What were the devs thinking with these discounted slots and transfers ??


Airhammer

 

Posted

Serious I have several issues with this whole thing, and I will admit upfront that some of it is personal and probably doesnt affect anyone else but I have to say something.

1) The notification of the discounted transfers were terrible. The email system is busted and rare;y updates you about everything in the game. Also the devs have to realize that there is a populace of the game which doesnt read the forums or doesnt look at the login page. I myself visit the forums frequently but due to a busy work schedule and moving to a new apartment totally missed the announcement. When I did finally see it.. the time had ended. I have many friends who play and almost NEVER read the forums at all.

I also have an issue that the announcement was at the end of several other highly visible announcements It should have had a more major announcement.

2) Why do the server transfer BEFORE the discounted slot purchase? To me that seems TOTALLY backwards. Many people need to free up slots BEFORE They transfer toons over. This seemed very backwards and not well thought out. They should have been made available at the same time

3) They should have been made available for a LONGER time period.. Bottom Line.. some people live week to week with their paychecks. I have a pretty tight budget I am in that situation at the moment. It might take me more than a week to get enough cash together to transfer a few toons. Some people get paid every TWO weeks... They should have made the offer available longer.. again this situation doesnt affect everyone but its something that I feel should have been thought about.

4) Why do this BEFORE you merge the server list ??? Maybe I would have liked to transfer a toon onto Union ??

5) Why dont transfers have a discount all the time? Character slots do.. When you but more than one you get a little discount. Why arent server transfers the same way.. it doesnt have to be 50% off but one or two dollars off here and there helps.

That being said I think they should re-relase the discounted server transfer for that might have missed it... ANd they should extend the time longer..


The hard things I can do--- The impossible just take a little bit longer.

If numbers are so much more important than a teammate who is fun to play with, forget about the game altogether and go play with a calculator instead. -Claws and Effect-

 

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All good points. I agree fully.


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Member of St0rm Batallion SG on Guardian

 

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'Kay


 

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This would be "NCSoft" or "Marketing," not the devs, to be really nitpicky. I may grouse at them for other things, but this would be like blaming the janitor for your eggs being undercooked.

About the only people related here *might* be Beastyle or Avatea, and that's just because they're Community vs Development.


 

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Quote:
Originally Posted by Airhammer View Post
1) The notification of the free transfers were terrible. The email system is busted and rare;y updates you about everything in the game. Also the devs have to realize that there is a populace of the game which doesnt read the forums or doesnt look at the login page. I myself visit the forums frequently but due to a busy work schedule and moving to a new apartment totally missed the announcement. When I did finally see it.. the time had ended. I have many friends who play and almost NEVER read the forums at all.
It was also on Facebook and Twitter. People who want to get announcements have the means to do so. Those who want to ignore the announcements have nobody to blame but themselves.

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2) Why do the server transfer BEFORE the discounted slot purchase? To me that seems TOTALLY backwards. Many people need to free up slots BEFORE They transfer toons over. This seemed very backwards and not well thought out. They should have been made available at the same time
Fair point.

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3) They should have been made available for a LONGER time period.. Bottom Line.. some people live week to week with their paychecks. I have a pretty tight budget I am in that situation at the moment. It might take me more than a week to get enough cash together to transfer a few toons. Some people get paid every TWO weeks... They should have made the offer available longer.. again this situation doesnt affect everyone but its something that I feel should have been thought about.
I would be one of these people that you're talking about. Last week, the grocery store had turkeys on sale. Each cost less than a chicken does - Awesome deal! But I was broke, and couldn't afford to buy one until after the sale was over. Then, I had to choose to buy one at regular price or not at all. Did I write a nasty letter to the manager, accusing him of being unfair to those who didn't have money the week turkeys were on sale? No. I missed the sale, too bad for me.

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4) Why do this BEFORE you merge the server list ??? Maybe I would have liked to transfer a toon onto Union ??
Fair point again, though I suspect that it's more relevant to the people who want to move from the EU servers than those that want to move to them.

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5) Why dont transfers have a discount all the time? Character slots do.. When you but more than one you get a little discount. Why arent server transfers the same way.. it doesnt have to be 50% off but one or two dollars off here and there helps.
Because transfers are tied to a single character, and used at the time of purchase; they cannot be "banked". Since they're used on the selected character, and you can't select more than one character at a time, there's no way to buy a block of them.

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That being said I think they should re-relase the discounted server transfer for that might have missed it... ANd they should extend the time longer..
Suggestions forum is down below.


@Roderick

 

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Quote:
Originally Posted by Memphis_Bill View Post
This would be "NCSoft" or "Marketing," not the devs, to be really nitpicky. I may grouse at them for other things, but this would be like blaming the janitor for your eggs being undercooked.

