Is there a way to change your Supergroup name without disbanding?


Draugadan

 

Posted

Quote:
Originally Posted by Memphis_Bill View Post
But, Z, this was the PRECISE reason we were given for the creation of the Big Red Star - so CS would have only one point of contact when it came to SG disputes and other issues.

If that's not the case... why did we get saddled with that?
Big Red star or not, we still do due diligence to verify that the person is the actual SG Holder.


Andy Belford
Community Manager
Paragon Studios

 

Posted

Quote:
Originally Posted by Draugadan View Post
The question is whether it is worth time to have DEVs code something that will do this without a Customer Service Rep. I am confident that with enough time a code can be made to do this. But, with the constant battle for balance is it worth the effort?
At this point, with the myriad other QOL and game improvements our Engineers are working on, and the amount of work it would take, I'd say it would rest relatively low on the priority scale.

Is it possible? Sure, all things are, within reason. Is it probable in the immediate future. Most likely not.


Andy Belford
Community Manager
Paragon Studios

 

Posted

Quote:
Originally Posted by Zwillinger View Post
Big Red star or not, we still do due diligence to verify that the person is the actual SG Holder.
OK, just out of curiosity, then - not trying to be a PITA, honest - what does that help with, then? It's not the power/control being out - anyone can /petition and get that fixed. Tech issues in general should be able to be /petitioned by anyone. Theft from the bins I don't believe you can really do much of anything about.

So what *is* resolved (or what has been) by having a superleader? I quite honestly can't think of a scenario *other* than a rename that that "rank," set up as the "point of contact for CS," would help with. Base deletion maybe? (But again, anyone should be able to petition that.)


 

Posted

Quote:
Originally Posted by Zwillinger View Post
At this point, with the myriad other QOL and game improvements our Engineers are working on, and the amount of work it would take, I'd say it would rest relatively low on the priority scale.

Is it possible? Sure, all things are, within reason. Is it probable in the immediate future. Most likely not.
Quoted by Zwil... cool.

But, exactly the point I was trying to make.

So, now that we agree, go make us a moon base!




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Posted

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Originally Posted by Zombie Man View Post
Would it be worth your while at $10, $15, or $20 a pop?


Or how about a hat I found which fell of the back of a truck? <wink, wink>
It would probably take them $50 or more just in the employee hourly pay to perform the task from beginning to end...'s


 

Posted

Quote:
Originally Posted by Zwillinger View Post
At this point, with the myriad other QOL and game improvements our Engineers are working on, and the amount of work it would take, I'd say it would rest relatively low on the priority scale.

Is it possible? Sure, all things are, within reason. Is it probable in the immediate future. Most likely not.
You heard it here first from Zwil:

SG rename tokens go live with Issue 23!!!!!!!!!!!!!!!!!!! WOOT!


Quote:
Originally Posted by Paladiamors View Post
I love you, I Burnt the Toast!

 

Posted

Quote:
Originally Posted by Zwillinger View Post
At this point, with the myriad other QOL and game improvements our Engineers are working on, and the amount of work it would take, I'd say it would rest relatively low on the priority scale.

Is it possible? Sure, all things are, within reason. Is it probable in the immediate future. Most likely not.
I very much appreciate the feedback (even if it's not the answer I was hoping for).

It does seem like we are in a vicious cycle though. Players ask, GMs say no, GMs refer players to forum, players ask on forums, development says not now. Wash rinse and repeat. Do I have it about right?


One man's terrorist is another man's freedom (or freem?) fighter; just as one man's exploit is another man's feature.

 

Posted

Heh, it's just like Zwillinger to respond in a thread after someone has already pointed out that this isn't the correct section to get a redname's attention.


Nice to see a redname that actually paying attention to and answering questions in the player questions section (even if it takes some getting used to!)


 

Posted

Quote:
Originally Posted by Zwillinger View Post
Big Red star or not, we still do due diligence to verify that the person is the actual SG Holder.
I've been away from the forums for a bit, but this is ridiculous. We just got used to hearing "NO, YOU ARE NOT THE SUPER USER, YOUR OPINION IS IRRELEVANT" from CS. Now we have the exact opposite.

Personally, it feels like CS is just taking whichever route involves the least amount of work. "Are the the Super Leader? No? Sorry, only the Super Leader can make changes." Now it's, "You're the Super Leader? Sorry, we're worried about SG members."


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Posted

Quote:
Originally Posted by Zwillinger View Post
Big Red star or not, we still do due diligence to verify that the person is the actual SG Holder.
Are you actually trying to have us believe that the character with the red star superleader rank is NOT the de facto "SG Holder" of a SG? What is a "SG Holder" anyway? Does the game somehow keep track of the original founder of a SG and if so why can't that character be the PERMANENT superleader of a SG?

I understand your concern here. You want to make sure someone doesn't do something sneaky, grabs the superleader rank of a SG without consent and somehow does something naughty with it. But don't you trust your own superleader auto promotion/demotion code? If a legitimate superleader allows someone else to grab that rank from him/her because they haven't logged in frequently enough that's not YOUR problem Zwill, that's the fault of the player who didn't log in enough.

As Memphis_Bill said you established the red star superleader rank PRECISELY in order to allow a single player to be directly responsible for the fate of a SG. This person has sole control over the SG so there's very little justification you can offer for -not- allowing this person to rename the SG.

A very common scenario these days is that the current superleader of SG "inherited" the SG from a former player (SG Holder?) who no longer plays and got demoted. Why should the new current player of the game not be able to revitalize a SG to make it his/her own with his/her own name?

