the rerturn of the daily maintenance?
By
Amy_Amp,
Posted on: 2011-08-19 05:59 in CoH and CoV General Discussions
If you stopped breaking things, they wouldn't have to keep fixing it.
I cannot help it. How could I know that the big red button meant "Selfdestruct"? 
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At least one maintenance was cleanup from DXP. Another was probably "normal" maintenance. This one is seemingly the most recent patch coming from Test Server.|
Originally Posted by Gunbunny
Any idea why we needed so many maintenance this week?
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Truthfully though, people ought to think about it a bit before they get huffy and complain. The devs have clearly been in the process of ramping things up and implementing fixes since the Anniversary event/stress test in May.
They seem to be working hard to finally fix several long standing issues/complaints. Lag Valley on the ITF is gone. Last night I was on a 24man BAF that had less slowdown and lag than I have ever seen. Basically, for all the times people begged them to take a serious look at this stuff, they're finally doing it. I for one say bring it on.
And as usual when this complaint comes up, I'd like to note that even if it were daily, this game ends up with less downtime than any other MMO I've seen, including the big bad 800lb gorilla.
"Null is as much an argument "for removing the cottage rule" as the moon being round is for buying tennis shoes." -Memphis Bill
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Silly Lemur. The company does this to us on purpose because they don't want people to be able to play the game a couple hours a week! They hate the players!|
Originally Posted by Lemur Lad
At least one maintenance was cleanup from DXP. Another was probably "normal" maintenance. This one is seemingly the most recent patch coming from Test Server.
Truthfully though, people ought to think about it a bit before they get huffy and complain. The devs have clearly been in the process of ramping things up and implementing fixes since the Anniversary event/stress test in May. They seem to be working hard to finally fix several long standing issues/complaints. Lag Valley on the ITF is gone. Last night I was on a 24man BAF that had less slowdown and lag than I have ever seen. Basically, for all the times people begged them to take a serious look at this stuff, they're finally doing it. I for one say bring it on. And as usual when this complaint comes up, I'd like to note that even if it were daily, this game ends up with less downtime than any other MMO I've seen, including the big bad 800lb gorilla. |
/em storms out to find snacks
total kick to the gut
This is like having Ra's Al Ghul show up at your birthday party.
At least they posted about it this time.
I just hope they get everything working very very well soon... And if that means extra maintenance... give it to me!
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All decent points Lemur. Which unfortunately don't mean a hell of a lot when for us down under 4 out of the last 5 times we've tried to play the server has shutdown right in the middle of our prime playing time. |
Originally Posted by Lemur Lad
At least one maintenance was cleanup from DXP. Another was probably "normal" maintenance. This one is seemingly the most recent patch coming from Test Server.
Truthfully though, people ought to think about it a bit before they get huffy and complain. The devs have clearly been in the process of ramping things up and implementing fixes since the Anniversary event/stress test in May. They seem to be working hard to finally fix several long standing issues/complaints. Lag Valley on the ITF is gone. Last night I was on a 24man BAF that had less slowdown and lag than I have ever seen. Basically, for all the times people begged them to take a serious look at this stuff, they're finally doing it. I for one say bring it on. And as usual when this complaint comes up, I'd like to note that even if it were daily, this game ends up with less downtime than any other MMO I've seen, including the big bad 800lb gorilla. |
When you also count the fact that for two of my mates and myself rearranged our lives to play together on the initial DXP weekend to find it suddenly moved to dates none of us could play at all it makes all the reasonable excuses under the sun very ineffective.
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This is absolutely a valid point. The timing of the Devs with their daily maintenance couldn't be worse.|
Originally Posted by ricktu
All decent points Lemur. Which unfortunately don't mean a hell of a lot when for us down under 4 out of the last 5 times we've tried to play the server has shutdown right in the middle of our prime playing time.
When you also count the fact that for two of my mates and myself rearranged our lives to play together on the initial DXP weekend to find it suddenly moved to dates none of us could play at all it makes all the reasonable excuses under the sun very ineffective. |
I just convinced a significant number of my guildies from another MMO I used to play to come try out CoH due to the F2P. Considering we are all Australian and the daily "maintenance" happens to be in our primetime, everytime they try to play they can't.
Those guildies of mine now laugh at my attempts to get them to play CoH.
Considering the newest round of daily maintenance happens to coincide with their F2P announcements, how many other Australians/New Zealanders/Pacific Players have they managed to deter from playing CoH?
Damn it, still down FOUR HOURS LATER.
