Updater Error: /tempfile


Aggelakis

 

Posted

Please, please, PLEASE fix the problem with the updater. Since the I17 Closed Beta, every time there has been a patch, I've gotten the following error:



C:\Program Files (x86)\City of Heroes/tempfile is not, never has been, and (probably) never will be, a vaild path (at least, for we, the end-user). The backslash \ is used for computer file paths. The frontslash / is used for internet URLs.

Clicking OK will continue to download and apply the patch correctly, but clicking Cancel will cause the updater to verify, download, and fix every single file, taking 18+ hours to complete.




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Posted

i get it too .

every time this game gets updated with even the smallest patch it breaks ....getting a tad F****D off with it now

you idiots who's salary i help pay ever going to fix it


 

Posted

Quote:
Originally Posted by Nurse_Bianca View Post
i get it too .
(rant trimmed out of quote)

Name calling and disguised foul language are never good ways to get a point across. All it does is make you look bad. Perhaps you should contact Tech Support?

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Posted

yeah well im a little annoyed right now as all attempts to sort this have failed and am now having to reinstall from scratch again.

every time a patch is made i get the same thing and it appears im not the only one.

if this game was completely free i wouldnt mind but as im paying for it , it tends to become annoying especially as its ongoing


 

Posted

Quote:
Originally Posted by Nurse_Bianca View Post
you idiots who's salary i help pay ever going to fix it
i don't think that Nurse_Bianca was using "idiot" as a pejorative, but instead as a reference to the lighthearted and ironic nickname "Idiot Box", AKA The Television. Using it on the forums is like flashing the (Edit) [small, nocturnal, winged mammal]-signal into the night sky.

Bianca:
1) have you contacted tech support yet?
2) what operating system are you using?


 

Posted

wow ....a red name ......havent had one of them pop up before

yup ....support has been contacted .........got a nice automated response
running vista unfortunately


 

Posted

Quote:
Originally Posted by Nurse_Bianca View Post
i get it too .

every time this game gets updated with even the smallest patch it breaks ....getting a tad F****D off with it now

you idiots who's salary i help pay ever going to fix it
Tell us how you really feel, make sure to not hold anything back


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Posted

Quote:
Originally Posted by Kheldarn View Post
Please, please, PLEASE fix the problem with the updater. Since the I17 Closed Beta, every time there has been a patch, I've gotten the following error:



C:\Program Files (x86)\City of Heroes/tempfile is not, never has been, and (probably) never will be, a vaild path (at least, for we, the end-user). The backslash \ is used for computer file paths. The frontslash / is used for internet URLs.

Clicking OK will continue to download and apply the patch correctly, but clicking Cancel will cause the updater to verify, download, and fix every single file, taking 18+ hours to complete.
That looks an awful lot like the prompt you get if your anti-virus software quarantines the tempfile between download and application. Some AV engines think they see NewHeur_PE in CoH and do just that. I don't think clicking "OK" would work in that case though.


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Posted

Quote:
Originally Posted by Nurse_Bianca View Post
wow ....a red name ......havent had one of them pop up before
The Television is always on. Please feel free to speak to it directly via your living room as well. Don't be concerned if it doesn't always respond, it's just a very good listener. The message is still getting through.

Quote:
Originally Posted by Nurse_Bianca View Post
yup ....support has been contacted .........got a nice automated response
running vista unfortunately
Have you already taken a look at this? I haven't seen your specific problem, but one that's very much like it:
updater problem solution from tech support

If this doesn't work and you don't hear back from them by tomorrow, please PM me.


 

Posted

I had a similar problem on when trying to update my test server files. I got around it by moving my CoHTest folder to Program Files instead of Program Files (x86).


my alts

 

Posted

Quote:
Originally Posted by The Television View Post
The Television is always on. Please feel free to speak to it directly via your living room as well. Don't be concerned if it doesn't always respond, it's just a very good listener. The message is still getting through.



Have you already taken a look at this? I haven't seen your specific problem, but one that's very much like it:
updater problem solution from tech support

If this doesn't work and you don't hear back from them by tomorrow, please PM me.
will do ....thank you very much T.V


 

Posted

Did you try running the game as an administrator? Right click the shortcut and select "run as administrator".


 

Posted

I tried the Delete Checksum thing during the Closed Beta, and it didn't help.