About the only people related here *might* be Beastyle or Avatea, and that's just because they're Community vs Development.
Thanks.. I should direct this to the proper people..


The hard things I can do--- The impossible just take a little bit longer.

If numbers are so much more important than a teammate who is fun to play with, forget about the game altogether and go play with a calculator instead. -Claws and Effect-

 

Posted

I want to make it clear that I am not trying to set a tone that is nasty Im not even super angry.. I am more disappointed than anything.


The hard things I can do--- The impossible just take a little bit longer.

If numbers are so much more important than a teammate who is fun to play with, forget about the game altogether and go play with a calculator instead. -Claws and Effect-

 

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What free transfers ?


 

Posted

Quote:
Originally Posted by Airhammer View Post
1) The notification of the free transfers were terrible. The email system is busted and rare;y updates you about everything in the game. Also the devs have to realize that there is a populace of the game which doesnt read the forums or doesnt look at the login page.
I made this exact point in another thread and someone told me there's no excuse for laziness. Anyone who doesn't read the forums is apparently a lazy slob.


Paragon City Search And Rescue
The Mentor Project

 

Posted

I see an anouncement about 50% off slots that ends on the 11th and has nothing to do with the server merge. Where's the announcement about the transfers?


 

Posted

Law my bad there were no free transfers.. They were 50% off.. I changed that in my original post.


The hard things I can do--- The impossible just take a little bit longer.

If numbers are so much more important than a teammate who is fun to play with, forget about the game altogether and go play with a calculator instead. -Claws and Effect-

 

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Quote:
Originally Posted by Ironblade View Post
I made this exact point in another thread and someone told me there's no excuse for laziness. Anyone who doesn't read the forums is apparently a lazy slob.
Yes and apparently if you aren't on Facebook or Twitter something is wrong with you too.. I just talked to a friend in game who plays every single day and he didnt know about it


The hard things I can do--- The impossible just take a little bit longer.

If numbers are so much more important than a teammate who is fun to play with, forget about the game altogether and go play with a calculator instead. -Claws and Effect-

 

Posted

I was going to say... if there were free server transfers that's news to me, and I'm ticked off that I missed it somehow. I was silly and didn't do all the transfers I wanted at the time of Going Rogue, even though I had the time to.

Still, I don't think the news about the sale was strong enough or long enough... I actually learned about it on Gamespy... and I think the only sale announcement we've had on the forums was for character slots, not some of the costume packs. It certainly was not long enough, as I was debating getting the Mac Pack for $5, but when I looked again two days later, the deal was gone... a sale for only a few days isn't enough, I would say. I know regular stores have sales that short, but an MMO is a little different than a standard store or website (and certainly has less frequent sales).


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Quote:
Originally Posted by Grey Pilgrim View Post
I was going to say... if there were free server transfers that's news to me, and I'm ticked off that I missed it somehow. I was silly and didn't do all the transfers I wanted at the time of Going Rogue, even though I had the time to.

Still, I don't think the news about the sale was strong enough or long enough... I actually learned about it on Gamespy... and I think the only sale announcement we've had on the forums was for character slots, not some of the costume packs. It certainly was not long enough, as I was debating getting the Mac Pack for $5, but when I looked again two days later, the deal was gone... a sale for only a few days isn't enough, I would say. I know regular stores have sales that short, but an MMO is a little different than a standard store or website (and certainly has less frequent sales).
Again it was poorly done... and this is for the seven year anniversary too ?? very very disappointing.. as I have said.. Ive been talking to people in game that I know that play all the time and they were not aware of the discounts on transfers at all


The hard things I can do--- The impossible just take a little bit longer.

If numbers are so much more important than a teammate who is fun to play with, forget about the game altogether and go play with a calculator instead. -Claws and Effect-

 

Posted

Quote:
Well this is it! Between 4:00 a.m. Pacific Time (7:00 a.m. Eastern Time / 12:00 p.m. British Time / 13:00 Central European Time) and 4:00 p.m. Pacific Time (7:00 p.m. Eastern Time / 12:00 a.m. British Time / 1:00 Central European Time), Tuesday, May 10th, 2011 is when we leap across entire oceans and continents (figuratively!) so you, our community, can be one big family with 15 live servers to choose from and that many more character slots you can fill with characters you could only dream of conceptualizing on Mids, for lack of space!
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Continuing our Super Seventh Anniversary sales, starting tomorrow, May 4 at 3:00 a.m. Pacific time (6:00 a.m. Eastern / 11:00 a.m. British / 12:00 p.m. Central European) and running until May 11 at 3:00 a.m. Pacific time (6:00 a.m. Eastern / 11:00 a.m. British / 12:00 p.m. Central European), all character slot purchases will be 50% off in the in-game store!
If this is the announcement you are talking about then:

There haven't been any special transfer offers yet.

