How do i get another gm to look at my ticket?
By
Ad Astra,
Posted on: 2011-11-07 20:39 in Player Questions
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That is indeed what happened, but no explanation was given, various assumptions were made but I or we wasn't told in black and white the real reason as to why I or we had to lose our names.|
Originally Posted by Arbegla
When the servers got merged (as in the EU and american servers are now 1 server) a lot of the EU players had to change their global, as america players may have had them already.
That could be what hes talking about, in which case it was already explained 'why' and that he would basically have to suck it up. |
Various other ideas were proposed at the time, again no answer, my ticket was to find the answers and like I said I'm still waiting 6 months later, still with a bad taste in mouth, although this did give me the kick up the *** I needed to go and find myself another game to play, which atm I am enjoying and driving CoH hard for my main game.
Too many 50's to list here's a few you may know.
Slazenger, Area51, Area53, Area54, Erruption, Mind Plague, Thresher, Sheath, Broadside, Debt
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They did indeed explain what was happening and why in a FAQ:|
Originally Posted by Slazenger
That is indeed what happened, but no explanation was given, various assumptions were made but I or we wasn't told in black and white the real reason as to why I or we had to lose our names.
Various other ideas were proposed at the time, again no answer, my ticket was to find the answers and like I said I'm still waiting 6 months later, still with a bad taste in mouth, although this did give me the kick up the *** I needed to go and find myself another game to play, which atm I am enjoying and driving CoH hard for my main game. |
http://boards.cityofheroes.com/showthread.php?t=255268
Here's the relevant section:
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What will happen if my European account name is the same as someone else’s in North America? We wanted to keep this process as simple and manageable as possible to allow European and North American accounts to access all City of Heroes servers. All European accounts with a name conflicting with a North American account will be prepended with an “EU”. For instance, let’s take a hypothetical European account called “Cityof”. Pre-pended with “EU” would make it “EUCityof”. That is the only change to account names in that respect. We determined that this was the lowest number of users that would be affected by this account name change. North American accounts with conflicting names won’t be affected by this change. What about global handle in game? Will those be affected by name collisions? Yes indeed. All European players with a global chat handle name collision will have their global handle changed to the name of the last character they log out with before Global Server Access is enabled. If the global handle still has a collision after the initial change, letters will continue to be dropped from the end of the name until no collision is present. The European players that are affected by the chat handle collision will receive a global name change. This name change will only be offered to the players affected by the automatic name change. Please note that character names will not be affected. We are merely unifying both server lists and as such, all characters will remain on their original server. |
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@Inquisitor
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Yes, exactly.|
Originally Posted by SerialBeggar
Didn't the Global Chat server crash a couple of times? I recall thinking the the warning to be careful about changing your global handle because you could only change it "once" wasn't so cast in stone any more around that time because people were getting so many opportunities for a rename.
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Originally Posted by Slazenger
That is indeed what happened, but no explanation was given, various assumptions were made but I or we wasn't told in black and white the real reason as to why I or we had to lose our names.
Various other ideas were proposed at the time, again no answer, my ticket was to find the answers and like I said I'm still waiting 6 months later, still with a bad taste in mouth, although this did give me the kick up the *** I needed to go and find myself another game to play, which atm I am enjoying and driving CoH hard for my main game. |
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Yes, I see this answer a lot, again the answer just doesn't make sense. How can you affect the least amount of people?|
Originally Posted by Snow Globe
Yes, exactly.
Black and white for the EU losing names to NA players: You were warned ahead of time, you were told ahead of time. They took the path that would affect the least amount of players. Sadly you were one of those players. |
In order to conflict there has to be the same amount of people affected on a NA server then there are on the EU server, so if 10 from the EU had the same global as 10 on the NA they would conflict. Confliction affects either servers at the time equally, it's impossible for any side to be affected more or less, regardless of size of population.
So that answer did nothing to satisfy me, which is why I wrote a ticket and got no reply, which now I can't blame them for, if that was the best answer they could come up with and post.
Too many 50's to list here's a few you may know.
Slazenger, Area51, Area53, Area54, Erruption, Mind Plague, Thresher, Sheath, Broadside, Debt
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Since no one really knew whether or not they'd be hit by the change there were more players on the NA side to be upset by the POTENTIAL of getting changed. Chances are they made the decision based on the complaints they were likely to get before the change went into effect. Again, if I'd been one of the Euro players hit by the change I would have been upset. But it would have been a fairly straightforward decision to give themselves less headaches from people concerned about the change before it happened.
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Originally Posted by Slazenger
Yes, I see this answer a lot, again the answer just doesn't make sense. How can you affect the least amount of people?
