How do i get another gm to look at my ticket?

The-Wizard-of-Odd · 11-09-2011 09:37 AM

Quote:

Originally Posted by galadiman

Just remember, you can be as much of a **** as you want with any customer service. It CAN be very satisfying...

But if you want a desired result, it is often better for you to suck it up and put on a smiley face until you get the answer you want. You have to decide upon your goals: do you want to get the desired result, or do you want to make the person who might be able to help you get that result feel small and foolish and 'Less than You.'

[I am currently reinforcing this in dealing with insurance companies.] If you feel like the treatment you're getting is less professional/competent/helpful than you think you deserve, you can, after you've achieved your desired result, complain to their superiors, or the appropriate authorities.

But sometimes, if you want what you want, you have to do what it takes to get what you want. Pride be damned. Sometimes it's OK to throw a tantrum, but it generally does not get you what you want; usually you only get strange looks. Deciding what is truly important is one of those things you get to do as a grown-up.

If you think that makes you less 'tough' than you want to feel, ... well, I'm glad I took the other path and saved $4000 a few years ago, among many other victories, and my manhood is aok, tyvm.

This is very true. Working in the tourism/hospitality industry we are taught to live by the mantra "Being right is the booby prize".

You may be right, it may even be well deserved to call someone an idiot, but it won't get you the result you want so why bother. If you can smile politely for two seconds and keep your voice down (or caps off as the case may be) then you most likely will get the desired result if it is in the powerof the CS rep.

I should probably let this go, the issue has been resolved and it doesn't really feel like the OP is going to learn anything from what I say...

FourSpeed · 11-09-2011 12:55 PM

Quote:

Originally Posted by Sailboat

Groovy! How was it resolved?

I'm guessing they told him to run the Alignment Tip missions and the Morality mission again...

4

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Rajani Isa · 11-09-2011 02:05 PM

Quote:

Originally Posted by Ukaserex

4. It is incumbent upon the player to make a note when the last time any given character ran the SSA to the hour, it seems. Example: If you ran it on Saturday 2:00 pm and tried to run it again the following Saturday at 8:00 am., no alignment merit for you. Keep track of the date and time of completion for best results!

Based on past experience, one way around the timer is to log off with the rewards window still up. Log back in after the time is up, and you should still have it and now have the ability to pick the timed-out choice.

Quote:

Originally Posted by Slazenger

Also I asked them to check into a matter of griefing and still waiting for a response 6 months later.

You know that anything other than "We've received your petition" doesn't happen for tickets that result in actions involving another account, right?

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Tyger42 · 11-09-2011 05:14 PM

Quote:

Originally Posted by Shadowe

I think the point was that global names were added simultaneously for EU and US players, so the fact that the US servers were here first is actually the irrelevant bit.

Yeah, it is relevant which server list was there first. When the global name system went in isn't, however. Just as with server merges in MMOs, oldest "server" takes precedent on names.

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Forbin_Project · 11-09-2011 05:38 PM

Quote:

Originally Posted by Tyger42

Yeah, it is relevant which server list was there first. When the global name system went in isn't, however. Just as with server merges in MMOs, oldest "server" takes precedent on names.

I respectfully disagree on that server merge example Tyger. I believe regardless of which server is older, the server with the lowest current population is going to be the one that bites the bullet and has to accept getting name changes where conflicts arise.

Now in a hybrid business model where there are paying subscribers and free players I can see a company giving preferential treatment to the subscribers where naming conflicts arise.