Discussion: New Security Update on NCsoft Master Accounts
By
aleph_EU,
Posted on: 2011-03-01 17:02 in News, Events and Announcement Discussion
lol. Yeah, it just stinks that I payed the monthly fees/upgrades and cannot play it now.
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Oh indeed.|
Originally Posted by Arcanaville
Well there's your problem right there.
Just say he's dead or kidnapped by aliens. Ok, I'm not actually advocating lying. I'm just saying if it was my master account locked out, I'd find a way to get it unlocked somehow given all available options open to me. |
Having worked customer service side, dealing with mobile phone contract issues (and in one occasion the person who *held* the account had actually passed away a couple of years earlier), it is one of those problems of proving that you are indeed the main account *user* even though you are not the main account *holder*.
Being *less than honest* stands a good chance of working, but I can also understand why they would be less than likely to do it.
Not saying that its impossible, but have to understand that it is indeed harder.
Of course, this then gives a precedent for them unlocking master accounts to people who *might not* know details contained within.
Hell, you could even say that you are unlocking it for them on their behalf (REALLY HANDY IF YOU KNOW ALL THE ANSWERS ANYWAY!)
If you dont know the details, then i can totally understand as to why they cant do it.
Note: And this is why you should *always* keep the details up to date when they change, even change of "account ownership".
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If your name is on the credit card that was used to pay for everything, that might be very helpful to your cause. As far as I'm concerned, the person that pays is the person that owns.
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Originally Posted by Ruby Red
lol. Yeah, it just stinks that I payed the monthly fees/upgrades and cannot play it now.
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Well, went to login to my NCsoft Master account now so I could get the new security update measures out of the way and now have managed to lock myself out of my account on my own computer. Did I miss something? They asked a security question of which I've never entered an answer for yet. Asked Date of Birth, that seemed pretty straight forward then of course the keyword security feature of which half the stuff you can't even read (just my opinion). Cycled it and got one that was easiest to read and entered it in exactly as shown.
Again....what did I miss?
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I have a similar problem. My security question which I registered, I dunno, 6 years ago was based upon an inside jokes. I am afraid to attempt to answer it in case I get it wrong and, then, get locked out of my account. Any thoughts on how to go about this?
Sermon
@sermon
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Thats just it. I don't even remember entering a security question!!! lol atleast not the one it asked me! *sigh*
- Bow �o �he Reaper of Souls�
- 68 Unique Characters / Fifteen Level 50s & Counting! Damn you alt-itis!!!!!!!
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Well, I am sure I entered mine once upon a time and I think I know the answer, but I am not sure. Plus, if I get the caps wrong, I'm out of luck. Good thing this was implemented during the loyalty period . . .
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Originally Posted by Tyranny_NA
Thats just it. I don't even remember entering a security question!!! lol atleast not the one it asked me! *sigh*
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Sermon
@sermon
One of Six, Cannibal 6
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1 - Have you ever tried copy/pasting the original message into a new email and reply thus?|
Originally Posted by _Cai_
This.
You know, it takes a lot to piss the Cai off, but this managed to do the job perfectly. The best part for me is that the email address associated with my main account makes replying to the support tickets almost impossible since it sends the original message as an attachment, thus not allowing me to put new information into the correct space provided on the original email. Looks like I have a fun afternoon of listening to elevator music ahead of me.  |
2 - You can update your support ticket/reply to their emails via the Support site even if they send you an email.
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Originally Posted by Falke
Don't even get me started on that. I'm registered unter a @gmail adress. But it sends with @googlemail so their system never accepts it anyway. And still, I refuse to jump through any of their hoops. I got my vaild information. It is NCSoft that's not letting me in this it, hence their tech issue. Fun fact is that I'm actualy going to have to contact paypal and my credit card company to stop payment becuase I won't be able to even cancel my accounts.
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1) Log into the support site and try adding the googlemail.com version as an alternate address (note this may result in getting each response twice!)
2) Log into support and reply there.
3) Check the Gmail help settings, I could swear there is a method to change how the email is sent (address wise) so it would appear as from the @gmail address.
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Originally Posted by Shandi
This should have been voluntary, for one it's to buggy i.e. case sensitive, it completly locks you out. botom line it's just wrong. now I have to go through a load of crap to reset my account and if anything happens I have no way to fix it. And with phone times tring to get ahold of someone to reset my account is rediculous. Like I said it should have been voluntary.
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Originally Posted by Snow Globe
From the NCsoft support article (Account Information Field Descriptions):
Not just the last code, ALL of your serial codes. |
Also, not sure if it will help, but try including the last four of your current card if you remember when you changed it.
