Connection Issues from Time Warner?


CalicoDave

 

Posted

Anyone on east coast having any issues? North East Ohio?

Game gets to login then thats where issues start. Getting the whole check firewall settings, check server status prompt. I was able to get in twice this AM and then when i zoned it hung on loading screen the game up mapserver disconnected.


Also sporadic issues loading the webpage and forums. Sometimes get the page can not be displayed.

Happening on more then one PC.
Directly connected to the modem bypassing all routers and firewalls.


Thanks


 

Posted

I'm getting the same problems.

I got booted out with the "mapserver disconnected" error. Now I can log in but when I select a server it tells me there's a problem with the dbserver connection.

I don't have any problems getting to any other websites, but the server status website doesn't want to respond.

I'm in South West Ohio.


 

Posted

Quote:
Originally Posted by CalicoDave View Post
I don't have any problems getting to any other websites, but the server status website doesn't want to respond.
Forgot to add that to my original post as well. No issues going anywhere else.


 

Posted

Same, forums really slow also. Not having issues with other web content, ah well an excuse to go pick up Skyrim,.... not that I really need one.

SW Ohio also btw


 

Posted

Time Warner cable here, and I'm in Kansas City Kansas...I'm seeing exactly what you're reporting:

1) Can't login
2) Try again...Can login!
3) Can't connect to justice
4) Try again...can connect to justice
5) Pick a character
6) Zone....DBServer can't be reached

oh well...maybe I'll do soemthing useful today


Proud member of the Cole-a-lition.
Fighting to make every reality, a better reality.

 

Posted

Harry>

Chuck, I see that there is an outage with our server itself which can identified from the above tracert results. I apologise for the inconvenience.


Harry>

We are currently experiencing problems with the some websites due to outage. Our engineers have been made aware of the problem and are working to resolve it as soon as possible. We appreciate your patience as we work towards a resolution as quickly as possible. I apologize for any inconvenience caused to you.


chuck>

no problem, i just wanted you to make someone aware


 

Posted

well one thing is for sure.. I still can't get the NC Launcher to connect to the actual game. It keeps saying it times out as well. I contacted Time Warner tech support and they of course say that there's no outage in the New York area.. and yet it seems this isn't an isolated incident. AHHH! MUST.. put on SPANDEX!..


_______________
Mitey Marvel
"All that is necessary for the triumph of evil is that good men do nothing"

 

Posted

Just adding my voice to the chorus--here in central Ky, same provider, same issues...


Rich(@Naq)
--who's NO LONGER waiting for the Elec 'Troller

Bunches of good and evil scattered across all servers--

 

Posted

Quote:
Originally Posted by __Naq View Post
Just adding my voice to the chorus--here in central Ky, same provider, same issues...
You know. I am gonna contact Time Warner live chat one more time and mention this game specifically.. I am not sure how else to contact the game's support.. or if they would even be there on a saturday.. but if it's not Time Warner.. then it's gotta be the server end for COH. Here goes! ::dives into live chat with Time Warner tech support::


_______________
Mitey Marvel
"All that is necessary for the triumph of evil is that good men do nothing"

 

Posted

Having exactly same issues here as well.. just out of Cleveland. And here I have been swearing at the COH gods that be.
I guess im gonna go watch a movie.


 

Posted

Managed to get in once and had an odd additional graphical issue in game.

Game screen came up with large blocky text in upper left corner of screen saying "physx-gpu". Wasn't there last night. The new odd graphical issue, slow or no connect issues to anything City of Heroes related, and the last patch that shouldn't have gone live for other reasons, suggests to me it isn't just Time Warner.

Time will tell I guess, methinks NC Soft needs to do a rollback asap.


 

Posted

Cincinnati,ohio
cant login either, let me go to the server sometimes, then get a message,about the server being down.


 

Posted

NE Ohio here. Can't connect to DB Server. Was able to once, about 10AM. Then when I tried to zone from Cap Au Diable to Grandville, it never completed. Thought maybe it was just the one server, so I restarted and tried a different server and keep getting cant connect to DB server.


-Largo

Founder of A.G.O.N.Y. Supergroup on Victory
Member of Thought Sanctum VG on Victory
Member of St0rm Batallion SG on Guardian

 

Posted

Okay! UPDATE! I got off the line with Time Warner, after quite a few little tricks which included pinging the site.. and tracerouting all over the continental US it seems.. They seem to think that it's the server for the game. I also tried to call the support line for the game, but it says that they are CLOSED! heh.

