Today's update emptied my power trays

Random or not.. I logged in three characters and all had their trays emptied. This sucks beyond words!!!

I don't want to logg my main in now because of this. Dont want to redo a toon where all slots are used... all of them! A side-effect of the many many almost worthless temp powers.

If this isn't officially fixed I wait with all my other toons till the holiday event is over! Thanks...

Well if you already have had the winter temp powers from past winter event, then a bug make you to not have them this year (like last year) and this bug prevents another bug to destroy your trays by awarding you the 2 winter temp powers.

bug or bug, choose the one you prefer...

Same as Talen, I just logged into my MM and his trays were wiped, and my macro buttons were lost. Thankfully my Ill/Rad troller on Virtue was safe, as his tray is half macro buttons to vocally cast his powers and I'd REALLY hate to have to do them all again.

This bug hit Hanano, one of my Masterminds, last night, clearing all of her trays. It even wiped out her macros. Needless to say, I was NOT amused about having to rebuild all that.

I'm not going to touch my other MM until this bug is killed. Preferably quickly. And with fire.

Lots and lots of fire. <_<

Hit my corrupter after gifting people then zoning into an incarnate trial. Yes so I spent the first part of the trial redoing my 5 trays of powers and had to redo ALL of my macros.

A RED person needs to come in here and address when they are going to fix this gamebreaker.

Hit me, lost macros on my MM, all trays also set to tray 1. And every other character I've tried so far - four of them before i gave up.

Bloody annoying. Want to log on alts to get badges and the gifts. Dont want to have to set them all up again!

Still have loads of characters effected by the no icons selection on map - spending more time re-arranging my characters back than I get to play.

Grrrrrrrr.

Yep. Still not repaired. They're probably rushing to cobble together the next update. I don't even want to log any of my other toons in.... most of my characters use a minimum of 7 trays.

ive waited patiently now for two days for a response regarding this bug which im sure is very annoying to players who only use 3 powers trays.

I use all 9 power trays - as i run all the incarnate trials regularly and have macros for each trial - so far i have logged in 5 toons and 4 of those toons had been affected and their trays were totally empty - the only toon so far NOT affected is my main badger that was created over 6 years ago. I had one toon that seemed ok when i logged her in the first time, but the powers disappeared the second time

I wont be logging anymore toons in until this is fixed

Devs - give us a clue please: When the "fix" does come will it mean that toons so far NOT logged in since the bug will be ok, and all nine trays on each will be as they were before you broke them

Logged in 2 more toons.. All trays reset and macro's lost. I WILL NOT LOG MY MAIN while this is active!!!

This is a game breaking feature that destroys people's game interface and macro's completely. And this is an unexceptable bug!

It is beyond annoying. Have only logged in 3 toons since I found the bug. Well..3 newer toons, logging older ones (100 days inactive) saw them without the bug.
Really is sad, and not at all surprising, that a comment has not even been made by a redname. I was pissed at just getting 3 trays lost..cant imagine the work some people have put into lost macros.
Hopefully it is fixed tonight (for me) as the servers went down. If not, and it becomes another week long fix, like that last god awful patch, welllll...

Say it with me guys and gals:
'All I want for Xmas is a BUG FREE patch!'

Just one..even if it added a single thing, and managed not to destroy ANYTHING..miracles can happen, right?

For me this only happened on the 3 characters that I've created since last years event.

Just logged on with another character and its tray where fine, hurrah i said and took the train, on entering the new zone my trays had reset to empty so no hope the patch had fixed it. Submitted a bug report and logged out. Not renewing my subscription until it is fixed (or the winter event ends).

Both toons I logged on today we hit with this garbage. When is this going to be addressed its gamebreaking because it destroys macros too.

Come on man devs get with it, this "IS" serious. Not going to even try logging my Khelds or MM's. Pffft.

Patch adds stuff and also has a very annoying bug that hits a huge amount of people: Check

People report said bug in game and on teh forums, with no response: Check

Incremental patch comes in 2 days fixing a totally DIFFERENT bug and not even adding this one to Live Issues: Check

Bug in question will possible, maybe, if we can find those jam donuts, dont ya know, get fixed NEXT week: Check?

Very sad that is not shocking at all.

So far, I've played around 18 characters and none of them have been affected, whether they were old or new, had the old badges or not.

I've been told by others that they've not been affected at all or that only a few have characters have been affected. Of the ones affected, some people couldn't find any commonality between them while other people could (as tanstaafl did). Others have reported that all of their characters are affected. There seems to be no consistency.

I'm sure this is part of what is making it difficult to determine what exactly is causing the problem and how to fix it.

Also there is normally a several day gap between the build and when it's pushed live. For instance Tuesday's patch, Dec 13th, was built on Dec 1, 2011. That patched the version that was built on Nov 17th but pushed to live on the Dec 5th.

And while this fix was rushed (dated Dec 14th, pushed to live today) it fixes the limited time annual event. I would expect another patch next Tuesday to hopefully address the tray reset.

Another one with cleared trays.

Wouldn't be such a huge deal if it hadn't happened to alts that have a ton of powers, ie., Crab Spiders, Huntsman, etc, and those with keybinds.

Justice 5/15 alts affected

Virtue 2/3 affected

Protector 2/5 affected

There was no pattern that I could see. Some were alts that were created back in 2007, others were created in the last month or so. Some were low level, others were max. Some had 2 trays open, others 3 or 4+. Villains, Heroes, Rogues. Didn't matter.

Really a bummer. I once had screenies of my tray setups for alts with lots of powers, but lost them when my computer died. Don't have the keybinds anymore, either. /sigh

You complained that they hadn't added it to the Known Issues so I pointed out and linked the two Known Issues lists where they had already added it. That's not whining. That's merely correcting someone else's incorrect statement with facts.

You also offered an insult towards their process of fixing issues that I addressed with factual information instead of denigrating remarks like the one you used:

This bug effected me for the first time with this updated. /Bugged it on one of my characters. Curiously they weren't all effected. But 2 out of 3 so far. I am not planning on testing them all