Have Firefox? Can't stay logged in? Let's troubleshoot.
By
Angryellow,
Posted on: 2009-08-01 05:08 in ALL ACCESS Gameplay Technical Issues Bugs
No trouble here with Firefox.
Windows XP 32-bit Service Pack 3
Firefox 3.0.12 (previously used 2.0.0.20 with same settings with no trouble)
Extensions installed:
AVG Safe Search 8.5
IE View 1.4.2
Microsoft .Net Framework Assistant 1.1
Tabbrowser Preferences 1.3.1.1 (disabled currently due to compatibility, was enabled in 2.0.0.20)
Default theme 3.0.12
Plugins installed:
Adobe Acrobat Plugin Version 7.00 for Netscape
BitTorrent Plugin 1
Citrix ICA Client Plugin (Win32)
Java 2 Platform Standard Edition 5.0 Update 2
LogMeIn, Inc. Remote Access Components 1.0.0.395
Microsoft Office 2003
Microsoft DRM
Mozilla Default Plug-In
Quick Time Plug-in 7.5.5
RealPlayer Version Pluging 6.0.12.1739
RealPlayer G2 LiveConnect-Enabled Plug-In (32-bit)
Shockwave Flash 8.0 r22
Shockwave for Director version 10.1
Silverlight Plug-In 1..30401.0
Windiz Update Plug-in 2.0.2006.811
Windows Presentation Foundation
To tell the truth, I don't recall installing any plugins except for the Flash Player plugin and the Quick Time Plugin when I first installed Firefox. I may have installed the Shockwave plugin, but the rest of them look as if they likely installed automatically when I installed the associated programs, such as Jave, RealPlayer, etc.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Before I updated to 3.5.1, Firefox said that Microsoft .Net Framework Assistant 1.0 wouldn't work with it, despite that, I'm able to stay logged in now on this site and I'm not forcibly logged out whenever I change forums or look in another thread.
No troubles here.
XP Pro 2002 SP3
Firefox Version 3.0.12
Adblock Plus 1.1
Ask Chrome Search Engine 1.0.0.0
Auto Copy 0.9.8
BBCodeXtra 0.2.5.6
Download Statusbar 0.9.6.5
FirefoxView 1.0
Gmail Manager 0.5.7.2
IE View Lite 1.3.3
Java Quick Starter 1.0
Microsoft .NET Framework Assistant 1.1
NoScript 1.9.7.7
Paste Quote 0.3.4
PDF Download 2.2.0.2
Status-bar Calculator 2.1
Tabbrowser Preference 1.3.1.1 (inactive)
Yahoo! Mail Notifier 1.0.0.16
Aero Fox Silver 3.5 (active)
Default 3.0.12
SilverSkin 1.2 (incompatible *cries*)
Adobe Acrobat
IGN Download Manager Plug-In
Java(TM) Platform SE 6 U11
Java(TM) Platform SE 6 U13
Microsoft DRM
Mozilla Default Plug-In
Quicktime Plug-in 7.6.2
Shockwave Flash 10.0 r22
Silverlight Plug-in 3.0.40723.0
Windows Genuine Advantage 1.70069.3
Windows Media Player Plug-in Dynamic Link Library
Windows Presentation Foundation
Yahoo Application State Plug-in (disabled)
Yahoo! activeX Plug-in Bridge
I'm glad you started this thread. I'm having nothing but problems. It took me about six login attempts just to get to the point where I can post - I hope it will post this. If not I'll switch to IE to post.
I'll troubleshoot on my own on a machine that has no addons yet and see what I can come up with. For now here's what I've got:
OS Version (including whether 64-bit or 32-bit and Service Pack versions)
Vista 64-bit, Home Premium SP1 (I know, I know... Windows 7 is on preorder already!)
Firefox Version: 3.0.12
Installed Extensions, including version numbers if available
Adblock Plus 1.1 (may be a good candidate for troublemaker?)
