Your City of Heroes account has a new name!
By
Angelxman81,
Posted on: 2011-05-02 13:10 in CoH and CoV General Discussions
Quote:
http://boards.cityofheroes.com/showthread.php?t=255267|
Originally Posted by Global_DJB
It doesn't really bother me but it's ever so slightly silly not to mention badly handled.
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Quote:
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3- What will happen if my European account name is the same as someone else’s in North America? We wanted to keep this process as simple and manageable as possible to allow European and North American accounts to access all City of Heroes servers. All European accounts with a name conflicting with a North American account will be prepended with an “EU”. For instance, let’s take a hypothetical European account called “Cityof”. Pre-pended with “EU” would make it “EUCityof”. That is the only change to account names in that respect. We determined that this was the lowest number of users that would be affected by this account name change. North American accounts with conflicting names won’t be affected by this change. |
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Quote:
Mate, your global isn't going to be touched by your trial account; they're renaming ALL trial account global names to 'Trial#####'. This thread's about the account names clashing with said trial accounts...
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Originally Posted by The_Spad_EU
*sigh*
No. As I said before, it's because of my global handle, which will be forcibly changed as a result of a clash with my inactive US trial account. Yes, I could pay to reactivate it - or wait for the free reactivation after my handle has already been changed - and change my global name there, assuming I even have a free rename on it. Only problem is that I either have to pay money and/or waste a global rename to set my "EU" handle back to what it should be. Point being, all this stupidity could be avoided if they'd just delete my bloody trial account (which they could still do, my support ticket is still open). |
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Mine too has a new name.
(Or at least the one I don't use 
)
I have a US account I've kept active for 7 years, and I once had a euro account for beta, which I never used. I took the same account name, and never use it.
And I never will.
Quote:
Well that's an improvement at least (and would have been useful if they'd mentioned that in the email); still stupid that my account name will change for the same reason.
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Originally Posted by FloatingFatMan
Mate, your global isn't going to be touched by your trial account; they're renaming ALL trial account global names to 'Trial#####'. This thread's about the account names clashing with said trial accounts...
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Yeah, it should have been in the mail, but it IS in one of the announcement threads. I think it's missing from the FAQ still, too.#|
Originally Posted by The_Spad_EU
Well that's an improvement at least (and would have been useful if they'd mentioned that in the email); still stupid that my account name will change for the same reason.
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Update: My ticket has been passed to a higher tier of support. Still waiting on a reply from them.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Also raised a ticket, my account names for my US and EU are same. the US one been closed since 2005 or so, its really daft. If they just rename the US accounts before they run their rename script they save a lot of loyal customers grief.
Hi folks, for those of you who received an e-mail stating that your name will be prepended with "EU," please note that this will take effect when Global Server Access launches. You do not currently need to add "EU" to your name.
Quote:
Yes, we realise this, but also see it as a perfect opportunity to get our US accounts changed before our EU ones do.
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Originally Posted by Beastyle
Hi folks, for those of you who received an e-mail stating that your name will be prepended with "EU," please note that this will take effect when Global Server Access launches. You do not currently need to add "EU" to your name.
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It's an account name. Noone ever sees it. Why would you care? :/
@True Metal
Co-leader of Callous Crew SG. Based on Union server.
Quote:
Why do you care that we care? We care, that's enough.
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Originally Posted by TrueMetal
It's an account name. Noone ever sees it. Why would you care? :/
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@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Quote:
But WHY?
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Originally Posted by FloatingFatMan
Why do you care that we care? We care, that's enough.
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@True Metal
Co-leader of Callous Crew SG. Based on Union server.
Quote:
I have, give or take, 30 or 40 username/password combinations that I have use on a fairly regular basis; if you look at the ones I use on an uncommon basis, it's probably 60+. Anything that unnecessarily changes those things is an annoyance; anything that unnecessarily changes those things where there's a very simply way to avoid them, is infuriating.|
Originally Posted by TrueMetal
It's an account name. Noone ever sees it. Why would you care? :/
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This isn't so much "I love my username and can't live without it" more a "Please don't pointlessly change my username and stop me from doing anything that would prevent you from having to".
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Because in several cases old, inactive US trial accounts are taking precedence over current, active accounts in the account name department? With many of those belonging to the people who have the current name?
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Originally Posted by TrueMetal
But WHY?
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Quote:
If they are freeing up the names on trial accounts can't they do the same with inactive accounts so that the first account to login get's the name in question?|
Originally Posted by FloatingFatMan
They're doing the reactivation AT THE SAME TIME, so your EU global is going to get changed no matter what.
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That way if Floating Fat Man has an EU and an NA account and he logs into his EU account first he would get to keep the name on his EU account.
Oh nevermind probably a dumb idea.
I do apologize; however, trial account names will not be changed. I realize this may cause some conflict with EU accounts that share the same name, and again I apologize, however the trial account login names will remain the same.
However, trial account global names will be changed to "trial####," preventing any conflicts with EU global handles.
