Discussion: Credit Card Billing Issues

ok i use the time cards but i wana buy extra char slots is there a way to add a credit card to ur account without buying anything if anyone knows send me a ingame tell @captain Bling

Someone mentioned a few pages back that they hoped that CoH/V wouldn't lose customers because of this. Well, i'm new and i'm relatively certain this has just happened to me. I started on Saturday and purchased the Magic Costume booster. No booster and now it's telling me that my time has expired on the log-in and yet my account management screen says that I am valid till June 2. Well, sorry to say that if this is indeed the case, I won't be coming back. Hopefully not cuz i've been enjoying it.

[ QUOTE ]
Someone mentioned a few pages back that they hoped that CoH/V wouldn't lose customers because of this. Well, i'm new and i'm relatively certain this has just happened to me. I started on Saturday and purchased the Magic Costume booster. No booster and now it's telling me that my time has expired on the log-in and yet my account management screen says that I am valid till June 2. Well, sorry to say that if this is indeed the case, I won't be coming back. Hopefully not cuz i've been enjoying it.

[/ QUOTE ]As this person has created two other threads with this information, I'll point out that it has since been resolved; the person mistakenly created a new account instead of upgrading their trial account, and applied the magic booster code to the new account.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

U haz a monies. How I can get it backz?

HELLO NCNC!!! This one's for you.

You might want to take the 7-11 logo off your page where it says they sell game cards. I didn't see any in my local store, so I got curious. I went into four other stores in the next few days, and NONE of them had any game cards. One employee at a store who actually plays CoX said they were thrown away a few months ago because they didn't sell.

NCNC, if you have a contract with 7-11, the stores in the Tampa, Florida area are violating it, big time.

You may want to email Marketing about this, since this is entirely their bailiwick.

marketing_na@ncsoft.com

I am having problem with my vetrens awards. I have yet to see the awards. Does anyone know why?

thanks

Anyone know when this:

We're sorry, but we are unable to accept your order at this time. Please try again later or tomorrow. If you continue to have problems, you may wish to visit one of our retail partners.

is going to get cleared up? I've got a trial account and am trying (and repeatedly failing) to buy the full account. I'd be happy to visit retail partners, but either they don't have it, or they want to charge me full price + ridiculous shipping.

It's been going on for 8 days now. Trial account is going to run out soon and I do actually enjoy playing the game, but if I can't buy a real account then I'm going elsewhere.

I'm trying to buy via paypal. I login to my account, got to the store, click which version I want to buy (architect, in this case) and then it starts to check me out, I click confirm from the paypal page, and then I get the message.

Thinking it might be a paypal issue, I also tried with a credit card. Same results.

My wife had this same issue a couple times when purchasing upgrades, and I'd like to join her in the game, but if they don't sort this out soon, I'm going to talk her into playing WoW or something else with me instead.

Are you starting your own Master Account, or adding a second account to your wife's Master Account?

Edit: And if you haven't tried this already, go to their account support page and click on 'Ask a Question' to start a support ticket.

I hope this gets resolved soon, it's good to hear from people just coming into the game and that they are enjoying playing it (billing issues not withstanding. )

He has his own master account.

And I tried a support ticket. The response I got was to ask me for the transaction/order ID, even though I specifically stated in the support ticket that the transaction was unable to complete and thus I did not have any order ID.

It would be helpful if they would actually READ the help request before asking for more information.

I'd request it to be escalated, and include the information during each contact.

There is the option of phone support, though I don't know where you are located, so not sure how long of a long distance call this might be. All else fails, PM one of the Community Reps like Niv, or Avatea, or TheOcho. While they cannot resolve it, they can likely send you in a more helpful direction.

Sorry I couldn't be of more help.

I've sent in the ticket, but I'm rapidly approaching not caring.

They have until my husband's trial account expires to fix the problem (or at least send a response to one of the support tickets that actually acknowledges the problem) or they lose a potential customer and an existing customer.

I've talked to several other people who have had this same problem purchasing upgrades. Seems the reason there is no influx is a lot of people can't purchase accounts.

Also getting the same problem - "We're sorry, but we are unable to accept your order at this time et cetera et cetera and so forth." I'm getting it trying to prepurchase Going Rogue, actually. Kinda frustrating since it's 'tomorrow' already, and my wife in the meantime has prepurchased *her* copy with the same PayPal account I was using (and before people say something about time limits or whatever, I was getting this error both before *and* after she bought her pre-order)...

Would love to know whyyyy it's happening, I really want my dual pistols! T.T

FYI...

The link to "My Account" at the top of the official game website (http://www.cityofheroes.com/en.html) is pointing to the wrong location. It throws a security certificate warning since this is not the correct address.

Anyone needing to do account stuff should access their account via the "My Account" link on the NCSoft.com website instead.

I've sent in a support ticket about this and also PM'ed devs here, in addition to calling NCSoft tech support.

Just a heads up for you all.

I have no issue buying things at retail stores like game time cards, but I was able to only buy one booster after coming back from being gone almost 2 years.


The problem has to be the online store from NCSoft.

There is no other explanation. They either having code issues or trouble connecting to financial institutions.

It actually sounds like the financial institutions do not like how NCSoft tries to handle transactions and flags them as possibly fraudulent.
That would explain it.

Ok,so we have to call the Bank that issued us our Credit Card and deal with it trought the Bank?

So sit,wait,and cry when I see my friends with the GR Stuff(one of them bought it yesterday!!) while I don't?
Thanks NC!