want the time I've paid for, thanks. I think that's a simple enough request. Maintenance happens, but the sheer amount lately is just taking the pee now.
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Originally Posted by SolarSentai
Mmm some bonus Paragon Points would be nice. I can understand them not refunding subscription moneys but tossing some extra PP into our accounts would be nice.
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@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Quote:
I gotta agree with this.|
Originally Posted by Lothic
With all due respect to the folks who play this game outside of NA I think under ordinary circumstances it's at least understandable why most maintenance periods are going to happen during the "daylight" hours of NA.
But having said that I think it's fairly reasonable that once in a while (especially for a maintenance period that's going to last 12 hours anyway) they ought do a period that takes place during a "non-standard" time. For instance how much worse would it have been for them to have scheduled a 9:30PM BST to 9:30AM BST period this time around? It's still going to suck for a solid 12 hours regardless of what time of day that is. Obviously most of the people who play this game live in NA so most of the time the maintenance periods are going to favor NA players. But even as a NA player I think it would only be fair for me to get hit by a few of these prime-time downages from time to time. Fair is fair after all... |
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How often do you get money back from your power, ISP and/or cable company when you lose any of those services for a period of time?|
Originally Posted by FloatingFatMan
No use to me at all. I want the time I've paid for, thanks. I think that's a simple enough request. Maintenance happens, but the sheer amount lately is just taking the pee now.
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While I think your reaction to this is perfectly understandable I think your request is not likely going to happen. At best we'll get some Paragon Points for this but actual money? Hardly...
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Woah, it's F2P now folks. Just logged on with all old accounts.
CoH PvP SG = SuperUnion - Co-Leader - Union/Freedom
CoV PvP VG = Disruption - Co-Leader - Union/Freedom
Global = @Rent & @Rent.
Playgroup are all **** - Global Handle
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Originally Posted by Lothic
How often do you get money back from your power, ISP and/or cable company when you lose any of those services for a period of time?
While I think your reaction to this is perfectly understandable I think your request is not likely going to happen. At best we'll get some Paragon Points for this but actual money? Hardly... |
Actually I get a refund everytime. Thanks.
Brawling Cactus from a distant planet.
Quote:
All the time actually. I phone them up, make a fuss, and I get the lost time I've paid for, credited.|
Originally Posted by Lothic
How often do you get money back from your power, ISP and/or cable company when you lose any of those services for a period of time?
While I think your reaction to this is perfectly understandable I think your request is not likely going to happen. At best we'll get some Paragon Points for this but actual money? Hardly... |
I'm not asking for actual money, I want TIME credited to my account. Time that I've paid for and lost because Paragon Studios don't seem to be able to get their stuff right.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Quote:
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Originally Posted by CactusBrawler
Actually I get a refund everytime. Thanks.
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Quote:
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Originally Posted by FloatingFatMan
All the time actually. I phone them up, make a fuss, and I get the lost time I've paid for, credited.
I'm not asking for actual money, I want TIME credited to my account. Time that I've paid for and lost because Paragon Studios don't seem to be able to get their stuff right. |
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Quote:
For argument's sake, let's say everyone pays $14.99/mo for access.|
Originally Posted by FloatingFatMan
No use to me at all. I want the time I've paid for, thanks. I think that's a simple enough request. Maintenance happens, but the sheer amount lately is just taking the pee now.
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Let's also say for argument's sake there's been 24 hours worth of downtime over the last week.
So with my handy-dandy calculator, that would be $14.99 / 30 = ~$0.49 per day.
You're basically asking them to refund you 50 cents.
So a 50 cent refund + credit card/Pay Pal transactions fees x ~200,000 players equates to quite a bit. And I'm not sure how they would figure for people who pay with time cards. I suppose they could just add 1 day of play time to accounts (standard code rant withstanding).
But with the likelihood of the above vs getting some extra Paragon Points (or discounts in the store) I'd guess we're likely to see the latter as opposed to the former.
YMMV.
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Originally Posted by Lothic
You two must live in a different world from me. Then again it has probably been years since I've had any service like this down long enough to get spastic about it so maybe times have changed...
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Yeah! I got time for some Deus Ex action! Sneak Sneak, sap in back of the bad guy's head!
OMG!!!! seriously people your complaining cause there trying to make the game better. You sound like a bunch of old hens. Shut up! deal with it and down the road when your playing for hours upon hours straight remember when they took the time to make things right by doing maintenance on the servers. Do you think they are doing this on purpose to screw up your game time for the hell of it? Come on, get over it already, enjoy when you are playing and when your not . . . play XBOX.
I get so tired when people complain about the devs fixing crap, they are doing the best they can and if you don't like it go work at PARAGON STUDIOS and start making it right. DAM!!!
�One of the best lessons children learn through video games is standing still will get them killed quicker than anything else�
Dear Paragon Studios.
Please do a 12 hour downtime during NA time ONCE.
Yours
Damz
@Damz Find me on the global channel Union Chat. One of the best "chat channels" ingame!
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Originally Posted by Golden Girl
If the servers need upgrding, they'll be upgraded
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I completely agree with you!!!!!!!!!!
�One of the best lessons children learn through video games is standing still will get them killed quicker than anything else�
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We're only talking 12 hours here so it really just a matter of $0.25 for this one time. |
Originally Posted by SolarSentai
You're basically asking them to refund you 50 cents.
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Getting the servers ready for a huge influx of players? Sounds good to me. It takes as long as it takes to get it right. I'm ok with a long outage.