Issue with Vet Rewards and Trial Accounts
By
Adamalon,
Posted on: 2009-05-26 16:51 in News, Events and Announcement Discussion
Um...so am I gonna lose my Pocket D tp'er?? I've become addicted now!
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Um...so am I gonna lose my Pocket D tp'er?? I've become addicted now!
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Buy it?
yes buy it like the rest of us who have purchased it! 
You only fail if you give up. - Dana Scully
Time Jesum Transeuntum Et Non Riverentum - Nick Cave
We're not just destroyers, at the same time we can be saviors. - Allen Walker
I have been playing for 4 months. I recently found I had access to the Valkyrie and Cyborg packs. I also found out I could apply auras and capes to all newly created toons. Will this problem be fixed or do I have to do something for it to be fixed? I typed the /petition in after I read the motd. Nothing happened. I am not sure how this all works. Could someone explain to me what I am to do?
My question: Is this an account-wide mistake? Meaning, I checked the character I was on at the time I received the MOTD, and nothing appeared out of the ordinary. So,do I need to check all the rest of my characters? Or can I assume I'm not affected?
-Largo
Founder of A.G.O.N.Y. Supergroup on Victory
Member of Thought Sanctum VG on Victory
Member of St0rm Batallion SG on Guardian
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I have been playing for 4 months. I recently found I had access to the Valkyrie and Cyborg packs. I also found out I could apply auras and capes to all newly created toons. Will this problem be fixed or do I have to do something for it to be fixed? I typed the /petition in after I read the motd. Nothing happened. I am not sure how this all works. Could someone explain to me what I am to do?
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You need to type "/petition vet rewards" (No quotes) You need to specify something after /petition It uses this as the subject of your petition.
My New Rig
: Geforce 580 GTX, Core i7 950 @ 3.20 Ghz, 24GB RAM, 240GB SSD for OS, 60GB SSD for swap = Heaven. You don't have to use /petition, you can use the menu to select Support. I think one of the categories is "Bug Report" or something similar, then fill in the text boxes as appropriate.
I reported this issue today via the NcSoft support page. The first response they gave me was that they needed to verify that I am indeed the owner of the account to which I am logged in as, asking to verify such things as home address, all of the unique serial codes I have on the account, what is my credit card number, etc. That seems very unlikely to be "real" support to me.
Main Character: Ice/Storm/Ice Controller (Justice, 1340 badges)
so here I was thinking I used all my respecs so I actually bought one and it was a glitch ????
The hard things I can do--- The impossible just take a little bit longer.
If numbers are so much more important than a teammate who is fun to play with, forget about the game altogether and go play with a calculator instead. -Claws and Effect-
I would just like at least some idea of how long this is going to keep my favorite new villain sidelined. If it's going to take 2 weeks I might as well re-roll her (she's only lvl 20), but if they are gonna fix it in 2 days I'd really rather not go that route. And since I sent in the petition yesterday, I've only received the basic auto-email they send out saying "Yup, we got your message"
I'm curious as to what will happen to people that were given things. For instance one of my characters was given 3 veteran rewards and it unlocked an extra character slot. Will that slot be taken away? If not, will I not receive one when I get the veteran badge the legit way since I already have it? What will be done to my character's costume if he is using part of the robot pack costumes when I didn't buy it?
You need to type "/petition vet rewards" (No quotes) You need to specify something after /petition It uses this as the subject of your petition.
Thank you very much. I appreciate the help.
3 days since i petitioned a character that got too many vet rewards and packs applied to it (only one character on whole account) and nothing but
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Thank you for reporting this issue.
I am transferring this ticket to our City of Heroes Support Team for further investigation. They will be in contact with you as soon as they have more information to provide.
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would love some information on this, am somewhat loathe to play and slot up a character that may need a restore to an earlier point. Just tell me if its fine or not 
I have been waiting for my 60 Month vet reward for 2 weeks.
I was supposed to get it may 16th. Nothing. Petitioned it a few times now.
When something good happens to me, I can never enjoy it....
I am always too busy looking for the inevitable punchline...
BEHOLD THE POWER OF CHEESE!
One charry for me as well, and for my sake, its my only level 50 on Heroside, it'd be a pain to loose her. I got no response from them either, but its only been a day since.
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One charry for me as well, and for my sake, its my only level 50 on Heroside, it'd be a pain to loose her. I got no response from them either, but its only been a day since.
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5 days here, nothing.....pathetic really
I'm just worried about losing the 50, Slotted out and everything, all that effort I put into her. D:
I'm fairly certain (crosses fingers) this won't be an issue of having to delete a character and redo them, just a matter of how long before they say "OK, we've fixed it, you can use them again" At this point its not even an issue of not being able to log them in, just that they've asked for us not to. 5 days since /petition for me and have received 2 emails from the GM's..the standard we got your Petition email, and a follow-up saying "Thanks for your patience, it is being worked on." With I15 in beta, its starting to look like it may be a while
My main character has this issue as well, reported it before I saw that it was a widespread issue. I know this must be a crazy bug to track down, but any kind of time frame on when we can play these characters again would be great. I'm new to the game, and it is killing me to not be able to play the character I enjoy the most. Anyone heard anything specific?
Post deleted by ElysanWhyte
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One wonders if like me every character on every server is affected, can i logg in? Support says no.....
Will there be refund for time payed for but not being able to play. My guess from the "grab a ticket and get in line" response ive recieved from support two days ago then nothing im guessing not.
Not good devs not good at all.
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really? support said no? I havent got anything past "passing it along" nearly a week ago
It's been several days. I've received no update on my ticket and I'm seeing nothing here. Any more word?
Haven't heard a peep. 
Quite irritating to be unable to log into a character for this long. At least the toon will certainly have a new day job badge (unless the toons get deleted or rolled back).
Current Triumph Server Fifties:
Jim Pinrail (energy/kin defender), James van der Helm (ill/ff controller), Jim Jab (db/sr scrapper), Golden Chalice (emp/rad defender), Exclamation (dm/sd scrapper), Jim-El (elm/sd scrapper), Riparian (spines/wp scrapper), Psychiatric Solution (mind/psi dominator), Tricky Pick (night widow), Hypohipster (km/wp scrapper)
Attention Heroes and Villains,
Were aware of a problem with certain accounts not receiving earned Veteran Rewards and/or gaining access to certain edition bonuses (like the Pocket D Teleporter or Rocket Pack) that were not purchased, or receiving more Veteran Rewards than they should have.
Some reports indicate that Trial Account limitations are being enforced on certain characters, with influence/infamy losses occurring through player trades, sales to NPC vendors or Auction House influence/Infamy redemption. If your character has been affected, please file a /petition or file a Support Ticket through our website with your account name, character name and Server. For debugging purposes, we ask that you do not log back into any affected character.