i20 black screen

Everyone make sure to put in a support ticket about this - I'm not certain they realize how global this problem is.

From the sound of it (conjecture mode) - it seems to be an issue for people with newer ATI cards. Y'know, the ones they wanted us to get so we could run in Ultra Mode....

Same issue here, brand new imac with radeon hd5750 card, black screen occurs right after hitting accept, i have left it sitting for about 30 minutes and have also done everything suggested in forums to no avail, i have sent my profile to ncsoft as well.

I also let it simmer for an hour with no results. I suppose I can just let it go all night and see what happens. We can just think of it as a queue!

Just don't stare to long into the black screen, or it might stare back...

"There's villainy ... and then there's supervillainy. The difference is performance."
-Doc_Reverend

I timed starting up CoH on my PC vs my Mac specifically because the PC has a newer ATI video:

PC (Windows 7, Core i5, 4MB, ATI Radeon HD 6800) - 22.4 sec

Mac (Macbook Pro Core i7, 10.6.7, 4MB, nVidia Geforce 330M GT) - 55.2 sec

Note that's even with the Mac having an edge because it's using a Seagate hybrid hard drive with 4 MB SSD built in.

The conclusion is though I'm not stuck with a black screen, CoH is starting up much more slowly than it used to on the Mac. The startup times used to be about even.

P.S. Those of you with the black screen - can you switch to windowed mode with Cmd-Enter while you're looking at the black screen with the cursor?

So far no troubles with me.
Here's my info to compare.

I have coh updater version 1800.201002171501.1

Model Identifier: iMac11,1
Processor Name: Intel Core i5
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 4 GB
Chipset Model: ATI Radeon HD 4850
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB

I got the black screen on my Inspiron laptop. Had to use task manager to close the program. Reloaded and worked the second time. Strange.

Just for argument's sake - can you try removing Smart Crash Reports? The location of it is above in the log you posted. Toss it in the trash, reboot, then try starting CoH again.

Took my computer 3 hours 20 minutes to reach the Log In screen.

I suggest NOT watching "Daywalkers" whilst waiting to log in; it's not a good film.

At the suggestion of the support folks at NCSoft, I installed the test client, and modified it to connect to the live servers. Thus far it resolves the black screen issue.

Here's how to modify it. I'd be curious to see if this works for others as well.

f you are currently connecting to the test servers, please try the following to connect to the live servers:

1. Open your Hard drive.

2. Open Applications.

3. Control-Click on the City of Heroes.app and choose "Show package contents".

4. Open Contents.

Now, I would like you to modify the info.plist file that is located in the Contents folder and remove the following lines:
<key>CiderGameOptions</key> <string>-- cohupdater.exe -test</string>

Also, please open a ticket to let the devs know if this works or not. It may get us a fix much faster.

This is also from the ticket I have open for the black screen issue. It may be related to the problem we're getting (or may not). However, please let me know if you've experienced the same thing:

I downloaded the Mac test server last night. After hitting "I Accept", I was able to log into the test server. I updated my ticket to reflect that.