Performance drop after 5/4/10 patch


Back_Blast

 

Posted

Before the patch, CoH ran fine despite using low-medium settings on this system

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at May 4, 2010 18:28 (+01:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.100218-0019)
System Manufacturer: Acer
System Model: Extensa 5620
BIOS: Ver 1.00PARTTBL
Central Processor: Intel(R) Pentium(R) Dual CPU T2330 @ 1.60GHz (2 CPUs), ~1.6GHz
Memory: 2038MB
.Net Memory Report: 1332MB out of 2037MB available
Page File: 3421MB (895MB currently in use)
C Drive: (Hitachi HTS542580K9SA00 ATA Device) 28385MB out of 76308MB (37%) free
D Drive: (Slimtype DVD A DS8A1P ATA Device) zero-size drive
H Drive: (ELBY CLONEDRIVE SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 965 Express Chipset Family
Video Memory: 358 MB
Driver Version: 7.15.0010.1666
Driver Date: 01/01/0001 00:00:00
Driver Language: English

Sound Device Description: Speaker (SB X-Fi Go!)
Driver File: ksaud.sys
Driver Version: 6.00.0001.0247
Driver Date: 06/04/2009 09:49:02


WMI Information
Motherboard Manufacturer: Acer
Motherboard Model: (empty)
Motherboard Product: Columbia
Motherboard Version: Rev
BIOS Manufacturer: Phoenix Technologies LTD
BIOS Name: Ver 1.00PARTTBL
BIOS Version: ACRSYS - 6040000
BIOS Release: 20080415000000.000000+000



Now after the patch, the game runs at a unplayable FPS even with the absolute minimum graphical settings


 

Posted

They are the most recent drivers, I even reinstalled them to make sure


 

Posted

Getting the same thing, I was playing fine last night but now I am crashing constently. I have the lastest drivers and everything so its not that. Is your computer happen to be a Toshiba by any chance?

edit: did not read all the info, it is not a Toshiba, lol


 

Posted

Quote:
Originally Posted by Novaline View Post
They are the most recent drivers, I even reinstalled them to make sure
I believe that you may have reinstalled them and they are the latest drivers, but sadly your machine isn't reporting them correctly. Something with your drivers is working incorrectly.

Quote:
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 965 Express Chipset Family
Video Memory: 358 MB
----->Driver Version: 7.15.0010.1666
-----> Driver Date: 01/01/0001 00:00:00
Driver Language: English
As you can see from the bolded yellow above, your drivers are reporting an incorrect date. This generally indicates an issue with your drivers. Not always, but 9 times out of 10.




We'll see....

 

Posted

Quote:
Originally Posted by Flameshot View Post
I believe that you may have reinstalled them and they are the latest drivers, but sadly your machine isn't reporting them correctly. Something with your drivers is working incorrectly.



As you can see from the bolded yellow above, your drivers are reporting an incorrect date. This generally indicates an issue with your drivers. Not always, but 9 times out of 10.
No, my machine is reporting them fine, CoHHelper just wasn't able to get the full info

the most recent drivers were released in march 09, and they are dated 26/02/2009


 

Posted

I can't even get into COH, it keeps saying my fire wall is on or it's maintenance.


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Posted

I went to the Intel site, the driver version for her card and system, Vista/965 chipset (7.15.10.1666) is the most current.


 

Posted

1. Update Vista Windows.

2. Go to your computer's or motherboard manufacturer's web site and see if there is a driver update for your motherboard/CPU chipset.

3. Please post the results of HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.


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Posted

Quote:
Originally Posted by Zombie Man View Post
1. Update Vista Windows.

2. Go to your computer's or motherboard manufacturer's web site and see if there is a driver update for your motherboard/CPU chipset.

3. Please post the results of HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.
I've already isolated the problem, its the patch

Since today's patch, CoH has increased in RAM usage going from 600-800MB to 1.3GB of RAM even with the graphic settings at the bare minimum.