I'm not pointing any fingers or anything but the trace route went el smacko kablewey when it got to Dallas.. I am NOT saying that something is down in Dallas, but wow. I went from New York to Chicago to Dallas to.. ::smacks wall::

Of course now when I try to launch the game the launcher at first hiccups, and then it will log me in and HANG at the server selection screen. It is a good day for a movie. A very good day I suppose! I laughed when the time warner lady's suggestion was "try again in a couple of hours".


_______________
Mitey Marvel
"All that is necessary for the triumph of evil is that good men do nothing"

 

Posted

Kansas City, MO and time warner. Same problems, can't log in, then can, get to server select and it hangs and logs out.

Friend of mine in Kansas City Kansas is having the same issues.


Psy-Kid, Vanguard, Paragon City Search and Rescue
www.pcsar.net

 

Posted

Quote:
Originally Posted by Dynamix View Post
Okay! UPDATE! I got off the line with Time Warner, after quite a few little tricks which included pinging the site.. and tracerouting all over the continental US it seems.. They seem to think that it's the server for the game.
Funny they had me do the same thing. Told me it was there issue and their engineers were aware of it. Anyway i dont think its COH related. Look at hop 13. Its the last one on Time Warner before it hits Level 3. Thats where i think the issue is. Both those are in Chicago as well. There are times when that hop (13 33 ms 51 ms 35 ms ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]) also resolves to only this (13 38 ms 53 ms 38 ms 107.14.17.147) no matter what though if it makes it past hop 13, hop 14 is always the Level 3 one in chicago.

Tracing route to coh101.gtm.cityofheroes.com [64.25.35.107]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.17.1
3 27 ms 43 ms 27 ms cpe-184-56-160-1.neo.res.rr.com [184.56.160.1]
4 11 ms 24 ms 29 ms gig3-7.hbckpa1-rtr1.neo.rr.com [24.164.119.45]
5 13 ms 32 ms 13 ms tge1-1.mcdnoh1-swt402.neo.rr.com [24.164.115.71]
6 14 ms 14 ms 14 ms tge1-8.mcdnoh1-swt401.neo.rr.com [24.164.117.117]
7 16 ms 15 ms 16 ms tge1-3-clvhoh1-rtr1.neo.rr.com [24.164.117.142]
8 14 ms 16 ms 16 ms tge0-1-0.clevoh1-rtr01.neo.rr.com [24.164.117.127]
9 17 ms 16 ms 18 ms tge11-0-0.ncntoh1-rtr1.neo.rr.com [24.164.118.96]
10 23 ms 24 ms 25 ms tge1-0-1.ar01.clmkohpe.mwrtn.rr.com [65.25.137.233]
11 25 ms 40 ms 23 ms ae1.tr00.clmkohpe.mwrtn.rr.com [65.189.140.128]
12 32 ms 34 ms 36 ms ae-9-0.cr0.chi30.tbone.rr.com [107.14.19.16]
13 33 ms 51 ms 35 ms ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]
14 * * * Request timed out.
15 * * * Request timed out.


Tracing route to coh103.gtm.cityofheroes.com [64.25.35.208]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.17.1
3 31 ms 31 ms 38 ms cpe-184-56-160-1.neo.res.rr.com [184.56.160.1]
4 12 ms 11 ms 9 ms gig3-7.hbckpa1-rtr1.neo.rr.com [24.164.119.45]
5 30 ms 14 ms 20 ms tge1-1.mcdnoh1-swt402.neo.rr.com [24.164.115.71]
6 16 ms 16 ms 14 ms tge1-8.mcdnoh1-swt401.neo.rr.com [24.164.117.117]
7 18 ms 14 ms 16 ms tge1-3-clvhoh1-rtr1.neo.rr.com [24.164.117.142]
8 16 ms 15 ms 14 ms tge1-0-0.clevoh1-rtr01.neo.rr.com [24.164.117.130]
9 16 ms 49 ms 16 ms tge11-0-0.ncntoh1-rtr1.neo.rr.com [24.164.118.96]
10 24 ms 22 ms 23 ms tge2-0-1.ar01.clmkohpe.mwrtn.rr.com [65.25.137.65]
11 22 ms 26 ms 24 ms ae1.tr00.clmkohpe.mwrtn.rr.com [65.189.140.128]
12 41 ms 36 ms 37 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]
13 33 ms 35 ms 32 ms ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]
14 54 ms 55 ms 71 ms xe-10-0-0.edge2.Chicago2.Level3.net [4.59.28.101]
15 59 ms 57 ms 56 ms vlan52.ebr2.Chicago2.Level3.net [4.69.138.190]
16 53 ms 54 ms 53 ms ae-14-14.ebr1.Dallas1.Level3.net [4.69.151.118]
17 55 ms 55 ms 55 ms ae-61-61.csw1.Dallas1.Level3.net [4.69.151.125]
18 53 ms 71 ms 55 ms ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
19 53 ms 55 ms 54 ms 4.59.197.34
20 54 ms 54 ms 53 ms boards.cityofheroes.com [64.25.35.208]

