Underground Incarnate Trial Rewards

Is it already a known bug that the UG trial does not actually "...always award a Rare or Very Rare component after successful completion of the Avatar of Hamidon encounter for players who participate for the entire event's duration."

Of the last 2 successful UG's I have lead 4 people have not gotten a Rare or VR. I know none of them DCed and fully participated in the entire trial. I can absolutely guarantee you the one that got the common on the last UG I ran did more than enough "participating".

Has anyone else encountered this issue? Is there something I am missing that could indicate why they got commons, uncommons, or threads as a reward choice?

"A true hero has the strength to stand against evil
without wavering where all others despair,
even if it means standing alone." - Kragothe Valour

I ran an Underground on my brute over the weekend, and received an uncommon. I know for a fact that I participated for the whole trial. I'm now in the process of fighting with support over this, as they claim that I must not have participated fully.

The only thing I can think of is that I was "targeted" repeatedly on both War Walkers, and had to move back out of range over and over again. Of course, being a brute, this means that I couldn't attack for the majority of those fights. If this is the cause of why the game thinks I didn't participate, then I'd like to know if it's intended that I wipe my league in order to register my participation.

We'll see what NCSoft support says, I've been going back and forth with them, and right now this is discouraging me from running any more Undergrounds.

I thought that the official party line was that if you received any reward other than threads, then you did participate fully?

Leading Des:
I honestly cannot remember if they were, or if I was during that trial. If it says something about leading her in the combat log I could check though, I think I did have Des following me on the Trial I received a common. I tell whoever is leading Des in my leagues that they are to stick with the group and fight as normal unless specifically told otherwise.

Participation in Combat:
I was playing one of my best characters and leading the league, which I lead I by instructions and example. I am always fighting and since I am ranged I rarely get targeted. Whether or not I participated in the fight enough should not be in question at all.

"A true hero has the strength to stand against evil
without wavering where all others despair,
even if it means standing alone." - Kragothe Valour

I just did a UG run where I only escorted Des after someone lost her in the Bomb curvy halls (the escort was TP'd away, leaving Des near other mobs). I went back, nabbed her, took her thru the now-empty halls (because the team had been clearing as they went along), brought her to the AV door, fought the AV, and only got an Uncommon. I was fighting normally for the first half of the trial, then I went and triggered the bombs, THEN went back to re-escort Desdemona. With all the fighting I was doing earlier on, the VR/Rare should have been guaranteed.

@TURGENEV - Freedom Server / IRON / B.A.N.E / HORDE

Turg Fiction: Ghost in the Machine Acts III & IV coming 2012!
Turg Fiction: IX is now LIVE on Architect Entertainment!

Did the UG trial last night and Des got stuck in the trap room. She never left the entire time, a GM tried to fix it and couldn't. Never had that one happen before. I, again, got a common.

"A true hero has the strength to stand against evil
without wavering where all others despair,
even if it means standing alone." - Kragothe Valour

I have never had this occur myself but tonight I did hear one of the league members commenting that he received a common instead of a rare or very rare.

As for sufficient particiation on the same trial I crashed three times and even had to relog twice during the trial .. died several times trying to catch u with the league and had to hit the hosital. But I was there till the end and did help defeat the Hamidon.. I was awarded a rare for my efforts.. so I see absolutely no reason why your team mate shouldnt have gotten a rare or VR.

Tell him to petition for it and I wish him luck. I know it can take a while for customer services to rectify those sort of issues at times.

I just had my petition turned down by the CSRs stating "There is no bug. The thread you gave me is player chat, which is not official. The system works as intended and we will not be giving out any VR enhancements to players who receive commons. The only advise I can give you is to participate as much as possible in the future so that you get the reward you want."

So, yeah. Petitions are an uphill battle. YMMV.

@TURGENEV - Freedom Server / IRON / B.A.N.E / HORDE

Turg Fiction: Ghost in the Machine Acts III & IV coming 2012!
Turg Fiction: IX is now LIVE on Architect Entertainment!

Dr T, did you direct the CSR to the patch notes?

http://na.cityofheroes.com/en/news/p..._2011_live.php

yes i just got a common 10 mins ago,running a BOTS/FF MM,my bots were on aggro 95% of the time and i did not hide in the back.as my leadership powers and bubbles were being use to offset limited number of claritons.A MM is is not a melee char, we stand back and quarterback our pets,if there is some kind of max range from the AV to get higher rewards,then we should be told(of course theywill say it can be exploited,well this is a game not the state secrets,

I do know that Paragon Studios QA department is aware of this, but I don't know if they've been able to reproduce it or what their logs show about any possible participation metrics.

I'll have to file this one if there are future changes to the iTrial rewards system on the subject as to why not enough UGs are run.

Dr T - Well, that's just frustrating. Was going to propose we put this on Zwillinger's radar again if it is not WAI. But if even after seeing official patch notes the answer is "No", I can't think what would help.

newchemicals - Yeah, good idea. Except for badges I, for one, will not run the longer incarnate trials like UG until the reward drops are truly fixed.