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I think there is limit of purchases which you can make in a 24 hour period. I think it is 1 purchase per day. If you are trying to catch up by buying various booster packs, it can be a real inconvenience. Sorry!
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Originally Posted by The-Wizard-of-Odd
Hi everyone,
I've been trying to purchase CoH booster packs from the NCSoft store for the past 24 hours and have been unable to. I keep getting the message: Now as much as I would like to there are no retail partners in my area that sell these items, so I'm wondering whether anyone else is having this trouble and whether it would be worthwhile contacting the NCSoft support. Or is this just a matter of their system being down and it will be back up when it is back up? |
Sermon
@sermon
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If you've already purchased one booster pack today, then yes, Sermon is correct--you're limited to one credit card purchase per 24 hour period.
I specifically use PayPal to get around this, allowing me to purchase boosters on both my accounts... but you'll continue to be locked out of that option until tomorrow as well. Once you've gotten past this cooldown period, though, you should be able to purchase everything you're interested just as fast as you can click on them by using PayPal.
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Originally Posted by Nethergoat
it's NEVER too late to pad your /ignore list!
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Wow, okay thanks guys for the speedy reply.
Am I the only one that thinks that's kinda silly? I mean I'm sure it helps with credit card fraud and all that but one purchase per 24 hours?? I've had bad experiences with Paypal in the past so I'm not going to be using them, but it's kinda annoying that there are 8 or so different packs that I want to get so I'm going to have to wait 8 days to get them all.
Oh well, seems like bad business sense to me, but if that's the way it works not much I can do about it. Thanks for the info guys.
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Not in the least. It gets complained about every time they release a new booster pack.|
Originally Posted by The-Wizard-of-Odd
Am I the only one that thinks that's kinda silly?
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Once CoH Freedom launches later this year, though, all purchases will be handled directly through the in-game store, so this wait period should no longer be an issue.
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Originally Posted by Nethergoat
it's NEVER too late to pad your /ignore list!
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I imagine someone considered the pros and cons. Online credit card fraud is a huge problem.|
Originally Posted by The-Wizard-of-Odd
Oh well, seems like bad business sense to me, but if that's the way it works not much I can do about it. Thanks for the info guys.
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Originally Posted by Chad Gulzow-Man
Once CoH Freedom launches later this year, though, all purchases will be handled directly through the in-game store, so this wait period should no longer be an issue.
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I've never understood credit card fraud being a problem with digital purchases though. So what, a bank calls up the NCSoft store and says the card used to purchase X product was stolen. If the product was a physical item then yes, NCSoft would have an issue. However all I'm purchasing is a digital unlock for my account. In the event the bank does say it is a stolen credit card then they just lock the account and NCSoft has lost no money.
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Originally Posted by Ironblade
I imagine someone considered the pros and cons. Online credit card fraud is a huge problem.
Until you need to buy more Paragon Points, using real money. |
If I remember correctly, CC companies charge vendors for chargebacks, even if it's on a stolen card. After a certain amount of chargebacks, they raise the cost for that vendor to use their cards or flat out refuse to allow them to process charges anymore.
A game company can't take that chance as it would deprive many of it's players of a payment method, so fraud prevention measures are put in place.
Also, some of the fraud prevention measures don't originate at the NCSoft store but with the credit card companies themselves. The NCSoft store then has to follow those measures to use that credit card companies services.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
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/em soapbox|
Originally Posted by The-Wizard-of-Odd
I've never understood credit card fraud being a problem with digital purchases though. So what, a bank calls up the NCSoft store and says the card used to purchase X product was stolen. If the product was a physical item then yes, NCSoft would have an issue. However all I'm purchasing is a digital unlock for my account. In the event the bank does say it is a stolen credit card then they just lock the account and NCSoft has lost no money.
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Well, that assumes that you (the cardholder) diligently review transactions in your account every day, or even in real-time as they post to your account. Because the way your bank knows the card was stolen is because you called them first to tell them that.
Oh, and BTW - no bank calls up a vendor to inform them that a card they provide to a consumer was stolen. If you think about it, that would be crazy - how would the bank know which retail stores (both bricks & mortar and online) to call with that info on how many accounts?