In order to conflict there has to be the same amount of people affected on a NA server then there are on the EU server, so if 10 from the EU had the same global as 10 on the NA they would conflict. Confliction affects either servers at the time equally, it's impossible for any side to be affected more or less, regardless of size of population. So that answer did nothing to satisfy me, which is why I wrote a ticket and got no reply, which now I can't blame them for, if that was the best answer they could come up with and post. |
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@Inquisitor
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Well, as a number of people who do database type things mentioned during discussions of the upcoming merger, presumably the EU database was added to the US database. This would largely be because the EU database had far fewer entries than the US database, so there would be far fewer entries to check for conflicts, and since the EU records were being added as what would basically be new accounts to the US database there are far fewer opportunities for charlie foxtrots if any conflicts are reconciled by changing the new records as they're being added rather than changing existing database entries. Especially since some entries have to be changed and checked by hand if they're an existing part of the database to prevent FUBARs. This is not an issue with a brand new entry.|
Originally Posted by Slazenger
Yes, I see this answer a lot, again the answer just doesn't make sense. How can you affect the least amount of people?
In order to conflict there has to be the same amount of people affected on a NA server then there are on the EU server, so if 10 from the EU had the same global as 10 on the NA they would conflict. Confliction affects either servers at the time equally, it's impossible for any side to be affected more or less, regardless of size of population. So that answer did nothing to satisfy me, which is why I wrote a ticket and got no reply, which now I can't blame them for, if that was the best answer they could come up with and post. |
Adding a much larger database to a smaller one when conflict checking is necessary is counterproductive and creates far more opportunities for errors to occur.
Dr. Todt's theme.
i make stuff...
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Globals are unique across all servers. Only one person can have a given global name... 10 people cannot have the same global.... It only takes one to conflict, so it was unavoidable that *somebody* was going to loose out. I feel badly for those who lost their globals, but short of running a lottery for each conflict, there was really no "fair" way of resolving the issue.|
Originally Posted by Slazenger
... so if 10 from the EU had the same global as 10 on the NA they would conflict....
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Don�t say things. What you are stands over you the while, and thunders so that I cannot hear what you say to the contrary. - R.W. Emerson |
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I think it boils down to a few facts|
Originally Posted by Slazenger
Yes, I see this answer a lot, again the answer just doesn't make sense. How can you affect the least amount of people?
In order to conflict there has to be the same amount of people affected on a NA server then there are on the EU server, so if 10 from the EU had the same global as 10 on the NA they would conflict. Confliction affects either servers at the time equally, it's impossible for any side to be affected more or less, regardless of size of population. So that answer did nothing to satisfy me, which is why I wrote a ticket and got no reply, which now I can't blame them for, if that was the best answer they could come up with and post. |
1) There are going to be conflicts, so we need to figure out a way to deal with it.
2) It's easiest from a technical point of view to change either the EU name every time there's a conflict or the NA name every time there's a conflict, harder to make it alternate or randomly determine, so we need to pick one or the other.
3b) People will be upset either way, there are more customers in the US than in EU, would we rather have US customers angry with us, or EU customers? (hint: the answer here is EU)
3a) Since there are fewer people on the EU servers, so it will be quicker to check all the EU names for conflicts than to check all the NA names for conflicts (as this process involves "take name N on list A and see if there's a match on list B. Making the shorter of the two lists A means fewer names to check and if the program checking it can sort intelligently rather than just go through every name on list B each time, then time is saved overall)
Conclusion) If there's a conflict, the EU name will be changed.
To clarify 3b (and justify the "affect the lowest number of people" reasoning), people upset about the name change are likely going to complain about it to their friends and to anyone who'll listen. The US playerbase has more people who might listen and might draw a negative view of the game as a result (which could lead to a potential player not joining, or even an existing player leaving). So, making the EU names change instead of US means that a lower number of people will hear, and thus be affected by, the complaints (working off the assumption that, back when the servers were split between EU and US, US players generally spoke with US players and EU with EU. I wasn't around back then so I don't know if there was a lot of EU to US talking and friending).
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200k NA players vs 100k EU players.|
Originally Posted by Slazenger
Yes, I see this answer a lot, again the answer just doesn't make sense. How can you affect the least amount of people?
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Best practices for database merging means you add the smaller database to the larger. Go through the smaller list adding each name to the larger.
- Take name from smaller list.
- The computer checks as each name to see if the name already exists.
- If the name exists, then the new (EU) name gets changed.
- If the name does not exist, then the name doesn't get changed.
- Add name to the larger list.
- Go back to step one until finished.
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Originally Posted by Slazenger
In order to conflict there has to be the same amount of people affected on a NA server then there are on the EU server, so if 10 from the EU had the same global as 10 on the NA they would conflict. Confliction affects either servers at the time equally, it's impossible for any side to be affected more or less, regardless of size of population.
