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Did you make sure and log out, wait a minute, and then back in after adding time card/credit card/etc?|
Originally Posted by Dr Abyss
...and for some reason it won't allow me to apply the VIP status to the account,
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Or are you saying that you were unable to add time card/credit card/etc?
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Quote:
Well if you did this over the weekend and had a problem you have to wait until Monday because Billing doesn't work weekends.|
Originally Posted by Dr Abyss
My question is, how long does it usually take for an actual human being rather than a bot to go through account issues like this and fix them? Having a non-VIP character fully slotted with invention origins and unlocked Incarnate slots is like having a car without an engine. Doesn't matter how hard you push that accelerator, you aren't getting anywhere fast.
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Once work starts on Monday you have to
1. Wait your turn. There are other people with issues ahead of you who are just as important as you.
2. Give them a chance to work on your issue once they get to it. It may not be a simple bug.
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Question : When you say you bought VIP and it won't let you apply, are you talking about this?|
Originally Posted by Dr Abyss
...and for some reason it won't allow me to apply the VIP status to the account, which is why I'm STILL having to post in the "All Access" forums. I've sent emails to their "support" but have basically got the boiler plate auto-replies back with nothing tangible actually done about it.
Okay, I'll be the first to admit that the City of Heroes support is usually less than supportive at best, but surely when there's money involved they should be a little bit more on the ball? My question is, how long does it usually take for an actual human being rather than a bot to go through account issues like this and fix them? Having a non-VIP character fully slotted with invention origins and unlocked Incarnate slots is like having a car without an engine. Doesn't matter how hard you push that accelerator, you aren't getting anywhere fast. |
https://secure.ncsoft.com/cgi-bin/St...em&item_id=593
??
If so, that does have the line in bold print :
The City of Heroes Freedom™ VIP Starter Kit can only be used to activate a NEW account and cannot be applied to existing VIP or Premium accounts.
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Quote:
|
Originally Posted by Rajani Isa
Question : When you say you bought VIP and it won't let you apply, are you talking about this?
https://secure.ncsoft.com/cgi-bin/St...em&item_id=593 ?? If so, that does have the line in bold print : The City of Heroes Freedom™ VIP Starter Kit can only be used to activate a NEW account and cannot be applied to existing VIP or Premium accounts. |
Good catch. I just checked the OP's post history and this account of his was active back in 2010. All he'd have to do is resub.
Great, so now I've got a useless paid-for account. Why they can't simply apply the status to the account is beyond me. It's not as if there's something physically stopping them. They simply use up the serial code and apply VIP to an account, it's not rocket science.
This, in my mind at least, is tantamount to theft since if you click on the "Buy Now" it doesn't give you the info that "it cannot be applied" it just takes you straight to the sales screen. And besides which, the serial code is displayed whenever I try to apply a serial code to the existing account.
Still, nice to see their customer support is so supportive of PAYING customers. I guess the P in VIP stands for Payment instead. As long as they get paid, who cares about the customer, right?
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Quote:
First, there are many people with multiple game accounts, and they've been around since launch, so there's no reason for the store to deny you the purchase just because you have an already existing account.|
Originally Posted by Dr Abyss
Great, so now I've got a useless paid-for account. Why they can't simply apply the status to the account is beyond me. It's not as if there's something physically stopping them. They simply use up the serial code and apply VIP to an account, it's not rocket science.
This, in my mind at least, is tantamount to theft since if you click on the "Buy Now" it doesn't give you the info that "it cannot be applied" it just takes you straight to the sales screen. And besides which, the serial code is displayed whenever I try to apply a serial code to the existing account. Still, nice to see their customer support is so supportive of PAYING customers. I guess the P in VIP stands for Payment instead. As long as they get paid, who cares about the customer, right? |
Second, it says in bold that it can only be applied to new accounts. An account that already exists cannot be new in any meaningful way.
Third, yes VIP accounts are paid accounts. If you're not paying a subscription with either time cards or direct payment you cannot be a VIP. That is the requirement to be a VIP. All other accounts are either Free or Premium.
Fourth, "Why they can't simply apply the status to the account is beyond me. It's not as if there's something physically stopping them. They simply use up the serial code and apply VIP to an account, it's not rocket science." Standard Code Rant. i suppose that technically you're correct, since computer code isn't actually physical, but otherwise your assertion fails.
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i make stuff...
I added the red square for emphasis.
The thing the OP wants everyone to ignore is that because the OP has a pre-existing account he can't claim that he didn't know all he had to do to reactivate his sub was log into his master account and activate it.
Instead the OP made assumptions based on incomplete information (He didn't bother reading anything about the VIP Starter Kit) which was readily available to anyone with common sense and bought a product he can't use on an existing account.
