Support for the New NCsoft Security Update

I had this problem myself,but as I have all email,s relating to CoH in a file,once I knew what info they wanted it was just a matter of going to that file the first email I had from Coh had my ID code in it ,and I only put in the code for the last pack that I bought which was the animal pack.I checked my email yesterday and everything as sorted. My suggestion is never delete an email from CoH you never know when you will need that information.

Well it took me a few days to resub my main account, now most likely gonna lose my free vanguard booster. -.-

The way this security thing was implemented was horrible. Most things ask you for answers to "new" questions when they upgrade security. They simply let you into the account after you enter your password.

Where is the waves of people getting their accounts hacked to even need this? Game Login/Password is different from MA Login/Password. I know I use different names and passwords, I know none of my toons are named after these names. Most people I know are the same way.

Confused as to why the change was needed.

Everyone please repeat after me:

"Adding security questions to your login process is *not* the same as 2-Factor Authentication"

It is, at best, marginally more secure and at worst gives a false sense of security by adding nothing to security of the system. Anyone who knows me would know my mother's maiden name and my town of birth and anyone who cared even slightly about getting access to my account could find out.

If you want to improve account security, do it properly with proper 2-Factor authentication like Google & Blizzard do and all Banks should but usually don't do. You don't even have to send out loads of tokens or SMS messages as most people these days have smartphones and can run token apps on them.

A false sense of security (and all the hassle it's caused in this instance) is worse than no security at all.

Mmm...

I try to live a simple life, and this being the Capitalistic system, I vote with my dollar: No Service, No sale. Plain and simple.

If I try to get something, from anyone, and they give me a hard time, I simply desist trying to get that item from them and go somewhere else for that item or look for "the next best substitute", these procedures are basic economics 101 subjects.

So far, the latest set of booster packs, in my opinion, are not worth buying at this time: They provide too little for the cost they are charging for them. So I have not experienced an issue with the current system.

On the other hand, we must be appreciative that CoH is actively trying to protect our personal information and transactions, that is always good, especially these days!

So we may be experiencing a bit of give and take...


Stormy

For what it's worth, I had the same problem getting into my Master Account, but I was able to have them reset it by giving them just a portion of the required five questions. None of them were a game code of any sort.

In other words, give them what you can and go from there. No heart attacks are necessary.

(Yes, an advanced warning would have been helpful, but claims that you need every code is exaggerated.)

For the folks that are concerned about receiving your Loyalty rewards, I'll be sure to address this with the appropriate people. We will work to ensure that everyone who is legitimately entitled to these rewards receives them.

The assumption that a PC will have the same IP address in naive at best. Most DSL (or any ISP that uses PPPoE) and dare I say dial-up (like me) are assigned IP addresses at connection.

Add me to the list of those unable to access their master account since this "security" update. Even though I know what I put in the question fields in 2005 it still tells me I'm wrong. I have to wonder if the new update may have overwritten the question fields.

I'm starting to get very disgusted with this new feature. As with nearly everyone else I'm completely screwed if they demand the "original email info"... honestly who keeps emails from 6 years ago? My email folder is over 100GB in size anyway with all the business stuff I need to keep for two years; anything older is automatically purged.

This is a really bad decision on NCSoft's part and if it isn't addressed swiftly and competently will cost them large numbers of subscribers. I love the game but I'm getting disgusted with the NCSoft orders from on high. If I were on the fence about continuing with the game this would absolutely make the decision for me.

Ok, I had the same issue with getting into my account, and I was prepared for all sorts of problems.

then I called the support number, talked to a live person, and 10 minutes after I got off the phone, I was able to get into my account. It really was quick and painless and she asked a few questions to confirm my identity.

Now, for other points that have been stated here:

A) Yes a warning that this was going to be turned on to the e-mail address in your account a day or two before would have been very helpful. A chance to make sure you knew your answers, or change them if need be.

B) If the reason for not sending out an e-mail is because of security, well it is even less secure shooting an e-mail with an ip address off to that address each time you do something with your account (Log in, change billing information, change security questions, etc..). If the e-mail address in the account was changed to a hacker's e-mail, then they now will have a change to get at you, especially if you have a static ip.

C) IP changing: Yes IP's will change, Yes DSL is more prone than Cable, UVerse, FIOS etc, but if you have a router after your modem, the IP address changing is maybe once a month. Is this annoying? yes. Is there a better soultion? Yes and that is...

D) Register machines by their MAC adress. With MAC being Unique to each Network Card, that means that even if your IP address changes, you would be recognized. Mind you this is still not 100% secure, since the MAC is transmited inside of the TCP packet, but it is a much harder thing to snag that way, plus the spoofing of MAC addresses are not real prevalent.

Just my thoughts on the whole matter.

Grabbing the mac address opens a few cans of worms.

One the mac address identifies what kind of network card you have... thus piercing a level of privacy. Not important to some, to other the beginning of needing to register every piece of hardware you own publicly to play games.

Mac addresses arnt that hard to spoof. I have an old router around here somewhere that lets me put in whatever mac address I want to use. It is from the days when the cable/dsl providers could lock you out if you didnt use their equipment. The easy fix change it's mac address to match the one on their box. If an old junky router can do it, well....

I know first hand how bad this can be even before the update. I came back after 3 years with a new computer and I could not remeber my username and password. I went back and forth with support told them everthing I could remember even the serial code for cov didn't have the one for coh but because I didn't have the coh code.. long lost or c.c. number from card i used when i joined they said they couldn't help me. I spent a few hours at the log in screen trying to remember....finally the stars lined up and i was able to remember the name and password..so I truly am sorry for the ones going thru this. I know how it can be.

Well about an hour after I sent in my support ticket I got an email that they'd wiped the question fields and I could log in and reset them. Apparently they've been bombarded by this in the last few days and relaxed all the verification demands. Either that or I got a particularly helpful GM but I've reset things and have access to my master account again.