Game causes computer to shut off, restart or screen to simply go blank
By
Angelxman81,
Posted on: 2012-05-30 14:00 in ALL ACCESS Gameplay Technical Issues Bugs
Both of those games use DirectX for graphics rendering.
City of Heroes uses OpenGL.
Apples.
Oranges.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
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So what is my solution?
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Originally Posted by Texas Justice
Both of those games use DirectX for graphics rendering.
City of Heroes uses OpenGL. Apples. Oranges. |
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TJ, it's still the game though.|
Originally Posted by Texas Justice
Both of those games use DirectX for graphics rendering.
City of Heroes uses OpenGL. Apples. Oranges. |
Other games use OpenGL just fine, and it is an established and popular graphics language. OpenGL isn't at fault(or maybe it is and games need to stop using it).
So obviously, it is how City of Heroes uses it that is the problem, if it is OpenGL and not some other issue with City of Heroes.
Also, it would be more helpful to post the obligatory....
Follow the instructions here for us to best help you: http://boards.cityofheroes.com/showthread.php?t=231628
It could be a number of issues and not a problem with the game or how the game uses OpenGL.
There have been enough graphics drivers with poorly written OpenGL support or graphics drivers with other OpenGL or CoH issues.
There is software that can conflict with some of the OpenGL calls so that it can't be determined that the game itself is at fault.
Without any actual technical information it's all just guessing however.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Are you monitoring temperatures? Problems with drivers and software incompatibility often give error messages. Overheating often does not and this game definitely stresses a system.
Also, please check this thread for what kind of information is helpful for people trying to come up with some answers for you.
Paragon City Search And Rescue
The Mentor Project
Funny, his problem sounds exactly like mine..other graphic intensive games: Fallout NV, DCUO, Battlefield 3, Modern Warfare, all run fine, yet CoH crashes my comp..I've been dealing with tech support the last 4 days, downloading all kinds of testing programs and sending them the results..they aren't able to find the issue either.
The Harpers
It puts the lotion on it's skin or it gets the hose again!
Don't forget to help control the Furry population; have your Furry spayed or neutered!
Kellen Wolf/Claw/SR(Scrapper)/ protector
Si'Nifay/Electric/Fire(Blaster)/ protector
I think our graphic cards get too hot and the computer just shut it off.
Its happening to me sometimes too.
If only it were that simple..but no, it does it when my computer has been off and is cold, and part of the on going tech support process I've been doing with this issue is a program that check your cards, cpu, motherboards etc. temp..and all are well within normal limits.
The Harpers
It puts the lotion on it's skin or it gets the hose again!
Don't forget to help control the Furry population; have your Furry spayed or neutered!
Kellen Wolf/Claw/SR(Scrapper)/ protector
Si'Nifay/Electric/Fire(Blaster)/ protector
Yes, but what is having the problem? Is it their whole computer not working, or just City of Heroes?
Their computer may be a problem "for City of Heroes" but that is still "for City of Heroes" and nothing else.
So yes, there is something different about that person's computer, but City of Heroes is the thing that doesn't like it while other programs and even other games have no issue with it.
So I would say "it is his computer, but it is also CoH".
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Nvidia cards have an overheating issue.|
Originally Posted by Angelxman81
I think our graphic cards get too hot and the computer just shut it off.
Its happening to me sometimes too. |
You can solve the issue by downloading this program direct from Nvidia and setting your fan speed manually to at least 65% rather than lettign it ramp up from the factory 30-40% after it gets hot:
http://www.nvidia.com/object/nvidia_...ools_6.06.html
You may need a different version of this software for your graphics card, but that one works for my GTX 465.
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Got an ATI... hehe|
Originally Posted by T_Immortalus
Nvidia cards have an overheating issue.
You can solve the issue by downloading this program direct from Nvidia and setting your fan speed manually to at least 65% rather than lettign it ramp up from the factory 30-40% after it gets hot: http://www.nvidia.com/object/nvidia_...ools_6.06.html You may need a different version of this software for your graphics card, but that one works for my GTX 465. |
But anyways not happenning very often and I will buy another computer next year so I have to suck it up
If a PC shuts down or restarts, that's usually a hardware issue and typically a power supply issue. Its possible that there could be some interaction between the CoH client, the OS and the hardware to cause a restart, but I would look at hardware first:
-Is your power supply large enough for your system?
