Thursday 2nd July 2009 - Emergency maintenance

Avatea · 07-01-2009 04:41 PM

An emergency maintenance will be carried out at 12:00AM British Time (1AM Central European Time) on all 4 European servers. At that time, access to all servers will be disabled.

The current estimated duration of this maintenance is 2 hours.

Support Centre for our English European players
Support Centre for our North American players
Plateforme d'assistance pour les francophones
Support-Center f�r deutschsprachige Spieler

SinergyX_EU · 07-01-2009 05:06 PM

We were about to start the TF

Oh well, lets hope it will enable booster 3

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_Maledicus_ · 07-01-2009 05:36 PM

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Oh well, lets hope it will enable booster 3

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Don't want to disappoint you, but i think it will "enable" Zukunft and Vigilance

nottheboss · 07-01-2009 05:59 PM

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Oh well, lets hope it will enable booster 3

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Don't want to disappoint you, but i think it will "enable" Zukunft and Vigilance

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I hope so I'm bored of translating especially since its years since I last spoke this much french and my German is... shakey.. at best

Golden Girl · 07-01-2009 06:42 PM

I thought it was very nice having the French and German players on Defiant - they were having a lot of fun, and ot a good welcome.

@Golden Girl

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Otowi · 07-01-2009 06:55 PM

Let me get this straight, you need to take down Union and Defiant, to enable the French and German servers??

That does not make any sense at all...

Golden Girl · 07-01-2009 06:58 PM

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Let me get this straight, you need to take down Union and Defiant, to enable the French and German servers??

That does not make any sense at all...

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There have been some disconnection problems on Defiant and Union too - they probably want to check out all four and make sure they're working smoothly before they put out the next booster pack.

@Golden Girl

City of Heroes comics and artwork

Beber · 07-01-2009 07:09 PM

Actually there's a new patch coming, so it's more than just "Press the Start button for Vigilance and Zukunft"

Xemulas · 07-01-2009 07:56 PM

No Fix for the Villain Pentad Badge? No...No?

Villain SF Bugged, Villain Arena Badges Bugged.. Tisk Tisk, the old pattern is back :P

Cybercel · 07-01-2009 08:32 PM

For anyone who doesn't follow the US dev digest, there's a fairly interesting post from GhostFalcon noting that post-Issue, stability and access patches come before gameplay issues, so this kind of thing will get priority.

Of course, that isn't stopping me from checking the PlayNC shop for the new Super Booster several times a day, but good to know.

Blue_Note · 07-01-2009 08:56 PM

Excellent. I appreciate to see that so much profound thinking and testing has been done before releasing I15 , that they can provide us with a 3 hour time frame of letting us know that the servers will go down to patch issues with I15 already a day after the release. And the population shrinks and shrinks and shrinks...

Landrig · 07-01-2009 08:59 PM

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that isn't stopping me from checking the PlayNC shop for the new Super Booster several times a day, but good to know.

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ditto Cybercel though I think F5 is gettina little worn down...

EU_Damz · 07-01-2009 09:13 PM

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Excellent. I appreciate to see that so much profound thinking and testing has been done before releasing I15 , that they can provide us with a 3 hour time frame of letting us know that the servers will go down to patch issues with I15 already a day after the release. And the population shrinks and shrinks and shrinks...

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Well to be honest i cant really think of a better time frame to do this for us EU players, this is actually affecting the US side of things a LOT more than it would us.

@Damz Find me on the global channel Union Chat. One of the best "chat channels" ingame!

Roomy · 07-01-2009 09:16 PM

I agree with Damz, at least its at a time that suits the majority on the EU servers rather than us having to be put out be times that suit the ppl in the US. Thnx for that NCsoft

Blue_Note · 07-01-2009 09:20 PM

Was talking about the fact that the post was put up just 3 hours before the servers were taken down Damz. Ofcourse the actual time that the servers are offline ain't so bad for EU side indeed.

EU_Damz · 07-01-2009 09:23 PM

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Was talking about the fact that the post was put up 3 hours before the servers were taken down Damz. Ofcourse the actual time that the servers are offline ain't so bad for EU side indeed.

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4 hours 19 minutes But yeah i do agree that a larger time frame for passing server downtime information would always be welcome, just since this doesnt affect me i cant really complain too much without my heart in it. Im sorry! I'll try harder next time i promise!

