Bought Steampunk Pack...and No Steam or Punk

So I bought not one but two packs for our accounts. I go to log in using the NCSoft Launcher and it gives me a message about some folder and how this folder will probably make the game launch with problems would you like to delete it Yes or No? I log in and no Steampunk costumes.

I have heard a few other people not have the packshow up, not sure if they had this folder issue. Thought I would post this in case others start seeing it.

In addition to posting here, I sent in the Support help request from the NCSoft account site.

Did you get the email about the codes being applied to account?

It took about 45 mins before I got that email, before it, no steam or punk... after it, lots of steam, and suitable amounts of punk.

Quote:

Originally Posted by VoodooGirl [*]Watching out for the Spinning Disco Portal of D00M!*

Now there is a thought, Punk Pack ?

Nose rings
Bondage trousers
Bogies
Spitting
Pogo emote
Head butting

What else?

As your account details aren't stored on your computer and the steampunk items are on everyones computer regardless of whether they have paid for the pack or not I doubt removing a folder will cause it to not show up.

I would check your account page and see if the codes have been applied (you can't tell what they are for, but they have a date on them so see if there is a code from yesterday) and raise a ticket if not, or if the bits still aren't showing up.

I keep getting that warning too. However, I bought the steampunk pack, and it applied properly yesterday morning. I have another thread asking about this warning, but so far no responses.

I bought ours (4 copies from the NCSoft store) over 4 hours ago and none of them have shown up, on any of the accounts. We did receive emails stating that the codes have been applied to our accounts. But no steam - unless you count the steam coming out of my honey's ears.... and we feel we have been punked by "costumer service" when they wrote us back (we complained online and by account email) stating that it could be as many as a few days before we even hear back from them, that isn't even them fixing the problem that's just them getting back to us. We have bought all the previous packs, and never had this problem before....

The same thing has happened to me. Still waiting for the pack to appear more than a few hours after purchase. I was wondering if eventually the costume pack appeared for people or if its still lost in the abyss?

This issue should now be resolved.

If you're still experiencing problems, please be sure to contact support.

Bought steampunk early this morning after resubbing..... about 10 hours later still waiting for it to appear ingame.....and waiting for support for 9 hours....

It applied to my account i did check that, just hope they sort it soon. Partner got it fine :/

I had the launcher do a consistency check on the game, and after this my Steampunk Booster showed up in game. Can anyone replicate this?

WARNING: I bold names.

I wonder if there is a way the client could be at fault.

What if your client doesn't recognize the parts so it doesn't show them, getting caught by some feature that double check imported characters or memory editing of scales (which used to be hilarious when you found them).

--edit--

To that end if you do have 2 computers and one is running account with steam punk log in, if it is the most obvious issue of server data then you will still not have them. If you do have them then try again on the original system and if it doesn't show the options do the consistency check.

Or use the system you believe is at fault to log into the account that that has them shown and see if they are still showing...and if they are not on new characters take a steampunked one to tailor just so you can tell us what happened then...just cause I want to know.