City of Heroes: Live Forum Archive

Discussion: Extended Live Server Maintenance - Thursday, September 22, 2011

Aggelakis

By Aggelakis,
Posted on: 2011-09-21 10:36 in News, Events and Announcement Discussion

 

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Originally Posted by smogwena View Post
Am off to see what that strange warming yellow ball in the sky is ....
I see too much of it in Florida, no thanks.

 

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Originally Posted by Gemini_2099 View Post
Perspective: Customer is always right.
Clearly you've never worked with customers before.

There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.

 

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Originally Posted by DumpleBerry View Post
Clearly you've never worked with customers before.
It is our company's policy regardless of personal feelings.

 

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Originally Posted by Gemini_2099 View Post
I see too much of it in Florida, no thanks.
I live in Scotland, its a rare treat for us to be out n see that glowing orb.

 

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Originally Posted by Memphis_Bill View Post
No, they aren't.

If your customer came up and said "I deserve everything you make, free," are they right? Do you just hand over the keys to the warehouse and rent a truck for them?

Or are they... oh... *not right?*

Extreme example, but if the customer was "always right," that's what you'd do - and you'd then be out of business in a month.
If they argue enough we give them the item free or double money back.

Customer is always right.

 

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Originally Posted by smogwena View Post
I live in Scotland, its a rare treat for us to be out n see that glowing orb.
Fair point.

 

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thursday is my only day off and all i wanna do is play the game

 

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Originally Posted by Teldon View Post
Wow that really sucks for our EU friends. C'mon dev team they deserve a cookie for all the time they have lost because of this.
/signed

 

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Originally Posted by Gemini_2099 View Post
If they argue enough we give them the item free or double money back.

Customer is always right.
Where do you work? I want some free stuff

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...not enough cheeze in the world for all the whine in these last 13 pages. Your lives are so devistated by not playing you want compensation? It's really that bad?

Talk about Jonesing....

(that means an addict craving their fix)

I can wait for whatever the owners want to do to make play better in the future. Can you imagine the whineage if they didn't do this? With Free-to-play vastly increasing the server load I'm thinking there'd be nothing but problems with that, worse than you'd believe I bet.

Besides, game costs by the hour is about .02 cents an hour, 12 hours is .24 cents. What do you want for your .24 cent loss?

36 level 50's in various servers...haven't been here in a while. It's now over 50

 

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Not really fussed about compensation myself, just frustrated about the down time we have had to put up with.

 

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Originally Posted by necropsie View Post
Disgrace....yes. UStream??????? why dont you give an extra fricking hand and get things rolling on your end???? this really is getting ridiculous. Please dont think that the game is so very popular with masses of people knocking on the door to play. Read the posts......your continually shrinking, small player base is getting smaller and ticked off. Please dont think since the game is going to be free that you can increase these disgraceful acts and remain a small contender within the ranks of MMO's. Really guys??? The BS is getting deep.
Please dont think that you can appease the many folks who know, understand and work within the same realms as you all. We know that live publishing can be an ugly mess, but it seems you guys simply lack the management of resources to make this work. STOP already.
Jeeze. Small contender? By MMO standards, they're NOT a small player on the market. Only compared to the bloated mutation that is WoW, are they "small". WoW is an OUTLIER. CoH is more normal for the industry, and an unparalleled success story.


Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

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Originally Posted by Ar_Kain View Post
...not enough cheeze in the world for all the whine in these last 13 pages. Your lives are so devistated by not playing you want compensation? It's really that bad?

Talk about Jonesing....

(that means an addict craving their fix)

I can wait for whatever the owners want to do to make play better in the future. Can you imagine the whineage if they didn't do this? With Free-to-play vastly increasing the server load I'm thinking there'd be nothing but problems with that, worse than you'd believe I bet.

Besides, game costs by the hour is about .02 cents an hour, 12 hours is .24 cents. What do you want for your .24 cent loss?
.24 cents sounds reasonable too.

Currently, I am debating should I go outside to wash my car windows? It is 86 degrees already and the high is supposed to be 92....I don't want to burn my hand lol.

 

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Originally Posted by Ar_Kain View Post
Besides, game costs by the hour is about .02 cents an hour, 12 hours is .24 cents. What do you want for your .24 cent loss?
A Badge?
I've Survived yet more downtime.

