Will Every Month Be A Fight To Receive Reward Tokens?

I start this thread after reading Zwill's many posts in the community digest about this very subject and walking away feeling like I'm sure he did: confused and a bit punch drunk.

When issue 21 hit last month, it hit on the exact day I was to receive my next veteran reward. No harm, no foul. But it definitely gives me a marker to look at going forward.

So this month rolls around and my billing date comes and goes. I notice the character transfer token and I notice the bonus VIP points added to my account, but no reward token. So I petition it.

Keep in mind, one of the perks of being a VIP is supposed to be excellent GM support. I have seen how wait times have improved since the launch of Freedom, but I have also seen a marked difference in what the GMs seem to think is reality and what the community reps and devs posting here on the forums think. On subjects such as the Widow second costume sex change bug, I have been told one thing that completely contradicts what I was told here.

My petition goes through and is escalated with the usual pleasantries and form responses. I don't have a problem with that. But after 5 days I received a response from a Senior GM telling me basically everything I already know about Reward Tokens and that I have already received my token for the month of October.

I haven't received any tokens since the launch of Freedom. Did that launch include a bonus token? He didn't say. He did try to tell me that I have exactly how many tokens I should have, though, which would have been fine but he was off by 1... the 1 I was petitioning him about. The GM also seemed just as confused as Zwill about when these tokens are to be rewarded.

So I ask Paragon and NC Soft: will every month be a fight to get this part of the VIP account I pay for? If so, I don't think it's really worth it and it certainly doesn't exemplify premium, paid-for customer support. With this system in place, there should be a quick and easy window on the Paragon Rewards menu that shows how many tokens you have earned and when you received them. The system in place now where us players pretty much have to do the math using our PlayNC Accounts is not up to snuff. This information should be available at a click of a button, up to date, and factual.

What I would love to see is an easy to read and an easy to find list that not only shows you what games you bought and added to your account and what boosters you added (I still have some in my PlayNC Account just listed as GAME that I had to guess at), but also a chart that simply says the day each reward token was earned via in-game time, the day any token was earned via points purchases, and when the next token will be awarded to you based on your current subscription.

I've had difficulties in the past with the veteran rewards system where it seemed some GMs didn't believe free months added with Mac Pack or the Collector's Edition counted while others did. I was hoping that, since this is a fundamental part of our paid subscription as VIPs now, this system would be more uniformed, clear cut, and easier for both GM and player to understand.

So far it is not.

He stated the late reward of paragon points from your billing date would be gradually fixed each month, so yes, we can expect to receive late points for several months coming, it sounds like.

I agree, there does seem to be a bit of a disconnect between the departments designed to make money and the departments designed to take care of the players.

Every month from now until the end of time? No.

Every month for the first 3 months? About what I expect from a change of this magnitude.

Now that I think about it, with the Holidays on the horizon, I'm thinking February before this system starts behaving 'normally'.

No.

Will every other post in this forum be about the new system? Probably.

Let them work out the damn kinks. Crap happens. Patience is your friend, and don't give me that "BUT I'VE BEEN PATIENT DAMMIT" garbage; if you've been patient you'd still be being patient.

Yeah, I just got a response from the GM where he tried to "show his math" proving he was right about how many Reward Tokens I should have.

He came out with 33 tokens. Even though I have 34 and have used 34 and he even mentioned 34 in a previous sentence, he was confidant with his response to me that he just proved I should only have 33 tokens.

I... don't know how to combat something so very incorrect.

My account renewed on Sept. 15th. I paid for 3 months.

Today is Oct. 15th, and as of yet, I haven't gotten my token, either.

I'll wait until Monday evening, since this is a weekend, but it looks like I'll be in the same petition boat soon, myself.

Lovely.

Uh, no, "you have to play out the MONTH of game time" not "you have to play out YOUR SUBSCRIPTION LENGTH". Tokens are monthly.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.