Now as to why they won't apply the active status to the OP's existing account. He didn't buy active status. If he wanted to buy active status all he had to do was log into his account and:
and that would have taken him to this page
Nowhere do they ask for a new code when reactivating a subscription.
Instead of buying active statuis He bought an activation code for a new account from the store. He probably assumed it was a new edition for the game like Going Rogue used to be.
There's nothing wrong with the code he bought. It can easily be used on a new account the same way tens of thousands of customers have already used theirs for. So the OP is not entitled to a refund or anything else.
Not paying attention to what you are buying isn't the companies fault.
Edit: Oh and another reason why they won't refund the VIP code. It wouldn't be hard for an unscrupulous person to sell that same code to any number of unsuspecting people, or to an RMT site.
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I'd put good odds that they can't actually apply that code to your account for the same reason you can't: your account is not eligible for that code. A sufficiently senior support representative might possibly be able to void that code and apply some other code to grant you a month of VIP, but that probably requires various kinds of authorization even after you work your way up the support ladder to talk to that person, and thus won't be a quick process if it can be done at all.|
Originally Posted by Dr Abyss
Great, so now I've got a useless paid-for account. Why they can't simply apply the status to the account is beyond me. It's not as if there's something physically stopping them. They simply use up the serial code and apply VIP to an account, it's not rocket science.
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In some sense, this is caveat emptor here - it lists the relevant restriction in bold print on the page for the VIP starter kit. Still, I wish you luck with support, hopefully you and they are able to resolve the issue to your satisfaction. Unfortunately, customer support issues (anywhere, not just in CoH) often take a while to get sorted out, and will require some back-and-forth between you and support. It may be helpful to remember that you're talking to customer support, not the CEO, so getting mad at them for their company's policies won't help much and can give them a reason to dump you and mark your issue as "resolved" at the first opportunity. Don't be that customer yelling at the returns counter because he didn't read the fine print.
Edit: If you want to get back into the game ASAP, you might try buying a subscription and just asking support for a refund. I have no idea if they can or do ever give refunds, but if they can/do it might be a simpler thing to request.
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So, you screw up, and somehow is NCSoft to blame?
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Originally Posted by Dr Abyss
Great, so now I've got a useless paid-for account. Why they can't simply apply the status to the account is beyond me. It's not as if there's something physically stopping them. They simply use up the serial code and apply VIP to an account, it's not rocket science.
This, in my mind at least, is tantamount to theft since if you click on the "Buy Now" it doesn't give you the info that "it cannot be applied" it just takes you straight to the sales screen. And besides which, the serial code is displayed whenever I try to apply a serial code to the existing account. Still, nice to see their customer support is so supportive of PAYING customers. I guess the P in VIP stands for Payment instead. As long as they get paid, who cares about the customer, right? |
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Let's get a few facts straight shall we?|
Originally Posted by Erhnam
So, you screw up, and somehow is NCSoft to blame?
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Firstly, I clicked on the "Buy now" option which does NOT give you the info displayed in the screenshot above. It simply takes you directly to the payment details setup. Fact.
Secondly, I have done this several times with purchases such as the Wedding/Science Packs, Going Rogue and so on, so forth. Every single one of which can be applied to an existing account. So, naturally when I see VIP I automatically assume it can also be applied to an account, since EVERYTHING ELSE can.
So, before you guys fire off on all cylinders about how much of an obvious dunce I must've been, know that this is not a simple case of not reading, it's a case of not having all the information readily available. I stand by my original assessment.
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Originally Posted by Schismatrix
First, there are many people with multiple game accounts, and they've been around since launch, so there's no reason for the store to deny you the purchase just because you have an already existing account.
Second, it says in bold that it can only be applied to new accounts. An account that already exists cannot be new in any meaningful way. Third, yes VIP accounts are paid accounts. If you're not paying a subscription with either time cards or direct payment you cannot be a VIP. That is the requirement to be a VIP. All other accounts are either Free or Premium. Fourth, "Why they can't simply apply the status to the account is beyond me. It's not as if there's something physically stopping them. They simply use up the serial code and apply VIP to an account, it's not rocket science." Standard Code Rant. i suppose that technically you're correct, since computer code isn't actually physical, but otherwise your assertion fails. |
Two, as mentioned in my earlier post and above in THIS one, it took me directly to the payment screen and gave no such indications that it was for new accounts only. I assumed the "Starter Pack" crap came with either badges or emotes as has been the trend in similar games and previous packs.
Three, you missed the point entirely. The point was the P in VIP. Very Important Payment. A little joke. Of course I know VIP is a paid for account. That's what I've been trying to get my hands on. That's what I paid for.
