Server maint yesterday and Server maint today?
By
Aett_Thorn,
Posted on: 2009-12-24 06:13 in Player Questions
Maybe you noticed the issues with Justice, Virtue and Guardian that has led to the event being extended a week ?
Yesterday was the NA cluster only. (per the announcement including details like waring the EU folks that the market etc would be down)
Today is NA+EU.
Planned downtime beats having servers crash on folks
Have a look at:
http://boards.cityofheroes.com/showthread.php?t=203096
http://boards.cityofheroes.com/showthread.php?t=203494
(Oh and by the way the servers are back up - well before the scheduled time)
@Catwhoorg "Rule of Three - Finale" Arc# 1984
@Mr Falkland Islands"A Nation Goes Rogue" Arc# 2369 "Toasters and Pop Tarts" Arc#116617
Also, the "guys in suits" probably want the game to be stable over the holiday weekend, when many of them might not be there to fix any issues that come up. So, downtime now saves Christmas game-playing.
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
Yes, yes, how dare they take measures to correct and/or prevent problems, etc., etc. Also, nicely couched "teh game is dying" aside.
Quote:
I'd rather have them push downtime (with a schedule) NOW, while not a lot of people are on, than have it CRASH for an indeterminate amount of time in the middle of my gameplay (possibly boning a TF or timed mission).|
Originally Posted by jacktar
Hi,
so we had a down period yesterday for server maintenance and now again today! |
Quote:
| Is it being naive to expect a bit of joined up thinking and planning from those guys in suits that are responsible for having the game up and online? |
Quote:
| I have no problems with the offline times due to technical failures/routine maintenance or even bad programming that subsequently requires patching! |
Quote:
| But two long down times in 24 hours is not the way a commercial company should operate. |
If you have known crash issues in a running product, and you have a fix for it, you don't sit back and wait to apply the fix until it's convenient for you. You patch NOW. The customers will be unhappy that there's downtime right now, but they'll be even MORE ticked off if the product crashes and nobody's at the helm over a holiday.
LESSER
OF
TWO
EVILS
Quote:
| Even if it meant one extended downtime that would be better than two disrupted days. |
Quote:
| The game seems very quiet recently and any new player might just think why bother. |
Why not just start a thread entitled "0MFG! 73H G@M3Z IZ D131NG!!!1111" and be done with it already?
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
Quote:
I have no idea how things work in the United Kingdom, but here in the USA this holiday season is about spending time with your family and friends, exchanging gifts, having big family meals, throwing festive parties, caroling, ice skating, snowball fights, doing whatever they do down south where they don't get snow, helping out those less fortunate, and not locking yourself in a dark room playing video games.
|
Originally Posted by jacktar
The game seems very quiet recently and any new player might just think why bother.
|
Quote:
|
Originally Posted by Forbin_Project
I have no idea how things work in the United Kingdom, but here in the USA this holiday season is about spending time with your family and friends, exchanging gifts, having big family meals, throwing festive parties, caroling, ice skating, snowball fights, doing whatever they do down south where they don't get snow, helping out those less fortunate, and not locking yourself in a dark room playing video games.
|
Really?
Looks up from the game and around his darkened apartment...
Wow...
...
...
...
Dang! My butt grafted itself to my chair! Oh well.
*Back to the game*
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
Quote:
Are you being naive in thinking that they don't have a better idea than you as to what's necessary to keep the game running properly? Aside from the fact that they do this for a living, I think it's safe to say that no one knows more about the behind-the-scene stuff for this particular game.|
Originally Posted by jacktar
Is it being naive to expect a bit of joined up thinking and planning from those guys in suits that are responsible for having the game up and online?
|
Are you seriously suggesting that two different departments made their own plans to take down the servers without telling anyone else?
Paragon City Search And Rescue
The Mentor Project
Quote:
Oh dear, not a lot of joined up thinking here then!|
Originally Posted by Hyperstrike
I'd rather have them push downtime (with a schedule) NOW, while not a lot of people are on, than have it CRASH for an indeterminate amount of time in the middle of my gameplay (possibly boning a TF or timed mission).
No. But it's naive to think that they can fix KNOWN SERVER CRASH ISSUES without maintenance downtime. Then why start a thread whining about it? Seriously! This is ignorance talking. Sorry if that offends you, but you don't know what you're talking about. If you have known crash issues in a running product, and you have a fix for it, you don't sit back and wait to apply the fix until it's convenient for you. You patch NOW. The customers will be unhappy that there's downtime right now, but they'll be even MORE ticked off if the product crashes and nobody's at the helm over a holiday. LESSER OF TWO EVILS And if that "extended downtime" was a server crash tonight or tomorrow when nobody's here to bring the machines back up? Whoopsie! Why not just start a thread entitled "0MFG! 73H G@M3Z IZ D131NG!!!1111" and be done with it already? |
Quite rightly, they took down the servers yesterday to fix whatever they had to, but what they also should have done was bring forward the routine downtime for today, so doing two jobs in one period! And if that meant a slightly extended downtime to do so then fair enough.