AVG SafeSearch 8.5 (May be a better candidate)
AVG Security Toolbar 2.506.014.001 (also a candidate)
Cooliris 1.11.1
Microsoft .NET Framework Assistant 1.1
Screengrab 0.96.1
Installed Themes
None
Installed Plug-Ins including version numbers if possible.
Adobe Acrobat
Cooliris embedded in a tab
Java Platform SE 6 U11 (1.6.0_11)
Microsoft Windows Media Player Firefox Plugin
Mozilla Default Plugin
Shockwave Flash 10.0 r22
Silverlight Plugin 2.0.31005.0
Windows Live Photo Gallery
Windows Presentation Foundation
@Quasadu
"We must prepare for DOOM and hope for FREEM." - SirFrederick
First of all, I'd highly recommend getting Service Pack 2 for Vista.
Also, are you coming in through the boards.cityofheroes.com address or one of the others such as boards.cityofvillains.com or boards.coh.com or uk.boards.cityofheroes.com etc.
If you are using one of the latter, try the boards.cityofheroes.com address and see if that resolves the problem. You can set the Theme to be the Villain theme even though the address is a Hero address.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Texas, seriously install NoScript, its an excellent first line of defense for your browser.
I'm having no problems staying logged in either.
Windows Vista SP2
Firefox/3.5.1
NoScript 1.9.7.7
Microsoft .NET Framework Assistant 1.1
DownloadHelper 4.6
DivX Player Netscape Plugin 6.1.0.0
DivX Web Player 1.5.0.52
Java Platform SE 6 U13 6.0.130.3
MetaStream 3 Plugin 3.5.0.36
Microsoft Windows Media Player Firefox Plugin 1.0.0.8
Mozilla Default Plugin 1.0.0.15
Panda ActiveScan 2.0 1.3.2.0
QuickTime Plugin 7.4.5.67
ShockWave Flash 9.0.124.0
ShockWave for Director 11.0.0.429
Windows Presentation Foundation 3.5.30729.1
And that's my browser environment.
"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me
Pediatric brain tumors are the #1 cause of cancer related deaths in children.
Quote:
Yeah I plan to install SP2 this week. Just haven't gotten to it yet. Logging in through boards.cityofheroes.com|
Originally Posted by Texas_Justice
First of all, I'd highly recommend getting Service Pack 2 for Vista.
Also, are you coming in through the boards.cityofheroes.com address or one of the others such as boards.cityofvillains.com or boards.coh.com or uk.boards.cityofheroes.com etc. If you are using one of the latter, try the boards.cityofheroes.com address and see if that resolves the problem. You can set the Theme to be the Villain theme even though the address is a Hero address. |
The XP machine with no add-ons is fine. Dunno whether that means it's a Vista problem or and Add-on problem, but I suspect the latter.
@Quasadu
"We must prepare for DOOM and hope for FREEM." - SirFrederick
Update: I've uninstalled AVG completely and it's working fine. Reinstalling now without the stupid Toolbar and we'll see if it still works....
Edit: Yup that's the culprit. I still have the AVG Safe Search 8.5 extension after reinstalling, but the Toolbar is gone (it had already been disabled before the uninstall anyway). It works now.
So for anyone else with this problem, do you have the AVG Toolbar? Even if it is disabled, looks like it may be causing problems.
@Quasadu
"We must prepare for DOOM and hope for FREEM." - SirFrederick
Quote:
I tried NoScript based on your recommendation, but I'm going to have to uninstall it since it doesn't seem to play nicely with some of the features of these forums. As an example. I can no longer hover over icons and get a popup telling me what that icon does. Clicking the Quick Reply icon took me to the full Quote editing window and didn't allow me to use the Quick Reply that I was trying to get to. I don't like having to fight my addons to do what I normally do. Yeah, I know I can temporarily allow this site or always allow it, but it's more trouble than I want to deal with.|
Originally Posted by Eislor
Texas, seriously install NoScript, its an excellent first line of defense for your browser.