And authorizations on a card are processed via almost instantaneously. Both for in-person purchases at Wally-World and online stores. There really isn't any difference from a payment-processing speed & monitoring standpoint.
In fact, the clerk at the Wally-World is more likely to stop a transaction because the person handing them the card doesn't match the name on the card (think of a male handing them a card in a female name) or looks nervous or whatever. An online store can't do that.
<climbs down off the soapbox>
Yeah, I work with financial institutions and card issuers...
Identity theft and card fraud are srs bznss.
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Originally Posted by SpyralPegacyon
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Yeah, I know credit card fraud is serious business (although I know how much money is in my account and where I am spending it so the one time I have had to deal with this I was aware of it pretty quickly).
I am unaware of the process banks go through after they are made aware of credit card fraud. I only know that when I notified my bank of my issue I had the money back in my account within 48 hours. I assumed that they then followed up with the police, giving them the information of the online website the card was used at so it could be followed up. (To be perfectly honest I didn't really care what they did after I got my money back, I just assumed they followed it up).
What I really don't understand is the limit of one transaction per 24 hour period. It's the first time I've encountered this online, and I use online shopping a lot, for both digital purchases and physical purchases. For instance, I use Good Old Games to buy a lot of different old games (digital copies) and never once have I been told that I have to wait for another 24 hours to pass before I can buy another one. Same goes for physical purchases from online department stores.
Anyway, I'm not trying to get it changed or anything like that. If that's the way they want to do business then more power to them. It will probably just mean that I will lose interest in some of the booster packs (like the ones that just add costume pieces and emotes) and won't buy them, instead focusing on the ones that give ingame powers or the ones with costume pieces I really want.
PS: By the way, I'm not sure about banks in the States but I have (In Australia) had my bank call me three times over the life of my CC (about 2 years now) to ask me about what they considered "suspect charges" to make sure I actually had made the purchase and the card hadn't been stolen. I've even had them put a temporary hold on my card because I made a purchase in another country and hadn't told them I would be travelling (I used a seperate card to book flights and accomodation)
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Actually, merchants who end up with too many chargebacks as a result of processing fraudulent transactions can be hit with steep penalties from their banks. It's very much in NCSoft's interests to do everything they can to keep fraud to a minimum.
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Originally Posted by The-Wizard-of-Odd
I've never understood credit card fraud being a problem with digital purchases though. So what, a bank calls up the NCSoft store and says the card used to purchase X product was stolen. If the product was a physical item then yes, NCSoft would have an issue. However all I'm purchasing is a digital unlock for my account. In the event the bank does say it is a stolen credit card then they just lock the account and NCSoft has lost no money.
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Originally Posted by Texas Justice
If I remember correctly, CC companies charge vendors for chargebacks, even if it's on a stolen card. After a certain amount of chargebacks, they raise the cost for that vendor to use their cards or flat out refuse to allow them to process charges anymore.
A game company can't take that chance as it would deprive many of it's players of a payment method, so fraud prevention measures are put in place. Also, some of the fraud prevention measures don't originate at the NCSoft store but with the credit card companies themselves. The NCSoft store then has to follow those measures to use that credit card companies services. |
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Originally Posted by Grouchybeast
Actually, merchants who end up with too many chargebacks as a result of processing fraudulent transactions can be hit with steep penalties from their banks. It's very much in NCSoft's interests to do everything they can to keep fraud to a minimum.
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I know many credit card companies' fraud detection software is designed specifically to look for lots of small identical transactions over a small period of time. In and of itself that wouldn't be automatically considered a potentially fraudulent red flag, but taken in combination with other factors that may surround the NCSoft store it might generate enough problems to make the practice problematic on a large scale for them.
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Originally Posted by The-Wizard-of-Odd
What I really don't understand is the limit of one transaction per 24 hour period. It's the first time I've encountered this online, and I use online shopping a lot, for both digital purchases and physical purchases. For instance, I use Good Old Games to buy a lot of different old games (digital copies) and never once have I been told that I have to wait for another 24 hours to pass before I can buy another one. Same goes for physical purchases from online department stores.