So that answer did nothing to satisfy me, which is why I wrote a ticket and got no reply, which now I can't blame them for, if that was the best answer they could come up with and post. |
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Originally Posted by ClawsandEffect
There's a timer on it. Had you done it recently before you didn't get the option?
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Originally Posted by MAD UMLAUTS
Nope.
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Had you done *ANY* of the signature arcs on that character within the past week?
Paragon City Search And Rescue
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Wow, you didn't get a response to a highly confrontationally worded petition? SHOCKER!!! |
Originally Posted by Slazenger
Gave up with support many many moons ago, wrote a ticket asking for a valid answer as to why I was going to lose my Global after 7 years of establishing, still waiting for a reply almost 6 months later, now if that ticket didn't warrant a answer I don't fancy my chances of any other ticket getting a response.
Also I asked them to check into a matter of griefing and still waiting for a response 6 months later. |
Here's the valid answer: You're not paying for your sub anymore.....
Edit: Sorry, global name, not global channels. For the global name, you're losing them because, well, the US server list was there first so the US players get priority when a global name conflict comes up. If that's not good enough for you, tough @#$%. There was no way of handling that without making someone upset. You lost the draw. Get over it.
Virtue Server
Avatar art by Daggerpoint
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That really isn't a valid answer...VIP is supposed to get priority on the petitions yes but it's not supposed to mean "Only VIP subscribers will get answers to petitions"
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Originally Posted by Tyger42
Wow, you didn't get a response to a highly confrontationally worded petition? SHOCKER!!!
Here's the valid answer: You're not paying for your sub anymore..... |
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http://na.cityofheroes.com/en/about_...cho.php#tabs-4|
Originally Posted by Twilightdusk
That really isn't a valid answer...VIP is supposed to get priority on the petitions yes but it's not supposed to mean "Only VIP subscribers will get answers to petitions"
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Under "Premium In-game customer support":
Free players: Not available
Premium players: Not available
VIP Players: Included.
Doesn't say anything about "priority"....
Virtue Server
Avatar art by Daggerpoint
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That's just in game support. Premium and free accounts should get access to support, via their on file email. Not in game support. And, in the case of email support, VIPs do get priority (i'm sure i read it somewhere..) so in the event of a premium and VIP sending in the same petition, the VIP gets help first.
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Originally Posted by Tyger42
http://na.cityofheroes.com/en/about_...cho.php#tabs-4
Under "Premium In-game customer support": Free players: Not available Premium players: Not available VIP Players: Included. Doesn't say anything about "priority".... |
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This is correct. The "in game" support mentioned is referring to the GMs who show up and ask what the problem is and how they can help you.
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Originally Posted by Arbegla
That's just in game support. Premium and free accounts should get access to support, via their on file email. Not in game support. And, in the case of email support, VIPs do get priority (i'm sure i read it somewhere..) so in the event of a premium and VIP sending in the same petition, the VIP gets help first.
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Don't count your weasels before they pop dink!
To the OP:
Here's the requisites for getting your alignment merit for completing the SSA.
1. They share a reward table. No more than 1 alignment merit may be earned per week by a single character, no matter how many times the character runs it.
Exception: The characters first run of any SSA is a free pass.
2. Rogues and Vigilantes are ineligible for alignment merits.
3. Characters that change their alignment from Hero to Villain and vice-versa must have completed at least two morality missions to be eligible for the alignment merit.
4. It is incumbent upon the player to make a note when the last time any given character ran the SSA to the hour, it seems. Example: If you ran it on Saturday 2:00 pm and tried to run it again the following Saturday at 8:00 am., no alignment merit for you. Keep track of the date and time of completion for best results!
"Most people that have no idea what they are doing have no idea that they don't know what they are doing." - John Cleese
@Ukase
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Okay i know all this already also my issue has been resolved now.
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Originally Posted by Ukaserex
To the OP:
Here's the requisites for getting your alignment merit for completing the SSA. 1. They share a reward table. No more than 1 alignment merit may be earned per week by a single character, no matter how many times the character runs it. Exception: The characters first run of any SSA is a free pass. 2. Rogues and Vigilantes are ineligible for alignment merits. 3. Characters that change their alignment from Hero to Villain and vice-versa must have completed at least two morality missions to be eligible for the alignment merit. 4. It is incumbent upon the player to make a note when the last time any given character ran the SSA to the hour, it seems. Example: If you ran it on Saturday 2:00 pm and tried to run it again the following Saturday at 8:00 am., no alignment merit for you. Keep track of the date and time of completion for best results! |
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Erm, are you aware that global's did not launch when the game did?|
Originally Posted by Tyger42
Wow, you didn't get a response to a highly confrontationally worded petition? SHOCKER!!!
