The Great Consignment House Heist of May 9th


AmazingMOO

 

Posted

It's not the loss of items, or the loss of inf that makes me teeter on the edge of playing and quitting. It's not that the game is super buggy because they never hired good testers to test it. It's not even the failed reimbursement. It's that for the last 4 hours petitions have been sent, forums posts have exploded and ONCE AGAIN....not a whisper of an answer. I'm tired of being treated like we don't matter, by the people collecting our subscription fees. When they ignore us I feel like I'm being told directly to my face "Give me your money and shut-up. We'll do whatever we want" It's very VERY uncool. And yes if I quit, you have an equal chance to have it all. There will be a one-time only Character Contest (Bio, powers, name, costume) in atlas park on Guardian where the winner gets everything I have. Fully functional base with active SG, inf, whatever. Hell, I may even throw in my account name and password.


If it moves, KILL IT! If it doesn't move, prod it with your toe so it looks like it's moving then KILL IT! http://www.sexysuperherosyndicate.com/

 

Posted

ZOMG. THEY HAVEN'T POSTED IN FOUR WHOLE HOURS?!?!

On a less tongue-in-cheek note - typically, in the real world, businesses require more than four hours to respond to things. I recommend patience before the D0O0Om calls.

Kam


 

Posted

[ QUOTE ]
ZOMG. THEY HAVEN'T POSTED IN FOUR WHOLE HOURS?!?!

On a less tongue-in-cheek note - typically, in the real world, businesses require more than four hours to respond to things. I recommend patience before the D0O0Om calls.

Kam

[/ QUOTE ]

LOL. Yeah watch this, I'm going to show you how right you are. Ready....<Start>! "Yes there is a problem, and we are looking into it" <End> Holy Shnikeys, you were right! Oh wait...no you weren't, sorry. That took me all of 4 seconds to type! If "In the real world" Businesses take more then 4 hours to type that....and I were to start my own business where I needed to respond to customers through electronic means...say a forum...or even a phone...Then I could....hang on...carry the one.....divide by PI....HOLY JEBUS! I'm fairly certain I've just assertained the formula to success and wealth! Now to put it to good use!

<AHEM>
Greetings, friend. Do you wish to look as happy as me? Well, you've got the power inside you right now. So use it. And send one dollar to Happy Dude, 742 Evergreen Terrace, Springfield. Don't delay! Eternal happiness is just a dollar away."


Now, jokes and smack talk aside, let's look at this logically for just a minute (I know I'm asking a lot of some of you). They KNEW there was the possibilty of a problem, because they were putting in a "possible fix" for an existing problem. If I were they, and I are not, (Funny ain't I?) I would have been logged into the forum the moment the fix went in. The second I started seeing posts about there still being an issue, and the second I found out that CS was getting bombarded with petitions, I would have simply posted "Ok, it looks like it didn't work, we're looking into why it didn't work, and possibly going with Plan B".

And THAT is all most of us need to hear to go right back into a display of patience. The fact is that if you have been checking all the threads on this issue, then you'd see that the problems are many, but the only one that concerns the majority of us is the lack of communication. Some people are ready to cancel accounts over this if it isn't resolved and would perhaps NOT want to pay another month-or-6-month fee while waiting for CoH to eventually tell us we're screwed anyway. It's almost like they're delaying the announcement for exactly that reason. If they see say....2000 accounts about to be renewed in 5 days and if they wait they make...hmm...just shy of $30,000.00 I'm certain that there are a few more then just 2000 acounts out there coming up on the end/beginning of their billing cycles. Seems to me we are justified in demanding to know what the deal is before they charge us another NON-REFUNDABLE fee yet again. But hey....color me wacky that way.


If it moves, KILL IT! If it doesn't move, prod it with your toe so it looks like it's moving then KILL IT! http://www.sexysuperherosyndicate.com/

 

Posted

First of all, it requires time to confirm that yes, there is a problem. Confirmation other than posters saying "ZOMG I LOST MONIES". I have no doubt that they're working on that. Secondly, even posting that they are looking into it would potentially confirm in the minds of the general public that yes, there is INDEED a problem - somewhat akin to the way they never give out potential dates for patch release, because the "potential" gets dropped along the way.

Shoot, it took 'em the bulk of a day to post on the FIRST problem. Give 'em more than a few hours before you start raking them over the coals. Just because you live on the forums doesn't mean they do.

Kam


 

Posted

[ QUOTE ]
First of all, it requires time to confirm that yes, there is a problem. Confirmation other than posters saying "ZOMG I LOST MONIES". I have no doubt that they're working on that. Secondly, even posting that they are looking into it would potentially confirm in the minds of the general public that yes, there is INDEED a problem - somewhat akin to the way they never give out potential dates for patch release, because the "potential" gets dropped along the way.

