Heads up: NCsoft's pushing Pando Media Booster


Aggelakis

 

Posted

got a rude surprise when I opened up the NCSoft launcher on a Windows installation a few minutes ago. NCSoft is now requiring the installation of the Pando Media Booster for it's AION release game.

If you are not familiar with the Pando Media Booster I suggest a quick Web Search and note that both Google and Bing have immediate related searches of Pando Media Booster Spyware and Pando Media Booster Malware. I would also note the searchable backlash from players of Riot Game's League of Legends, many of whom were on limited bandwidth allotments and were unable to play the LoL game due to the Pando program actively chewing through limited bandwidth.

Also as of note, the logins to AION's forum and feedback services have been shut down at the time of this posting, indicating an attempt by NCSoft to stem the backlash from what is no doubt going to be a highly upset AION playerbase.

Given NCSoft's behavior I feel it is important for Paragon Studios to get the message that Pando Media Booster is Crapware, we don't want it, and that any possible plans to introduce the program into City of Heroes needs to be terminated, say, right now.


 

Posted

NCsoft has a FAQ about it already:
Pando Media Booster F.A.Q.
https://help.ncsoft.com/app/answers/...-booster-f.a.q.

Edit:
Apparently it is also found in Lineage II, as well as Aion.

Edit2:
I have a monthly bandwidth cap from my ISP, if this EVER causes me overages, I'm going to sue NCsoft for it. I'm sure that the lawsuit could easily become a class-action lawsuit that would cost NCsoft more than they are saving with this crapware.




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Posted

I don't play those games, but that sounds insane to me. TOTALLY.


The development team and this community deserved better than this from NC Soft. Best wishes on your search.

 

Posted

Quote:
Originally Posted by je_saist View Post
Also as of note, the logins to AION's forum and feedback services have been shut down at the time of this posting, indicating an attempt by NCSoft to stem the backlash from what is no doubt going to be a highly upset AION playerbase.
I should note that Aion's going "Totally free to play" - today, in fact, if I recall the email correctly. Which means they're going to be cutting costs. They're already down to three servers as it is - so forum access is quite likely a victim of that more than Pando (which has been installed with the launcher for a while now.)

Edit: Yep. Found the email:
Play Aion® 3.0, Truly Free™
April 11, 2012!

na.aiononline.com gives "down for maintenance." From facebook:
Today is the day you have been waiting for! Aion: Ascension is here! Once the server maintenance is completed you will be able to download the patch and start exploring the new content! The estimated time for when the servers will go up is 3 PM Central. Watch here for updates on the time frame!

... so, no conspiracy to "avoid backlash."

Edit: Hey, look, they're back.


 

Posted

the only game i have played (shortly) that used the pando media booster was Asda Story 2, i didnt play it for long though cause the game is terrible lol, but i never experienced any problems with the pando thing even after an uninstall and i regularly do a clean for that kind of stuff and nothing came up


 

Posted

I've seen Pando used in a number of F2P MMOs to handle downloads. Honestly, the paranoia is both gratifying to see (people actually paying attention to what's running on their machine) and somewhat comical since you are implying that NCSoft is intentionally installing something bad on your computer so you can continue to play their game (as well as spending money in their item shops).


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Posted

Quote:
Originally Posted by Father Xmas View Post
I've seen Pando used in a number of F2P MMOs to handle downloads. Honestly, the paranoia is both gratifying to see (people actually paying attention to what's running on their machine)
I regularly monitor my bandwidth usage and running processes. I will NOT install either AION, Lineage, or any other game that uses Pando. Therefore, it is a loss to any company using it.

Quote:
Originally Posted by Father Xmas View Post
somewhat comical since you are implying that NCSoft is intentionally installing something bad on your computer so you can continue to play their game (as well as spending money in their item shops).
I don't know, I'd call it "something bad" when a program is installed, without warning I might add, that can aggressively eat a customer's ISP bandwidth cap. Worse, the NCsoft installer doesn't turn off said program when not in use. Instead it allows the P2P client start up with the OS loading.




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Posted

Quote:
Originally Posted by Snow Globe View Post
I regularly monitor my bandwidth usage and running processes. I will NOT install either AION, Lineage, or any other game that uses Pando. Therefore, it is a loss to any company using it.
Have you played Aion? Are you currently playing Aion or Lineage? Have you shown any interest in it at all?

If not, why are you complaining?

If so, you've had it on the system for a while now - it's not new.