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Originally Posted by Sermon
Well, I am sure I entered mine once upon a time and I think I know the answer, but I am not sure. Plus, if I get the caps wrong, I'm out of luck. Good thing this was implemented during the loyalty period . . .
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Oh, and Ruby Red - the red text is cute, but hard to read on the red background, and blue as well as I recall.
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Oh, and Ruby Red - the red text is cute, but hard to read on the red background, and blue as well as I recall.[/QUOTE]
Noted. Thanks
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There's going to be a lot of people who get hit like that. I'm still baffled at how bad this move was. They just need to roll this crap back and let us reset BEFORE they do this sort of thing.
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Originally Posted by Ruby Red
So I found out today after trying to reactivate my account that I can't because my ex husband (who didn't even play) was the Master Account holder. Almost 6 years of play/badges/influence gone...
 Stinks. |
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QFT|
Originally Posted by Falke
There's going to be a lot of people who get hit like that. I'm still baffled at how bad this move was. They just need to roll this crap back and let us reset BEFORE they do this sort of thing.
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QFE
Seriously, I want to apply a Going Rogue code to my account now.
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My account (opened in May 2005) has always been in someone else's name because they opened it and gave it to me as a gift. It's a very good thing that I set the questions myself years ago, and that I kept them in my Gmail. Forcing this change without giving people the chance to review the questions is ridiculous.
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Originally Posted by Gangrel_EU
I will be honest, a major problem that i can see is that the account is held in someone elses name.
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Agreed. Especially if they haven't paid on it in years. Clearly it's your account now.|
Originally Posted by Arcanaville
If your name is on the credit card that was used to pay for everything, that might be very helpful to your cause. As far as I'm concerned, the person that pays is the person that owns.
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I suppose you could always have a friend call and say they're from NCSoft and that there's a credit on the account of 67.50 and they need to validate him as the user before they can issue the refund: what's the challenge questions, what's the password, etc
I'm of course kidding since that might likely lead to trouble... definitely kidding.
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Oh good. I was afraid to admit it, but I'm in the same situation. My brother played for a month and didn't really get into it. He let me create a character and the rest is history. I've paid on the account for the last 5 years and as far as I'm concerned, I'm the owner... but I have no idea what he might have put for challenge questions and after this long he might not either.|
Originally Posted by Leandro
My account (opened in May 2005) has always been in someone else's name because they opened it and gave it to me as a gift. It's a very good thing that I set the questions myself years ago, and that I kept them in my Gmail. Forcing this change without giving people the chance to review the questions is ridiculous.
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Let's hope for the best...
EDIT: Aaaaaand nada. I have two accounts (one my brother set up and one I set up). I'll have to ask him for what he put in, but on the account I set up, I'm definitely using the right answers and still can't get in. I bet customer support is really busy.
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1) Contract phone set up in someone else's name but paid by YOUR bank account. You are the one who uses the phone exclusively.|
Originally Posted by Jordan_Yen
Agreed. Especially if they haven't paid on it in years. Clearly it's your account now.
I suppose you could always have a friend call and say they're from NCSoft and that there's a credit on the account of 67.50 and they need to validate him as the user before they can issue the refund: what's the challenge questions, what's the password, etc I'm of course kidding since that might likely lead to trouble... definitely kidding. |
Apart from the bank details, all of the other account details (name, address DOB) are in the other persons name.
Who owns the account?
2) Who owns the NCsoft account if its someone else who pays and the card details are in one persons name (who doesnt play) but the actual PLAYERS details are on the main account.
The answer to Number to number 1 is "the person whose name the contract is set up in".
And pretty much every single other system that I have met uses the same setup. The account holder is the one at the top of the list... not the one who actually pays for it (for if that is the case, then my GF owns my account... even though its in my name, and was set up before I even met her)
*final edit* I have been given an account for another MMO. First thing i did was change *ALL* the details over to mine. Email address, name, physical address, etc etc all over to mine.
You can do the same with Ncsoft's account page as well.
I dont know if Arcanaville would agree with me, but I regularly go into my main account page to update passwords, double check details and change the security questions around every few months.
I didn't have all of my serial codes to give them, but I submitted what I had along with the other info and after two days they responded that they'd reset my question for me. So at least I can access my account now.
Goodbye may seem forever
Farewell is like the end
But in my heart's the memory
And there you'll always be
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Huh. I tried to change the account details to my name, but it won't let me. My brother's name is still on the account.
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Originally Posted by Gangrel_EU
1) Contract phone set up in someone else's name but paid by YOUR bank account. You are the one who uses the phone exclusively.
