My vet rewards are screwed up...again >_<

For the 2nd time in a row i did not get my vet rewards updated. As of feb 26 i should have gotten my 69 month badge but here i am still waiting so i log into my ncsoft account to see they bumped my vet reward to march 26 now so now i would have paid for 120 days before getting my reward. So then i think maybe they didnt take a payment...wrong they didn't forget to take their money.

Now i go ahead and file a petition regarding this and they "escalate my ticket to bla bla bla whats his nuts" to find out that my account is "correct all rewards have been rewarded".

So if i recieved my 66 month badge on nov 26 wouldn't 90 days paid time be feb 26 when they took my money? When they fixed my account the first time they had to "add paid time to my account" guess they didn't add enough in the first place. And my 2nd account didn't get a reward for almost 7 month when i had them look into that mess. I gave all my info the first time and im sure il have to give it to them again and probly every 90 days it's looking like.

Also i noticed my file with all the dates my badges were given to me are totally wrong which is what is probly screwing up the support person from helping fix my badge reward. Everyone should double check also that ncsoft is taking out double payments when they screw up your vet reward day...luckily they didn't for me.

PLEASE FIX THIS DAMN BUG OR WHATEVER IS CAUSING THIS!!!

they can see all the relevant info to insure you are getting the correct badges. all you have to do is petition it and wait.

Welcome to the club, i've lost about 3 months worth to this, and support absolutely REFUSES to see the error. They keep throwing out some vauge reasons that i was cancelled during a period, which was all of 1 hour when i changed to my new credit card.

No matter how i try explain it, they just say "it's correct" bla bla bla.

Once it gets thrown off, expect it to stay thrown off. I've had mine fixed twice so far, and can already see it's off by a month again when my next one comes due. I have a feelign I will be annoying Support every 3 months like clockwork from here on out.

My veteran rewards haven't updated since September 23rd.

I had this issue also, so I PM'd the OCR team to see what the best way to handle it was. Was told to Petition it and bam, they got me caught back up, but I can see that I"ll ahve to do it again.

I was also told it is a known bug that they are slowly trying to fix.

Yup. Got screwed out of another round of Vet Rewards. It's obvious that they current system is broken, and needs to be replaced.

I said as much when I used the "Ask A Question" on the Support Page. I also asked them to set the award date as Feb 19, the date it was supposed to award. They set it as March 2, and said nothing about the system being ****** up.

Looks like it's time to contact Niv or Kim and find out who the big guns I need to talk to are. It's past time to fix/replace the system.

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Biggest Troll on the forums? I'll give you a hint:

It is my believe the complete system is broken. I also had to request them to look into my vet rewards now for the fourth time.

Now..here is the interesting and confusing part...
Account
my account name here:
City of Heroes®
City of Villains®

Created On: Feb 15, 2005
Account Type: Standard
Account Status: Playable
Playable Until: Mar 28, 2010
Subscription: 1 Month ($)
Renewal Date: Mar 28, 2010
Total Paid Time: 3 Years, 11 Months
Veteran Rewards Time: 5 Years, 1 Months

My account is paid every month from my primary checking account..it has NEVER lapsed.It is an auto paid subscription.
Please note the vet reward time and the Total paid time !!
Explain to me how they are not only different, but almost a full year in difference?
Something is terribly wrong... Yes I have paid for 5 years of service.I started this game with a 14 day buddy trial and subscribed before the 14 day trial expired,so the 5 year 1 month vet reward is correct.
I am wondering if perhaps this is what may be causing the problems so many of us are having with this bug.
Perhaps it is time Niv or some other higher up take a look to see what corrupted the system they are using and make attempts to fix this.

just sent in my info and now i play the waiting game...or coh.

How exactly do you contact them about fixing your vet rewards?

Yes I have all booster packs as well as the Good v Evil(download only version,did not give free play time)and the retail version of CoV, IIRC the only booster that gave a free months time was the Mac version, the CoV Retail and perhaps the Good V Evil. But I could be wrong on that. I did not however get any free time for friends joining. I never sent any invitations.