 

Posted

I've never seen Pando use bandwidth except when I'm patching a game that uses it for patching and when the patch is done, so is Pando. Yes it's like Bittorrent but it's no different that Blizzard's BT implementation in WoW, you are only part of the peer cloud when you are downloading.


Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

Tempus unum hominem manet

 

Posted

Quote:
Originally Posted by Snow Globe View Post
Worse, the NCsoft installer doesn't turn off said program when not in use. Instead it allows the P2P client start up with the OS loading.
When I tested it, by default it did not seem to do that. It can be configured to do that, but on my system that option was off by default. It ran only when I attempted an update on Aion on my system.

Also, the notion of an "incoming port" is not quite so problematic if you happen to be behind a firewall or filtering internet router with NAT. That just won't work at all unless you actually configure your firewall for the proper port mapping. Which gosh darn it no one sent me any instructions for.


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Posted

Quote:
Originally Posted by Memphis_Bill View Post
Have you played Aion? Are you currently playing Aion or Lineage? Have you shown any interest in it at all?

If not, why are you complaining?

If so, you've had it on the system for a while now - it's not new.
I was (and stress "was") intending to try AION once it went free to play. Not anymore.

I'm also wondering how long it will take the same twits to apply the same patching process to City of Heroes. A NCsoft directive can move that system from Lineage and AION to this game. That is why I'm speaking up NOW instead of AFTER it is done.




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Posted

Quote:
Originally Posted by Arcanaville View Post
Also, the notion of an "incoming port" is not quite so problematic if you happen to be behind a firewall or filtering internet router with NAT. That just won't work at all unless you actually configure your firewall for the proper port mapping.
It isn't incoming traffic that I'm worried about. Additionally the problem is between my cable modem and the NAT. As far as I know, my traffic limits my ISP is monitoring goes in both directions, and by the time it gets to my router, it already counts as "usage".

Is it wrong not to want to know what is running on my computer and what those programs are up to?




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Posted

Quote:
Originally Posted by Memphis_Bill View Post
... so, no conspiracy to "avoid backlash."
You have to consider the source.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Quote:
Originally Posted by Texas Justice View Post
You have to consider the source.
I'm trying very hard to avoid comments like that. There are things I'll go to Sai for - specifically linux related. But if he's putting out incorrect information, I'm going to counter the information where I can with correct information, not distract from the problems with personal snipes.

I'll let others form their own conclusions about the individuals. Trying to keep personal opinions about others to myself (and, on occasion, my ignore list) since they do nothing but turn a thread nasty. And I don't want to be a reason for someone to think the boards are a hostile place.


 

Posted

Noted.

I'll just leave it with what I said earlier.

EDIT: Of course, I'm having to apply that line to more and more posters of late.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Quote:
Originally Posted by Snow Globe View Post
It isn't incoming traffic that I'm worried about. Additionally the problem is between my cable modem and the NAT. As far as I know, my traffic limits my ISP is monitoring goes in both directions, and by the time it gets to my router, it already counts as "usage".

Is it wrong not to want to know what is running on my computer and what those programs are up to?
I assume you mean incoming traffic? Assuming that Pando doesn't use any NAT transversal techniques (ugh, I hate NAT...), the increased amount of incoming traffic you'll receive will be largely inconsequential (likely lost in the regular noise that gets puked across the entire Internet constantly).

Is there any actual evidence that Pando is spyware, or does anything at all beyond acting as a proprietary bittorrent swarm?


Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

Quote:
Originally Posted by Snow Globe View Post
It isn't incoming traffic that I'm worried about. Additionally the problem is between my cable modem and the NAT. As far as I know, my traffic limits my ISP is monitoring goes in both directions, and by the time it gets to my router, it already counts as "usage".

Is it wrong not to want to know what is running on my computer and what those programs are up to?
No, but Pando was pretty blatantly highlighted by the NCSoft installer: it wasn't stealth installed. And it only seems to run with the installer when updating applications by default unless you give it permission to run at boot time, so it doesn't seem to be running stealthily at the moment either.

If you want to actually see what's using network bandwidth on your system at any particular moment, one thing I happen to run on my system is Netlimiter. There are others, but I just happen to own the commercial version. The free version shows all running processes and the net bytes transferred and bandwidth being used by all of them. I think the free version can also set rate limits per process.


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Posted

Quote:
Originally Posted by Kitsune Knight View Post
I assume you mean incoming traffic? Assuming that Pando doesn't use any NAT transversal techniques (ugh, I hate NAT...), the increased amount of incoming traffic you'll receive will be largely inconsequential (likely lost in the regular noise that gets puked across the entire Internet constantly).