I'm having no problems staying logged in either. Windows Vista SP2 Firefox/3.5.1 NoScript 1.9.7.7 Microsoft .NET Framework Assistant 1.1 DownloadHelper 4.6 DivX Player Netscape Plugin 6.1.0.0 DivX Web Player 1.5.0.52 Java Platform SE 6 U13 6.0.130.3 MetaStream 3 Plugin 3.5.0.36 Microsoft Windows Media Player Firefox Plugin 1.0.0.8 Mozilla Default Plugin 1.0.0.15 Panda ActiveScan 2.0 1.3.2.0 QuickTime Plugin 7.4.5.67 ShockWave Flash 9.0.124.0 ShockWave for Director 11.0.0.429 Windows Presentation Foundation 3.5.30729.1 And that's my browser environment. |
I'll pass on this one. Especially since I basically only use Firefox for testing sites that are work related or that format themselves to look nasty in IE but ok in Firefox. Yeah, there are a few. And some that refuse to run in IE at all.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
|
Originally Posted by Texas_Justice
I tried NoScript based on your recommendation, but I'm going to have to uninstall it since it doesn't seem to play nicely with some of the features of these forums. As an example. I can no longer hover over icons and get a popup telling me what that icon does. Clicking the Quick Reply icon took me to the full Quote editing window and didn't allow me to use the Quick Reply that I was trying to get to. I don't like having to fight my addons to do what I normally do. Yeah, I know I can temporarily allow this site or always allow it, but it's more trouble than I want to deal with.
I'll pass on this one. Especially since I basically only use Firefox for testing sites that are work related or that format themselves to look nasty in IE but ok in Firefox. Yeah, there are a few. And some that refuse to run in IE at all. |
I passed on NoScript for some of the same reasons. It's possible to get it to play nice with sites like this, but not without some fiddling. I used it on my computer at work for a long time since I had a need to keep that more secure than my home machines. But when they rolled out a new interactive Intranet site I had to get rid of it there, too, since it was just too much of a hassle to get it to work.
@Quasadu
"We must prepare for DOOM and hope for FREEM." - SirFrederick
I am using the following:
Vista Home Premium 32-bit
Firefox 3.5.1
Adblock Plus 1.1
Adobe DLM 1.5.2.35
Cooliris 1.11.1
Cool Previews 2.7.6.0623
Facebookvideo 2.1.7
McAfee SiteAdvisor 2.9
Microsoft .NET Framework Assistant 1.1
Move Media Player 1.0.0.071303000006
Themes:
Anthem 1.5.3
Black Steel 1.2.2
Nasa Night Launch 0.6.20090630
PitchDark 3.5.0
And there is a whole boat load of plug-ins.
Eh clearing my cookies worked just fine for me on my laptop with Windows Vista and Firefox 3.somethin-somethin.
It's worth mentioning that yes, I've tried clearing out my cookies, and I'm coming in through the boards.cityofheroes.com address.
Windows Vista Home Premium 32-bit
- Service Pack 1
Firefox 3.5.1
Extensions
- AVG SafeSearch 8.5 (Currently disabled but not uninstalled. Uninstall and Options buttons are continually greyed out whether the extension is enabled or disabled.)
- Cooliris 1.11.1
- DNA 1.0.0.1 (Not compatible with this version of Firefox, but all buttons greyed out, including Uninstall.)
- FoxTab 1.2
- Gmail Notifier 0.6.3.11
- Microsoft .NET Framework Assistant 1.1
- Move Media Player 1.0.0.071303000006
Themes
- Default 3.5.1
Plugins
- ~Mirage Plugin 6.1.58.0
- Adobe Acrobat 8.1.3.187
- BitTorrent 1.0.0.1
- Cooliris embedded embedded in a tab 1.11.0.0
- DivX Player Netscape Plugin 6.1.0.0
- DivX Web Player 1.4.2.7
- DNA Plug-in 1.0.0.1
- Google Update 1.2.183.7
- Google Updater 2.4.1536.6592
- iTunes Application Detector 1.0.1.1
- Java Deployment Toolkit 6.0.140.8
- Java(TM) Platform SE 6 U12 6.0.120.4
- Java(TM) Platform SE 6 U14 6.0.140.8
- kSolo Recorder 1.2.1.2
- Microsoft Windows Media Player Firefox Plugin 1.0.0.8
- Move Media Player 713.3.0.6
- Mozilla Default Plug-in 1.0.0.15
- QuickTime Plug-in 7.6.2.0
- Shockwave Flash 10.0.22.87
- Silverlight Plug-In 3.0.40723.0
- Unity Player 2.5.4.927
- Windows Genuine Advantage 1.7.69.3
- Windows Live Photo Gallery 14.0.8064.206
- Windows Presentation Foundation 3.5.30729.1
FUN FACT: That burst of light when you level up is actually the effectiveness escaping from your enhancements all at once.