And it switches its CPU priority to Below Normal which clearly is a bad thing.


 

Posted

It always switches to Below Normal priority if you have another window in focus. Toggle the "always on top" switch on the task monitor and then switch back to the game, you will see the priority go back to Normal.


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Posted

Quote:
Originally Posted by Novaline View Post
I've already isolated the problem, its the patch

Since today's patch, CoH has increased in RAM usage going from 600-800MB to 1.3GB of RAM even with the graphic settings at the bare minimum.

And it switches its CPU priority to Below Normal which clearly is a bad thing.
Well, something is weird here. Running at 1.3 GB of RAM is normal at the highest Shader settings.

But your CohHelper report doesn't have the Shader settings... it doesn't have any of the graphical settings. Is that because CohHelper didn't provide it, or because you edited them out? If you edited them out, please post the full CohHelper report.

Furthermore, I run at 1.3 GB of RAM on a 2 GB machine all the time without a fps hit. So, that is not necessarily your problem with fps.

Also, please post a HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.


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Posted

Quote:
Originally Posted by Zombie Man View Post
Well, something is weird here. Running at 1.3 GB of RAM is normal at the highest Shader settings.
That's how much it used on the very minimum shader settings


Quote:
Originally Posted by Zombie Man View Post
But your CohHelper report doesn't have the Shader settings... it doesn't have any of the graphical settings. Is that because CohHelper didn't provide it, or because you edited them out? If you edited them out, please post the full CohHelper report.
CoHHelper won't provide anything else

Quote:
Originally Posted by Zombie Man View Post
Furthermore, I run at 1.3 GB of RAM on a 2 GB machine all the time without a fps hit. So, that is not necessarily your problem with fps.
For me, CoH ran using only 600MB - 800MB of ram before the patch, now it uses 1.3GB. I don't have a great machine but I know very well it can handle something that uses that much normally. But to increase to that amount just from a small patch is something that should be addressed


Quote:
Originally Posted by Zombie Man View Post
Also, please post a HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 08:41:13, on 05/05/2010
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Boot mode: Normal

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C:\Users\Chris\AppData\Local\Google\Chrome\Applica tion\chrome.exe
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C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

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--
End of file - 10538 bytes


 

Posted

Again, I hope you updated Windows.

And you have *a lot* of programs and services running in the background. You might want to try the solution given here below and see how your computer behaves running the game with all those programs/services disabled.

http://help.ncsoft.com/cgi-bin/ncsof...hp?p_faqid=986


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Posted

Quote:
Originally Posted by Zombie Man View Post
Again, I hope you updated Windows.

And you have *a lot* of programs and services running in the background. You might want to try the solution given here below and see how your computer behaves running the game with all those programs/services disabled.

http://help.ncsoft.com/cgi-bin/ncsof...hp?p_faqid=986
It's not the programs and services running in the background. As I said in previous posts, it was perfectly fine before said patch, and I hadn't changed anything before making this thread. Closing background tasks will barely have little effect as all the unnecessary programs barely make up 4% of total ram usage. Also many of the programs shown in the HijackThis log are idle, use less then 1MB of ram and only use the cpu when I make changes to associated software. Some of them don't even run as I have already disabled through MSconfig and make sure they are not running before attempting to play anything


 

Posted

Quote:
Originally Posted by Zombie Man View Post
Again, I hope you updated Windows.

And you have *a lot* of programs and services running in the background. You might want to try the solution given here below and see how your computer behaves running the game with all those programs/services disabled.

http://help.ncsoft.com/cgi-bin/ncsof...hp?p_faqid=986

Look Zombie Man,

The problem with i17 is that i17 consumes more CPU than i16.
When I was running i16 CoX on dual dualcore system, maximum CPU utilization on one of cores was 70-80%. Since i17 release it consumes 100% even with lower gfx settings, which makes game unplayable.
And no, I'm not running Ultra Mode, in fact I'm lowered gfx settings way below that I had in i16. It didn't help.

