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We've been monitoring this thread, and have been looking over the Support Tickets submitted to our Tech Support Team.|
Originally Posted by CuppaManga
The devs do care - but this problem may be more complicated than it looks. Could be a Cider issue, or a game client issue, or a driver issue, or worst case, all 3. They'll get it fixed when they can.
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I've been hesitant to post an update until we:
a) found out how many users were affected,
b) had identified the cause of the problem,
c) had an expectation of when a fix would be delivered to affected customers.
That said, our Tech Support Team has received several reports from Mac users who are using the Intel GMA 950 and Intel GMA X3100 video cards.
- Our Tech Support Team has been holding off on any response to tickets until we could confirm that the cause of the issue had been determined, and we had an idea of how difficult this would be to fix.
- Please note that if you are using an Intel GMA 950 video card, that card is not supported by the City of Heroes Macintosh client.
- This is noted on the City of Heroes Macintosh Edition product page, as well as on the NCsoft Store.
I cannot give an exact timeline or an ETA of when this fix will be patched to the Live servers, but I will post an update (on the CoH Mac forums and on the Training Room forums) of when the fix is ready to be tested on the Training Room (aka Public Test Server).
If you are a Mac user (with an Intel GMA x3100 video card), please file a Support Ticket via this link.
We are monitoring this thread and the Mac forums for Macintosh-specific issues, but the best way for us to determine how many people are affected is for players to submit a Support Ticket.
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Players do. Look at the bottom right of the page and you'll see a link for Edit Tags.
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Originally Posted by Forgottenn
this might be off topic but who puts the tags on the posts?
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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
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Awesome, thanks for the update.
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Originally Posted by Ghost Falcon
We've been monitoring this thread, and have been looking over the Support Tickets submitted to our Tech Support Team.
I've been hesitant to post an update until we: a) found out how many users were affected, b) had identified the cause of the problem, c) had an expectation of when a fix would be delivered to affected customers. That said, our Tech Support Team has received several reports from Mac users who are using the Intel GMA 950 and Intel GMA X3100 video cards.
I cannot give an exact timeline or an ETA of when this fix will be patched to the Live servers, but I will post an update (on the CoH Mac forums and on the Training Room forums) of when the fix is ready to be tested on the Training Room (aka Public Test Server). If you are a Mac user (with an Intel GMA x3100 video card), please file a Support Ticket via this link. We are monitoring this thread and the Mac forums for Macintosh-specific issues, but the best way for us to determine how many people are affected is for players to submit a Support Ticket. |
@macskull, @Not Mac | XBL: macskull | Steam: macskull | Skype: macskull
"One day we all may see each other elsewhere. In Tyria, in Azeroth. We may pass each other and never know it. And that's sad. But if nothing else, we'll still have Rhode Island."
"One day we all may see each other elsewhere. In Tyria, in Azeroth. We may pass each other and never know it. And that's sad. But if nothing else, we'll still have Rhode Island."
Thanks for the update Ghost Falcon, I appreciate hearing from the devs on this forum.
And I'm kinda happy this post actually caught the eyes of the devs unlike some forum trolls are saying
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Copy the original game to into the CoHTest folder over everything. Then it takes exactly as long as it does for a large update to get on there.|
Originally Posted by chatman
As I refuse to buy another computer for the sake of a game I will volunteer what time I can to testing in the training room. The tough part is getting enough time to do the mega download and install of a second copy. Somewhere around here on a sticky is the procedure so I'll have to look it up again.
Perhaps if more are able to do so we may yet stem the tide of another bug like our current "Curse of the Orange Hand." |
In regards to the OP, I would bet the devs care, but not a lot. Like the other guy said, minority status and all that noise.
@Gilia1
I play heroes on Champion.
I play villains on Virtue.
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Originally Posted by Ghost Falcon
At this time, our Mac developers have found the cause of the cursor issue, and are working on a solution. |
Wash: "I've been under fire before. Well ... I've been in a fire. Actually, I was fired. I can handle myself."
