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Such as not recognizing that there's Maestro cards starting in 2009, meaning I can't get the booster pack nor can I update my sub at the end of the month.
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This is a known issue and should be resolved in the near future.
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Meaning we will fix this for 2009 around the time 2010 begins to be an issue. 
There's been posts in a separate thread, and I thought in this one as well... Appears not (although there were several from Avatea at the time the problems occurred).
Anyway, to paraphrase what was said in one of the other threads on this:
The support team has received a lot of tickets on this issue. Because the issue relates to financial reimbursement all these tickets need to be escalated to more senior staff. The volume of tickets received (including, it must be noted, a significant number of duplicate tickets that have only slowed down the process) combined with the necessity to escalate them has resulted in it taking longer than normal to process through the queue.
It hasn't helped that this has coincided with the bug that has caused some bases to become corrupt. Restoring corrupt bases is likewise an issue that requires escalation and investigation time.
Post deleted by GhostRaptor
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[ QUOTE ]
There's been posts in a separate thread, and I thought in this one as well... Appears not (although there were several from Avatea at the time the problems occurred).
Anyway, to paraphrase what was said in one of the other threads on this:
The support team has received a lot of tickets on this issue. Because the issue relates to financial reimbursement all these tickets need to be escalated to more senior staff. The volume of tickets received (including, it must be noted, a significant number of duplicate tickets that have only slowed down the process) combined with the necessity to escalate them has resulted in it taking longer than normal to process through the queue.
It hasn't helped that this has coincided with the bug that has caused some bases to become corrupt. Restoring corrupt bases is likewise an issue that requires escalation and investigation time.
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Thank you GR, though it still doesnt alter the fact that refunds take about 5 minutes and still shouldnt be taking this long, the money came out quick enough.
Zhaan, Chakyra, Fiorina 161, Aeryn, Polly Nation, Dee Pression, Shazanne, Night Jester and too many more to mention.
Network Hell 47640
Valley of the Harpies 74519
Green and Pleasant Land 75966
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Maybe the attitude of some people in the thread makes them think it'd not really be worth posting? 
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This coming from a sycophant who hasnt posted anything interesting since launch
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I do post interesting stuff from time to time - but I'm not a crazy elephant
@Golden Girl
City of Heroes comics and artwork
[ QUOTE ]
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Such as not recognizing that there's Maestro cards starting in 2009, meaning I can't get the booster pack nor can I update my sub at the end of the month.
[/ QUOTE ]
This is a known issue and should be resolved in the near future.
[/ QUOTE ]
Meaning we will fix this for 2009 around the time 2010 begins to be an issue.
[/ QUOTE ]
How do you even manage to make such an error? Any half-way sane system uses a dynamic system to generate Date drop-downs, either on the server side or failing that using simple Javascript to populate the drop-down. It's really not hard at all.
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Such as not recognizing that there's Maestro cards starting in 2009, meaning I can't get the booster pack nor can I update my sub at the end of the month.
[/ QUOTE ]
This is a known issue and should be resolved in the near future.
[/ QUOTE ]
Meaning we will fix this for 2009 around the time 2010 begins to be an issue.
[/ QUOTE ]
How do you even manage to make such an error? Any half-way sane system uses a dynamic system to generate Date drop-downs, either on the server side or failing that using simple Javascript to populate the drop-down. It's really not hard at all.
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People do it all the time. Back in 199x. 2009 seemed like a distant future, sure, there would be a few days to implement something better than that hardcoded listbox (and associated data model.) Somehow, development and support being what they are, those days are never found until it's too late. I don't say this is good, or that all teams lack foresight like that, but it happens often enough.
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How do you even manage to make such an error? Any half-way sane system uses a dynamic system to generate Date drop-downs, either on the server side or failing that using simple Javascript to populate the drop-down. It's really not hard at all.
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People do it all the time. Back in 199x. 2009 seemed like a distant future, sure, there would be a few days to implement something better than that hardcoded listbox (and associated data model.) Somehow, development and support being what they are, those days are never found until it's too late. I don't say this is good, or that all teams lack foresight like that, but it happens often enough.
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This is true.
But the EU NCSoft website is new, not something that was made 10 years ago.
the underlying workings mite not be all tha new tho
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Except it didn't take it without authorisation, you all kept clicking the link and pushed through more transactions
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Why are you talking about antelopes? What has that got to do with the situation?
(See, I can respond without actually reading too.)
"Idealism is such a wonderful thing. All you really need is someone rational to put it to proper use." - Kerr Avon
Myopic Aardvark on Twitter
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This is true.
But the EU NCSoft website is new, not something that was made 10 years ago.
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Yes, the design is new, but we don't know whether backend components were updated along with it or not. And if they weren't, adjustable listbox in itself may make little good. (depends on the quality of that same backend, which in turn communicates with actual credit card company service, which in turn, etc., etc... Lots of places where someone might get lazy like that.)
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Except it didn't take it without authorisation, you all kept clicking the link and pushed through more transactions
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Why are you talking about antelopes? What has that got to do with the situation?
(See, I can respond without actually reading too.)
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Oi. I never said that!