Four, your "Standard Code Rant" argument might apply in most cases, but not on a system which regularly deals with the application of these very serial codes. Furthermore, the same serial code is DISPLAYED when I select "Apply a Serial Code" in the actual game account options under City of Heroes. That's evidence if little else that the code is already there, they just need to be linked.
I get that everyone wants to jump on the "flog the ranting idiot" bandwagon, but at least be constructive here. You'd be less than happy if you had paid for one thing which turned out to be another. If nothing else, im entitled to be pissed off it's taking them so long for a simply reply. Even if it is just to say "Sorry, there's nothing we can do.". That, at least, would be some form of conclusion to this matter.
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Doc - can you give us a link to the page with the "Buy Now" button that bypassed the Store page with the "New accounts only" warning?
And if you contact support via the website, they MIGHT be able to a) invalidate that code and b) give you one for 30 days of VIP.
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I just went to NCSoft.com, clicked on store, clicked on the "Buy Now" on the VIP listing on the front page of the store, and that took me directly to the screenshot above.
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Originally Posted by Dr Abyss
Firstly, I clicked on the "Buy now" option which does NOT give you the info displayed in the screenshot above. It simply takes you directly to the payment details setup. Fact.
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Serious question time. In order to make a constructive reply to your previous posts, I need more information on which to base a response.
Where is the "Buy now" option that you clicked on?
If it is on the City of Heroes website, what exact page of the website was it? You can copy and paste the address here.
If it is on the NCSoft site, what exact page of the website was it? You can copy and paste the address here.
If it is a different website that has this, the address for that page would be most helpful. You can copy and paste the address here.
If it is in the Launcher, are you running the Windows client or the Mac client?
If it is in the game, which screen is the Buy now option on? Is it in the Paragon Market window? Is it in the Paragon Rewards window (haven't looked at it on my non-VIP account in a while, so don't know if there is one)? Is it on the Character Select screen (haven't paid attention to what is on that screen other than the character I log in, do don't know if there is one)?
Without knowing where you are seeing the "Buy now" option, I'd only be making educated guesses (as the others did based on too little information given in your first two posts).
EDIT: Scooped by taking too long to type this while eating lunch. Still, a valid question.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Have you tried contacting NCSoft Support?
https://support.cityofheroes.com/app/chat/chat_launch
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Yes, it has been reported here that NC Soft support, with a lot of *polite* begging, will invalidate a code and transfer it to another account. They permanently close/ban the account you transfer from, in that case, to prevent any kind of RMT or account selling. But they can do it.
Bear in mind they are not obliged to do it. The item really does say that it can't be applied to an existing account, so you have no one to blame but yourself. Support is just ordinary folks who don't make these rules. And any time they bend a rule, they are sticking their own necks out for you. So do please be civil.
Don't forget too that you could just give the code to someone. If you have a friend who'd like to try the game out for 30 days and the two of you would play together, give them the code. At least then the $15 won't go to waste, and it should be fun!
No matter what the OP clicks on
he is still led to the same place.
And when you click on the "Buy Now" button the very next screen you are taken to is this.
You can't buy the VIP Starter Kit without going to this screen first, where it clearly tells him that:
The City of Heroes Freedom™ VIP Starter Kit can only be used to activate a NEW account and cannot be applied to existing VIP or Premium accounts.
You can't buy the VIP Starter Kit from the Paragon Market.
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Originally Posted by gameboy1234
Yes, it has been reported here that NC Soft support, with a lot of *polite* begging, will invalidate a code and transfer it to another account. They permanently close/ban the account you transfer from, in that case, to prevent any kind of RMT or account selling. But they can do it.
Bear in mind they are not obliged to do it. The item really does say that it can't be applied to an existing account, so you have no one to blame but yourself. Support is just ordinary folks who don't make these rules. And any time they bend a rule, they are sticking their own necks out for you. So do please be civil. |
What Gameboy said. Tho I don't think the OP can be successful at being polite and civil to CS. He's too wrapped up in self righteous indignation at the very idea that he just made a mistake.
For some people it's far easier to throw a temper tantrum that man up and admit they were wrong.
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Oh, sure, easy for a hard-drinking squirrel to say. You're at that stage of inebriation where you're the smartest person in the room, aren't you? |
Originally Posted by Forbin_Project
For some people it's far easier to throw a temper tantrum that man up and admit they were wrong.
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I.e., he's drunk enough to be an oil company executive? That works, strangely.
Careful Iron. I had a post modsmacked a while back because talking about inebriation is against forum rules.