Great going. Monday, down. Tuesday down. Wednesday down. Thursday, natch, and now Friday down as well. Prime Time for Aussies = HA HA NO YUO.
American players, on the other hand, never know anything untowards happened, and they rain sunshine on paragon dev's heads "it's ok, your'e doing great, just keep doing it to -them- and not us".
I'm all for FAIR MAINTENANCE. Do it whenever. Especially at 9pm Pacific time. Lets see how many 'whiny people' we get posting then!
Grrrr
--
Ex.
Part-Troll, who used to be Excession777, now playing pantomime with people's mindlets.
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It's not Them vs Us. It's Least vs Most. It's simply a matter of them picking the time when there are traditionally the least number playing, thus the least disruption.
I'm American, and since I have a free morning today, I'd love to be playing. Happened earlier this week too. I'm still happier knowing only a few people get put out this way.
"Null is as much an argument "for removing the cottage rule" as the moon being round is for buying tennis shoes." -Memphis Bill
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I'd be more happy if people were put out at random regardless of their number. Putting out the same group repeatedly isn't fair in any sense of the word.|
Originally Posted by Lemur Lad
It's not Them vs Us. It's Least vs Most. It's simply a matter of them picking the time when there are traditionally the least number playing, thus the least disruption.
I'm American, and since I have a free morning today, I'd love to be playing. Happened earlier this week too. I'm still happier knowing only a few people get put out this way. |
You lost two mornings playing and are okay with it. That suggests to me that Americans won't overreact to having their play time cut short every now and then and cancel their accounts. How long do you think an Australian will keep paying for if they can't play each and every day?
I say spread the hate.
As someone who has lived in both NA and Oz, I say dont spread the hate, thats a ****** thing to say.
BTW the game is back up now.
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You would rather all the hate be focused on one group of people?
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Originally Posted by SinisterDirge
As someone who has lived in both NA and Oz, I say dont spread the hate, thats a ****** thing to say.
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What hate? Are you saying that the devs are specifically targeting people? Actually, I remove myself from this conversation. This is like blaming the nike store for not being open for 24 hours and they are targeting people that cant sleep at night. How much dumber can a position get?
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Originally Posted by Giant2005
You would rather all the hate be focused on one group of people?
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Actually no, that is like the Nike store being open during the same time regardless of what timezone they are in. sure it might be nice for them to be open when people can do their shopping in America but that time isn't going to be convenient for the rest of the world. The Nike store that is open in Australia when Australians can't access it is doomed to fail. BTW yes, I think I would be entirely right to blame the Nike store's manager who thought that was a good idea.
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Originally Posted by SinisterDirge
What hate? Are you saying that the devs are specifically targeting people? Actually, I remove myself from this conversation. This is like blaming the nike store for not being open for 24 hours and they are targeting people that cant sleep at night. How much dumber can a position get?
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Sadly there is that other problem as well.
Namely that the servers are based in America.
So what may be Prime time for Aussies (and more than often ends up being a significant chunk of Prime time play for EU residents) is the early hours/work hours in the US.
If it's a major issue (like emergency bug fixes that need to go out RIGHT NOW or the servers will end up dying a horrible explosive death...or just the release of a new Issue) then the devs themselves need to be in the office...and do YOU want to have to go into work at 2am when you don't normally start work until 8am?
Didn't think so.
The globalisation and removal of restrictions (server list merger etc.) will suffer drawbacks like this, especially since NCsoftEU nolonger exists (which had its own GMs, Server staff, forum and moderators) both EU and Pacific players will suffer these outages because the servers and the server staff are located in America.
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A real showstopper!
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Yiou know, in all my years of playing MMOs, never in any of them had I considered this. I just assumed they had a team there around the clock.
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Originally Posted by Dr_MechanoEU
If it's a major issue (like emergency bug fixes that need to go out RIGHT NOW or the servers will end up dying a horrible explosive death...or just the release of a new Issue) then the devs themselves need to be in the office...and do YOU want to have to go into work at 2am when you don't normally start work until 8am?
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Yeah, but there aren't "Australian" servers. It's more like one big global Nike store that has to pick some time to be closed to take care of some basic stuff like inventory.|
Originally Posted by Giant2005
Actually no, that is like the Nike store being open during the same time regardless of what timezone they are in.
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Actually, no, it's more like a large red wagon, running through a flower bed. Except the flowers are like three feet tall, and the wagon has spikes coming up through its bottom. And there's a rabbit inside, a rabbit that would love to eat some of those flowers, but instead, she has to dodge the spikes to keep from getting hurt. Oh, and it looks cloudy, like it's going to rain. There's a caonpy over the wagon that, under normal circumstances, would protect the rabbit from the rain, but with all of the flowers the wagon is plowing through, it's getting tattered.
