Recolored costume parts/powers

They will not be able to restore the costume/power info from backup I'm afraid. To do so would over write any changes made to costumes since the new issue went live.

We're going to have to live with the costume tokens I expect. Although a free month would be nice to make up for it.

No need to get all worked up about it, yeah it sucks and it happened to me too but at least nothing disappeared or broke. It'll take a good while for some people to go through all their characters and set them up the way they were but no real harm done and hopefully everyone will learn from this mistake and prevent it from happening again .

Adding another to the mix . ALL characters have lost power customization beyond the first costume slot. This frustrating when you take into consideration having to recreate 48+ toons with 2-4 customized slots PER toon.

I apparently had the brilliant foresight to save every single one of my character's powerset combination's, so this wasn't actually a huge deal for me, but do add my name to the list of people this effected.

All of my costumes remain unaffected, however, my powersets just changed to the default for everything past my first costume.

I would hope they can fix this oversight. For myself; having to redo 100+ characters with up to 5 costume slots of custom powers is not something I look forward to.

Speaking for me, costumes are mostly all fine (except the occasional need to reset a piece on an old costume). Power colors are mostly all gone. VERY annoying. I had quite a few of them saved to disk, but probably no more than half.

Funny thing, as it turns out I reported this as an issue while 17 was still on test. I noticed that powers on the characters I'd copied over had lost their colors, but I assumed it was a bug with the copy tool. It never occurred to me that 17 might have a serious incompatibility issue with losing those settings.

Wish you'd paid attention to this one, developer folks ... given a couple dozen characters, each with multiple costume slots with potentially a dozen or more custom color settings each, it can be a pretty massive time sink to fix a problem that should have been avoided.

-FCM

One thing I've noticed, in addition to having to reload all of my customized power settings on my 36 Virtue toons, is that the metallic quality of the Valkyrie swords, which existed prior to I17, has now been lost completely. The swords are now grey and non-reflective.

The changes to metallic costume pieces was mentioned earlier in this thread, and this seems to be a different issue from the resetting of customized settings. The Valkyrie set was specifically identified as being enhanced with the I17 upgrades. In fact, it now looks worse than it did before the new issue (the swords, at least), and there seems to be no way to correct this.

I've already begun the arduous process of resetting my customizations. Some of my toons had costume tokens, and some had to pay. As someone pointed out, it's really the time and effort of redoing all of the settings that is annoying, particularly for those toons that have different settings between costumes.

I hope this issue is acknowledged soon.

I was hoping I found this thread. Now I know I'm not the only one. Logged into my fire/kin and when I summoned my imps I asked myself, "Why the hell are they orange?" (they're supposed to be red). Got even more annoyed when my kinetics were teal again from being white. Same with all the costumes, and same with all my toons. Man, damn. Even if they do give us another round of costume tokens, I have almost 30 characters to reconfigure. Like I f***ing feel like doing all that.

I reported this during Beta. I guess they don't care.

/em shrug

It's bad enough that they don't care to have fixed it, but if they knew about it and didn't even bother to warn us...gee, that's swell.

Have we received any developer acknowledgement of this issue yet?

Are we expected to just eat the time and expense of fixing all these reverted power customizations without even an "oops!" from the devs? And more importantly an assurance that the cause has been identified and this won't happen again?

Keep in mind that characters paid for most of these lost customization settings (the exceptions being those that were inherited from slot 0 when new costume slots were acquired). What happens if next time we lose actual costumes? Or slotted enhancements? An error in the character database is not a trivial issue.

Also, is there anyone out there who hasn't been affected by this bug? We still have too small a reporting base in this thread for me to say it definitely affected everyone, but I've yet to hear from someone whose customization on slots past 0 was not reset.

Sometimes things that get /bugged in beta testing don't get fixed before the patch or issue goes live. While I am NOT in the least bit saying that costume and power colors are not "important" to us as players - this issue is not game-breaking, and as such is not something that was going to prevent the issue from going live. It doesn't mean they didn't care or that they aren't working on it - it only means that it went live even though it was reported.

If you are experiencing this (which I'm told pretty much everyone is - I have, unfortunately, not been able to play much since the issue dropped, so I haven't had an opportunity to check my characters), it is probably a good idea to /bug it in game - but I wouldn't advocate /bugging it multiple times on each character... If they claim to have "fixed" it and it is still there, THEN /bug it again...

Storm

What's game-breaking to one person may not be to another. I could lose every badge on every alt and it wouldn't bug me at all. People who are into badging, however, would probably be livid. I'd imagine RPers would be just as cranky if all the bios got wiped out.

For me, the look and feel of the character is pretty much what I'm here for. How they look and what they can do (which is partly visual) is what the characters *are*, to me, not what they've done. The thought of having to redo all of the custom powersets on 20+ alts, that I've spent considerable time over months getting just right, makes me feel slightly ill, and like going and doing something else. I've barely been on since I17 hit.