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I kinda have to agree. Although I'm disinclined to read posts with overly dramatic titles, or take them seriously, I have been reading about this problem on more than a few threads, and have been wondering when some sort of acknowledgement was going to be posted by a red name. Although I don't use a Mac, the described issue reported by many Mac users sounds very annoying, and I'm glad GF ceded to responding to this thread and offered an acknowledgement and update on the problem.
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Originally Posted by dume
Thanks for the update Ghost Falcon, I appreciate hearing from the devs on this forum.
And I'm kinda happy this post actually caught the eyes of the devs unlike some forum trolls are saying |
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I hope they find a fix for this for you guys soon. I'm purchasing a Mac sometime early next year for the sole purpose of playing CoH on the road. I have to pay more attention to how long mac issues take to get resolved.|
Originally Posted by dume
I'm just wondering - there are daily posts about the mouse/cursor issue
There are 2 updates/week (4hours), every now & then you download 15mb of files or more. Things are getting altered - but the mousebug is as it is. In the meanwhile people that send tickets are being ignored, being told their ticket will go to higher support and get ignored afterwards,... Do the devs want to provide us a quickfix for mac or do they hope we just stop crying about it? I know this comes out like a rant, and it partially is but if a devs would acknowledge this problem and put it up on the mainsite and let us know wether they're working on it or not, I think it'd already satisfy us so we know there is a solution coming. I'm kinda getting desparate on seeing a fix here - every downtime I hope my issue will be resoled when I log back in, but no success. the issue wasn't around in i15 and it came to us with i16 - I'd even drop my i16 gains to just get a normal cursor back. |
On the subject of the post topic name though, I think the devs do care, now the Defender inherent... that's another story...
Who do I have to *&^% around here to get more Targeted AoE recipes added?
Arc Name: Tsoo In Love
Arc ID: 413575
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So you're using a non-supported video card?
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Originally Posted by dume
Thanks for the update Ghost Falcon, I appreciate hearing from the devs on this forum.
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I am using an intel GMA X3100 which is supported.|
Originally Posted by Hertz
So you're using a non-supported video card?
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As a response to ppl finding the topic (overly) dramatic -> kinda was my point to be dramatic in hope to get dev attention
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It's not like there is a policy or formula on the length of time it takes to fix a mac or even a PC issue. If they take 3 months to fix this particular issue one cannot reasonably conclude it takes the dev's 3 months to fix all mac issues.|
Originally Posted by EnigmaBlack
I hope they find a fix for this for you guys soon. I'm purchasing a Mac sometime early next year for the sole purpose of playing CoH on the road. I have to pay more attention to how long mac issues take to get resolved.
On the subject of the post topic name though, I think the devs do care, now the Defender inherent... that's another story... |
Each issue is different and there are many factors as to how long it takes to fix them. Some issues are easy to fix, some issues are diffucult, and some are extremely complicated and take years.
Like the ATI mouse cursor issue when managing enhancements on PCs. This bug may not necessarily show up on all ATI cards, but for many of us it does. (This is the bug where when you are in the enhancement management screen and you move yer cursor down to your enhancements inventory your cursor suddenly shifts and the actual cursor focus is about an inch and a half down and to the left of where the cursor appears. )That one is years old and it would seem is considerably elusive in its remedy. Yet, some issues are fixed within weeks.
(Keep in mind the ATI mouse cursor issue does not render the game unplayable, so you can relax and not go nuclear in fear that the mac cursor issue will go years un-resolved. I'm sure the dev's would recode from the ground up the mac mouse interface before they let the game go unplayable for years.)
"The one thing that can stop a full team of MasterMinds dead in its tracks... a doorway!" --Frogfather
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Do you think they will give mac users free time if it dose take over a month. I know it doesn't render game unplayable but its more annoying to try to play right now then fun I don't like spending 30mins of a quest just trying to click on the npc that gives it. And PVP isn't even close to possible with this glitch. All i hope is that they fix it really soon.
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Originally Posted by NeoSporin
It's not like there is a policy or formula on the length of time it takes to fix a mac or even a PC issue. If they take 3 months to fix this particular issue one cannot reasonably conclude it takes the dev's 3 months to fix all mac issues.