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Except it didn't take it without authorisation, you all kept clicking the link and pushed through more transactions
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Why are you talking about antelopes? What has that got to do with the situation?
(See, I can respond without actually reading too.)
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Oi. I never said that!
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I can quote without reading too!
"Idealism is such a wonderful thing. All you really need is someone rational to put it to proper use." - Kerr Avon
Myopic Aardvark on Twitter
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Except it didn't take it without authorisation, you all kept clicking the link and pushed through more transactions
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Why are you talking about antelopes? What has that got to do with the situation?
(See, I can respond without actually reading too.)
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Oi. I never said that!
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You are the biggest idiot I have ever seen, Carnifax. Your inflated ego sickens me to the point that I am going to sue NC of ever allowing you into the gates of this cruel dungeon we call the EU forums.
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A bit much don't you think, Myopic?
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Has anyone at all actually had a response from them yet? Are they all on holiday or just making interest on all of our monies? Its a ridiculously slow response time.
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Well almost a week waiting now, all i had back was a reply asking for my last 4 digits of card and payment IDs, this was 5 days ago :/
Really if your going to charge someone double for an item, at least have the decency to sort out a refund quickly rather than waiting for a week :/
My faith in PlayNC and there abysmal customer service has plummeted to the point im now looking for another game to play.
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There's been posts in a separate thread, and I thought in this one as well... Appears not (although there were several from Avatea at the time the problems occurred).
Anyway, to paraphrase what was said in one of the other threads on this:
The support team has received a lot of tickets on this issue. Because the issue relates to financial reimbursement all these tickets need to be escalated to more senior staff. The volume of tickets received (including, it must be noted, a significant number of duplicate tickets that have only slowed down the process) combined with the necessity to escalate them has resulted in it taking longer than normal to process through the queue.
It hasn't helped that this has coincided with the bug that has caused some bases to become corrupt. Restoring corrupt bases is likewise an issue that requires escalation and investigation time.
[/ QUOTE ]
No offence here GR but do the bog standard employees on customer service actually do anything?
I mean every petition/question/issue ive ever sent has been 'escalated to senior staff' rather than having the senior management dealing with the base issue theres not really any reason why a standard employee couldnt do it that I can see.
If every question that gets sent in gets escalated like that then no wonder it takes a few days/weeks to hear anything back.
Ok things involving money and refunds like the magic booster problem i can understand, but your saying the senior staff are also dealing with sg bases? Surely money that has been wrongly taken should take priority over an in game bug that could be repaired at any time?
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Has anyone at all actually had a response from them yet? Are they all on holiday or just making interest on all of our monies? Its a ridiculously slow response time.
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Well almost a week waiting now, all i had back was a reply asking for my last 4 digits of card and payment IDs, this was 5 days ago :/
Really if your going to charge someone double for an item, at least have the decency to sort out a refund quickly rather than waiting for a week :/
My faith in PlayNC and there abysmal customer service has plummeted to the point im now looking for another game to play.
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Finally had a response today saying my 2 refunds in process of going through, so fingers crossed.
Zhaan, Chakyra, Fiorina 161, Aeryn, Polly Nation, Dee Pression, Shazanne, Night Jester and too many more to mention.
Network Hell 47640
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If we didn't already know they were fraudsters, you might almost think they'd just been overwhelmed by the amount of refunds they have to work through.
@Golden Girl
City of Heroes comics and artwork
Your troll winky has fallen off
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Network Hell 47640
Valley of the Harpies 74519
Green and Pleasant Land 75966
[ QUOTE ]
I've had my refund for the over charge.
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Likewise, took three days. Which i think was kinda quick.
There's been other companies which have taken FAR longer for the refund to happen.
Still no refund or update for me.
Almost a week now and at least for me that's poor customer service. It also bothers me that not once have either support or a red name once said "apologies for any inconvenience caused", which is the least I'd expect, as they did debit my account WITHOUT my authorisation, this is basic politeness.
Perhaps in doing this they would admit liability, because as I posted before, this practice, error or not potentally breaks the sales of goods act. Anyone out there who's really unhappy should make a call to Trading Standards, because if the overcharge has caused you any bank charges etc, you would be fully within your rights to ask NCsoft to pay for this, so long as you can prove this.
I completely understand that delays happen and unexpected events will cause resource problems, however the lack of communication is really poor.
It's not even the money that bothers me it's the principle and regardless of whether I get a refund today or in 3 weeks time, my view of NCsoft's customer service has been tarnised because of this.
My deviantART page (warning some images nsfw)
GGRRR Comic Series GGRRR Comics on Facebook
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I've had my refund for the over charge.
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Likewise, took three days. Which i think was kinda quick.
There's been other companies which have taken FAR longer for the refund to happen.
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guess you were lucky 
7 days today and nothing even added. Getting really annoyed now at them :/
If I dont get at least an update today, I'm getting onto trading standards because its one thing to take the cash wrongly in the first place, its another to take the p*ss giving it back and not even have the decency to admit there in the wrong.
This really sounds more like something sony would do.
Maybe the attitude of some people in the thread makes them think it'd not really be worth posting?
@Golden Girl
City of Heroes comics and artwork