What were the devs thinking with these discounted slots and transfers ??

I read the forums regularly, I have a facebook account, that I am on regularly, and I do read the announcements that are posted. I managed to noticed the character slots, but not the server transfers. I somehow missed it.

The point that they are making on this thread, is there are a lot of naysayers who don't wish for ncsoft to advertise deals better. If that money is to help this game stay afloat and they want that money, they Should have advertised it better.

I personally wouldn't have payed for either, because to me, the concept of paying to trade a character over, isn't worth the time and effort. I would just make a new character on said server etc. Slots on the other hand, probably useful if I ever feel I have to hold on to Every character on the server in question.

Why do you guys feel it is important to quibble with the OP on his suggestion? There is no need to berate the guy. Seriously, People do miss the announcements.

OP, I have to agree with one thing that they are saying though. What would you like them to do to make you happy with the announcements? Where could they do it? /gmotd? I have found that isn't entirely accessible because it has failed to pop up for me on more than one occasion. I can pop it myself by typing /gmotd, but at that point I might as well have read the launcher statement or the website news. Email? Not reliable. Facebook? Sorry, but I don't read their facebook page everyday, I go on facebook to get together with friends and family, not to read up on my games.

The point is, they can't tailor the delivery method to the individual. They could have made the sale longer, yes, and they could have delayed or extended it past the date of the Global server merge. But as for locations of advertisement, it really couldn't have been improved much.

My .02¢

Originally Posted by Galactoman Poor Coyote... I've always wondered what he did to piss off Statesman badly enough to earn himself a lifetime of telling newbies to punch sick people...

And I'm saying they advertised it plenty. Not their fault you or anyone else overlooked these rather clearly posted announcements.

I dont think that means what you think it means.

Ok, they are attempting to sell something to their audience. It's incumbent on them therefore to reach that audience... something they obviously failed to do given the numbers of, and let me stress this, forum regulars who were unaware of the discounted transfers.

Few of us are complaining that we missed it, we're pointing out that in order for advertising or notification to be effective it needs to reach the client base. The first rule of selling something is to make sure that your potential client knows that it's there to buy. It's the seller's responsibility to notify the customer and in this case it's obvious that NCSoft dropped the ball.

The email system is apparently broken; I haven't received anything from NCSoft in more than two months despite my address being unchanged for over 5 years. Wait, I take that back, I did get the canned "is your problem resolved" followup last week after petitioning a bugged mission. Checking on the email the last non-GM email I got from them was for the issue 20 pre-beta invite on 2/2/11. No, they aren't getting caught by a spam filter either as I checked on that.

I went back through my email and the last promotional email from CoH was 4/30/10 for the issue 17 launch. Nothing for issue 18, 19 or 20.

Yeah, I've gotten a fair number of "Hey, we're offering this!" or "In game event!" emails the day after they're done - and I know I'm not the only one. Some of the ones I get "on time," I'll have friends let me know after the event that "Hey, did you know NC was doing such and such from the 10th-14th? Glad I got that email on the 16th!"

See my Guides and Tutorials

Just because they're regulars in the chatter forums doesn't mean they're good about keeping up with the announcements. Good god, what they hell do you want them to do, put a sticky in big red letters at the head of every folder and give everyone a personal phone call to explain it to them?

It also doesn't mean that they're not. And on what do you base the conclusion that everyone who's said, "I read the forums every day and never saw this" is only a regular in a chatter forum?

I don't. The point was that a "forum regular" doesn't necessarily mean the person reads the announcement folder.

See, what baffles me about this is the fact that the announcement was made while I was on a break from the games, not reading the forums, and I was STILL aware of it...

Does the thought of recieving emails updating the whole playerbase on sales and such offend you in some way? Does someone you know personally work in the marketing department and you get upset at even the thought of someone accusing them of ******** the bed?

Really, what is it to you if people are asking for better ways of informing the playebase of such things? Its well known that only a small percentage of the playerbase even frequents the forums, so already, it is a poor medium of communication to the players. Does it hurt you in any way at all? I can't fathom how. Is it good for the game to make more sales? Definately.

So what is your issue with the idea? If it was your problem to solve, Your customers asking for better communication how would you do it better? Or if you were in charge of marketing, would you say, **** em, we mentioned it in 4 places, thats good enough.

Obviously, it wasnt.

Nothing in my spam box, thanks. COH mainsite, forums, and updater info wern't working either. Probably still my fault though right mate? I dont want, or expect a hand delivered notice.

I do expect that fellow players should have be a little more understanding that not everyones situation is the same. As such, paying subscribers requesting that marketing work on better ways of communication does not seem like a request that should be shat upon. However, as you have been doing exactly that, is to me a logical definition of vehement disagreement.

There are more parties involved than "you" and "them". The site wasn't down for everyone, so that suggests it wasn't them. Doesn't mean it was you, though. There are parties in between. However, holding PS accountable for failings of other people is just plain ridiculous. So is the notion that saying "it's not their fault" is the same as saying "it's your fault".

In the hotel industry, you complain to the general manager, or the f&b manager if you have a problem with a meal, you dont complain to the cook, because frankly, he can't do anything about it. Sure, he might be able to replace the dish. A complaint to F&B or the GM however, will often comp the meal, and sometimes the table. One would hope to assume in this case, that marketing has the clout to make things happen.

You seem to be stuck on this whole fault thing. There comes a time when you need to forget about blame, and just fix the damned problem. What matters is there is a lack of communication, for whatever reason. People here are giving solutions for that, and you are saying its not needed.

Please find below ridiculous examples of where you hold the players responsible (who is PS anyway?)(Sorted. Thanks EN)


Didnt bother is not the same as unable. Who's Fault?

I chose not to use the forums... Right, must be my fault.

Who's fault is it for me overlooking it again?

You couldnt possibly be saying its our fault here right? Cause, you know, you've lumped everyone together.

Quite frankly I can't think of any word to describe your posts other than vehement. You seem to have staked out a position that marketing is perfect and there's no way to improve on it. The rest of us are saying that many of us didn't get the word, didn't get any emails despite having the correct address on file in our master account and that the advertising should have been handled better.

Is it a big deal to me? No, I'm not intending on moving any characters at this time and I already have several unassigned vet slots so it's a moot point to me. Still, it's in every player's best interest for the game to be profitable and if more people are aware of a sale then more people will take advantage of it. I'm curious as to just why you oppose that?

Let's say you were in charge of a company and you had a new widget that you wanted to sell to your existing clients. You put out a notice on your company bulletin board and maybe sent an email to some of your clients. Let's further say that a many of your clients don't even know your bulletin board is there and the majority of your clients who know it's there don't ever look at it. Would you consider posting something on your board to be the ideal way to reach your clients? If later on many of your clients told you they never got word would you just tell them it's their fault for not reading your boards? Would you berate them because your email wasn't sent to them despite your having their correct address?

As it happens I own a video production company and you can bet that I do my best to make sure my clients know I have something that they may be interested in. When clients tell me that they didn't get a message you better believe I'm going to try and find out why they didn't and correct the problem in the future.

Companies that don't do that tend to have difficulty selling their products. Bottom line, they want their client's money. It's therefore incumbent on them to do the best they can to let their client's know they have something to sell. It's the company's responsibility to inform their clients of a product if they want to sell it.

Paragon Studios.