Strange thing is,it used to say 4 years + for time paid. Now it seems to have lost some of those.Although I do have the badges for my time paid. Perhaps it is simply a typo,but I highly doubt that since I remember it showing 4+ years before.
I am not sure,but I think time cards show as time paid also,but again I could be wrong on that aspect and I did use a time card once.

So..1 free month for CoV retail,1 free month for Mac download,1 time card(cannot remember if the time card gave 1 or 2 months play) but again, I do remember it saying 4+ years last time I sent a support ticket for the vet rewards.

I am not complaining mind you,I have always had great responses from the support team.I am simply attempting to show that something may be wrong with the system they use to calculate the vet rewards versus time paid.

Time included with purchased products isn't free its just included in the purchase - i.e. its still paid time.

Free time would be time given on trial accounts, that gained from prizes and presumably the extra months given for loyalty recently. It would also include time granted as compensation when the problems on he servers became excessive.

well my attempt at fixing my vet rewards was full of fail. I gave them as much info as i could and it still wasnt enough. I wonder how many more month my 2nd account will pass my first account that was 6 month behind, it only needs 3 more month for both to be at the same vet lvl.

May 27,2004 to may 27,2010 = 6 years right? add 1 month for the 1 month i quit and rejoined.

Is there anyone else on the dev team that i could contact? If my math is right i should be at the 69 month.

My take on all of this is that i only started having this problem when i rejoined after quiting nov 2009. So it must be the system not knowing how to recalculate the account time correctly which is also hindering the ncsoft team from fixing the rewards.

Don't ask the Dev Team. Instead, go here, click on Ask A Question, and fill in the info.

For the subject, put Veteran Rewards Not Being Awarded.

For the question, put the following, editing the italicized parts as needed to match your info:

My City of Heroes Account last recieved a Veterans Reward, xx Months - Name, on Month Day, Year. The account is currently paid up through Month Day, Year.

The Account Details page does not show information for the next Veteran Reward, xx Months - Name. Based on the last date I recieved a Veterans Reward, I should have recieved my next one on Month Day, Year.

Please adjust my account to have xx Months - Name, and have it issued from Month Day, Year, and the next one, xx Months - Name, scheduled to be issued Month Day, Year.

For product, pick City of Heroes, and then select your home server under that.

For category, pick Account Support, and General under that.

For department, pick Account Support.

Fill in your PlayNC Master Account name and your log in name, where it asks for them, pick your OS, and then click the Continue button.

It'll load a page with the typical (incorrect for this problem) solutions. Say they didn't help (if it asks. I don't remember), and click the button to submit. Then, watch your e-mail.

That's what I've done the past two times. And when I did it the other day, they awarded my 30 Month badge that was due 2/19 on 3/2, but then calculated my 33 Month badge to be awarded on 5/22.

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Biggest Troll on the forums? I'll give you a hint:

I should've received my 57 month reward, I sent a petition and am awaiting a reply. I just found out my partner hasn't received a vet reward since November last year. She's not too impressed. This problem seems to have possibly started approximately November but not necessarily affecting all accounts. She's only due to get her 36 month reward so it's not like it's affecting only people wiht 60+.

I've also messeged Niviene regarding the situation, to see whether she can get something in motion, as people here have said, their accounts have never lapsed for more than an hour and are 3 months out according to support.

My account has been active since October 2004. I got my 60 mo. vet reward on October 25 without any problem, but haven't gotten my 63 mo. reward yet. Hadn't really even thought about it until last night, so I checked my account status before I filed a ticket. There's definitely something broken in the system.

Update:

Got a response back today from support stating that they were "able to verify that an error has occurred" and had adjusted my account status to show that I was eligible for the 63 mo. Vet badge.

Logging in my characters tonight, the 63 mo. badge is now awarding correctly.

Checking my account information, my Veteran Rewards Time has now been updated to show 5 years, 7 months, and the Veteran Rewards table is indicating that I will receive the 66 mo. badge on April 30. Seems I lost five days somewhere in this process, but I suppose I can live with that.

Bah, My Second account got hit by this. I should've had my VR hit Feb 13th and it's already into March.

Thanks to Kheldarn for the detailed post on what to say to get the issue to support.

I got the usual immediate email listing a bunch of links that aren't relavent, so now I wait for Support to look into and correct this.