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Yes, I was wrong to have bought it. No I did not lie when I said it took me DIRECTLY to the payment screen. I'll post video evidence later, just to prove it which you'll no doubt say I must have doctored in some way because you're obviously never wrong yourselves.|
What Gameboy said. Tho I don't think the OP can be successful at being polite and civil to CS. He's too wrapped up in self righteous indignation at the very idea that he just made a mistake. For some people it's far easier to throw a temper tantrum that man up and admit they were wrong. |
As for being civil, I'll be civil when people can give a response that isn't condescending or downright rude. I think I have every right to be annoyed with NC for this one.
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Quote:
I think it says a lot that the OP still refuses to answer any of the questions put forth by Rajani and Texas Justice and instead he says he'll post video evidence, but pre-emptively accuses everyone of dismissing his evidence as doctored. |
Originally Posted by Dr Abyss
Yes, I was wrong to have bought it. No I did not lie when I said it took me DIRECTLY to the payment screen. I'll post video evidence later, just to prove it which you'll no doubt say I must have doctored in some way because you're obviously never wrong yourselves.
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Sounds like a guilty conscience to me.
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| As for being civil, I'll be civil when people can give a response that isn't condescending or downright rude. I think I have every right to be annoyed with NC for this one. |
By your own statements you claim you blindly clicked the "Buy Now" button instead of the "More Info".
So even if there is a webpage that everyone here is unaware of that skips over the information page. You still are the only one responsible for not taking the time to find out what it was you were buying.
You chose to buy a product without clicking on the "More Info" and finding out exactly what it was that you were buying.
No matter how you try to spin this, You. Made. The. Mistake.
NCSoft is blameless. No one at the company forced you to disregard reading the product description.
And if the attitude you are displaying here is the same one you are showing Customer Service, you aren't going to be happy with the resolution.
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Sure, lets go|
Originally Posted by Dr Abyss
Let's get a few facts straight shall we?
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Originally Posted by Dr Abyss
Firstly, I clicked on the "Buy now" option which does NOT give you the info displayed in the screenshot above. It simply takes you directly to the payment details setup. Fact.
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Quote:
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Originally Posted by Dr Abyss
Secondly, I have done this several times with purchases such as the Wedding/Science Packs, Going Rogue and so on, so forth. Every single one of which can be applied to an existing account. So, naturally when I see VIP I automatically assume it can also be applied to an account, since EVERYTHING ELSE can.
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Quote:
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Originally Posted by Dr Abyss
So, before you guys fire off on all cylinders about how much of an obvious dunce I must've been, know that this is not a simple case of not reading, it's a case of not having all the information readily available. I stand by my original assessment.
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Originally Posted by Dr Abyss
One, I can create any FREE account without needing to buy it or upgrade it. Your argument is invalid.
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Originally Posted by Dr Abyss
Two, as mentioned in my earlier post and above in THIS one, it took me directly to the payment screen and gave no such indications that it was for new accounts only. I assumed the "Starter Pack" crap came with either badges or emotes as has been the trend in similar games and previous packs.
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Quote:
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Originally Posted by Dr Abyss
I get that everyone wants to jump on the "flog the ranting idiot" bandwagon, but at least be constructive here. You'd be less than happy if you had paid for one thing which turned out to be another. If nothing else, im entitled to be pissed off it's taking them so long for a simply reply. Even if it is just to say "Sorry, there's nothing we can do.". That, at least, would be some form of conclusion to this matter.
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If you get off your high horse and recognize YOU were the one who made the mistake, and then POLITELY ask ncsoft for a refund, you may get something. IF you keep your entitled brat attitude, I sure hope then dont refund anything
Bring us that "proof" that you can buy that pack withouth being notified that it wont work on an non-free account, and ill apologize and say that you were right.
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To be specific - they will close any game accounts made with the erroneous code(s). Not the master account|
Originally Posted by gameboy1234
Yes, it has been reported here that NC Soft support, with a lot of *polite* begging, will invalidate a code and transfer it to another account. They permanently close/ban the account you transfer from, in that case, to prevent any kind of RMT or account selling. But they can do it.
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Quote:
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Originally Posted by Dr Abyss
As for being civil, I'll be civil when people can give a response that isn't condescending or downright rude. I think I have every right to be annoyed with NC for this one.
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Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
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...and for some reason it won't allow me to apply the VIP status to the account, which is why I'm STILL having to post in the "All Access" forums. I've sent emails to their "support" but have basically got the boiler plate auto-replies back with nothing tangible actually done about it.
Okay, I'll be the first to admit that the City of Heroes support is usually less than supportive at best, but surely when there's money involved they should be a little bit more on the ball?
My question is, how long does it usually take for an actual human being rather than a bot to go through account issues like this and fix them? Having a non-VIP character fully slotted with invention origins and unlocked Incarnate slots is like having a car without an engine. Doesn't matter how hard you push that accelerator, you aren't getting anywhere fast.
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