Here's the valid answer: You're not paying for your sub anymore..... Edit: Sorry, global name, not global channels. For the global name, you're losing them because, well, the US server list was there first so the US players get priority when a global name conflict comes up. If that's not good enough for you, tough @#$%. There was no way of handling that without making someone upset. You lost the draw. Get over it. |
Did I mention that I wasn't paying my sub no more?
lol, I got the tough **** part, was about the only sense you made there.
Still, I'll leave this thread for the purpose it was created, I have no wish to participate with people that feel they need to swear it's childish, just a tip but when you get older you will find swearing at people isn't the be-all and end-all, take your time I'm sure you can find better wording to come across with.
Too many 50's to list here's a few you may know.
Slazenger, Area51, Area53, Area54, Erruption, Mind Plague, Thresher, Sheath, Broadside, Debt
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I should point out that nowhere did I even remotely say that non-VIP players would never get petitions answered, however. What I did say was that an openly hostile petition such as the one in question at the time stood a high chance of getting "overlooked".
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Originally Posted by Arbegla
That's just in game support. Premium and free accounts should get access to support, via their on file email. Not in game support. And, in the case of email support, VIPs do get priority (i'm sure i read it somewhere..) so in the event of a premium and VIP sending in the same petition, the VIP gets help first.
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Virtue Server
Avatar art by Daggerpoint
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Considering that I've been playing since beta, I'm pretty sure that I am, yes. Just as I'm sure that this fact is completely irrelevant.
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Originally Posted by Slazenger
Erm, are you aware that global's did not launch when the game did?
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Virtue Server
Avatar art by Daggerpoint
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Actually, the belief that cursing is in and of itself a sign of a childish, small vocabulary is childish itself. As your vocabulary expands, you find that a properly placed curse word functions much like an additional piece of punctuation, adding a punch and emotion to your statement that would not be there without it. It's a bit like adding hot peppers to something you're cooking. The right amount adds a nice punch, but too much overwhelms it.
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Originally Posted by Slazenger
Still, I'll leave this thread for the purpose it was created, I have no wish to participate with people that feel they need to swear it's childish, just a tip but when you get older you will find swearing at people isn't the be-all and end-all, take your time I'm sure you can find better wording to come across with.
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Originally Posted by Back Alley Brawler
Did you just use "casual gamer" and "purpled-out warshade" in the same sentence?
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Groovy! How was it resolved?
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Originally Posted by MAD UMLAUTS
Okay i know all this already also my issue has been resolved now.
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If we are to die, let us die like men. -- Patrick Cleburne
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The rule is that they must be loved. --Jayne Fynes-Clinton, Death of an Abandoned Dog
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I think the point was that global names were added simultaneously for EU and US players, so the fact that the US servers were here first is actually the irrelevant bit.|
Originally Posted by Tyger42
Considering that I've been playing since beta, I'm pretty sure that I am, yes. Just as I'm sure that this fact is completely irrelevant.
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Also, the thing that grated with most EU players was the risk of losing their global name to someone on the US servers who got the name the day before the merge, despite the EU player having held the name for five years or more. Under no objective measure is that FAIR to the EU player base. Simple, yes. Expedient, yes. Easier, yes. But nobody will be able to ever convince me that it is FAIR.
Anyway, seriously off topic, so that's my last word on the matter.
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise 
; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.*
Just remember, you can be as much of a ****** as you want with any customer service. It CAN be very satisfying...
But if you want a desired result, it is often better for you to suck it up and put on a smiley face until you get the answer you want. You have to decide upon your goals: do you want to get the desired result, or do you want to make the person who might be able to help you get that result feel small and foolish and 'Less than You.'
[I am currently reinforcing this in dealing with insurance companies.] If you feel like the treatment you're getting is less professional/competent/helpful than you think you deserve, you can, after you've achieved your desired result, complain to their superiors, or the appropriate authorities.
But sometimes, if you want what you want, you have to do what it takes to get what you want. Pride be damned. Sometimes it's OK to throw a tantrum, but it generally does not get you what you want; usually you only get strange looks. Deciding what is truly important is one of those things you get to do as a grown-up.
If you think that makes you less 'tough' than you want to feel, ... well, I'm glad I took the other path and saved $4000 a few years ago, among many other victories, and my manhood is aok, tyvm.
Arc #6015 - Coming Unglued
"A good n00b-sauce is based on a good n00b-roux." - The Masque
Didn't the Global Chat server crash a couple of times? I recall thinking the the warning to be careful about changing your global handle because you could only change it "once" wasn't so cast in stone any more around that time because people were getting so many opportunities for a rename.
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