Each issue is different and there are many factors as to how long it takes to fix them. Some issues are easy to fix, some issues are diffucult, and some are extremely complicated and take years. Like the ATI mouse cursor issue when managing enhancements on PCs. This bug may not necessarily show up on all ATI cards, but for many of us it does. (This is the bug where when you are in the enhancement management screen and you move yer cursor down to your enhancements inventory your cursor suddenly shifts and the actual cursor focus is about an inch and a half down and to the left of where the cursor appears. )That one is years old and it would seem is considerably elusive in its remedy. Yet, some issues are fixed within weeks. (Keep in mind the ATI mouse cursor issue does not render the game unplayable, so you can relax and not go nuclear in fear that the mac cursor issue will go years un-resolved. I'm sure the dev's would recode from the ground up the mac mouse interface before they let the game go unplayable for years.) |
You know I was sooo excited about there being a mac client, I just bought and downloaded it. Now my memory may very well be faulty but I never recalled reading the minimum specs excluding the GMA 950. Now maybe those postings were always there, but I just never saw them. Well regardless, as Bender would say "I'm boned", but I hope the fix does go in and people can play without "The Curse of The Orange Hand" looming over them anymore.
I'll play as long as I can on borrowed time with my GMA 950 because in this economy I can't justify buying a brand new computer to play a game. So hang in there heroes! And a special THANK YOU to Ghost Falcon for the reply, to the devs for working to fix the problem and to the forumites working together united to find a fix to defeat "The Curse of The Oange Hand"! 
Shell game: Arc_ID:417344: It can't be good for humanity if the Circle of Thorns, Banished Pantheon and The Vahzilok are making deals.
A Final Solution: Arc_ID:402587: Earth is under stress. Every being she has spawned and some she hasn't want to possess her. Some of her children believe they have a way to put a stop to this and bring a peace.
I can't say for sure yet (until I see the fix, that is) but there's a good chance the mouse bug fix for the Intel GMA 3100 may work for the unsupported 950 as well.
What it won't fix is the reason the 950 isn't supported: Broken glass textures, lighting and shading that doesn't work, and possible crashes because some of the textures simply won't fit in the limited video memory.
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
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I don't bother speculating what the devs may or may not do, there's just nothing useful in doing so. Cuz until the devs specifically say what they are gonna do, all you have is speculation.
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Originally Posted by Forgottenn
Do you think they will give mac users free time if it dose take over a month.
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"The one thing that can stop a full team of MasterMinds dead in its tracks... a doorway!" --Frogfather
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I simply cancelled my subscription. Whether I eventually re-up it depends a lot on how they handle this mess, but if you have a GMA950 Mac and you REALLY REALLY want to keep playing, there's an easy way to do so: Dual boot to Windows using Boot Camp.|
Originally Posted by chatman
You know I was sooo excited about there being a mac client, I just bought and downloaded it. Now my memory may very well be faulty but I never recalled reading the minimum specs excluding the GMA 950. Now maybe those postings were always there, but I just never saw them. Well regardless, as Bender would say "I'm boned", but I hope the fix does go in and people can play without "The Curse of The Orange Hand" looming over them anymore.
I'll play as long as I can on borrowed time with my GMA 950 because in this economy I can't justify buying a brand new computer to play a game. So hang in there heroes! And a special THANK YOU to Ghost Falcon for the reply, to the devs for working to fix the problem and to the forumites working together united to find a fix to defeat "The Curse of The Oange Hand"! |
I played for a solid year in Windows XP on a GMA950 Mac mini before the Mac client came out. It had none of the Mac-client issues that Cuppa is talking about (which the devs blame entirely on the card's non-compliance to certain standards.)
I put up with the occasional texture problem because it was nice to not have to dual-boot, but the Windows client definitely works a lot better on the mini & MacBook and, as far as I know, is fully supported.
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Actually I believe integrated graphics aren't officially supported in Windows either.|
Originally Posted by golias_NA
I put up with the occasional texture problem because it was nice to not have to dual-boot, but the Windows client definitely works a lot better on the mini & MacBook and, as far as I know, is fully supported.