That would have been joined up thinking and given them an extra 24 hours of live time to confirm that all was well before the holiday started.
No need to shut up shop twice when once will do makes commercial sense.
Have a Happy Holiday.
So many cats - So few recipes!
Age is of no importance,
unless you are a cheese!
Quote:
You don't really understand the difficulties in what you are suggesting, do you? They likely couldn't do both "at once" and the regular downtime is set to clear things out at regular intervals so that the game runs well.|
Originally Posted by jacktar
Oh dear, not a lot of joined up thinking here then!
Quite rightly, they took down the servers yesterday to fix whatever they had to, but what they also should have done was bring forward the routine downtime for today, so doing two jobs in one period! And if that meant a slightly extended downtime to do so then fair enough. That would have been joined up thinking and given them an extra 24 hours of live time to confirm that all was well before the holiday started. No need to shut up shop twice when once will do makes commercial sense. Have a Happy Holiday. |
In this case "commercial sense" completely ignores technical requirements. If anything happened they would be charged a lot for overtime (over a holiday no less). Far better financially to do what they did.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
Quote:
It's always funny to try to guess from posts who has some computer technical knowledge, familiarity and/or experience and who's just whinging out their butts. i have none of the above, i'm like an idiot savant without the savant portion, but i support Snow Globe's statement.
|
Originally Posted by Snow Globe
In this case "commercial sense" completely ignores technical requirements. If anything happened they would be charged a lot for overtime (over a holiday no less). Far better financially to do what they did.
|
Dr. Todt's theme.
i make stuff...
Quote:
Once again, you demonstrate your lack of knowledge of the subject at hand.|
Originally Posted by jacktar
Oh dear, not a lot of joined up thinking here then!
Quite rightly, they took down the servers yesterday to fix whatever they had to, but what they also should have done was bring forward the routine downtime for today, so doing two jobs in one period! And if that meant a slightly extended downtime to do so then fair enough. That would have been joined up thinking and given them an extra 24 hours of live time to confirm that all was well before the holiday started. No need to shut up shop twice when once will do makes commercial sense. |
The servers must be shut down for maintenance due to 'wear and tear on the data' (fragmentation, memory leaks, file corruption, etc). More activity = more of these problems. Therefore, the correct COMMERCIAL AND TECHNICAL decision would be to go ahead with the maintenance on Thursday morning since there will likely be heavy usage over the following few days.
If they had to do maintenance on Wednesday for an unrelated matter, that does not change the valid commercial and technical reasons for having maintenance on Thursday.
I'm not familiar with the term "joined thinking". Will I find it in the thesaurus under 'clueless'?
Paragon City Search And Rescue
The Mentor Project
Awww...
You couldn't play your game for a couple of hours...
How sad.
Seriously. People never cease to amaze me at how much they can spout off their entitlement laden dribble.
This is not the phone or electric company. Not an ICU unit at the hospital. It's a computer game. No life threating service involved. Sometimes things are more complicated than you might think...Oh wait, I doubt there is much in the way of thinking involved in the OP beyond "WAAAAHHHH! I can't play so the company and all the people who work on it must suck."
Yeah, that's right, I went there. Take your entitlement and your $15/month elsewhere. The overall uptime on this game has always rocked, regardless of your perception of it.
"The side that is unhappy is not the side that the game was intended to make happy, or promised to make happy, or focused on making happy. The side that is unhappy is the side that is unhappy. That's all." - Arcanaville
"Surprised your guys' arteries haven't clogged with all that hatred yet." - Xzero45
Quote:
Um, Forbin_Project?|
Originally Posted by Forbin_Project
I have no idea how things work in the United Kingdom, but here in the USA this holiday season is about spending time with your family and friends, exchanging gifts, having big family meals, throwing festive parties, caroling, ice skating, snowball fights, doing whatever they do down south where they don't get snow, helping out those less fortunate, and not locking yourself in a dark room playing video games.
|
Santa taking a dump down someone's chimney doesn't really equate to the Christmas spirit. (I mean your forum avatar.)
But carry on! It isn't my chimney. I don't have one.
I'll be celebrating the holidays collecting candy canes. Have fun with your, uh, hobby.
Quote:
HEY!|
Originally Posted by MajorPrankster
Seriously. People never cease to amaze me at how much they can spout off their entitlement laden dribble.
|
The word is "drivel". Please spell carefully when engaging in smack-talk.