Trace complete.


 

Posted

dayton/enon ohio area, having some problems, especially when zoneing. tried reinstall coh.and reinstalled the drivers Nvidia.

flushed dns

cleared cache

swore at computer

raged at the machine.

it laughs at me

it also says unable to connect to login server.

if i get in sometimes it locks at char select screen after selecting char.

If i get in zoning into misson solo is about 50 50. itrial 100% fail.


Fluffy Bunny 1 Person SG
Rabid Bunny 1 Person VG
Both on Pinnacle
Hobbit's Hole 1 Person SG
Spider's Web 1 Person VG
Both on Freedom

 

Posted

Me too - it's beyond frustrating. Cleveland Akron area on Time Warner Cable. The few tims I do manage to log in, I end up disconnecting from mapserver when I try to join a map.. or change zones.. or pretty much play a game

No CoH for me at this point, it's unplayable.


 

Posted

Quote:
Originally Posted by OmegaS View Post
Managed to get in once and had an odd additional graphical issue in game.

Game screen came up with large blocky text in upper left corner of screen saying "physx-gpu". Wasn't there last night.
That is a result of the upgrade they made in the PhysX engine. You need to go to your NVidia control software while the game is not running and there will be a checkbox there to turn it off. It is an Nvidia thing, not a COH thing.

And I guess I will see what happens in a bit when I try to log on, since I am in NW Ohio on Time Warner.


Justice Blues, Tech/Tank, Inv/SS
----------------------
Fighting The Future Trilogy
----------------------

 

Posted

It's been so long since I've looked at the CoH launcher. Where do you find the addresses the launcher's trying to talk to?


Rich(@Naq)
--who's NO LONGER waiting for the Elec 'Troller

Bunches of good and evil scattered across all servers--

 

Posted

Central/Eastern KY with Time Warner here, having the same problems. It let me get to the character select screen a couple of times before cutting me off but since then i can't even get past the log in screen.


 

Posted

Quote:
Originally Posted by Epic_ View Post
Funny they had me do the same thing. Told me it was there issue and their engineers were aware of it.
Heh. I am not surprised. You're right tho, it does look like its Chicago! What is strange is that when I tried my tracer route it wouldn't go past 13. I am guessing that the person that works at time warner wasn't doing the traceroute WITH me. Tsk.

Lets see.. maybe it's time ONE more time to talk to the live rep and get em to report and fix it! heh.


_______________
Mitey Marvel
"All that is necessary for the triumph of evil is that good men do nothing"

 

Posted

UPDATE! I talked to a live rep yet again. Tho THIS time they told me the following: "We are currently experiencing problems with the "Browsing websites, DNS issues and others" and you will not be able to Browse websites, DNS Issues, Other. Our engineers have been made aware of the problem and are working to resolve it as soon as possible. We appreciate your patience as we work towards a resolution as quickly as possible. I apologize for any inconvenience caused to you."

If you're a time warner customer and you're having difficulty.. call in and ask for credit for the day since the service is not working as intended! It's not much but it's a little off the bill! They said that it will be "resolved as soon as possible".


_______________
Mitey Marvel
"All that is necessary for the triumph of evil is that good men do nothing"

 

Posted

Quote:
Originally Posted by Dynamix View Post
They said that it will be "resolved as soon as possible".
Do they know how many Merits and Tickets this is costing us. LOL


 

Posted

I'm also in the Cleveland area, Time Warner customer, experiencing everything the same as other folks in this thread. I was swearing at CoH today, but glad to find out (sorta) that the problem likely lies elsewhere. However, I also am having a heck of a time accessing the forums. This was probably my third attempt to log in, and finally had success.