@Damz Find me on the global channel Union Chat. One of the best "chat channels" ingame!

Evils · 07-01-2009 10:03 PM

The clue's in the title, really. It's an emergency fix so the French and German players can get access to their characters.

Just imagine how thankful the Union and Defiant players would be for such a fix, and how vocal they'd be about the glitch in the first place. My heart goes out to them it really does.

Tygrrfang_EU · 07-01-2009 10:22 PM

Ok realised my mistake.. Nothing to see here move along!!

Effy_On_Malibu · 07-01-2009 11:01 PM

Back up now

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Ghost Falcon_EU · 07-01-2009 11:32 PM

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Well to be honest i cant really think of a better time frame to do this for us EU players, this is actually affecting the US side of things a LOT more than it would us.

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There was some internal discussion whether we should have deployed the 19.20090619.5T2 build to the EU servers at the same time as it was deployed to the North American servers....but we recognized that since EU was entering prime-time hours, that disruption to all EU customers with 30 minutes of warning was unacceptable.

The compromise was to push back the publish of 19.20090619.5T2 to 12 midnight (past EU peak time), and within operational development hours of Paragon Studios so that in the event of any other issues on Vigilance or Zukunft, we had time to address them before Thursday EU Prime-time.

Blue_Note · 07-02-2009 04:52 AM

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Was talking about the fact that the post was put up 3 hours before the servers were taken down Damz. Ofcourse the actual time that the servers are offline ain't so bad for EU side indeed.

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4 hours 19 minutes But yeah i do agree that a larger time frame for passing server downtime information would always be welcome, just since this doesnt affect me i cant really complain too much without my heart in it. Im sorry! I'll try harder next time i promise!

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And I honestly have to admit it's a good thing that we actually got a proper message about this beforehand. Improvement compared to how I15 was patched. Keep it up!

TsumijuZero · 07-02-2009 06:20 AM

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There was some internal discussion whether we should have deployed the 19.20090619.5T2 build to the EU servers at the same time as it was deployed to the North American servers....but we recognized that since EU was entering prime-time hours, that disruption to all EU customers with 30 minutes of warning was unacceptable.

The compromise was to push back the publish of 19.20090619.5T2 to 12 midnight (past EU peak time), and within operational development hours of Paragon Studios so that in the event of any other issues on Vigilance or Zukunft, we had time to address them before Thursday EU Prime-time.

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See I think thats perfectly reasonable deployment strategy for a patch, would be worse if the maintenance was mid-TF to be fair!

As for adressing other issues, 2 entire populations have been denied access to their servers and characters, if Defiant and Union went down and the Devteam went off to fix the 5SF MM bug first, most people would scream blue bloody murder so I can see why the...

EMERGENGY patch!

has dealt with the more important issue of restoring service to our French and German relations!

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Techbot Alpha · 07-02-2009 07:35 AM

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Well to be honest i cant really think of a better time frame to do this for us EU players, this is actually affecting the US side of things a LOT more than it would us.

[/ QUOTE ]

There was some internal discussion whether we should have deployed the 19.20090619.5T2 build to the EU servers at the same time as it was deployed to the North American servers....but we recognized that since EU was entering prime-time hours, that disruption to all EU customers with 30 minutes of warning was unacceptable.

The compromise was to push back the publish of 19.20090619.5T2 to 12 midnight (past EU peak time), and within operational development hours of Paragon Studios so that in the event of any other issues on Vigilance or Zukunft, we had time to address them before Thursday EU Prime-time.

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I approve heavily of this logic and applied thought.

Quote:

Originally Posted by Zwillinger

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Quote:

Originally Posted by Captain_Photon

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Blue Rabbit · 07-02-2009 07:48 AM

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No Fix for the Villain Pentad Badge? No...No?

Villain SF Bugged, Villain Arena Badges Bugged.. Tisk Tisk, the old pattern is back :P

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I agree with Xemulas and for those less attentive, the old pattern being, the Devs hate the Villains.

There may be some humour to the above statement.

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Shadowe · 07-02-2009 08:49 AM

Bravo to the support/development team for a) the warning and b) being able to squeeze it into a reasonable time slot for themselves and the EU players.

This took (as it should have) precedence over any other bug-fixes, tweaking or anything else. Fifty percent of the EU servers were unavailable. Over 13% of the total server list was down. This HAD to be fixed.

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