It saddens me to continue to see how little regard you and the other Devs give this issue. Frankly not being able to rename old SGs is a -major- factor for why SGs are seen as being no where near as important as they used to be.

Quote:
Originally Posted by Zwillinger View Post
At this point, with the myriad other QOL and game improvements our Engineers are working on, and the amount of work it would take, I'd say it would rest relatively low on the priority scale.

Is it possible? Sure, all things are, within reason. Is it probable in the immediate future. Most likely not.
Back before character rename tokens existed the only way the GMs had to change character's names was via the manual database commands available to the GMs. Then somehow, perhaps by magic, someone came along and created character rename tokens that allowed the system to give players the ability to change their own character names without GM intervention.

Your desperate attempt to try to convince us that SG renames couldn't follow the same path of development is just that, desperate and borderline patronizing. Obviously the Devs have their own priorities and reasonings for doing things. But it's pretty obvious that if the Devs ever decided to provide SG rename tokens as a much desired QoL improvement it would be something that COULD be done. It's hardly the impossibility you're trying to make it out to be.


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Posted

Suggestion, then:

1. Person making the request must be the superleader.

As mentioned, this sort of thing is exactly what the "rank" was created for.

2. Person (or the person's account) must have been superleader for 90 days minimum.

This should reduce "investigation" - if someone's just managed to snag said red star, I'm assuming there's a history CS can look at for other complaints. ("So and so just hijacked our supergroup.") This is two *maximum* rank-drop cycles - if someone's held on to it that long (or their account has, in the case of small or personal SGs) then they're fairly obviously the leader.


 

Posted

Quote:
Originally Posted by Memphis_Bill View Post
Suggestion, then:

1. Person making the request must be the superleader.

As mentioned, this sort of thing is exactly what the "rank" was created for.

2. Person (or the person's account) must have been superleader for 90 days minimum.

This should reduce "investigation" - if someone's just managed to snag said red star, I'm assuming there's a history CS can look at for other complaints. ("So and so just hijacked our supergroup.") This is two *maximum* rank-drop cycles - if someone's held on to it that long (or their account has, in the case of small or personal SGs) then they're fairly obviously the leader.
I would still argue that the need for things like "manual verification" or "90 day probation periods" would be pointless given the system of automated control that's ALREADY in place. If someone somehow managed to get a hold of the superleader rank against the will of anyone else in a SG that person/people can already petition for CS to handle those unfortunate situations regardless if there was a malicious SG rename involved or not. Restoring a SG name back to its original name in those cases would be the least of the GMs' worries because they already have the -manual- commands to accomplish that.

SG rename tokens could not make the jobs of the GMs any HARDER than it is now. If anything they could only make GM jobs EASIER because they would no longer be bombarded by player asking for SG renames.


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Posted

It just bothers me that we're suddenly back to how many years ago, when we debated what it meant to be a Super Leader, how SGs functioned, and who "owned" them.

But really, Zwill, if that's what you want to do...


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Posted

Basically, it comes down to the fact that they don't want to give 1 player the ability to rain on other players parades. Any one player. And that sorta makes sense, from a business standpoint. They're going to check to see if there is any hint of a dispute, and count (paying) subs on one side and compare to subs on the other side.


 

Posted

Quote:
Originally Posted by Madadh View Post
Basically, it comes down to the fact that they don't want to give 1 player the ability to rain on other players parades.
Sorry, way too late for that argument. They already did EXACTLY that when they introduced the superleader rank. Once someone has the red star, they can kick everyone else from the SG.


Paragon City Search And Rescue
The Mentor Project

 

Posted

Quote:
Originally Posted by Madadh View Post
Basically, it comes down to the fact that they don't want to give 1 player the ability to rain on other players parades. Any one player. And that sorta makes sense, from a business standpoint. They're going to check to see if there is any hint of a dispute, and count (paying) subs on one side and compare to subs on the other side.
This is bull****. They haven't been doing this at all.

Quote:
Originally Posted by Ironblade View Post
Sorry, way too late for that argument. They already did EXACTLY that when they introduced the superleader rank. Once someone has the red star, they can kick everyone else from the SG.
Exactly. If what Zwill is saying was actually true, I have three SGs I want back. As in, I was a member of three SGs where the super leader said, "I'm quitting CoH, and as a collective middle-finger to everyone in this SG, I'm kicking you all out before I disband it and leave for game X." Three times.


There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.

 

Posted

Quote:
Originally Posted by Madadh View Post
Basically, it comes down to the fact that they don't want to give 1 player the ability to rain on other players parades. Any one player. And that sorta makes sense, from a business standpoint. They're going to check to see if there is any hint of a dispute, and count (paying) subs on one side and compare to subs on the other side.
The devs (Sunstorm) flat out told us that the Super Leader rank was created so that CS could stay out of internal SG disputes.

Quote:
The new ranking system is mainly needed by our internal Customer Support team . . . This tool essentially allows us to resolve your tickets more rapidly, keeps us from getting involved in SG/VG political drama
Bolded and colored for emphasis.


 

Posted

Quote:
Originally Posted by Forbin_Project View Post
The devs (Sunstorm) flat out told us that the Super Leader rank was created so that CS could stay out of internal SG disputes.

Bolded and colored for emphasis.
This is precisely why it is so frustrating that they have still not taken that one last baby step to make SG rename tokens happen.

They set the stage to allow for a single top ranked player to effectively have full control over the fate of an entire SG and then don't take the next logical step to allow that player to rename it. The super-leader of a SG can already single-handedly completely gut and destroy a SG - just how bad is being able to -rename- it compared to that?

The Devs refusal to finish what they started here seriously calls into question all the time and effort they already put into creating the super-leader rank in the first place.


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