Will Every Month Be A Fight To Receive Reward Tokens?
By
Aggelakis,
Posted on: 2011-10-15 09:54 in CoH and CoV General Discussions
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Exactly at this point palyers should be obssessing about the game . NC/NC should fix this and fast as the problem just keeps growing.
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Originally Posted by Arcanaville
I've been pretty fortunate that customer service hasn't explicitly done that to me or tried to correct my math. No, wait. Customer service has been pretty fortunate that customer service hasn't explicitly done that to me or tried to correct my math.
I will say that in the last month, I've received exactly *one* in-game tell from another player asking a defense question. I've received *seven* in-game tells from other players asking questions about calculating reward tokens. I think at the point where players are asking me more questions about calculating reward tokens than calculating game mechanics, something has gone awry. |
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Originally Posted by Caulderone
My account renewed on Sept. 15th. I paid for 3 months.
Today is Oct. 15th, and as of yet, I haven't gotten my token, either. I'll wait until Monday evening, since this is a weekend, but it looks like I'll be in the same petition boat soon, myself. Lovely. |
It is now Monday evening, the 17th, and I still don't have my Token.
Gah! Monthly fight with CS about to commence!
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Originally Posted by Friggin_Taser
I got the same response about 3 days before today, when I received the Senior GM response telling me I already got the token and then proceeded to contradict everything Zwill and other community reps have said since this system was put in place.
I would quote it in full here, but some mod seems to love editing GM responses out. I'm just saying: prepare to get a response that in no way helps your situation. |
I got the same response, they are not much help regarding this situation.
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Originally Posted by Caulderone
Exactly. Since I paid for 3 months, I should get 1 Token at the END of each of those 3 paid months.
The first of those paid months ended, and as of this morning (10/16/11), I still don't have my Token. As I noted, I'm waiting until Monday evening to start this new petition, just to give it a bit of time. But, I'll be massively surprised if I don't have to petition. |
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Originally Posted by Caulderone
It is now Monday evening, the 17th, and I still don't have my Token.
Gah! Monthly fight with CS about to commence! |
CS just got back to me, which was really quick. However, it was pretty much a canned response. Looks like they are copy-pasting replies to all of us with this problem.
It said I should expect my Token on approximately the 28th.
This is the same date Nomme (sp?) in the Discussion thread was told.
It's almost like the system was turned off until the end of September and we're all being shafted out of Tokens we should have been due.
I just filled out the exit survey noting my displeasure. This horribly implemented system has a short couple months to be absolutely fixed and rewards correctly given.
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Yep, I just got the same.|
Originally Posted by Caulderone
CS just got back to me, which was really quick. However, it was pretty much a canned response. Looks like they are copy-pasting replies to all of us with this problem.
It said I should expect my Token on approximately the 28th. This is the same date Nomme (sp?) in the Discussion thread was told. |
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Originally Posted by Caulderone
It's almost like the system was turned off until the end of September and we're all being shafted out of Tokens we should have been due.
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Timeline:
- Before Sept 13 - Veteran Rewards
- September 13 - VIP Head Start, Paragon Reward time doesn't start.
- September 27 - Official Launch Paragon Reward Time not enabled yet.
- September 28 - Paragon Reward Time started.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Originally Posted by Snow Globe
Yep, I just got the same.
Given my conversation with customer support this last weekend on this subject, I think I have a blurry picture of what is going on. Timeline:
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That seems to be a pretty accurate picture. The end result for me is probably getting 2 Tokens in 3 paid months instead of 3. That isn't a happy place for me.
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Freedom officially went live on the 27th -- that's when free players were given access (http://na.cityofheroes.com/en/news/n...pen_to_all.php)|
Originally Posted by Snow Globe
Yep, I just got the same.
Given my conversation with customer support this last weekend on this subject, I think I have a blurry picture of what is going on. Timeline:
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This would likely support rewards starting on the 28th....