Sorry for any inconvenience the account name changes may cause.
Quote:
Only you can answer why you care that they care. We aren't psychics. |
Originally Posted by TrueMetal
But WHY?
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Quote:
Sorry isn't good enough. You're changing the EU account names, so you CAN change the inactive ones too.|
Originally Posted by Beastyle
I do apologize; however, trial account names will not be changed. I realize this may cause some conflict with EU accounts that share the same name, and again I apologize, however the trial account login names will remain the same.
However, trial account global names will be changed to "trial####," preventing any conflicts with EU global handles. Sorry for any inconvenience the account name changes may cause. |
Which is the better option? Happy customers, or unhappy customers?
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Quote:
Hi Beast. Just out of curiosity is there any reason why you guys can't do the name changes like I asked below? It's okay if you don't have an answer tho.|
Originally Posted by Beastyle
I do apologize; however, trial account names will not be changed. I realize this may cause some conflict with EU accounts that share the same name, and again I apologize, however the trial account login names will remain the same.
However, trial account global names will be changed to "trial####," preventing any conflicts with EU global handles. Sorry for any inconvenience the account name changes may cause. |
Quote:
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Originally Posted by Forbin_Project
If they are freeing up the names on trial accounts can't they do the same with inactive accounts so that the first account to login get's the name in question?
That way if Floating Fat Man has an EU and an NA account and he logs into his EU account first he would get to keep the name on his EU account. Oh nevermind probably a dumb idea. |
Quote:
I understand not doing it globally, I don't understand not doing it on request when the accounts are both attached to the same master account and therefore ownership is not in question.
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Originally Posted by Beastyle
I do apologize; however, trial account names will not be changed. I realize this may cause some conflict with EU accounts that share the same name, and again I apologize, however the trial account login names will remain the same.
However, trial account global names will be changed to "trial####," preventing any conflicts with EU global handles. Sorry for any inconvenience the account name changes may cause. |
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The more complicated the solution the more complicated the errors if things go bad and the longer the whole process takes.
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Originally Posted by FloatingFatMan
Sorry isn't good enough. You're changing the EU account names, so you CAN change the inactive ones too.
Which is the better option? Happy customers, or unhappy customers? |
Unfortunately, as I am not a database administrator I cannot answer questions about why we are changing account names in this way versus another. I can say, however, that the changes being made have been done with the safety and security of your account details in mind, and with as minimal risk possible.
Again, I do apologize to those who feel inconvenienced by the name change.
I don't blame you, Beastyle; you just got the job of having to pass on the bad news.. I *do* blame the people who made this dreadful decision.
Poor show on customer service, very poor show. But I've come to expect a poor show when it comes to CS for EU customers.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Quote:
An unhappy customer with an intact account.
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Originally Posted by FloatingFatMan
Sorry isn't good enough. You're changing the EU account names, so you CAN change the inactive ones too.
Which is the better option? Happy customers, or unhappy customers? |
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Quote:
Pretty sure it all boils down to lazyness. Its easier to just run a script to change all EU accounts than actually look at the few of us who actually care about it.|
Originally Posted by Beastyle
Unfortunately, as I am not a database administrator I cannot answer questions about why we are changing account names in this way versus another. I can say, however, that the changes being made have been done with the safety and security of your account details in mind, and with as minimal risk possible.
Again, I do apologize to those who feel inconvenienced by the name change. |
For me its a principle of a thing really. I've been a loyal customer of seven years, i know that the conflicting account is mine, its the one i started on the US servers with, i moved to EU in 2005/2006 and its been inactive since then. Both the accounts are under the same master account. As far as i recall it was even NCsoft support staff who cloned my US account into EU one cause i was dense enough to buy a EU CoV box for a US CoH game back in 2005.
And now being told that due to that my account name goes from XXX to EUXXX and i have no say about it? Really? To me if feels like a kick in the teeth. As a EU citizen i'm used to being treated like a second class citizen, missing out on contests and such (CoH gotten better on this lately tho, kudos for that). But this is just overthetop imo.
And it being a security issue, do not really buy that. As you've told the world what you're renaming the account names to, if it was a serious security issue you would've let us pick a new account name, not a predefined one.
I really don't see the issue with just letting some support monkey rename the inactive/trial accounts from our own master accounts to just remove this issue alltogether. It seriously cannot take that long to edit a string of text in the database, just take 5 mins to verity both accounts are under the same master account, one been inactive for a very long time and just rename it.
No. As I said before, it's because of my global handle, which will be forcibly changed as a result of a clash with my inactive US trial account.
Yes, I could pay to reactivate it - or wait for the free reactivation after my handle has already been changed - and change my global name there, assuming I even have a free rename on it. Only problem is that I either have to pay money and/or waste a global rename to set my "EU" handle back to what it should be.
Point being, all this stupidity could be avoided if they'd just delete my bloody trial account (which they could still do, my support ticket is still open).
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