While clearing my cookies did not work the first time, I did it again and so far I have been able to stay logged in after leaving the forums and going through different sections.
When clearing cookies look for all the city* and coh* ones and delete them.
Speeding Through New DA Repeatables || Spreadsheet o' Enhancements || Zombie Skins: better skins for these forums || Guide to Guides
I have no problems with boards.cityofheroes.com, but if I try to log in from boards.cityofvillains.com (which is where all of my bookmarks originally pointed) it won't stay logged in
OS Version: Win 7 RC (build 7100)
Firefox Version: 3.5.1
Installed Extensions
- Adblock Plus 1.1
- Clean and Close 2.3
- Download Statusbar 0.9.6.5
- Microsoft .NET Framework Assistant 1.1
- Targeted Advertising Cookie Opt-Out 2.0
Installed Themes: Default theme only
Installed Plug-Ins
- Adobe Acrobat 9.1.0.163
- Java Deployment Toolkit 6.0.140.8
- Java Platform SE 6 U14 6.0.140.8
- Mozilla Default Plug-in 1.0.0.15
- Shockwave Flash 10.0.12.36
- Silverlight Plug-in 3.0.40723.0
- Windows Presentation Foundation 3.5.30729.4918
Quote:
That's a known problem. They did all they could to get boards.cityofheroes.com all updated and working and will likely get to boards.cityofvillains.com, boards.coh.com, uk.boards.cityofheroes.com and any others working next week, if they don't just put a redirect from those sites to this one.|
Originally Posted by Darkfaith
I have no problems with boards.cityofheroes.com, but if I try to log in from boards.cityofvillains.com (which is where all of my bookmarks originally pointed) it won't stay logged in
OS Version: Win 7 RC (build 7100) Firefox Version: 3.5.1 Installed Extensions
Installed Themes: Default theme only Installed Plug-Ins
|
Your old links likely won't work anyway since the link references a thread number and ALL posts have new numbering. Wheeeeeee! It's a fun time to start searching to try to find all the old posts, updating your links, etc. Be glad you aren't trying to maintain the guides with all the broken links, and especially broken links inside posts linked with more broken links.
A headache for certain.
tl;dr version
Use the boards.cityofheroes.com page to access the forums and set your Style to Villain.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
Not sure if you're referring to my post or not, but when I say I "cleared my cookies," I mean I cleared my cookies. All of them. Every single one. Twice.|
Originally Posted by Zombie_Man
When clearing cookies look for all the city* and coh* ones and delete them.
|
Still not working.
FUN FACT: That burst of light when you level up is actually the effectiveness escaping from your enhancements all at once.
I spoke too soon, now it is not working again.
Quote:
Just for those still having trouble.|
Originally Posted by Quasadu
Update: I've uninstalled AVG completely and it's working fine. Reinstalling now without the stupid Toolbar and we'll see if it still works....
Edit: Yup that's the culprit. I still have the AVG Safe Search 8.5 extension after reinstalling, but the Toolbar is gone (it had already been disabled before the uninstall anyway). It works now. So for anyone else with this problem, do you have the AVG Toolbar? Even if it is disabled, looks like it may be causing problems. |
Do you have AVG installed? By any chance do you have the Toolbar for it installed?
It looks like a solution may be to uninstall AVG, reboot, reinstall AVG without the Toolbar and see if this helps your problems.
Apparently, even if it is disabled it will cause problems.
