Discussion: Upgrade to the NCsoft Launcher now!
By
Alexander_Drako,
Posted on: 2011-03-03 24:55 in News, Events and Announcement Discussion
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Already did, sent the info to Zwillinger last night, still awaiting response|
Originally Posted by Tex
It is VERY important that those of you having problems getting the Games.xml PM your IP address and DNS settings to one of the Community team members (Beastyle, Avatea or Zwillinger) regardless of your location.
That is how you can best help us resolve this problem. |
Thanks Tex, I'll be on the lookout for a solution, which I hope it'll be soon
ED: by the by, I did obtain the xml file, and followed the steps, but that didn't fix the looping issue.
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what about those of us who get the "waiting for locked file: nclauncher.exe" message when the launcher is loading?
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Originally Posted by Tex
It is VERY important that those of you having problems getting the Games.xml PM your IP address and DNS settings to one of the Community team members (Beastyle, Avatea or Zwillinger) regardless of your location.
That is how you can best help us resolve this problem. |
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If you have a copy.nclauncher.exe file in your Program Files\NCsoft\Launcher folder (or wherever you installed the Launcher), try deleting it.|
Originally Posted by TheDark1
what about those of us who get the "waiting for locked file: nclauncher.exe" message when the launcher is loading?
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If the problem persists, try uninstalling the Launcher and making sure your Launcher installation directory is removed (remove it if necessary) and make sure you have the latest installer (from here: http://us.ncsoft.com/en/launcher/ncsoft-launcher.html ) and try installing again.
Is there a way to pick the default city of install?
Every time I launch it, it seems to default to city of heroes -beta version and starts downloading the update. I can cancel but it's getting annoying.
I don't suffer from altitis, I enjoy every minute of it.
Thank you Devs & Community people for a great game.
So sad to be ending ):
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Wait...is that internal or external IP and DNS settings?|
Originally Posted by Tex
It is VERY important that those of you having problems getting the Games.xml PM your IP address and DNS settings to one of the Community team members (Beastyle, Avatea or Zwillinger) regardless of your location.
That is how you can best help us resolve this problem. |
My internet IP isn't static...so it can change with a router reset(it doesn't always but still...)
External IP and DNS settings.
If you're not sure, send it all. Better for us to have too much information than not enough.
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Avatea updated the NCsoft Launcher FAQ.|
Originally Posted by Lady_of_Ysgard
How will this interfere/interface with STEAM?
I have been asking this since this was announced. |
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Question 12: I play City of Heroes through STEAM, what do I do? Answer 12: STEAM users should continue to use the CohUpdater via STEAM. STEAM will release an update that is compatible with the NCsoft Launcher at a future date. The Wisps aura will be available to STEAM users at the time of the NCsoft Launcher transition. |
As of 0800 EST i have been unable to get the game to launch from the old launcher, no matter what i do. So i proceeded to stroll over to the forums and see what i could find, i noticed that Avatea had a post stating the following two points, which have me wondering...
"We will be discontinuing support for the current City of Heroes updater soon so bear in mind that when that happens, customers who have not upgraded to the NCsoft Launcher will be unable to log into the game using the City of Heroes updater!"
"Question 9: I'm on a Mac. Does the NCsoft Launcher work for that?
Answer 9: There will be a Mac OS version of the updated NCsoft Launcher. We will be giving you more information on this as soon as possible."
So, if i understand this, all of using the Mac version of the game are paying to not be able to play now because you have chosen to block login from the previous loader, but fail to give part of your community (no matter how small it may be) the ability to log in to a game that they are paying a monthly fee for?
I think it would be reasonable to at least have a general time frame of when we can expect this.
The old launcher (CohUpdater) is still fully supported and should be working at this time. The Mac version of the NCsoft Launcher (and Steam compatibility) will be available before CohUpdater is deprecated.
My understanding is that Mac and Steam players will have the opportunity to get the Wisp Aura.
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Oh my Cthulhu...|
Originally Posted by Alpha Wolf
Avatea updated the NCsoft Launcher FAQ.
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THANK YOU!
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done and done several times over. all the servers are currently up to date so there's no need for the new launcher to have to try updating anything but itself. install the launch to directory d:\program files\games\NCLaunch so it doesnt share the directory with the game itself(this is how i have it set up on my desktop which seems to work just fine with it). with all other launchers closed, run the new launcher. load screen popup checking background stability, download some update, close. popup, waiting for locked file : nclauncher.exe, fail/error code-1 "File is locked and cannot be patched: -nclauncher.exe". ok or exit. exit/retry/loop : ok, launcher screen....|
Originally Posted by Tex
If you have a copy.nclauncher.exe file in your Program Files\NCsoft\Launcher folder (or wherever you installed the Launcher), try deleting it.
