Discussion: New Security Update on NCsoft Master Accounts
By
aleph_EU,
Posted on: 2011-03-01 17:02 in News, Events and Announcement Discussion
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Yes, I use a rootkit scanner.|
Originally Posted by Arcanaville
No commercial antivirus software is perfect when it comes to malware. Especially web-injected malware. And unless you're using a rootkit-specific scanner, if rootkit malware slips by one day, you're AV isn't going to find it once its infected.
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Originally Posted by Arcanaville
I'm unlikely to be hacked: even if I was, even my personal computer is behind an enterprise class firewall with non-stop logging of all the traffic in and out of the system. I can theoretically be infected by a keystroke logger, but it can't possibly talk to anything with me knowing it. But I don't think all of my defenses combined are perfectly impenetrable. That's actually *why* I log all traffic that leaves my system: I have to assume eventually something will get through.
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Originally Posted by Beastyle
Hi everyone, I apologize that the new security update has been giving some of you trouble. If you need to contact Support for issues regarding the new security update, please include the following information when you send your ticket:
NCsoft master account name: First and last name: Physical Address: Date of birth: Serial codes/access keys: Unique Account ID(s): Including this information along with your ticket will help speed up the processing of your support issue. This information is critical in us handling your ticket. If you have already sent a ticket without this info, please update your ticket. Once again, I apologize to those of you who're having issues with the new security measures. Please send a ticket with all the info you can. this information included, please send an update including this info. Customer Support is currently handling a lot of tickets at the moment, and if you can get this info to us it really expedites the process. |
Also does support really expect 20+ serial codes to test against? Seriously?
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Don't even get me started on that. I'm registered unter a @gmail adress. But it sends with @googlemail so their system never accepts it anyway. And still, I refuse to jump through any of their hoops. I got my vaild information. It is NCSoft that's not letting me in this it, hence their tech issue. Fun fact is that I'm actualy going to have to contact paypal and my credit card company to stop payment becuase I won't be able to even cancel my accounts.
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Originally Posted by _Cai_
This.
You know, it takes a lot to piss the Cai off, but this managed to do the job perfectly. The best part for me is that the email address associated with my main account makes replying to the support tickets almost impossible since it sends the original message as an attachment, thus not allowing me to put new information into the correct space provided on the original email. Looks like I have a fun afternoon of listening to elevator music ahead of me.  |
Listen to the mustn't, child, listen to the don'ts, listen to the shouldn'ts, the impossibles, the won'ts, listen to the never haves, then listen close to me. Anything can happen, anything can be. ~ Shel Silverstein
For people still waiting for a reply from support:
I assume that they're dealing with messages on a first-come-first-served basis. I put in my request for help with the security questions 36 hours ago, and updated my ticket with the requested info as soon as I got the auto-reply (about 5 min later). I just now got an e-mail with a link to do the reset.
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Yeah, same.
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Originally Posted by Grouchybeast
For people still waiting for a reply from support:
I assume that they're dealing with messages on a first-come-first-served basis. I put in my request for help with the security questions 36 hours ago, and updated my ticket with the requested info as soon as I got the auto-reply (about 5 min later). I just now got an e-mail with a link to do the reset. |
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
I'm sorted, but...
Way to drop the ball on this one, tech-dep and announcement-ers. This is a really bad 'un =/
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Originally Posted by Zwillinger
GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.
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Originally Posted by Captain_Photon
NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.
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This should have been voluntary, for one it's to buggy i.e. case sensitive, it completly locks you out. botom line it's just wrong. now I have to go through a load of crap to reset my account and if anything happens I have no way to fix it. And with phone times tring to get ahold of someone to reset my account is rediculous. Like I said it should have been voluntary.
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When I was on the phone with support, I only had to give my most recent serial code.|
Originally Posted by Snow Globe
Also does support really expect 20+ serial codes to test against? Seriously?
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Still, that was a phone, and this is text. Can't hurt to include what you have.
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At least you can log into your game though.|
Originally Posted by Shandi
This should have been voluntary, for one it's to buggy i.e. case sensitive, it completly locks you out. botom line it's just wrong. now I have to go through a load of crap to reset my account and if anything happens I have no way to fix it. And with phone times tring to get ahold of someone to reset my account is rediculous. Like I said it should have been voluntary.
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For me I was *almost* out of luck even to PLAY Guild Wars when they increased their security.
I forgot the name of a character on my account (which you need to enter to login to the character select screen)
And i hadn't played the game for a couple of years, and none of my friends could remember... kinda hard for that one as well
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From the NCsoft support article (Account Information Field Descriptions):|
Originally Posted by MoltenSlowa
When I was on the phone with support, I only had to give my most recent serial code.
Still, that was a phone, and this is text. Can't hurt to include what you have. |
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Serial Codes/Access Keys Provide all serial codes/access keys that have been added to your NCsoft master account. If you aren't sure where to find these, click here. If you are unable to provide all of your serial codes/access keys, please explain when submitting your information. |
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
What a mess. I did not realize till today when I tried to enter a time card code this was done already. Yeah. I hope I can still log in on my account or my weekend of gaming is shot.
Update: after banging my head on the oak computer desk and searching my records I was able to get into my master account. Ughh. Still was a pain.
