Virtue down again


Airea

 

Posted

This is the fourth time in three days that Virtue is reported as being down.

This is really getting unacceptable; and your maintenance team had planned to move to once a week maintenance periods? Yeah, RIIIIIGHT.


 

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Server-wide mapservings and lag spikes keep cropping up, according to various global channels, help, and broadcast. Zones crash with alarming frequency. Two Hamidon raids have had to be cancelled this week. Right now, Grandville is completely inaccessible. Can't imagine what GR is going to do to the poor servers.


I18 Hamidon raiding guide

 

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and... down again today


 

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Virtue just went down a minute ago, according to my husband. u.u


 

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Yuuuuuuuup


 

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Blargh.. and here i wanted to get some leveling done on few of my lowbies, but thanks to the the server going kaboosh, i guess i need to do something else.


 

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Don't we pay to /play/ the game? So if we're not actually getting to play because the server is always crashing, then personally we should get some sort of compensation for it, otherwise we're paying for a service we're not receiving. Just my thoughts. Or we can just find a game that is actually stable whose devs are more concerned with making sure the game runs like it should than finding and killing exploits and such and leaving huge stability issues as a result. Once again, just my opinion. Not that I condone the use of exploits, but it seems the devs put that too high on the priority list over game stability, and we all suffer for it as a result. At least to most of my experiences that has been the case. I mean one of the more recent exploit "fixes" broke the game badly for a lot of players, and it just keeps happening. Maybe stability should be higher on the priority list and exploit "fixes" moved down a bit. Yes, the devs should indeed try to eliminate exploits when they can, but isn't keeping the game playable and enjoyable for the people who /pay/ their salaries by buying their product what should be the first and most important priority? Some may agree with my point, and some may not. And I'm not saying this crash is over an exploit "fix", but those seem to be the highest priority to the devs these days over keeping a steady and stable game for the players to enjoy. So chime in. Roast me, agree with me, debate with me, do whatever you will, but I'd like to hear some feedback from other people about these issues.


 

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One good thing about it being down is now i can at least stop getting the copy & paste responses from the tech department claiming its "my hardware, settings, or connection".
Get to work monkeys!


 

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Quote:
Originally Posted by Voided_Soul View Post
One good thing about it being down is now i can at least stop getting the copy & paste responses from the tech department claiming its "my hardware, settings, or connection".
Get to work monkeys!
Heh, at least I'm not the only person annoyed by those generic responses...


 

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Quote:
Originally Posted by Scotty_Rage View Post
Don't we pay to /play/ the game? So if we're not actually getting to play because the server is always crashing, then personally we should get some sort of compensation for it, otherwise we're paying for a service we're not receiving....

I agree here.

Extra toon slots, free server transfers, etc... I'll be happy.


 

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At least you guys get responses...I message the Dev's and get no responses ever


 

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Originally Posted by TehCoop View Post
I agree here.

Extra toon slots, free server transfers, etc... I'll be happy.
Or freespecs, game perks, something. Glad I'm not the only person who feels this way. Sometimes I can be too vocal on my opinion for my own good. ^_^


 

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NCsoft owes you nothing for problems with the servers. It's in the EULA and TOS you agreed to. That said, people seem to think that they're sitting around purposely letting Servers crash and stay down just to annoy the player base...and I'm pretty sure that's not true. So rather than complain and they demand free stuff, accept that things happen, and that they're working to fix it because, you know, leaving the server down is just soooooo good for their Customer Service, right?

Seriously, when your car breaks down or a hurricane interrupts power, do you start complaining and demanding compensation from the dealer or the utility?


 

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I get a server stable enough to run more than two missions before the mapserver disconnects and flat out boots start up for the night, and I'll be happier. I get some sort of official response indicating they're at least closing in onisolating, if not correcting, the problem, and I'll be even happier. I get some sort of pacifier prize for my personal preference being to use the one part that's malfunctioning, while the other 90ish% of the service is still available, I'll be suprised. If they want to give virtue a "sorry about that folks" prize, I'd say make is something more... mundane? like open the ski chalet for a week or something like that.


 

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Quote:
Originally Posted by NezuChiza View Post
NCsoft owes you nothing for problems with the servers. It's in the EULA and TOS you agreed to. That said, people seem to think that they're sitting around purposely letting Servers crash and stay down just to annoy the player base...and I'm pretty sure that's not true. So rather than complain and they demand free stuff, accept that things happen, and that they're working to fix it because, you know, leaving the server down is just soooooo good for their Customer Service, right?

Seriously, when your car breaks down or a hurricane interrupts power, do you start complaining and demanding compensation from the dealer or the utility?
Okay, for one, nobody really demanded free stuff. It's not like anyone asked for free game time or anything. Just small things to maybe make up for the fact that they can't receive the service they're paying for. And the ToS states that you agree the gameplay might change and accept that. That does not mean paying for services you aren't getting to most people. Like one user here said, something as simple as opening the ski chalet for a week, or even a day to let people get costume parts or badges from it would be an acceptable compensation and costs NC Soft nothing. And nobody has accused them of intentionally leaving servers down. They've only said that it doesn't seem to be a high priority on their list compared to some of the other petty things they tend to focus on like nerfing farms, which I am all for, but not at the expense of quality gameplay. So before you go slinging accusations at people about "wanting something for nothing" maybe you should pay attention to what they're trying to say. Oh, and in response to the car remark, yes. It's called a lemon law. A dealer sells you a bad car they're bound by LAW to repair or replace it. Just FYI.