Something that devs introduced or changed in i17 demands much more CPU. If it is related to Ultra Mode, then their claim that Ultra Mode wouldn't affect players who aren't using it is false, and they should come clean about this. If something else causes higher CPU utilization, then we need ability to turn it off, or minimum (or not so minimum) system requirements should be changed.

In any event, i'm strongly suspect that multiple reports we seeing regarding lag, mapserve, ventrilo and Skype problems are related to 100 or near 100% CPU utilization caused by i17.


 

Posted

Quote:
Originally Posted by Novaline View Post
No, my machine is reporting them fine, CoHHelper just wasn't able to get the full info

the most recent drivers were released in march 09, and they are dated 26/02/2009
Did you use a 'cleansweep' program? Drivers aren't like regular software, you need to make sure they're completely removed before installing an updated version. Not all driver installation routines do a good job of this.


 

Posted

Quote:
Originally Posted by NordBlast View Post
Look Zombie Man,

The problem with i17 is that i17 consumes more CPU than i16.
When I was running i16 CoX on dual dualcore system, maximum CPU utilization on one of cores was 70-80%. Since i17 release it consumes 100% even with lower gfx settings, which makes game unplayable.
And no, I'm not running Ultra Mode, in fact I'm lowered gfx settings way below that I had in i16. It didn't help.

Something that devs introduced or changed in i17 demands much more CPU. If it is related to Ultra Mode, then their claim that Ultra Mode wouldn't affect players who aren't using it is false, and they should come clean about this. If something else causes higher CPU utilization, then we need ability to turn it off, or minimum (or not so minimum) system requirements should be changed.

In any event, i'm strongly suspect that multiple reports we seeing regarding lag, mapserve, ventrilo and Skype problems are related to 100 or near 100% CPU utilization caused by i17.
This is true! Amen brother Nordblast! Amen! I was surprised to find 100% CPU and after closing everything I no longer had delay when keying up in vent. I can't dual box reliably anymore on a dual core 2.8ghz, 4gb RAM system and I can no longer stream music.

It is undoubtedly using more CPU than i16.


 

Posted

What I'm seeing is that people are posting about problems they are having since the patch. Nobody is really arguing that i17 may have introduced some issues with higher ram and/or cpu usage.

If you think something is wrong with the game code and that's all you want to report, at this point, /bug it or contact Tech Support.

Most of the people offering suggestions on this and other threads are just trying to help you run your game more efficiently and with fewer issues. They can't change the game code for you - just help you make what you have work better.

It's frustrating that the system requirements do appear to be higher even though Ultra Mode was said to be "optional" - so report as much information as you can (there are suggested formats for that kind of reporting on other threads started by rednames) about your system specs and as many details about the problem as possible. If someone asks you for clarification on something or makes suggestions, they aren't saying that you aren't having problems or that the game hasn't created some of the issues, they are just trying to help.

Just my two cents.


Serenity is not freedom from the storm, but peace amid the storm ...

 

Posted

I am having the same issue with the game. Before the patch on 5/4/2010 came out I could play the CoH fine. Now with this update I am crashing every 15-35 min in the game. In my opinion the Devs r morons same **** happened when CoV came out seems they cant update without causing more issues then the ones they say they fixed. Best bet is wait till they pull their head outa their ***


 

Posted

Quote:
Originally Posted by luminous martini View Post
I am having the same issue with the game. Before the patch on 5/4/2010 came out I could play the CoH fine. Now with this update I am crashing every 15-35 min in the game. In my opinion the Devs r morons same **** happened when CoV came out seems they cant update without causing more issues then the ones they say they fixed. Best bet is wait till they pull their head outa their ***
And this is helpful ... how, exactly? If you are having problems and would like help, calling the Devs names isn't going to endear you to them. Post your system specs and exactly what happens at exactly what points. Use the tools described in this and many other tech threads so that we can constructively assist you to be able to play the game even with whatever problems may have accompanied the 5/4 patch.