I haven't contacted Tech Support, but I did PM Arbiter Kim and ask him to point the correct people to this thread.

As I said, clicking OK makes everything work as though I never got the error, but clicking Cancel begins the 18+ verifiction/downloading/fixing cycle.




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Posted

Quote:
Originally Posted by The Television View Post
Using it on the forums is like flashing the (Edit) [small, nocturnal, winged mammal]-signal into the night sky
The Television is correct that using such a term is likely to bring red name attention, however more often than not it will be of the octal variety rather than the much more helpful and entertaining Television. Please don't use this term to try and summon the TV.


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Posted

Quote:
Originally Posted by Moderator 08 View Post
The Television is correct that using such a term is likely to bring red name attention, however more often than not it will be of the octal variety rather than the much more helpful and entertaining Television. Please don't use this term to try and summon the TV.
i would suggest using Id Box as an alternative.


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Posted

Quote:
Originally Posted by Kheldarn View Post
I tried the Delete Checksum thing during the Closed Beta, and it didn't help.

I haven't contacted Tech Support, but I did PM Arbiter Kim and ask him to point the correct people to this thread.

As I said, clicking OK makes everything work as though I never got the error, but clicking Cancel begins the 18+ verifiction/downloading/fixing cycle.
As cool as the Arbiters are, tech support is typically the way to go for this kind of issue (in my opinion)--they have the time and resources to track down issues with your particular setup. Arbiters are a good way to get stuff to the devs, but we are of very limited help for problems that are caused by a specific configuration. A solution from the devs will typically have to go through the build and publish process (takes forever) where tech support will give you practical advice to get you playing in a few minutes.


 

Posted

Quote:
Originally Posted by Captain Fabulous View Post
Did you try running the game as an administrator? Right click the shortcut and select "run as administrator".
I had a similar problem once shortly after "upgrading" to Windows 7** and I ran the updater as administrator once, which made it go away. I haven't had to do that since that one time.



** Meaning: after I reloaded the client in my nice clean Win7 installation, because Win7 doesn't upgrade XP. Win7 and WinXP used to hang out, but then Win7 got all like popular and stuff and now pretends like it never knew WinXP and doesn't let it sit next to it in the cafeteria or anything.


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Posted

I found that deleting a few of my programs helped. But now I can't even get in the game because it keeps saying that my fire wall is up or maintenance is still on going.


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Posted

I've been having the exact same problem for the last two days. Fixing the cohupdater file gets past the /tempfile hurdle, but then it just falls into the eternal nightmare of "downloading file manifest," then "fixing cityofheroes.exe," repeated endlessly. I've already sent a ticket to tech support, but no response yet. I'd certainly appreciate any info that could help me get past this. Thanks!

Jo


 

Posted

Quote:
Originally Posted by Kurrent View Post
I've been having the exact same problem for the last two days. Fixing the cohupdater file gets past the /tempfile hurdle, but then it just falls into the eternal nightmare of "downloading file manifest," then "fixing cityofheroes.exe," repeated endlessly. I've already sent a ticket to tech support, but no response yet. I'd certainly appreciate any info that could help me get past this. Thanks!

Jo
Did you try "run as administrator"?


 

Posted

This message seems to happen mostly to folks who have the game installed into "Program Files (x86)" on their Vista/7 machines.

Don't install into "Program Files (x86)". Install into the normal "Program Files" folder, or into a user-created folder elsewhere. Vista/7 is really cranky about stuff happening in the "Program Files (x86)" folder.

So basically, for folks who've already installed the game, move your files somewhere, then copy the updater (the file itself, not a shortcut) to your desktop. Run the updater from the desktop and tell it to install to the new folder wherever you moved them to. This should update your registry information. It will likely also place a lot of spam on your desktop, but that's OK. Just delete it all (including the updater file that you copied to the desktop). You can now run your game from the shortcut that the updater created.


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Quote:
Originally Posted by Dispari View Post
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Posted

Actually, I get this error, too, and I'm on a Windows XP machine. :P I just click ok and it goes away.


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Posted

Quote:
Originally Posted by Diellan_ View Post
Actually, I get this error, too, and I'm on a Windows XP machine. :P I just click ok and it goes away.
Windows XP 64bit? Cos that's the (x86) thing.

Additionally, you'll note that I did say "mostly", not "only".


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Quote:
Originally Posted by Dispari View Post
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.