Yeah, maybe I'm not so good at analogies. Still, it's not like daily maintenance is the norm. There's obviously a lot of stuff going on that is unfortunately affecting a lot of people's ability to play when they want. Give it a little time, and I'm sure things will return to normal. Better than normal, in fact, because a bunch of problems will be fixed.
We've been saving Paragon City for eight and a half years. It's time to do it one more time.
(If you love this game as much as I do, please read that post.)
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IT departments at all sorts of businesses have regular work hours. They just happen to be on-call in case of emergencies. Very few businesses will have IT people there 24/7.
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Originally Posted by Giant2005
Yiou know, in all my years of playing MMOs, never in any of them had I considered this. I just assumed they had a team there around the clock.
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There I was between a rock and a hard place. Then I thought, "What am I doing on this side of the rock?"
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"Fair" has nothing to do with it. It's a business.|
Originally Posted by Giant2005
I'd be more happy if people were put out at random regardless of their number. Putting out the same group repeatedly isn't fair in any sense of the word.
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Originally Posted by Giant2005
Yiou know, in all my years of playing MMOs, never in any of them had I considered this. I just assumed they had a team there around the clock.
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Paragon City Search And Rescue
The Mentor Project
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In an academic setting, you'd lose major points for labeling a graph that poorly. The axes aren't identified at all, the units aren't specified, and the overall title is about as vague as it can be and still be a title. What are we supposed to be looking at? The X axis appears to be time as measured by fiscal quarters, which implies that the Y axis is... something to do with subscription or concurrent login numbers, maybe?... but expecting your audience to glark the meaning of your graph from context is exceedingly sloppy work. Never mind that you didn't cite the source for the data that went into the graph in the first place. That's the statistical equivalent of "pics or it didn't happen."|
Originally Posted by Liz Bathory
Look below...
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If it were an exam question, you'd get maybe five points out of 15. Needs improvement. See instructor.
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Yeah, that sucks. |
Originally Posted by Giant2005
This is absolutely a valid point. The timing of the Devs with their daily maintenance couldn't be worse.
I just convinced a significant number of my guildies from another MMO I used to play to come try out CoH due to the F2P. Considering we are all Australian and the daily "maintenance" happens to be in our primetime, everytime they try to play they can't. Those guildies of mine now laugh at my attempts to get them to play CoH. Considering the newest round of daily maintenance happens to coincide with their F2P announcements, how many other Australians/New Zealanders/Pacific Players have they managed to deter from playing CoH? |
But they have to do it SOMETIME. No matter when they decide to do their maintenance they're going to be inconveniencing SOMEONE.
It simply makes the most sense to time it so it inconveniences the fewest people possible. Since they have the information of how many people are logged in at any given point in the day, I can only assume that the time they do the maintenance is when the fewest people would be logged in.
Sorry dude, I don't think it can really be helped. You happen to be playing a US based game in a country that runs on the exact opposite schedule.
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Originally Posted by Dechs Kaison See, it's gems like these that make me check Claws' post history every once in a while to make sure I haven't missed anything good lately. |
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Well, they do, but those are generally just GMs and server monitors and such. The people there to make sure everything is operating normally and to provide in-game help to players. I doubt there are more than 4 or 5 overnight people at Paragon Studios, tops. Maybe less if the GMs are also qualified server maintenance techs. I'm sure there's one guy who works there whose entire job is to watch a bank of lights on a computer screen and call someone if one of them changes color. |
Originally Posted by Giant2005
Yiou know, in all my years of playing MMOs, never in any of them had I considered this. I just assumed they had a team there around the clock.
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None of those people have the authority to make changes to the game or take the servers offline, so there needs to be someone present who DOES have that authority: The devs.
It's kind of like how the clerks at a convenience store can't access the safe or make policy changes while they are there at 2 in the morning. A manager has to do those things, and the managers don't work 24 hours a day.
I'm sure if they have a "ZOMG the servers are on fire!" situation one or more of the devs will be called in, but for routine maintenance and patching it'll have to be when they are there for their normal work day.
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Originally Posted by Dechs Kaison See, it's gems like these that make me check Claws' post history every once in a while to make sure I haven't missed anything good lately. |
This is the third maintenance this week. Please tell me that we are not returning to the dreaded daily maintenance again. Any idea why we needed so many maintenance this week?