Issue with Vet Rewards and Trial Accounts

It would be nice to get some kind of confirmation on this bug. Even if it's only "be patient, we're still looking into it."

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Well something has happened....my pocket D Tp'er no longer works, still have the badge but my new toons are no longer being awarded them.

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Well, if all you want is "be patient, we're looking into it" I give you my last e-mail communication from my petition on this:

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Hello,

Thank you so much for your continued patience while we work on this issue. Our Development Team is still trying to determine what caused this to happen and we will update you as soon as we have new information.

In the meantime, please keep posted to the City of Heroes website at www.cityofheroes.com for any additional updates.
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and that was an e-mail received 5/29...I'm sure with issue 15 on test, and this affecting a relatively small number of people (at least if the size of this thread is any indication) this may not be a real high priority and it might be a while.

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This just in, posting a snipped version for others who may not have gotten this info yet...

-copied from an e-mail received just this afternoon (June 9)-
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If you have gained access to such rewards, we encourage you not to use them as they could cause problems with your character in the future when the bug is corrected. It is perfectly fine to use the characters themselves, however.
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Yeah!

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Oh well that's nice.
My wife's not gotten her 15 month rewards.

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Hello, my name is @Caligdoiel and I'm an altoholic.

I expected that you weren't allowed to claim the badge rewards or use the unlocked costume bits. But using a glitched character still seems problematic - in my case, my glitched character has access to about five years worth of veteran badges, but lost access to all the Booster pack stuff. This is a problem, since three of the costumes use those pieces. I petitioned and logged as soon as I noticed the error, and the active costume *wasn't* one of the ones affected. But what happens if I switch to a slot that has pieces that the game thinks I don't have access to? What happens when it flips out and enforces Trial limits on one of my few characters that actually has any inf?

This is a serious bug. Even if it's not affecting tons of people yet, glitched characters aren't getting fixed. So over time, more and more people are going to get hit by it. The number of posts in this thread isn't a good indicator of the number of people affected. Lots of players never visit the forums. And honestly, my first thought when it hit me was to /bug it, log out completely and go play Spore or something until they get it fixed. Rather than to keep playing and risk losing everything when the bug gets worse, or they have to reset the character to some previous backup state to fix it. Honestly, I'm still considering that option. If any more of my characters get glitched, that's probably what I'll end up doing. (I don't get to make an "I'm quitting" post, I prepaid through next Halloween when they had the holiday promotion.)

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To help clear up any confusion I might have caused and hopefully help others to get their glitched characters back in the action. Heres the entire e-mail I received:

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Hello,

Thank you again for being so patient during this ordeal. At this time the Development Team is still unsure what caused this to happen but it does seem as though powers and items that may have been lost are being corrected automatically. This means that anything that you may have lost access to should have become available again. If you lost access to something that you've paid for that you have not regained access to (powers, costume parts, etc), please let us know as soon as possible and please include the specific items that are missing.

We are aware that certain Vet Rewards have also been affected as a result of this issue. While it doesn't appear as though access to Vet Rewards was lost, we are aware of some cases in which players gained access to Vet Rewards that they were not yet eligible for. If you have gained access to such rewards, we encourage you not to use them as they could cause problems with your character in the future when the bug is corrected. It is perfectly fine to use the characters themselves, however.

Please let us know if you have any additional questions or concerns.

Take care,
GM Alura
City of Heroes Support Team
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Hope its helpful!

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[ QUOTE ]
We are aware that certain Vet Rewards have also been affected as a result of this issue. While it doesn't appear as though access to Vet Rewards was lost, [ . . . ]Please let us know if you have any additional questions or concerns.


[/ QUOTE ]

Allow me to officially let them know right here and now that I have yet to receive my 36 month Veteran reward. My wife received hers right on time in May and, since we have played exactly the same amount of paid subsription time, I should have received mine then also. Can't seem to get any response to my ticket either. Can someone help?

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Chained Bulldog level 33 Stalker on Liberty
Cobalt Blue Knight level 32 Scrapper on Guardian
Drone Keeper level 32 MM on Champion
Glacier Force level 28 Tanker on Justice
and 7 nearly full servers of alts waiting their turns.

[ QUOTE ]
To help clear up any confusion I might have caused and hopefully help others to get their glitched characters back in the action. Heres the entire e-mail I received:

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Hello,

Thank you again for being so patient during this ordeal. At this time the Development Team is still unsure what caused this to happen but it does seem as though powers and items that may have been lost are being corrected automatically. This means that anything that you may have lost access to should have become available again. If you lost access to something that you've paid for that you have not regained access to (powers, costume parts, etc), please let us know as soon as possible and please include the specific items that are missing.

We are aware that certain Vet Rewards have also been affected as a result of this issue. While it doesn't appear as though access to Vet Rewards was lost, we are aware of some cases in which players gained access to Vet Rewards that they were not yet eligible for. If you have gained access to such rewards, we encourage you not to use them as they could cause problems with your character in the future when the bug is corrected. It is perfectly fine to use the characters themselves, however.

Please let us know if you have any additional questions or concerns.

Take care,
GM Alura
City of Heroes Support Team
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Hope its helpful!

[/ QUOTE ]

Alura's good people. If she's involved, you can count on straight up info and a willingness to help.

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