Does this help anyone else?
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I'm getting auto-logged off.
OS Version: Mac OS X 10.4.11
Firefox Version: 3.5.1
Installed Extensions:
AdBlock Plus v1.1
All-in-One Sidebar v0.7.10
ColorZilla v2.0.2.1
Installed Themes:
NASA Night Launch v0.6.20090630
Installed Plug-Ins
Flip4Mac v2.2.1.11
iPhotoPhotocast v6.0
MJR v1.0-JEP-0.9.7.2
QuickTime v7.6.2
Shockwave v10.0.22.87
Shockwave for Director v11.0.0r465
Silverlight v3.0.40624.0
I'll post my Vista spec when I get home later.
(And no, no AVG on any of my machines.)
Quote:
Mac. Ugh. Sorry, I'm no help there.|
Originally Posted by Red_Valkyrja
I'm getting auto-logged off.
OS Version: Mac OS X 10.4.11 Firefox Version: 3.5.1 Installed Extensions: AdBlock Plus v1.1 All-in-One Sidebar v0.7.10 ColorZilla v2.0.2.1 Installed Themes: NASA Night Launch v0.6.20090630 Installed Plug-Ins Flip4Mac v2.2.1.11 iPhotoPhotocast v6.0 MJR v1.0-JEP-0.9.7.2 QuickTime v7.6.2 Shockwave v10.0.22.87 Shockwave for Director v11.0.0r465 Silverlight v3.0.40624.0 I'll post my Vista spec when I get home later. (And no, no AVG on any of my machines.) |
I'll ask the obvious question though. Are you using the boards.cityofheroes.com address or a different address?
Have you cleared your cookies? (However you do that on a Mac).
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
It seems the problem stems from the fact that the cookies is set for boards.cityofheroes.com and if you log into the site from any other domain (like boards.coh.com, boards.cityofvillain.com etc.) you loose the cookies.
Quote:
I never had any toolbar installed, but just to be sure, I uninstalled AVG completely. I'm currently without virus protection of any kind. Until I finish this post, anyway, then it's off to reinstall AVG.|
Originally Posted by Texas_Justice
Do you have AVG installed? By any chance do you have the Toolbar for it installed?
It looks like a solution may be to uninstall AVG, reboot, reinstall AVG without the Toolbar and see if this helps your problems. Apparently, even if it is disabled it will cause problems. Does this help anyone else? |
Still nothing.
Quote:
|
Originally Posted by Texas_Justice
Have you cleared your cookies? (However you do that on a Mac).
|
FUN FACT: That burst of light when you level up is actually the effectiveness escaping from your enhancements all at once.
This is relating to the new forums and those that are unable to stay logged in using Firefox.
Okay, the Firefox issue is beginning to get me curious since I've had no troubles running different versions of Firefox on XP or Vista and several others have had no trouble while others have nothing BUT trouble with it. I got to thinking earlier this morning that there might be one other area having to do with Firefox that we haven't been testing, namely addons, be they themes, extensions, or plug-ins.
So, if you would, let us know the following:
OS Version (including whether 64-bit or 32-bit and Service Pack versions)
Firefox Version (click Help > About Mozilla Firefox if you aren't certain)
Installed Extensions, including version numbers if available
Installed Themes
Installed Plug-Ins including version numbers if possible.
Maybe if we can find some common factor we can help get it fixed.
No troubles here.
Windows Vista x64 Service Pack 2
Firefox 3.5.1
Extensions installed:
Microsoft .NET Framework Assistant 1.1
Default theme
Installed plugins (apparently installed automatically when I installed Firefox on here last night):
Adobe Acrobat 9.1.0.163
Java Platform SE 6 U13
Microsoft Office Live Plug-in for Firefox 2.0.3009.0
Mozilla Default Plug-in 1.0.0.15
Silverlight Plug-In 3.0.40723.0
Windows Live Photo Gallery 14.0.8051.1204
Windows Presentation Foundation 3.5.30729.1
I'll post the specs from my current Firefox installation on my XP system in another post.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.