Issue 21 Beta Mac Client - Update


Alexander Hamilton

 

Posted

Yes I can get to that page with the broken text.

But when I log out I can not launch the game again. It does nothing.

"Play Now" does nothing.

The new launcher hates Macs.


 

Posted

Quote:
Originally Posted by CuppaManga View Post
Maybe the latest publish changed something with the Registry writes. I'll check into that.

EDIT: Nope, still broken for me. I'd like to find out if people who have to throw out the preferences each time are in the majority or minority. Where do you have your copy of Beta installed? Maybe it's requiring it to be in Applications for some reason.
Yeah, it's still broken for me too. Text missing in store. Poking around the store for more than 5 minutes crashes the game. And I have to delete the Prefs folder in order for the loader to start the game again.

Game is also in the Applications folder (what I would consider the default location for apps).

It'd be a great time for another babystep forward to keep the spirits up.


 

Posted

Hm. Now with today's patch, I can get to the login screen, but then it freezes when I hit "Log In". After several tries I decided to just let it hang for a while, and eventually it unfroze and said it couldn't reach the server. Last night, it was down all night (but I'm told it was up long after my bedtime), now it's down even harder than last night. Whee.

---Dave


 

Posted

Quote:
Originally Posted by DvandomZ View Post
Hm. Now with today's patch, I can get to the login screen, but then it freezes when I hit "Log In". After several tries I decided to just let it hang for a while, and eventually it unfroze and said it couldn't reach the server. Last night, it was down all night (but I'm told it was up long after my bedtime), now it's down even harder than last night. Whee.

---Dave
This isn't an issue specific to you or the OSX client- I'm getting it as well on Windows. Looks like the servers are just down


Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

Gotcha. I did get in eventually. The new store looks nicer, and the UI issues I was having (like drop-down sub-menus going off the bottom of the screen and being unscrollable) are fixed. However the "can't relaunch if you used the store" bug is still there.

---Dave


 

Posted

Quote:
Originally Posted by DvandomZ View Post
However the "can't relaunch if you used the store" bug is still there.
I'm fairly certain that we'll need an update to the NC Launcher to fix that, as the problem is it not having appropriate error checking (i.e. it explodes parsing user.reg), as well as it trying to read from user.reg for inexplicable reasons...


Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

Is CoH the only NCSoft game that's playable on a Mac? If so, where is this issue going to have to go be resolved, the *huge* Mac developer community in South Korea?


 

Posted

I'm still following up with the Engineers about the issues Mac users are experiencing with the Launcher (i.e.; having to use the work around each time you want to log in). This is a high priority concern for us and something we're getting regular updates on from all parties involved.

The font issue is still being worked on internally. It's a bit more tricky, and may be resolvable through some CSS magic, however nothing that we can confirm or deny just yet.

-Z


Andy Belford
Community Manager
Paragon Studios

 

Posted

Quote:
Originally Posted by Zwillinger View Post
I'm still following up with the Engineers about the issues Mac users are experiencing with the Launcher (i.e.; having to use the work around each time you want to log in). This is a high priority concern for us and something we're getting regular updates on from all parties involved.

The font issue is still being worked on internally. It's a bit more tricky, and may be resolvable through some CSS magic, however nothing that we can confirm or deny just yet.

-Z
Well, you have four days. :/

If the VIP headstart launches without this being fixed I don't think I can properly describe how let down I'll feel.


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Posted

Quote:
Originally Posted by Nalrok_AthZim View Post
Well, you have four days. :/

If the VIP headstart launches without this being fixed I don't think I can properly describe how let down I'll feel.
That makes 2 of us!


 

Posted

Quote:
Originally Posted by Nalrok_AthZim View Post
Well, you have four days. :/

If the VIP headstart launches without this being fixed I don't think I can properly describe how let down I'll feel.
I think it's quite reasonable to fix the font issue in 4 days... for values of 'fix' that are equal to 'work around'. We know at least one font works, so switching everything to that (even just for Mac clients) should be a good enough stop gap solution.


The other issue, though, is the broken updater. I wouldn't think that'd take a long time to fix, so I bet (hope) that's already been fixed in an internal version.


Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

Quote:
Originally Posted by Zwillinger View Post
I'm still following up with the Engineers about the issues Mac users are experiencing with the Launcher (i.e.; having to use the work around each time you want to log in). This is a high priority concern for us and something we're getting regular updates on from all parties involved.
Thank you for the follow-up, Zwillinger. I hope you will have an update for us soon now that VIP Head Start has a firm date.

For CoH Freedom to embark on the first phase of its launch without a functional Mac client would be extraordinarily disappointing and would not set an encouraging precedent.


 

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Quote:
Originally Posted by Kitsune Knight View Post
I think it's quite reasonable to fix the font issue in 4 days...
...or 2 days, unless you think they are working on this over the weekend. Based on the "priority" this issue has had so far, I personally doubt that very much.

I for one am stunned how soon this is launching. At this point there has been extremely limited beta testing by Mac users due to this issue. Who knows what other issues will pop up.

If Freedom launches in the current state that the beta client is in, I'd consider COH at best a severely crippled game for Mac customers, and at worst unplayable based on how central the Paragon Market is to Freedom.

This would completely fly in the face of the assurance we got in this thread from Zwillinger that Freedom would not launch with this issue in place (...and I don't think anybody could argue that the work done so far has solved the issue. It was a promising start, but I don't think we have heard from one person who doesn't still have problems with the Paragon Market in one way or another).