If the problem persists, try uninstalling the Launcher and making sure your Launcher installation directory is removed (remove it if necessary) and make sure you have the latest installer (from here: http://us.ncsoft.com/en/launcher/ncsoft-launcher.html ) and try installing again. |
ok, i just ran the entire process again intending to list specifically everything the launcher says and does and came across something new. this time, and this is the first time it's ever done it, all game servers are red dots. so, now i cant even get the new launcher to be ready to run the game. That said, in the past the game servers have always been green dots that, when you click play after selecting one, another message comes up that says the launcher needs to be restarted for updates. restart now/load/error code-1/loop:restart later/launching game/fail/game is broken and cannot repair itself, sorry(paraphrase).
this is a consistent and unfailing cycle. after all this(lately), i'll go through the control panel:add remove programs and unistall ncsoft launcher, then go through windows explorer and delete the folder itself to remove any left over remnants, then delete new cohupdater.exe from live/test/beta folders and rename all old.cohupdater.exe files so i can at least play while my frustration subsides.
this is a process ive been going over since i first posted that i had this problem some 3 days ago. during that time, ive gone so far as to uninstall the entire game itself, the same way i uninstalled the launcher. ive taken all your suggestions and done my utmost to follow directions, uninstalling various other .net frameworks and updating drivers and other files and reinstalling .net/msxml files to latest and most complete versions. so far the only thing that has changed is what i cited earlier in this post; that the servers now show red dot.
what other information can i send to try getting some resolution for this?
thx for your help and suggestions thus far Tex. wish something would work so i could stop bugging you and let you get on to other things.
Woohoo!
I don't know what happened exactly, but now it works. If it was after I submitted the IP I am currently using to log into CoX, then that must've been the thing
Thank you for getting this to work, now, back to kicking butt 
Well that's it. This is beyond foolish.
If they want me to get the Games.xml file, and somehow its being prevented based on my IP and location, why not post it to a public download site like Megaupload?
I've uninstalled and reinstalled COX 3 times now and this stupid launcher more than half a dozen times.
If this wasn't ready for primetime, they should have just waited until it was.
I don't get why this is such a huge issue. I've had launchers from plenty of other games that did updates and never had a problem like this.
Meanwhile, even with just the launcher installed and COX completely uninstalled, the properties box on COX still says that the game does not support patching through the NCSoft launcher. Hooray!
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That's because your Games.xml is out-of-date and you are unable to connect to the NCsoft Launcher patch server. We can get this resolved fairly quickly if you could Private Message the information we've asked for to one of the community members.
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Originally Posted by Slashman
Meanwhile, even with just the launcher installed and COX completely uninstalled, the properties box on COX still says that the game does not support patching through the NCSoft launcher. Hooray!
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Because the whole idea is for greater security and not less?
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Originally Posted by Slashman
Well that's it. This is beyond foolish.
If they want me to get the Games.xml file, and somehow its being prevented based on my IP and location, why not post it to a public download site like Megaupload? |
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What exactly is this ncsoft launcher? Today I was able to get a game login prompt through the firewall. This is very bad, very bad!! :-) I'll probably start losing weight now because I'll be playing on my lunches.
Edit: I can get to the login and I can select a server but I get a "cannot connect to DBserver"
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TheDark1, I'm sorry I was not able to help you resolve your problems.|
Originally Posted by TheDark1
what other information can i send to try getting some resolution for this?
thx for your help and suggestions thus far Tex. wish something would work so i could stop bugging you and let you get on to other things. |
Please contact NCsoft tech support:
https://help.ncsoft.com/cgi-bin/ncso...p?p_faqid=4654
I had the infinite loop thing with the launcher, did a fresh install, it now launches the patcher, cool. I dont have my wisp aura though, and I have been fighting with this thing since the announcement. I have been escalated to other supports with nothing but "we'll look into it, let me redirect you", and by now I havent heard back from them.
If the launcher installed and updated itself properly, it should not be starting the old patcher. Have you checked to see if you can get the file listed in this post:
http://boards.cityofheroes.com/showthread.php?t=254492
If not, you should follow the directions at the bottom of that post.
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I have sent the PM to Avatea since yesterday. I even PMed her again to make sure that I didn't need to send anything else. She assured me she would pass it on to the relevant persons.|
Originally Posted by Tex
That's because your Games.xml is out-of-date and you are unable to connect to the NCsoft Launcher patch server. We can get this resolved fairly quickly if you could Private Message the information we've asked for to one of the community members.
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Do I need to send another PM to someone else? Is there anything else that would help? Because its not like I didn't follow the advice I was given here.
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Even on my laptop(never had CoH and is recently formated), the new patcher launches the old patcher. I cant download the fix, and I have sent the respective PMs already. I really dont know what else to do, and it shouldnt be registry related since my other computer behaves the exact same way(I have redownloaded the launcher to see if it was download related even)
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Originally Posted by Tex
If the launcher installed and updated itself properly, it should not be starting the old patcher. Have you checked to see if you can get the file listed in this post:
http://boards.cityofheroes.com/showthread.php?t=254492 If not, you should follow the directions at the bottom of that post. |
Friend is getting this error when he tries to install:
Internet File\ Content. IES\4SIO4565\COH_Installer[1].exe abnormal program terminate
Any ideas? 
SAVE CoX info:
Titan Network efforts
Saving CoX events/FB info
If you cannot access the Games.xml and have PM'd your external IP address, thanks! I am not alerted when these PM's come in.
For Capa Devans: Have you or your friend tried the instructions here:
https://help.ncsoft.com/cgi-bin/ncso...p?p_faqid=6086
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Well he wouldn't tell me if he was in the beta because of the NDA?!|
Originally Posted by Tex
If you cannot access the Games.xml and have PM'd your external IP address, thanks! I am not alerted when these PM's come in.
For Capa Devans: Have you or your friend tried the instructions here: "GR Closed Beta" -> "Beta Server" change |
As far as I know he isn't in the Beta. In fact he's never used test either to my knowledge.
Do you mean sneak peak?
EDIT:
Confirmed; his only install is the normal server. Which was/is working. But trying to install the new launcher; fails.
SAVE CoX info:
Titan Network efforts
Saving CoX events/FB info
After reading this stuff...
I am scared
Stormy