Is there any actual evidence that Pando is spyware, or does anything at all beyond acting as a proprietary bittorrent swarm?
Again, I'm not concerned with -incoming- traffic. Once the files are downloaded, it won't download to my machine more. However, my ISP calculates traffic in both directions. Having this program on constantly streaming to other people offloads NCsoft's costs to me. That stinks.

There isn't a way to block it from going out to the Internet without disabling it.

I'm not objecting to it because it is spyware, it isn't. I'm not objecting to it because of the amount of incoming traffic, as once I get the files I don't download them again unless they change.

What I am objecting to:
  • The program as it does run outside of the launcher.
  • That my ISP does monitor P2P traffic (and actually throttles it).
  • That I get billed for overages beyond my Internet service plan.
  • That some manager at NCsoft will likely impose this garbage on me, despite the fact that I'm already a paying customer.

Edit:
I'll add that Pando is not currently on my machine (I have not installed either Lineage or AION, and will never will now). My main concern is when this dreck will be made mandatory for City of Heroes.




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Posted

Quote:
Originally Posted by Snow Globe View Post
What I am objecting to:
  • The program as it does run outside of the launcher.
  • That my ISP does monitor P2P traffic (and actually throttles it).
  • That I get billed for overages beyond my Internet service plan.
  • That some manager at NCsoft will likely impose this garbage on me, despite the fact that I'm already a paying customer.
Proof or Paranoia?

Wanna take bets now?


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Posted

My ISP has a $2/GB overage for internet usage. I don't have an option to go to a competing ISP, as the ISP in question has a monopoly on Cable Internet in the entire province. This ISP is known to use P2P throttling software.

As far as directives from NCsoft. I'm sure everyone in this thread can provide examples.




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Posted

Quote:
Originally Posted by Snow Globe View Post
What I am objecting to:
  • The program as it does run outside of the launcher.
  • That my ISP does monitor P2P traffic (and actually throttles it).
  • That I get billed for overages beyond my Internet service plan.
  • That some manager at NCsoft will likely impose this garbage on me, despite the fact that I'm already a paying customer.
Well, given #3, #2 seems like its actually a good thing. #1 is more of a technical trivia issue: I doubt you'd be any happier if it was somehow compiled into the launcher.

Also, the software appears to have its own rate limiter built into it. You can set that from the control panel and limit its maximum bandwidth to something low if bandwidth usage is an issue.


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Posted

Quote:
Originally Posted by Snow Globe View Post
Again, I'm not concerned with -incoming- traffic.
I'm not talking about you downloading, I'm talking about other people connecting to you to download from you. In the Pando control panel item, you can also configure a limit for how fast it can upload in "Advanced connection options" (1 KB/s is the minimum).


Quite frankly, the real problem is that any ISP charge people for total downloaded, instead of actually promising an amount of data they can provide at any given moment. It's a backwards system designed to milk the maximum profit possible (just like what the cellular industry does). Still, I'm pretty sure the vast majority of people are on an unmetered connection.

NCSoft, if they continue using Pando, should follow Blizzard's move and allow the user to easily opt out of the P2P portion.

Edit: [censored] you Arcanaville!


Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

Quote:
Originally Posted by Arcanaville View Post
Well, given #3, #2 seems like its actually a good thing. #1 is more of a technical trivia issue: I doubt you'd be any happier if it was somehow compiled into the launcher.
Actually, seeing that I can set the launcher to exit after launching the game, I'd be happier (not completely happy, an opt-out would make me completely happy about it).

Quote:
Originally Posted by Kitsune Knight View Post
NCSoft, if they continue using Pando, should follow Blizzard's move and allow the user to easily opt out of the P2P portion.
That would make me happy.




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Posted

Quote:
Originally Posted by Kitsune Knight View Post
Quite frankly, the real problem is that any ISP charge people for total downloaded, instead of actually promising an amount of data they can provide at any given moment. It's a backwards system designed to milk the maximum profit possible (just like what the cellular industry does). Still, I'm pretty sure the vast majority of people are on an unmetered connection.
More along the lines of capped than "metered" (at least to me - I can, and have never hit even on my heaviest movie/ISO/game update/beta download months, download up to 250gb before I get charged on Comcast.) That's fairly common, from my understanding - at least among the bigger ISPs. It's just a question of where that cap sits.