Shoot, it took 'em the bulk of a day to post on the FIRST problem. Give 'em more than a few hours before you start raking them over the coals. Just because you live on the forums doesn't mean they do.

Kam

[/ QUOTE ]

After 7 hours (Approx) they bypassed /telling me in game and instead sent an e-mail, basically stating that it's been escalated. Better then nothing, although it's right there next to nothing.

Kam, I don't live on the forums, I'm only here when there is a major issue. Granted lately that seems to be more frequent, but am I to blame for that? I might be upset by your attempts to shut down my psychotic rantings BUT.... the phrase "ZOMG I LOST MONIES" has earned you a ton of credit in my (currently woefully underfunded) vault of patience.


If it moves, KILL IT! If it doesn't move, prod it with your toe so it looks like it's moving then KILL IT! http://www.sexysuperherosyndicate.com/

 

Posted

[ QUOTE ]

After 7 hours (Approx) they bypassed /telling me in game and instead sent an e-mail, basically stating that it's been escalated. Better then nothing, although it's right there next to nothing.


[/ QUOTE ]
I got that e-mail too. What crap :/


 

Posted

[ QUOTE ]
For those of you who are just tuning in, we want to recap an important moment in the history of Paragon City – the Great Consignment House Heist!

You see, today Wentworth’s Fine Consignments, the excellent new buying and selling service that recently went into service across Paragon City, came to a grinding halt and apparently some customer’s items went missing! Police officials are very suspicious of Villainous activities, given that underground sources indicate there were no similar problems with the shady Black Markets on the Rogue Isles. Those same officials are currently investigating and cataloging all missing influence, inspirations, enhancements, recipes and salvage and planning on making a full reimbursement, courtesy of Wentworth’s insurance agency.

[/ QUOTE ]

Muahahahahahaha my plans went off without a hitch. It was indeed I, Smilin Joe Fission who orchestrated such brilliant thievery.

I had originally thought the goons I hired to rip off Wentworths had played me, taken off with all the loot. But indeed they were loyal, and surprisingly smart for a couple of brutes who didn't finish elementary school.

They fenced the loot and laundered the money, and laid low for 8 days. Then ironically on the same day of Wentworth's Insurance payout what do I see, but a beautiful deposit, of 67,000,000+ infamy in to my Port Oakes off-shore account...

Kudos to my crew, you did an amazing job. I'm out.

::Heads off into his new private Arachnos Flier::


 

Posted

[ QUOTE ]

<AHEM>
Greetings, friend. Do you wish to look as happy as me? Well, you've got the power inside you right now. So use it. And send one dollar to Happy Dude, 742 Evergreen Terrace, Springfield. Don't delay! Eternal happiness is just a dollar away."



[/ QUOTE ]

hmmm... I think I'd be happier with my dollar. One thing I will admit to is that they aren't very fast with responses generally. My suspicion is that both the rollback and this "fix" aren't set to a particular point in time, but rather time ranges, which would explain some of the duping and weirdness.

Hopefully they'll explain something soon for people it didn't work for (though that does not include me - I got my influence back)


 

Posted

[ QUOTE ]
Muahahahahahaha my plans went off without a hitch. It was indeed I, Smilin Joe Fission who orchestrated such brilliant thievery.

[/ QUOTE ]
You can't fool us! We all know you didn't do it! We didn't all fall off the creation screen yesterday! Logic dictates that you could have never pull this off! I mean, no villain would be called Smilin!


Catreena

"Why can't the villains ever hide out in the old abandon catnip factory?"

 

Posted

<QR>

GM response time seems to be a little backlogged, as it usually is after a major issue release. I made a petition for a copyright violation earlier this week, which usually gets a response 1-3 hours after I file it. This one took more than 24 hours.

I recommend that, if you didn't get your stuff back, petition, but expect a small wait. They won't know you're still missing things unless you tell them.


 

Posted

Well, in fairness if it's been escalated you probably won't hear anything back during the weekend.


 

Posted

And if all else fails, respectfully PM Lighthouse.


 

Posted

Just checked my only char that lost stuff, and I've had nothing back, so I'm down 15m in bids. Time to go raise that petition I guess...


 

Posted

I GOT MY STUFF BACK!

Thanks to NCSoft Support and Lighthouse for following up with my subsequent probs.


 

Posted

[ QUOTE ]
I GOT MY STUFF BACK!

Thanks to NCSoft Support and Lighthouse for following up with my subsequent probs.

[/ QUOTE ]

Congrats, you're the first person I've heard of that got their stuff. Going on 98 hours without any word on my petition myself. I've already cancelled my 6 month renewals on all of my accounts. If the petition is answered before I can't log in anymore, I'll renew them, but if I run out of time and can't log in anymore to check....oh well.


If it moves, KILL IT! If it doesn't move, prod it with your toe so it looks like it's moving then KILL IT! http://www.sexysuperherosyndicate.com/

 

Posted

It's been 390 hours since I sent my first petition. 102 hours since I sent my second. So far...nothing.