@Texarkana
@Thexder
I have the correct number of tokens that I can tell. My vet date isn't until the 27th, so next week we'll see if I get my monthly token. If I don't get my token, you can be assured a stink will be raised.
I really, really, really don't understand why they didn't do something infinitely more simple. Something like:
If an account is subscribed on the 1st: grant 1 server token, 1 reward token, 400/550 paragon points on the 1st. If an account is not subscribed on the first, don't grant anything.
SSSSSOOOOOOOOOOOOOO simple. They could use the server token script (which grants 1 server token to every active account on the 1st of the month) to grant every single damn VIP reward and no one would have to worry about when they will get their s#!t.
No, instead, they had to complicate things. Every reward has a different criteria. Some rewards are bugged and some are not. Some accounts are bugged and some are not.
This is not rocket science. This is programming. Computers only do what you tell them to do. Tell them to do something simple and the results are far less likely to SCREW UP. (As evidenced by the fact that the server token script runs properly!)
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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It does give one pause, don' it. A pause in which we may wonder, "Why?"|
Originally Posted by Aggelakis
I really, really, really don't understand why they didn't do something infinitely more simple.
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From there, it seems natural to be tempted to wonder if the complicatedness was brought into existence for some purpose.
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Exactly, this is my biggest problem with the system. There's zero transparency, we're left to keep notes and do math and make guesses. That's complete nonesense - Paragon is a BUSINESS here, there's not a single business that I patronize online that doesn't allow me to look at a detailed account of my purchase and spending history except this one.|
Originally Posted by all_hell
Wouldn't it be cool if there was some way to see and know if your accounting was correct or not?
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Hopefully, that will change soon.
They really do need to fix that, and provide some better account info. That goes hand-in-hand with the whole hiding of already purchased items from the store. The whole store interface, and NCsoft account info page have been woefully inadequate for as long as they've existed, and desperately need a revamp.
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This surprises you how? Keeping things hidden is standard operating procedure. Actually it might not be, but then I'm left with the the only explanation for the current state of the account page and market system as being designed by people that don't know what the heck they are doing.|
Originally Posted by Feycat
Exactly, this is my biggest problem with the system. There's zero transparency, we're left to keep notes and do math and make guesses.
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Originally Posted by Feycat
That's complete nonesense - Paragon is a BUSINESS here, there's not a single business that I patronize online that doesn't allow me to look at a detailed account of my purchase and spending history except this one.
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Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Yes, that would have been the best way to handle things.|
Originally Posted by Aggelakis
I really, really, really don't understand why they didn't do something infinitely more simple. Something like:
If an account is subscribed on the 1st: grant 1 server token, 1 reward token, 400/550 paragon points on the 1st. If an account is not subscribed on the first, don't grant anything. SSSSSOOOOOOOOOOOOOO simple. They could use the server token script (which grants 1 server token to every active account on the 1st of the month) to grant every single damn VIP reward and no one would have to worry about when they will get their s#!t. |
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Originally Posted by Aggelakis
No, instead, they had to complicate things. Every reward has a different criteria. Some rewards are bugged and some are not. Some accounts are bugged and some are not.
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- Bad design goals.
Someone had the not-so-bright idea that we should get 1 server transfer token at the beginning of the month, the Paragon Points on our renewal date, and the Paragon Reward Tokens on our Veteran Reward date (despite telling players these would be front-loaded).
- Multiple teams trying to justify their existence.
It is clear that there was one group of people doing the reward token script, one group working on the market/points systems, and one group working on the Paragon Rewards system & conversion.
- Little to no documentation trail.
This is clear because just by reading all the announcements, GM responses, and Community Team's posts.
- Little to no testing of the systems and how they interacted with each other.
No one, during the entire process, seems to have requested an ounce of feed back.
Additionally, when there was a chance to test out the new special systems, we were told to "trust us" by a producer (Clockwork 01). This is the result. Now that trust has been burned. Good show!
- Little to no oversight of the people doing the work.
