Biggest Problems with the Game Today

The new player experience has been a longstanding issue and its crucial for the long run health of the game.

Builds take careful planning and some advance reading to avoid really bad errors, for new players, and there's no contextual in-game help for new players for such issues. Enhancements are very difficult to figure out for a new player, as well, especially with those deliberately difficult-to-decode enhancement names. You still need to figure out the train system on your own, as no in-game NPCs help you figure out how to move around in Paragon City. Poverty is still built into the early game for the first few characters, as by default you do not earn enough to afford that first round of SOs for each character, before they hit level 22; a built-in default state of poverty is probably a vestigial leftover from the time period during which "struggle=fun" was the dominant design philosophy. The markets *can* be an answer to built-in, initial poverty, but it takes time to learn how to use them to your advantage. And, those attracted to a superhero / supervillain game probably don't design their first character with the expectation that they'll need to sharpen their trading skills to help them buy gear for their characters; that's a significant departure from the game's source material that newcomers are likely to have in their minds, when they start.