The discounted slots are still available and we will have a few hours to buy new slots after the merge.


 

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They can use /gmotd and reach all players.


 

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Quote:
Originally Posted by Airhammer View Post
Yes and apparently if you aren't on Facebook or Twitter something is wrong with you too.. I just talked to a friend in game who plays every single day and he didnt know about it
No. Marketing just doesn't have any obligation to carve an announcement into the face of the moon every time they do something. People miss things. It's not the end of the world.

Every player is aware of the forums, either by frequent use, just reading them, or indirectly when they log in. We've been given a tool, and it's up to use to use it or not. It's also up to each player to keep their contact information up to date if they want announcements sent in that fashion.

If a player says "I didn't know X" and then follows up with "I don't read the forums," telling them to read the forums more is a perfectly valid response.


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Originally Posted by MothersWomb View Post
They can use /gmotd and reach all players.
That would be far too simple.

They might actually make more money doing that.


 

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Quote:
Originally Posted by MothersWomb View Post
They can use /gmotd and reach all players.
And players can simply click on the little button at the top of their updater that says "News" and they'll be taken right to the main website where they announced the sale on May 3rd.


But I will say that I'm glad to hear that the OP is privy to NCSofts confidential marketing decisions and can say without a doubt that he knows for certain that marketing has no special plans to go along with the merging of the server list, and they just aren't keeping it for a surprise.


 

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Originally Posted by Ironblade View Post
I made this exact point in another thread and someone told me there's no excuse for laziness. Anyone who doesn't read the forums is apparently a lazy slob.
Ironblade I stand by what I said that willful ignorance is no excuse and in my opinion lazy in the other thread but please don't post lies. I never said anything derogatory about their personal hygene. You are a better person than that.


 

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Originally Posted by Forbin_Project View Post
Ironblade I stand by what I said that willful ignorance is no excuse and in my opinion lazy in the other thread but please don't post lies. I never said anything derogatory about their personal hygene. You are a better person than that.
Yet you have no trouble suggesting motivation ("willful" does imply actively attempting to remain ignorant, yes?) with no knowledge of anything that would suggest such.

The irony is, I most likely wouldn't have bought transfers had I known about them. My statement that the communication relating to the sale could have been better is one that I'm more than willing to stand behind, given the amount of time I spend on the forums and the fact that I still managed to miss mention of it.

You can feel free to paste together as many long, link-laden, graphically-enhanced responses as you like, if doing so makes you feel good about yourself. I don't find the tone or attitude conveyed all that constructive, but I'm guessing that wasn't your goal.


My postings to this forum are not to be used as data in any research study without my express written consent.

 

Posted

The reality is that with all the tools availabe a good number of people missed it and its still could have been handled better.. Also the amount of time it was available could have bee longer and people should have been allowed to BOTH purchase slots AND do trasnfers at a discount at the same time.


The hard things I can do--- The impossible just take a little bit longer.

If numbers are so much more important than a teammate who is fun to play with, forget about the game altogether and go play with a calculator instead. -Claws and Effect-

 

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Who's missed it? The discounted slots go till Wednesday.


 

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Originally Posted by EarthWyrm View Post
Yet you have no trouble suggesting motivation ("willful" does imply actively attempting to remain ignorant, yes?) with no knowledge of anything that would suggest such.

The irony is, I most likely wouldn't have bought transfers had I known about them. My statement that the communication relating to the sale could have been better is one that I'm more than willing to stand behind, given the amount of time I spend on the forums and the fact that I still managed to miss mention of it.

You can feel free to paste together as many long, link-laden, graphically-enhanced responses as you like, if doing so makes you feel good about yourself. I don't find the tone or attitude conveyed all that constructive, but I'm guessing that wasn't your goal.
They are aware that the forums and the main website exist when they create their accounts and choose not to use them. Same goes for choosing not to set up email, twitter, or facebook accounts.

(And Ironblade can attest that I have agreed with him that their email system sucks for the players that do choose to use it. )

Not using them is a personal choice and the result is that they are willfully ignorant of current events affecting the game. So when they miss out they have no one to blame but themsleves. Being responsible for your own choices is a wonderful thing, but if it makes you feel better to paint me as the bad guy for telling it like it is, be my guest. It won't stop me from enjoying the game and taking advantage of any ongoing and future sales and events.


 

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Quote:
Originally Posted by EarthWyrm View Post
Y My statement that the communication relating to the sale could have been better is one that I'm more than willing to stand behind, given the amount of time I spend on the forums and the fact that I still managed to miss mention of it.
/nod

If your goal is to make money, tell your subscribers the easiest way possible. In game.

Don't make them work for it.