 

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Quote:
Originally Posted by Scotty_Rage View Post
They've only said that it doesn't seem to be a high priority on their list compared to some of the other petty things they tend to focus on like nerfing farms, which I am all for, but not at the expense of quality gameplay....

All these crashings, mapservings, bad lag spikes, rubberbanding, etc... how long have those been around now? Nearly a month... maybe more?

AE exploits... as soon as they are discovered by players, it usually takes the devs a couple weeks to nerf those?

Scotty is right. Their priority is backwards. If they really don't want players exploiting the game - get rid of AE or disable it for the time being while they fix the game itself. I would love to stop dying due to lag running into a mob, smacking into a wall when I jump due to a rubberband, etc. And besides, it seems that every time they try to "fix" AE - something bad happens to the server itself.


 

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Everyone needs to calm down. They are working on it. They learned the hard way that they can't say anything about how long it will take because of people calling them lazy if the problem takes longer than they said.


�Let there be truth, happiness, and waffles�
-Vagabond, Dark Lord & Avatar of Gnarr
The Justiciars

 

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And it's down again today? I can log on other servers fine except for Virtue...


Spines/ D A lvl 50 Scrap, stone/wm lvl 50 tank, Kat/reg lvl 50 Scrap
Grav/Kin lvl 50 Cont, Fire/Enegry lvl 50 Blast
Warshade lvl 50, PB lvl 39, nightwidow lvl 50, crab lvl 42
plant/thorns lvl 50 dom, ice/fire lvl 40 dom, grav/nrg lvl 41 dom

 

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Quote:
Originally Posted by Scotty_Rage View Post
That does not mean paying for services you aren't getting to most people.
Quote:
10. INTERRUPTION OF SERVICE

(a) NC Interactive reserves the right to interrupt the Service from time to time on a regularly scheduled basis or otherwise with or without prior notice in order to perform maintenance. You agree that NC Interactive will not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.
(b) You acknowledge that the Service may be interrupted for reasons beyond the control of NC Interactive, and NC Interactive cannot guarantee that you will be able to access the Service or your Account whenever you may wish to do so. NC Interactive shall not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.
(c) NC Interactive has the right at any time for any reason or no reason to change and/or eliminate any aspect(s) of the Service as it sees fit in its sole discretion.
(d) NC Interactive shall not be obligated to refund all or any portion of any Account fee or Additional Feature fee by reason of any interruption of the Service by reason of any of the circumstances described in paragraph (a) or (b).
Here.

Yeah, sorry Virtue's having issues - I have characters there, as well - but this falls under "Stuff happens." This is also why I tend to suggest people branch out to multiple servers, at least one east coast and one west coast.


 

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Quote:
Originally Posted by Memphis_Bill View Post
Here.

Yeah, sorry Virtue's having issues - I have characters there, as well - but this falls under "Stuff happens." This is also why I tend to suggest people branch out to multiple servers, at least one east coast and one west coast.
Add to this that you CAN play the game ... just not on Virtue ... Which does suck ... and is why in most of the games I play I have characters on multiple servers. I do have characters on Virtue, but it's not my home server.

Storm


Serenity is not freedom from the storm, but peace amid the storm ...

 

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Quote:
Originally Posted by NezuChiza View Post
accept that things happen...

when your car breaks down...

do you start complaining and demanding compensation from the dealer?
This is a pay to play game, so no, it's not acceptable that any server should be consistently and repeatedly crashing.

And yes, if my car breaks down due to a defect on their end (Toyota anyone?), then I would demand compensation.

This problem has been ongoing for weeks since I17 and its patches. Enough is enough.


Please buff Ice Control.

 

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Quote:
Originally Posted by TehCoop View Post
All these crashings, mapservings, bad lag spikes, rubberbanding, etc... how long have those been around now? Nearly a month... maybe more?

AE exploits... as soon as they are discovered by players, it usually takes the devs a couple weeks to nerf those?

Scotty is right. Their priority is backwards.
Oh, get a freaking clue ALREADY! Your comparison is moronic.

In the case of an exploit, they know exactly where the problem is and what needs to be changed. In the case of crashing (or bugs), first they have FIND the problem.

Criticizing them for Virtue having ongoing problems is valid.
Saying that they should change their priorities and fix it now just makes you sound clueless.


Paragon City Search And Rescue
The Mentor Project

 

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Quote:
Originally Posted by TehCoop View Post
All these crashings, mapservings, bad lag spikes, rubberbanding, etc... how long have those been around now? Nearly a month... maybe more?
See, here's the thing.

I've got a group I normally play with. Two of them complain about how bad the lag is, rubberbanding, etc. (Not in the same geographic area, no.) Meanwhile, same server, same zone, and I'm running perfectly fine. Our machines are roughly comparable - I think one of theirs is even better than mine - so it's not hardware. They've played with graphics settings, I'm running in UM. I think I've rubberbanded once, total, and that was a network hiccup on my end.

So, is that a problem with the server? The client software? Doesn't sound like it to me. How is NCSoft supposed to do anything about that?


 

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Something is not playing nice with only some systems. It would be easy to find if it was everyone, but it's not. Most of the time I don't have any trouble. Sometimes I get lag issues. I'm not going freak out on NCSoft over it because I know they are trying to figure out what is going on. They would have fixed it already if it was something easy.


�Let there be truth, happiness, and waffles�
-Vagabond, Dark Lord & Avatar of Gnarr
The Justiciars

 

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Me and my brother have been getting plenty of lag and rubberbanding, often times the data only comes in and not out (I cant move or do anything, but can see everything everyone else is doing). All of the issues happen simultaneously to both of us. We live in Europe though, so we're used to it happening.
My guess is increased internet traffic due to summer.