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Posted

not calling names just saying they need to get better programmers and also get rid of the open GL they used to format the game coding (open GL is crap) also am working with devs on phone atm and they agree building the game with open GL coding was a very bad idea. But it was the only was to make the game run upon its first release. Now they are trying to change coding while game is up and running which anyone knows is a huge feat to do i.e. iss 17 so yes we all need to wait till they figure out how to solve this problem many of us seem to be experiancing.


 

Posted

Quote:
Originally Posted by NordBlast View Post
Look Zombie Man,

The problem with i17 is that i17 consumes more CPU than i16.
When I was running i16 CoX on dual dualcore system, maximum CPU utilization on one of cores was 70-80%. Since i17 release it consumes 100% even with lower gfx settings, which makes game unplayable.
And no, I'm not running Ultra Mode, in fact I'm lowered gfx settings way below that I had in i16. It didn't help.

Something that devs introduced or changed in i17 demands much more CPU. If it is related to Ultra Mode, then their claim that Ultra Mode wouldn't affect players who aren't using it is false, and they should come clean about this. If something else causes higher CPU utilization, then we need ability to turn it off, or minimum (or not so minimum) system requirements should be changed.

In any event, i'm strongly suspect that multiple reports we seeing regarding lag, mapserve, ventrilo and Skype problems are related to 100 or near 100% CPU utilization caused by i17.
Well, that very well may be the case, but it very well may not be the case. And what your experiencing is *not* hard and fast proof there's a problem on the Dev's side of things. Because what you're experiencing is *not* what everyone else is experiencing. If it was all a problem of CoH coding, everyone would have the same problem, and they don't.

The huge difference between machines besides the usual suspects of hardware configurations and drivers is all the other background programs, and you've got a truckload of them, which is always recommended against by everyone remotely connected and in-the-know with regard to running any highly graphical intensive programs on a computer. CoH's own minimum requirements don't have an footnote that says, "Including machines that run 40 processes running in the background." And if you have 40 processes running the background and CoH won't work for you, you can't say, "It's all CoH's fault," without first taking them out of the equation.

And the next line in this argument is likely to be, "But I had these 40 processes running before this patch!" And the answer to that is, "You were lucky." There's no assurance that CoH will run concurrently with any other process that's not needed for the operating system or for the game itself.

And if it's discovered that the new coding in this patch conflicts with something running in the background, then who's fault is that? Did the CoH Devs do something wrong, or is it the fault of the programmers of that other process who have faulty code, only there just never happened to be a conflict beforehand?

It's well known that some of the graphical problems are on the side of the GPU manufacturers and faulty drivers. It's why driver updates sometimes clears up problems... it wasn't CoH's fault at all. If in a new patch, the code makes a call to a graphical FX that's supposed to be there, but the driver's coding is screwed up and doesn't handle it right, it would seem that the new patch is at fault, when, in fact, it's the driver's manufacturer's fault.

We've already discovered software conflicts with I17: ATI Hotkey Poller; MSE; and some others. It's anyone's guess which programs are the one making the illegal codes at this point.

If you don't want to try to see if it's a software conflict, then you're the one who may never have CoH ever playing right on your computer again.


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Posted

Well you are right the devs just made a game and every comp is different but i have ran though the driver updates and even reformatted my hard drive still same issues. I would like to say for those who do not do the steps the devs and fellow gamers say you'r SOL sry to say that but the only way to solve something is to listen to those who have more experiance than you do. But with that said when you have done all the devs told you and listened to other gamers advice and still no fix then yes it is ncsoft's responsibility to solve this (this is a company and we r paying for service) at the same time CoH does use high graphics demand and for those who have an intel graphics card well ur SOL according to the devs intel has a lot of problems my recommendation is if u have an intel graphics card go get a new one ATI, Radeon, Nvidia. This has solved most issues with game. GL for those who are working to solve this and TY for those who are trying to help.