Nuff Said...
Coolio Wolfus leader of Coolio�s Crusaders on Union.
Tekna Logik leader of Tekna�s Tormentors on Defiant.
AE arc 402506, 'The Rise and Demise or Otherwise of Tekna Logik...'.

 

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Moving the servers explains the long downtime, but not sure why that's kept to Facebook and not published somewhere on this site. Despite popular belief not everyone currently on the planet uses Facebook

Once CoH:Freedom comes out of Open Beta I'm sure things will be much more stable, although I do wonder why 'VIPs' are paying to test things.

Still at least that won't be necessary in the not too distant future.

 

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Originally Posted by Hyperstrike View Post
Jeeze. Small contender? By MMO standards, they're NOT a small player on the market. Only compared to the bloated mutation that is WoW, are they "small". WoW is an OUTLIER. CoH is more normal for the industry, and an unparalleled success story.
City of Heroes isn't even in the top 10. Unparalleled? Come on, let's not get hyperbolic.

 

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Originally Posted by MrDead View Post
A downtime of this magnitude should have been announced via email.
Do not for for one second believe they didn't know they'd be doing this for some time.
Actually I'd say "yeah" they DIDN'T know.

This is a HARDWARE move. It was just spelled out in the UStream as to what was going on here.

They JUST upgraded a couple weeks ago. I HONESTLY don't think they'd have planned two successive hardware upgrades this close together. It makes no sense. Either from a financial perspective OR a work-process standpoint.


Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

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If they argue enough we give them the item free or double money back.

Customer is always right.
If they had ever said "Your subscription guarantees you access to the game at any time you like, regardless of any maintenance wemay need to do to our physical machines" you might have an argument.

They've never said that though. You pay for access to the game. That doesn't mean you paying will force them to put off necessary maintenance and hardward upgrades until it better suits your schedule.

They already had their staff come in at midnight or so (their time) in order to work on this as early as possible. What the hell else do you want from them? Free stuff because them doing their jobs inconvenienced you?

It sucks for the EU and Oceanic players who keep having this stuff happen during their prime playtime, but you have to remember that it usually occurs during normal working hours for where the servers are actually located (Northern California)

Let me ask you, would YOU be willing to come into work at the exact opposite time from your normal schedule just to avoid inconveniencing someone who lives on the other side of the world, which would then inconvenience the vast majority of your paying customers? If the servers were located in Korea (where NCSoft is based), the downtime would be happening during the Korean work day, and then the Oceanic players would be fine while NA players are screwed.

They have to do it SOMETIME, and they have access to the exact numbers of people online at any given time, so I can only assume they do this stuff when it would inconvenience the FEWEST possible people.

Quote:
Originally Posted by Dechs Kaison
See, it's gems like these that make me check Claws' post history every once in a while to make sure I haven't missed anything good lately.

 

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Originally Posted by Hyperstrike View Post
Actually I'd say "yeah" they DIDN'T know.

This is a HARDWARE move. It was just spelled out in the UStream as to what was going on here.

They JUST upgraded a couple weeks ago. I HONESTLY don't think they'd have planned two successive hardware upgrades this close together. It makes no sense. Either from a financial perspective OR a work-process standpoint.
All the more reason to offer compensation.

If a shipment is delayed we offer the customers an alternative at a reduced price or even free.

 

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Originally Posted by Coolio View Post
A Badge?
I've Survived yet more downtime.
I had to do something in the real world on my day off badge

Its not too much to ask is it

 

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Originally Posted by SolarSentai View Post
Where do you work? I want some free stuff
Zombeh! Get back to work. Slacker...

*ignores the square brick office he's currently sitting in*

 

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Originally Posted by SolarSentai View Post
Where do you work? I want some free stuff
Do you like food?

 

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UGH!!!! Ustream went down. I can't even get on there main page. So much for listening to Zwill and co. answering question and shooting the **** with us.

 

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Originally Posted by Nos482 View Post
That´s what i meant. Stop focussing on giving all the game time to NA... move the maintenance around, so all players get a fair share of it.
They've already said this isn't going to happen. PERIOD.
They're going to continue doing this at the statistical lowest population times to inconvenience the fewest people possible.


Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

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Originally Posted by chartube13 View Post
UGH!!!! Ustream went down. I can't even get on there main page. So much for listening to Zwill and co. answering question and shooting the **** with us.
DooooooOOOOOOOOOOOO0000000000000000000000000oooooo oooooom.