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"Not Supported" doesn't mean won't work, it just means the video isn't capable of producing all the effects the game creates. It might work anyway, but don't expect to get much help from NC Support.
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
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The fact is that "City of Villains" is on Intel's official supported list for the chipset:|
Originally Posted by CuppaManga
Actually I believe integrated graphics aren't officially supported in Windows either.
"Not Supported" doesn't mean won't work, it just means the video isn't capable of producing all the effects the game creates. It might work anyway, but don't expect to get much help from NC Support. |
http://www.intel.com/support/graphic.../CS-021400.htm
There are LOTS of users on the Windows side using the GMA 950 (a lot of Dell laptops shipped with them, for one) for years now without issue. Some of the newer shading doesn't work, but if you turn that off, you're golden. NC Support NEVER blamed technical issues on my card when I was running in Windows XP. It's just the Mac team which insists that it's un-supportable junk.
I think there's some confusion here: Not supported doesn't mean it won't work, or that the current mouse bug was created by the lack of support, or that it won't be fixed specifically for GMA 950 Macs.
Unsupported doesn't mean you *can't* play with a GMA 950, or that NC Support will refuse to help you with anything as long as you have one. It only means if you send a petition for a graphics related bug, you'll get a canned response that the Intel GMA 950 isn't supported. Any other bug (connection issues, etc) will most likely be resolved like normal.
In my own research so far, the mouse bug exists identically for all Intel GMA based Macs. That implies when it's fixed for the supported 3100, it'll very likely be fixed for the unsupported 950. Where the "unsupported" part comes in is the devs and QA aren't going to test it on a 950 - that's up to people with GMA 950's to try out the new client when it arrives and make sure it works (I have one I can borrow to try it out).
So the important thing to remember is that the devs will probably fix the Intel GMA 950 bug while they're fixing the GMA 3100 one. They won't say they *will*, because they're unable to definitively test it in QA before the new client hits the training room. At this point it's way too early to worry about it.
The "unsupported" part about the Intel GMA 950 has always been around since its first release. I and a few others helped people get it to work on the 950 anyway, and admittedly that may have been a mistake, because now expectations for it are a little too high and the devs are pulling their hair out over it now. Always remember, if you're running CoH on an Intel GMA 950, you're kind of bending the rules a bit, and occasionally you can expect trouble.
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
I'm on a 950 and I also cannot get a new computer atm (soon to be laid off). I understand though if it's not going to work out. It will be sad, but cest la vie.
I'm glad a dev finally responded
Triumph Lurker: mintmiki 50 emp/archer
basically, if you see a miki on Triumph, it's probably cute and it's probably me.
Huge thanks to cuppamanga and all the folks in the mac help forum for prolonging my borrowed time on this game.
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Originally Posted by Ghost Falcon
...I will post an update (on the CoH Mac forums and on the Training Room forums) of when the fix is ready to be tested on the Training Room (aka Public Test Server).
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This afternoon (at 2:00 PM Pacific- November 5, 2009), we will be publishing a new build to the Training Room that will resolve the following Macintosh issues.
Macintosh Client
- Fixed a mouse cursor issue that affected Macintosh users who had the Intel GMA x3100 video card.
- The Enter key on the Macintosh Number keypad will no longer have the same functionality as the Return key on the keyboard.
I encourage Mac Users who were affected by the Intel GMA X3100 mouse cursor bug to download the Mac CoH Test Client, and check the fixes out.
Thanks for your patience!
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Gritted teeth? What gritted teeth? |
Originally Posted by Ghost Falcon
Thanks for your patience!
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Quote:
So how will the enter key function then? And what will function as the "return" key?
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Originally Posted by Ghost Falcon
The Enter key on the Macintosh Number keypad will no longer have the same functionality as the Return key on the keyboard.
Thanks for your patience! |
Triumph Lurker: mintmiki 50 emp/archer
basically, if you see a miki on Triumph, it's probably cute and it's probably me.
Huge thanks to cuppamanga and all the folks in the mac help forum for prolonging my borrowed time on this game.
Please, please, please, please, please and please 'with a few more thrown in for luck' work, damn you, update, work.....
this might be off topic but who puts the tags on the posts?