If it moves, KILL IT! If it doesn't move, prod it with your toe so it looks like it's moving then KILL IT! http://www.sexysuperherosyndicate.com/

 

Posted

Well, I got a response to my petition today:

[ QUOTE ]
Hello,

Thank you for your reply.

We certainly appreciate your patience and assure you that the Development Team has gone through great efforts to try and restore all of the items and influence that were lost as a result of the Consignment House rollback.

We understand that this affects a large number of our players, and we apologize to those who were affected. Unfortunately, the support staff is unable to make additional reimbursements for any losses caused by this issue and the restoration process is considered to be complete at this time.

Please let us know if you have any further questions or concerns.

[/ QUOTE ]

My emphasis. I chose to highlight the red part particularly because that was the part of the message that made me see red. Restoration 'complete' my $%£*! I'm out 15m influence. Maybe that's small change to some people, but not to me.

This complete failure to resolve the issue is without a doubt the single worst incident I have experienced in this game, and yet are we seeing even a mention in public that the Grand Reimbursement Plan was in fact a slight balls-up? NO.

The GM invited correspondence if I had further concerns. Well, I have a concern, but not one they will be able to answer. My concern is this: what assurance can we be given that this sort of thing will not happen again? Right now I have very little faith in the consignment house and it would be nice to at the very least see some sort of official acknowledgement that things did not quite go as planned instead of ignoring those of us left in this thread and fobbing us off with a private copy & paste response (note the 'thank you for your reply' - I never 'replied' to anything as I was never asked for any additional info beyond my original ticket).

Like many of you I've been with this game a while. During that time I've brought a few friends into the fold, extolling the virtues of CoH over other MMO's. If this is how things are going to be from now on, I won't be doing any more of that for a while.


 

Posted

With any new feature there can be issues that arise that we were unable to prepare for during the beta phase of testing. The Consignment Market Crash was one of these events. While it has taken us some time to find a full resolution of this issue, we wanted to thoroughly study, test, and put safety measures into place that will ultimately bolster this system.



The majority of people that lost items on the Market were reimbursed successfully last week, and we had a remaining group of Support Tickets left over from that process that we have as of today fully investigated and resolved. At this point we consider this issue closed and future tickets generated about this incident will be summarily closed.



We appreciate your patience in this matter and those who have endured the wait, it did take longer than we had hoped to get a complete resolution but that was because we wanted to ensure proper procedure, operations, and resolutions were in place before we took any final action and considered the matter closed.



If anyone has additional comments, concerns, or questions feel free to PM Lighthouse or Ex Libris or email them at lighthouse@ncsoft.com or exlibris@ncsoft.com.



Again we appreciate you continued support of “City of Heroes” & “City of Villains.”


 

Posted

[ QUOTE ]
...we had a remaining group of Support Tickets left over from that process that we have as of today fully investigated and resolved.

[/ QUOTE ]

While it is great to finally see a comment on this matter, I consider the use of the word 'resolved' here to smell slightly of weasel. I think most people would take it that if a problem is 'resolved' then a solution has been found. This is not the case. Apparently you are employing the definition 'to make a firm decision about', which is certainly a valid definition in the dictionary, and is certainly what has been done by saying 'you will not be reimbursed, and that is that'.

I can understand that it may well be the case that any data supporting my petition, and those of the others here, has been lost in the incident, and that there is simply no hard evidence to support our claims. That's fair enough. These things happen. However, no-one has actually explained the reason behind this summary decision, and when you make a statement in this way without even apologising for the problem, you're implying that you simply don't believe us. Perhaps it's just me, but I don't take kindly to that. If that's not the case then simply say so, frankly and openly, so we can put this to rest.


 

Posted

[ QUOTE ]
[ QUOTE ]
...we had a remaining group of Support Tickets left over from that process that we have as of today fully investigated and resolved.

[/ QUOTE ]

While it is great to finally see a comment on this matter, I consider the use of the word 'resolved' here to smell slightly of weasel. I think most people would take it that if a problem is 'resolved' then a solution has been found. This is not the case. Apparently you are employing the definition 'to make a firm decision about', which is certainly a valid definition in the dictionary, and is certainly what has been done by saying 'you will not be reimbursed, and that is that'.

I can understand that it may well be the case that any data supporting my petition, and those of the others here, has been lost in the incident, and that there is simply no hard evidence to support our claims. That's fair enough. These things happen. However, no-one has actually explained the reason behind this summary decision, and when you make a statement in this way without even apologising for the problem, you're implying that you simply don't believe us. Perhaps it's just me, but I don't take kindly to that. If that's not the case then simply say so, frankly and openly, so we can put this to rest.

[/ QUOTE ]

I could not agree more.


 

Posted

That is the situation, yes. I hope you're luckier than I was.