Apart from the bank details, all of the other account details (name, address DOB) are in the other persons name. Who owns the account? 2) Who owns the NCsoft account if its someone else who pays and the card details are in one persons name (who doesnt play) but the actual PLAYERS details are on the main account. The answer to Number to number 1 is "the person whose name the contract is set up in". And pretty much every single other system that I have met uses the same setup. The account holder is the one at the top of the list... not the one who actually pays for it (for if that is the case, then my GF owns my account... even though its in my name, and was set up before I even met her) *final edit* I have been given an account for another MMO. First thing i did was change *ALL* the details over to mine. Email address, name, physical address, etc etc all over to mine. You can do the same with Ncsoft's account page as well. I dont know if Arcanaville would agree with me, but I regularly go into my main account page to update passwords, double check details and change the security questions around every few months. |
My mistake, the ONLY part you cannot change is your name...
Woe betide you if you get married (or divorced) or have to change your name for any other reason.
Support is there for a reason!
*hangs head in shame*
I have 3 accounts.. good news I can still access the game.. the bad news is of my 3 accounts I cannot get my oldest set up. I can't remember what was entered 6+ years ago when I set up my master account.. the usual things I enter did not work and I suspect even if I did enter the correct response that due to the number of attempts I locked myself out.. support ticket entered.
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That messed me up way back in the day. My mother set up my ncsoft account for me way back for Guild Wars..|
Originally Posted by Arcanaville
If your name is on the credit card that was used to pay for everything, that might be very helpful to your cause. As far as I'm concerned, the person that pays is the person that owns.
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.. and I've NEVER been able to get my name on the account since.
VERY frustrating.
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Originally Posted by Gangrel_EU
Support is there for a reason!
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Originally Posted by Arcanaville
Softcapping an Invuln is fantastic. Softcapping a Willpower is amazing. Softcapping SR is kissing your sister.
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That actually puts my mind at rest and slightly disturbs me as well.|
Originally Posted by Void_Huntress
That messed me up way back in the day. My mother set up my ncsoft account for me way back for Guild Wars..
.. and I've NEVER been able to get my name on the account since. VERY frustrating. Each time I asked support about this, the answer was an immediate emphatic "NO. We CANNOT do that." |
Disturbs me in that if your name changes for *LEGAL* reasons, you cannot change the account details concerning your name.
Puts my mind at rest in that the details are not easily changed....
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Agreed. There's a balance to be had here, but it seems that they could have easily avoided all the heartache by warning people ahead of time and having a looser restriction on the number of tries during a certain period. That way people could try 10 to 15 variations. Either that or have a one or two letter margin for error. Perhaps removing all whitespace and not being case sensitive. |
Originally Posted by Gangrel_EU
That actually puts my mind at rest and slightly disturbs me as well.
Disturbs me in that if your name changes for *LEGAL* reasons, you cannot change the account details concerning your name. Puts my mind at rest in that the details are not easily changed.... |
Let's face it, there are are a lot of ways to say O'reily, oreily, o'reily, Oreily, OREILY.
More tries before lockout, I can understand (although I personally dont agree with it).
Making it have "leeway" though I *dont* agree with fullstop. That just makes it more insecure (same as having all passwords lowercase even if you entered it as a mixture of upper and lower case).
Some people also complain about passwords requiring at least 1 number, and at least 1 uppercase letter. I can see *why* they would complain about it, but as you never know where that number/uppercase letter will appear, it doesnt necessarily make it exponentially faster to break brute force wise.
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Ok, then I return with this. Are you really less secure having leeway on the challenge answers? If you pick something stupidly obvious (like answering any question they ask you with the truth), how does it change anything? |
Originally Posted by Gangrel_EU
More tries before lockout, I can understand (although I personally dont agree with it).
Making it have "leeway" though I *dont* agree with fullstop. That just makes it more insecure (same as having all passwords lowercase even if you entered it as a mixture of upper and lower case). Some people also complain about passwords requiring at least 1 number, and at least 1 uppercase letter. I can see *why* they would complain about it, but as you never know where that number/uppercase letter will appear, it doesnt necessarily make it exponentially faster to break brute force wise. |
The only reason they'd be close in the first place is because they already know the answer and they'd get it anyway with a few more tries. I see this as helpful to regular people and not any easier for the bad guy.
I'm thinking there should be no functional difference between the listings of Oreily that I posted above.
Ok, I'm not actually advocating lying. I'm just saying if it was my master account locked out, I'd find a way to get it unlocked somehow given all available options open to me.
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