Paragon City Search And Rescue
The Mentor Project
Quote:
And what if the crashes weren't a single problem, but multiple ones, of which not all were fixed (or fixable) before the last patch?|
Originally Posted by jacktar
Oh dear, not a lot of joined up thinking here then!
Quite rightly, they took down the servers yesterday to fix whatever they had to, but what they also should have done was bring forward the routine downtime for today, so doing two jobs in one period! And if that meant a slightly extended downtime to do so then fair enough. |
Quote:
| No need to shut up shop twice when once will do makes commercial sense. |
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
Quote:
You are assuming once would of worked.
|
Originally Posted by jacktar
No need to shut up shop twice when once will do makes commercial sense.
|
Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net
Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.
Quote:
|
Originally Posted by Hyperstrike
Really?
Looks up from the game and around his darkened apartment... Wow... ... ... ... Dang! My butt grafted itself to my chair! Oh well. *Back to the game* |
My point was that a lot of people will have other plans during the holidays, and will work gaming in to fit their RL schedules.
Quote:
|
Originally Posted by Afterimage
Um, Forbin_Project?
Santa taking a dump down someone's chimney doesn't really equate to the Christmas spirit. (I mean your forum avatar.) But carry on! It isn't my chimney. I don't have one. I'll be celebrating the holidays collecting candy canes. Have fun with your, uh, hobby. |
Do you have any idea how expensive coal has gotten these days? With the rising costs of heating fuel during this recession, poor Santa can no longer afford to leave it in lieu of presents for those who have managed to make their way onto his naughty list because coal is now seen as a reward rather than a punishment. So this season Santa has taken to eating a lot of Taco Bell burrito's and will be leaving another type of lump in the stockings of the bad boys and girls.
Quote:
I sit corrected...|
Originally Posted by Ironblade
HEY!
The word is "drivel". Please spell carefully when engaging in smack-talk. |
May I please have my 40 lashes now? :P
"The side that is unhappy is not the side that the game was intended to make happy, or promised to make happy, or focused on making happy. The side that is unhappy is the side that is unhappy. That's all." - Arcanaville
"Surprised your guys' arteries haven't clogged with all that hatred yet." - Xzero45
Quote:
I could let you know my CompTIA A+ Certification ID if you want to check. Or provide transcripts for either of my diploma's (programming & systems analysis and web development & design).|
Originally Posted by Schismatrix
It's always funny to try to guess from posts who has some computer technical knowledge, familiarity and/or experience and who's just whinging out their butts. i have none of the above, i'm like an idiot savant without the savant portion, but i support Snow Globe's statement.
|
On the other hand none of that would matter one bit for the discussion at hand other than to say that I have a very broad general computer knowledge and familiarity. Experience in the specifics of this case I likely don't have a lot (I haven't developed a MMO. I also have not had to support a MMO's hardware or software).
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
Quote:
Nope. Because at that point you'd have just submitted to an internet winkie-sizing contest. You've already lost.|
Originally Posted by Snow Globe
I could let you know my CompTIA A+ Certification ID if you want to check. Or provide transcripts for either of my diploma's (programming & systems analysis and web development & design).
|
Nobody's hammering this guy for not being happy with the downtime in the middle of his play schedule. Yeah, it sucks AND blows. THAT we understand.
But the silly "well they shoulda done it THIS-A-WAY" and the descent into "The game is dying!" /em thumbsuck. was just irritating.
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
Quote:
Nope, I was just letting Schismatrix know that he didn't have to guess at my credentials. I'm pretty open about my experience.
|
Originally Posted by Hyperstrike
Nope. Because at that point you'd have just submitted to an internet winkie-sizing contest.
|
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
Quote:
No guessing was required, and i agree that even just general computer knowledge, as you mentioned, would be enough to realize how off-base the OP's statements were. 'Twas just a bit of fun and whimsy, mostly at my own expense.|
Originally Posted by Snow Globe
Nope, I was just letting Schismatrix know that he didn't have to guess at my credentials. I'm pretty open about my experience.
|
Me, i'm far too ignorant of such matters, any and all matters, to make such statements myself. Except when i do, i guess.
Dr. Todt's theme.
i make stuff...
Hi,
so we had a down period yesterday for server maintenance and now again today!
Is it being naive to expect a bit of joined up thinking and planning from those guys in suits that are responsible for having the game up and online?
I have no problems with the offline times due to technical failures/routine maintenance or even bad programming that subsequently requires patching!
But two long down times in 24 hours is not the way a commercial company should operate.
Even if it meant one extended downtime that would be better than two disrupted days.
The game seems very quiet recently and any new player might just think why bother.
So many cats - So few recipes!
Age is of no importance,
unless you are a cheese!