-How old is your system and your power supply? Power supplies have more components on them that deteriorate as they age (the big cylindrical capacitors more notoriously).
-Is this a soft restart or a hard restart? Do you see the BIOS and other info as if you'd just powered on, or is it like you just told Windows to restart. If you don't see a difference on your PC, check the BIOS settings to ensure you're doing an extensive power-on self-test (POST) on boot up. It will take longer, but it helps with some troubleshooting.
-Is anything showing up in the event log? If so, its much more likely a software problem as the OS is catching the error. If not, its more likely a hardware error as the OS isn't able to trap any errors.
-I'm also assuming all of your software is up to date.
For a high probability, relatively low-cost fix, I'd swap out the power supply. If that fails, I would probably look at backing up the system, wiping it and installing the OS and CoH from scratch. If that fixes the issue, reinstall everything else. If not, you'll need to provide detailed tech information to CoH devs as you're probably having some odd interaction between the client and the OS. But at that point, you've eliminated the power supply, outdated drivers and a corrupted OS install and registry.
Good luck.
pressure/
grace
first start off with the simple stuff. is your bios up to date a lot of bios patches fix ram and update cpu code. run memtest to see if your ram is fine. if you build your system check that the ram in on the mb guild. also check the ram speed with cpu-z the spd tab. some mb bios dont read the ram spd info right and dont set the speed and voltage right..under load the pc can reboot. with hardware monitor check the cpu and gpu temps and power supply voltage. a cpu test is prime95 or intel burn in. there are a few free gpu burn it tests. i would also open the case and check for dust. dust can clog fans or break them...on older system check that the fans are moving.
Try the following:
Assumptions: you are rebooting your PC regularly, your OS and all drivers are up to date, and you are not having any other issues with gaming applications on your system. If yes, proceed:
If CoH is crashing and doesn't require a reboot, I'd suspect CoH or a driver issue. Could also be conflicting with another applet on your system. Try running minimal other "stuff" to test with.
If CoH is crashing and requires a reboot, its most likely software. Wipe disk and reinstall OS and CoH only. Problem solved: No? issue is with CoH, OS or drivers. Yes? re-install your other software one at a time and retest. If problem recurs, the last installed software is conflicting with CoH.
If CoH is crashing and rebooting the PC, its most likely hardware. I suggest starting with the power supply.
If performance is slow, try lowering the graphics settings. If that works, upgrade the graphics card.
These are not absolutes, but are high percentage probabilities.
Hope this helps.
pressure/
grace
Hi everyone,
The purpose of this forum is to facilitate the helping of players who have technical issues. Flamewars, arguing in a non-constructive manner, and bickering have no place here. Please keep your comments constructive, polite, and on-topic.
Thank you for understanding,
Moderator 13
This is a problem I'm having a lot too. Trying some new settings, see if that helps.
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You need to start here and visit Mr. Hyperstrike.|
Originally Posted by Ominous Undead
So what is my solution?
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http://boards.cityofheroes.com/showthread.php?t=231628
Next, you need to tell us as much as you can about your machine, enviroment and what you were doing in game. Until I see CoH helper I won't even bother taking the post seriously as I am not Karnak.
It would be like coming onto auto repair forums and saying "my car is broke"
Trying to get meaningful info is like trying to get blood out of a stone.
Please don't force us to resort to arm twisting to get info to help you.(At some point, its like, why bother?)
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V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
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I had this problem on my old computer with ITFs. Then I cleaned it out, and turned my dehumidifier to a lower setting (50% instead of 60%), and it cleared up (unless the duct fell off the dryer exhaust, which flooded the basement with humidity). So it could easily be an overheat problem.
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Originally Posted by Trilby
This is a problem I'm having a lot too. Trying some new settings, see if that helps.
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Originally Posted by Back Alley Brawler
Did you just use "casual gamer" and "purpled-out warshade" in the same sentence?
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Game causes computer to shut off, restart or screen to simply go blank. I know this because I have played Champions Online without this happening as well as DC Universe Online. Not sure if you know how they work on computers but it would seem that I can play either of those games without a problem at all (especially Champions) and yet when I play City of Heroes even on the minimum settings it gives me the above mentioned problems. That is why I am convinced it is the game itself.