Just so this is clear to whoever is working on this, aside from the font issue and the problem with the launcher, the Paragon store still crashes the game for me if I use it for say more than 5 minutes (yeah, I'll have to turn into a power shopper, ha, ha...). And based on comments here and in other threads I am not the only one with that issue.

Well Cuppa, I guess you were right with you initial assessment how critical this issue is to the folks at Paragon.

Damn, I hope you guys prove me wrong!


 

Posted

The issue with the launcher/updater is the one that has me worried. Its the NCSoft Launcher, not the Mac CoX Launcher. It has to go through NCSoft QA to make sure that whatever is done doesn't mess with Guild Wars or Aion or whatever, and I'll bet something moderately precious that those who've been developing CoX and Freedom don't even get to touch the Launcher's code.

A whole new set of eyes has to focus on the problem and made to care about it a little bit. Those eyes, from my limited and secondhand knowledge of the South Korean programming world, are generally ignorant of or apathetic toward the Mac.

Feel free to correct my assumptions or talk me down a bit.


 

Posted

*waits for the inevitable "well it's working (with workarounds) and we can't NOT launch the i21/freedom until all the bugs are squashed because that would take forever" PR spin that will happen*


Just feel bad for both mac users and for Zwill (and devs) when the bigger/higher-ups say, "release it...we're losing money...don't care about mac users, don't care about your promise to them."


But, who knows, maybe those bigger/crashing bugs will be fixed when it goes live


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Posted

When you have crashes that are common to a broad range of systems (say, all the macs), it's fairly common that it's easy to reproduce and thus relatively easy to fix. So it may well be that they really do have a fix for the basic Mac compatibility problem -- and given that, there's no real reason for the nicely generic store stuff to be a problem.


 

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Quote:
Originally Posted by seebs View Post
When you have crashes that are common to a broad range of systems (say, all the macs), it's fairly common that it's easy to reproduce and thus relatively easy to fix. So it may well be that they really do have a fix for the basic Mac compatibility problem -- and given that, there's no real reason for the nicely generic store stuff to be a problem.
Sadly there are generic crashes across the Macs that they never fixed and happen all the time.

My old windows box was so old the process upgrade was about 200 bucks because it was not made anymore and that old box ran CoH much better then my 27 inch all in one mac that cost me 2k. The only reason I picked up the mac client for the mac is because they made it sound like its a whole new client and code specifically for the Mac. If they would have said it was a wine wrapper I would have understood and not picked up or paid for the client.

Knowing the issues they had with the client it would have been better off to give the client away for free and then users for mac would have nothing to expect back. They would have been better getting the extra monthly payments from mac users off a free client then being now stuck having to support something they clearly only have partial control over.

Oddly enough I use a lot of software in my work and we review software and test it out. One of the first things we do is make sure the software is not dependent on something else to work that end up being outdated, expired or the company just goes belly up. A simple example is someone using an Oracle database as its back end, now your dependent on Oracle still being around and supporting this database. Now you need to see if there are any vulnerabilities in this database that can be exploited on this piece of software. Of course the developers or salesman don't know so we don't even bother. I know this and I'm half a nitwit, how could NCSoft not know or care.

I am truly setting myself up to expect this client not working until the 23rd which is pretty much what happen last time of being down for 10 days.

For sure the only thing I am doing is downloading and running it. I am not going to delete things or wave chicken bones over my computer or whatever crazy stuff you have to do to make the client work. Its either install and work or for sure unlike last time they will either credit me or I will dispute the charge on my card and quit. I consider myself a sucker for letting 10 days go by without any kick back. I get 1 day, 2 days, heck even 3 days, you know I might even go a 4th if its not in a row. But 10 days of paying for something that doesn't work really did seem very unfair and unreasonable.


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Posted

Quote:
Originally Posted by plainguy View Post
Knowing the issues they had with the client it would have been better off to give the client away for free and then users for mac would have nothing to expect back.
They did give it away for free. The "Mac" box was just to commemorate the release and to get a new box on store shelves (plus, the nice Valkyrie goodies). That is pretty much the only non-collectors edition of CoH I don't have... and yet, I run it on a Mac I'd imagine that the majority of the people that bought it had no intention of using the Mac client, and were just interested in the free month + Valkyrie pack + Mission Teleporter power.

They also had publicly said they were partnering with Transgaming, using their Cider wrapper. That really is a bit more technical than most people care for, though, so it didn't get a huge amount of attention. They weren't exactly trying to keep it secret.

Edit: Corrected "parting" to "partnering"... that totally changed that sentence! Damn typos...


Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

Quote:
Originally Posted by Kitsune Knight View Post
They also had publicly said they were parting with Transgaming, using their Cider wrapper. That really is a bit more technical than most people care for, though, so it didn't get a huge amount of attention. They weren't exactly trying to keep it secret.
Wow, I totally missed that...so were they indicating that they would no longer have a Mac client, or that they would develop one independent of Transgaming?


 

Posted

Quote:
Originally Posted by Xenos View Post
Wow, I totally missed that...so were they indicating that they would no longer have a Mac client, or that they would develop one independent of Transgaming?
Nope, I just made a typo I was talking about when they were first announcing the Mac client, they were partnering with Transgaming... The lack of that 'ner' swung the sentence in a totally different direction!


I do think they're working on a native client, but I only have circumstantial evidence (primarily opting to use Qt for the at least to embed the HTML rendering engine).


Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

Look at the bright side, *maybe* they learned their lesson and the during the next beta more of our Mac Heroes will be invited to test.


 

Posted

What happened six issues ago?