See previous points.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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This is ARCANAVILLE, Paragon Studios. Notice should be taken.|
Originally Posted by Arcanaville
I think at the point where players are asking me more questions about calculating reward tokens than calculating game mechanics, something has gone awry.
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--NT
They all laughed at me when I said I wanted to be a comedian.
But I showed them, and nobody's laughing at me now!
If I became a red name, I would be all "and what would you mere mortals like to entertain me with today, mu hu ha ha ha!" ~Arcanaville
My roll over date is the 17th.
Should I just wait to the 28th before I start calling Support?
When something good happens to me, I can never enjoy it....
I am always too busy looking for the inevitable punchline...
BEHOLD THE POWER OF CHEESE!
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Not according to all these e-mails from CS. Though it's obvious that I believe you over them.|
Originally Posted by Snow Globe
You have probably earned all the Reward Token badges, as you can only get 34 Reward Token badges.
You get the badge by earning the token, not spending it. http://wiki.cohtitan.com/wiki/Paragon_Rewards_Badges |
Let me ask a different question. The implication is that if I bought enough for 30 more reward tokens, and then spent them, that I'd receive 30 more badges. Are there 64 reward token badges?
NCSoft has asked me to verify my account information, including my credit card and billing address, to try and determine what I'm talking about. I'm very much ready to just throw up my hands and walk away.
There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.
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Calling them for what exactly?|
Originally Posted by Test_Rat
My roll over date is the 17th.
Should I just wait to the 28th before I start calling Support? |
Points?
Tokens?
Or what?
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Tokens, I got my 550 points on the 17th.
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Originally Posted by all_hell
Calling them for what exactly?
Points? Tokens? Or what? |
When something good happens to me, I can never enjoy it....
I am always too busy looking for the inevitable punchline...
BEHOLD THE POWER OF CHEESE!
Got an e-mail from CS--my billing date changed a bunch because I referred a bunch of people to the game. Trying to determine if I gained or lost reward time because of that...
There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.
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No, there are only 34 reward token badges in the game, which corresponds to the 99 month vet reward badge+1 "Zero month" reward badge for new players. That is 34 x 3 = 102 - 3 (the free token) = 99 months.|
Originally Posted by DumpleBerry
Not according to all these e-mails from CS. Though it's obvious that I believe you over them.
Let me ask a different question. The implication is that if I bought enough for 30 more reward tokens, and then spent them, that I'd receive 30 more badges. Are there 64 reward token badges? |
The only other vet badges are the new year badges, which there are 8 of.
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Originally Posted by DumpleBerry
Got an e-mail from CS--my billing date changed a bunch because I referred a bunch of people to the game. Trying to determine if I gained or lost reward time because of that...
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I've had 4-7 "refer a friend" bonuses and had two weeks additional time with the Valentines 2005 Buddy Code. My paid account date was the 10th, but has moved to the 7th. My veteran Reward date was the 12th though.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
I thought the idea was to lure the new F2P people into subscritions - treating your subscribers like this is not the way to do it.
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Originally Posted by Zombie Man
It's new game content: PvCS
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Originally Posted by DumpleBerry
You know what the most frustrating thing is, consistently?
"No, you're wrong." *ticket closed* |
@Zethustra
"Now at midnight all the agents and the superhuman crew come out
and round up everyone that knows more than they do"-Dylan
and round up everyone that knows more than they do"-Dylan
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Originally Posted by Snow Globe
That is why I refused to play the "billing date" game with them, and went to the screenshot of my Veteran Rewards. |
I wish I would Have done that.
I think everyone wishes they would have taken a screenshot of their Vet Rewards
"No, you're wrong." *ticket closed*
I will say that in the last month, I've received exactly *one* in-game tell from another player asking a defense question. I've received *seven* in-game tells from other players asking questions about calculating reward tokens. I think at the point where players are asking me more questions about calculating reward tokens than calculating game mechanics, something has gone awry.
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