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I sent 4 codes saying it was some of the codes I had: Animal Pack, Origins Pack, Going Rogue, and Wedding Pack. As for my Unique ID number sent to me by email when I activated my game account, it is forgotten for a long time on 2 computers ago. I Mean, that email was sent in 2004. Will wait for the email now.|
Originally Posted by Snow Globe
From the NCsoft support article (Account Information Field Descriptions):
Not just the last code, ALL of your serial codes. |
One of my real life friend got a response back, with a link to change the 2 questions and it all well went. One problem though, his IP is still blocked. So he changed the questions but can't still access his MAster Account. I specified my IP was banned too in the email.
Arc ID 104041 Attack of the Mini Phalanx Solo Friendly; Custom Characters; Comedy.
Arc ID 292449 The Shadow of Eihbon Solo Friendly; Canon Related; Magic.
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Well, if your time hasn't expired, then you should still be able to play the game.|
Originally Posted by fallenz
What a mess. I did not realize till today when I tried to enter a time card code this was done already. Yeah. I hope I can still log in on my account or my weekend of gaming is shot.
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If your time is expiring, I hope support can fix your account so that you don't lose the Vanguard loyalty bonus.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
I just installed windows 7 pro (installed over Vista just now)...should I just install the game from my CoH disks from my archives and not even try to install this mess (links) for right now? 
...and will CoH let me do this? I just wanna play the game 
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You can use the NCsoft launcher to install the game, but using your disks should speed up the process (depending on how new the disks are).|
Originally Posted by Fire_Chief
I just installed windows 7 pro (installed over Vista just now)...should I just install the game from my CoH disks from my archives
and not even try to install this mess (links) for right now? ...and will CoH let me do this? I just wanna play the game |
Playing the game doesn't require access to your master account if you are currently an active subscriber.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
Ever since this NCSoft Master Account business went live, I've had problems with the CoH Forums software here. Specifically, when I go to the QUICK LINKS button up at the top of the screen and select Mark Forums Read, I get the following error message *every time* ...
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The extremely beautiful part is ... following the link to inform the administrator to report the failure results in the following error message *every time* ...|
Message Your submission could not be processed because a security token was invalid. If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error. |
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Message Your submission could not be processed because a security token was invalid. If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error. |
It's the end. But the moment has been prepared for ...
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Actually, *THAT* problem started before the NCsoft master account "upgrade"... it was with the forum software update that broked it
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Originally Posted by Redlynne
Ever since this NCSoft Master Account business went live, I've had problems with the CoH Forums software here. Specifically, when I go to the QUICK LINKS button up at the top of the screen and select Mark Forums Read, I get the following error message *every time* ...
The extremely beautiful part is ... following the link to inform the administrator to report the failure results in the following error message *every time* ... |
Absolutely Fabulous.
I jumped in for a month to visit old gaming friends just last week, and accessed my account just fine.
Today, I can't access my account to apply a brand new Going Rogue code to it.
I don't have any of this seven year old information from three computers ago, and at least three apartments in the past as well.
I've changed my main credit card for MMO payments and other online purchases at least five times, and do not have access to those old numbers, those e-records are stored on computers I no longer possess. I have changed ISPs at least four times too!
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Do you have backups of your CoH folder anywhere?|
Originally Posted by Fire_Chief
I just installed windows 7 pro (installed over Vista just now)...should I just install the game from my CoH disks from my archives
and not even try to install this mess (links) for right now? ...and will CoH let me do this? I just wanna play the game |
If you do, start up the launcher and let it start installing. Once the directory appears, stop and close. Then paste the PIGGS folder into the directory. Restart the installation and you should dramatically cut down on your time.
If you don't:
Depending on when you got the disk, total install time might actually be LOWER if you simply download fresh. If you have anything pre-Going Rogue, don't even bother installing from CD.
Pre GR Disks: Install time + Update Time is greater than simply installing fresh, since you're pulling down something in the neighborhood of 2-3GB of patch files anyhow.
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
So I found out today after trying to reactivate my account that I can't because my ex husband (who didn't even play) was the Master Account holder. Almost 6 years of play/badges/influence gone... 
Stinks.
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Contact customer support or even one of the Mods here, and give them a smuch info as you can about your account and yourself, so they can see that it matches up.
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Originally Posted by Ruby Red
So I found out today after trying to reactivate my account that I can't because my ex husband (who didn't even play) was the Master Account holder. Almost 6 years of play/badges/influence gone...
Stinks. |
@Golden Girl
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I called, NCSoft, but they wouldn't help me.
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Try PMing the community reps that are posting in this thread: Avatea and Beastyle. They might be able to put you in touch with someone that can help you.
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Originally Posted by Ruby Red
I called, NCSoft, but they wouldn't help me.
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Awesome, thank you so much for the advice. I hate the idea of losing everything.
I will be honest, a major problem that i can see is that the account is held in someone elses name.
And what is exactly the uniquw Account ID?
The Unique Account ID is something you received from NCsoft when you created your account. It looks like this: ncsoft-0000000-userid-XX.
For a detailed explanation of all the things you need on the form, take a look here:
https://help.ncsoft.com/cgi-bin/ncso...p?p_faqid=7960
Again, just try and put in as much info as you have. If you can't recall a particular bit of information, you can put "I don't know" in the field.