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Oh well there's the answer to my problem. Can't they just create a Complete Items Pack. One pack with all the boosters rolled into one so I can buy them all at once?|
Originally Posted by Arcanaville
I know many credit card companies' fraud detection software is designed specifically to look for lots of small identical transactions over a small period of time. In and of itself that wouldn't be automatically considered a potentially fraudulent red flag, but taken in combination with other factors that may surround the NCSoft store it might generate enough problems to make the practice problematic on a large scale for them.
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I'm sure I'm not alone in being a new player who would like to get the full set of booster packs.
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They are actually getting rid of the boosters when Freedom launches. We will be able to pick and choose what we want and buy them with Paragon Points. Players will buy points that they can then spend on items in the store.
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Originally Posted by The-Wizard-of-Odd
Oh well there's the answer to my problem. Can't they just create a Complete Items Pack. One pack with all the boosters rolled into one so I can buy them all at once?
I'm sure I'm not alone in being a new player who would like to get the full set of booster packs. |
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I'm pretty sure they're not getting rid of them entirely. I don't remember who said it, or where it was said, but a redname confirmed it. You'll be able to purchase what you want piecemeal from a certain booster, and you'll be able to purchase the whole booster at once (this part is speculation: and it will likely cost 800 PP to do that, aka $10, a penny more than they cost now).
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Originally Posted by Forbin_Project
They are actually getting rid of the boosters when Freedom launches. We will be able to pick and choose what we want and buy them with Paragon Points. Players will buy points that they can then spend on items in the store.
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Originally Posted by Dispari
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That's cool but the important thing to remember is that players won't be buying items directly from the store when Freedom launches. We will buy Paragon Points instead. (or use the points given for having an active sub)
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Originally Posted by Aggelakis
I'm pretty sure they're not getting rid of them entirely. I don't remember who said it, or where it was said, but a redname confirmed it. You'll be able to purchase what you want piecemeal from a certain booster, and you'll be able to purchase the whole booster at once (this part is speculation: and it will likely cost 800 PP to do that, aka $10, a penny more than they cost now).
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I'm not sure what triggers that. Some people (myself included) have been able to make 3 purchases in one day. Others (myself included) have been limited to 1. Maybe it's based on the phases of the Moon.|
Originally Posted by The-Wizard-of-Odd
What I really don't understand is the limit of one transaction per 24 hour period.
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| PS: By the way, I'm not sure about banks in the States but I have (In Australia) had my bank call me three times over the life of my CC (about 2 years now) to ask me about what they considered "suspect charges" |
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Originally Posted by Forbin_Project
That's cool but the important thing to remember is that players won't be buying items directly from the store when Freedom launches. We will buy Paragon Points instead. (or use the points given for having an active sub)
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"Darn, I want that item also. I need more points."
*tries to buy 800 more and is denied*
"*&#$*&#$#"
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I believe in one of the recent coffee talks, if not the most recent one, the devs strongly recommended that people who were interested in having *all* the items within a booster pack buy it now rather than wait for Freedom launch, because its likely to be cheaper than buying every single item ala carte in the new store.|
Originally Posted by Aggelakis
I'm pretty sure they're not getting rid of them entirely. I don't remember who said it, or where it was said, but a redname confirmed it. You'll be able to purchase what you want piecemeal from a certain booster, and you'll be able to purchase the whole booster at once (this part is speculation: and it will likely cost 800 PP to do that, aka $10, a penny more than they cost now).
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This doesn't factor in the fact you'll be getting free points as a subscriber, of course, so YMMV.
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Yes in VK's summary that remark was attributed to Positron.
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Posi mentioned it twice, actually.
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Originally Posted by Lemur Lad
Yes in VK's summary that remark was attributed to Positron.
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Originally Posted by reiella
Until I see something that states to the contrary, going to assume VK is right
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Hi everyone,
I've been trying to purchase CoH booster packs from the NCSoft store for the past 24 hours and have been unable to. I keep getting the message: