Is it that hard to update the server status screen?
By
Ael Rhiana,
Posted on: 2010-09-16 05:03 in Player Questions
Quote:
Is it up?|
Originally Posted by Bird
Now showing unknown
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Is it down?
Is it left?
Is it right?
Nobody knows....
Home server: Guardian
My 50s: 3 scrappers, 2 tankers, 1 blaster, 1 defender, 1 controller, 1 warshade, 1 stalker, 1 brute, 1 corruptor, 1 widow, 1 dominator, 1 mastermind (on Liberty)
Current project
there is an announcement thats it is up...but its not...(sigh)..so im still here...waiting...
Upness....
I'm in!
do you think they would call me and wake me up when its really back up?...
that would be nice..
Quote:
WAKE UP!!! THEY ARE UPPPPPPP|
Originally Posted by gilbegger1
do you think they would call me and wake me up when its really back up?...
that would be nice.. |
muh hahahahahahahaah
ok I'm in but it's too late as my brother was so depressed with never getting my items that he killed himself by eating a goldfish bowl
Isn't this just a simple thing. We pay to play. That's it. Dev's get their salary from us. So - quite simply - as we pay their wages - tell us what's happening. Don't frustrate customers. It's the most simple rule of 101 running a business.
Don't see what's complicated about this whole thing really.
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Do you want a reimbursement of 2ยข for the extra hour it was down?
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Originally Posted by TheUndertaker_NA
Isn't this just a simple thing. We pay to play.
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Nope. The most simple rule of business is "Try to have as little to do with customers as is possible while still being in business". Hence my presence here.|
Originally Posted by TheUndertaker_NA
Isn't this just a simple thing. We pay to play. That's it. Dev's get their salary from us. So - quite simply - as we pay their wages - tell us what's happening. Don't frustrate customers. It's the most simple rule of 101 running a business.
Don't see what's complicated about this whole thing really. |
If one of our servers is down I don't rush off to tell the customer what is happening, oddly. I fix the issue. Once I've gotten that done and everything is about to restart THEN I tell the customer.
Most customers don't even notice, and those that do are usually quickly placated.
Not at all - it's just a regular feature of how COH run their business - never let anyone know what's going on with servers. It's frustrating and doesn't need to happen. Terrible customer service - that kind of comment misses the whole point - "do you want your 2c back?" And i guess you know it. It's just not the way to run a business.
Carnifax - i hope that was tongue in cheek...
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I bet you do.
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Originally Posted by TheUndertaker_NA
Carnifax - i hope that was tongue in cheek...
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k carnifax - just facetious then
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Not at all.|
Originally Posted by TheUndertaker_NA
k carnifax - just facetious then
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I'm merely pointing out the absurdity of some of your "I pay your wages, I demand to know what's going on. You are terrible business people" posts.
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Pure arrogance on your part then
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Originally Posted by Carnifax_NA
Not at all.
I'm merely pointing out the absurdity of some of your "I pay your wages, I demand to know what's going on. You are terrible business people" posts. |
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Having checked - devs state server down 2 hours - 4 hours later servers come up - no comment in the meantime from devs. You think that's okay? Ridiculous.
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Originally Posted by Carnifax_NA
Not at all.
I'm merely pointing out the absurdity of some of your "I pay your wages, I demand to know what's going on. You are terrible business people" posts. |
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I'm not the one jumping up and down and saying I pay the developers wages though, am I?|
Originally Posted by TheUndertaker_NA
Pure arrogance on your part then
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It's patently obvious that something has screwed up on their end. It's unlikely they are standing around laughing and saying "Let's leave it down for a while longer just because we can" and it's very likely that if they did come along and say "It'll be fixed in 30 minutes" certain people would time it with a stopwatch...
It'll be fixed when it's fixed. It's not ideal but these things happen. Such is life.
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I'm sorry, but not for nothing.. I think you are the arrogant one in this case. Customer Service in general is never 100% in any business. There are always going to be people who are not happy and expect more. There will always be unforeseen circumstances. Most people understand that.|
Originally Posted by TheUndertaker_NA
Pure arrogance on your part then
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If this type of thing (a couple hours of unexpected extended downtime) happened once a month, I'd consider it a minor inconvenience. For you to demand to know every little up-to-the-minute detail is just ridiculous. Even the person who started this thread has shown understanding with today's issue.
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Originally Posted by TheUndertaker_NA
Having checked - devs state server down 2 hours - 4 hours later servers come up - no comment in the meantime from devs. You think that's okay? Ridiculous.
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http://boards.cityofheroes.com/showp...54&postcount=2
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| We have been made aware that this maintenance period will run longer than expected. At the current time we do not have a new Expected Finish Time. We will provide a further update if this changes. We thank you for your patience and apologise for any inconvenience. |
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How long to say it will take longer than expected? A minute? Silly comment.
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Originally Posted by Carnifax_NA
I'm not the one jumping up and down and saying I pay the developers wages though, am I?
It's patently obvious that something has screwed up on their end. It's unlikely they are standing around laughing and saying "Let's leave it down for a while longer just because we can" and it's very likely that if they did come along and say "It'll be fixed in 30 minutes" certain people would time it with a stopwatch... It'll be fixed when it's fixed. It's not ideal but these things happen. Such is life. |
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Given that it's already taken longer than forecast isn't it already blindingly obvious that it's taking longer than expected?
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Originally Posted by TheUndertaker_NA
How long to say it will take longer than expected? A minute? Silly comment.
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Are you working for COH? If so, take a course on customer relationships please - because that is crazy. If not, then don't say anything more.
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Originally Posted by Carnifax_NA
Given that it's already taken longer than forecast isn't it already blindingly obvious that it's taking longer than expected?
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No, it's not.|
Originally Posted by TheUndertaker_NA
Are you working for COH? If so, take a course on customer relationships please - because that is crazy. If not, then don't say anything more.
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And no I don't
[insert winky here]
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Okay - you've obviously got nothing of any note to say. So goodbye - won't respond to your ridiculous comments anymore.
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Originally Posted by Carnifax_NA
No, it's not.
And no I don't [insert winky here] |
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