City of Heroes: Live Forum Archive

Ruby Red

Citizen

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  1. Ruby Red
    After failing to answer my hint questions right on home computer ( blocked account now), I logged into account from work. Looks as though I may have another chance to get into Master Account from there, If I don't mess up again. Question is: If I'm able to login at work, will I then be able to when I get home? Or does the whole IP thing mess it up for me.
  2. Ruby Red
    Quote:
    Originally Posted by Snow Globe View Post
    I wanted this in its own post so it wouldn't get lost:

    These security changes have had the opposite effect than intended. I am NOT feeling more secure about my account information, I'm feeling less secure due to the new security.

    The reasons are:
    • It was done in such a ham-fisted manner.
    • It is easier for someone to hack my account with a mobile phone than it was for me to gain legitimate access via my computer.
    • It took place during a loyalty drive with little warning.
    • It treats paying customers as criminals.
    • It uses my IP address, which can change.
    • It doesn't give me the choice of security questions.
    • It is in plain text.
    • It didn't show justification for the need.
    • It will lock out LOYAL customers that can't provide the "right" information.
    These points need to be addressed in this month's Producer's Letter, or by the head of the security team at NCsoft.

    Agree. I'm still locked out of Master Account. Although the name is in ex husbands name, I changed all other info (at least I thought I did). Doesn't matter that he never played or I made all payments. They won't budge. Not sure after playing for 6 years that I want to start all over again.
  3. Ruby Red
    Oh, and Ruby Red - the red text is cute, but hard to read on the red background, and blue as well as I recall.[/QUOTE]

    Noted. Thanks
  4. Ruby Red
    lol. Yeah, it just stinks that I payed the monthly fees/upgrades and cannot play it now.
  5. Ruby Red
    Awesome, thank you so much for the advice. I hate the idea of losing everything.
  6. Ruby Red
    I called, NCSoft, but they wouldn't help me.
  7. Ruby Red
    So I found out today after trying to reactivate my account that I can't because my ex husband (who didn't even play) was the Master Account holder. Almost 6 years of play/badges/influence gone... Stinks.